Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130822 Views

69 replies

10 likes

Premium for Family
  • 130822 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62834 Views

87 replies

4 likes

  • 62834 Views
  • 87 replies
  • 4 likes

Superuser Contribution Premium to Family Subscription

I just switched to a Family Subscription & was invited by my fiancee. I initially had a Premium Subscription, but do not see my previous cc/ debit card info on the "Subscription" page. Does that mean it automatically removed that card? Is there a way...

Newbie

I just switched to a Family Subscription & was invited by my fiancee. I initially had a Premium Subscription, but do not see my previous cc/ debit card info on the "Subscription" page. Does that ...

MonicaM_Bogota

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

getting my premium back

i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay for it on my own, but i want my spotify account th...

Newbie

i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay...

389 Views

0 replies

0 likes

  • 389 Views
  • 0 replies
  • 0 likes

Superuser Contribution Email saying my payment won't go through

Originally when I first got spotify I subscribed to a spotify premium account, but then soon swithced to a spotify premium account that is under my mothers name. I have had this account for almost 6 months now, and today I recieved an email saying my...

Newbie

Originally when I first got spotify I subscribed to a spotify premium account, but then soon swithced to a spotify premium account that is under my mothers name. I have had this account for almost 6 ...

Erika

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Multiple accounts 1 payment method

Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and nephews, but i am not sure if I can pay with my paypal ...

Casual Listener

Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and neph...

Maxim

Spotify Star

750 Views

3 replies

0 likes

  • 750 Views
  • 3 replies
  • 0 likes

Premium membership va rogers

So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months

Newbie

So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify universitarios

No funciona la musica sin conexion el la suscripción para universitarios

Newbie

No funciona la musica sin conexion el la suscripción para universitarios

Erika

Roadie

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent for 3 month

Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired

Newbie

Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired

MonicaM_Bogota

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Charged $10 for 1 month, instead of $0.99 for 3 months

Hi there,I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99,...

Casual Listener

Hi there, I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credi...

OrionsNebula3

Casual Listener

747 Views

1 replies

0 likes

  • 747 Views
  • 1 replies
  • 0 likes

Family plan is not working

I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?

Newbie

I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue? 

LEXILAW

Newbie

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Premium Account Payment Problem

I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and I really don't need a Family Plan I just want to re...

Newbie

I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and ...

OptimuzKrice

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution My phone number for payment thru globe prepare is not recognized

I want to subscribe to the 129php for 3 months promo thru my globe prepaid sim but whenever I type my number spotify doesnt recognize it. Help is really appreciated

Newbie

I want to subscribe to the 129php for 3 months promo thru my globe prepaid sim but whenever I type my number spotify doesnt recognize it. Help is really appreciated

MaryS

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card isn't work with spotify

My credit card, or my bank not allow to desposit to Spotify. What can I do about it?

Casual Listener

My credit card, or my bank not allow to desposit to Spotify. What can I do about it?

BigRedMonster

Casual Listener

260 Views

2 replies

0 likes

  • 260 Views
  • 2 replies
  • 0 likes

Solved!! I have Premium but when I try to update card info it says Student

I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My account says I'm subscribed to the $9.99/month premium, b...

Newbie

I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My accoun...

Maxim

Spotify Star

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde ayer estoy pidiendo ayuda y no me la dan

Casual Listener

no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde...

361 Views

0 replies

0 likes

  • 361 Views
  • 0 replies
  • 0 likes

Search not working.

The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music.Also. My weekly mix used to be awesome. But in the last week it suck...

Newbie

The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music. Also. My week...

detective889

Roadie

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium online

Helo, Why when i go into te online Spotify the page didnt assume my Premium Account?

Newbie

Helo,   Why when i go into te online Spotify the page didnt assume my Premium Account?

MonicaM_Bogota

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Pagamento do boleto

Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco..Copiei o código de barras e colei no aplicativo, já foi debitado da minha conta, mas não recebi nenhum...

Newbie

Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco.. Copiei o código de barras e colei no aplicativo, ...

LaisSil

Newbie

295 Views

1 replies

2 likes

  • 295 Views
  • 1 replies
  • 2 likes

Superuser Contribution 0.99$ subscrption not working

So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked they were in .Went home tryed again an it sayd "You...

Newbie

So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked ...

MonicaM_Bogota

Roadie

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Help!! Premium to Family Plan

My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)

Newbie

My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change?   Thanks a...

Maxim

Spotify Star

1078 Views

1 replies

0 likes

Family Plan
Help
Premium
  • 1078 Views
  • 1 replies
  • 0 likes