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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7974 Views
  • 23 replies
  • 2 likes
  • 7974 Views
  • 23 replies
  • 2 likes

7day premium trial vs 30 day

Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??

  • Newbie
  • Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??
  • Hubo
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Płatność sms

Fajnie by było jak by się dało płacić za premium sms'em

  • Newbie
  • Fajnie by było jak by się dało płacić za premium sms'em 🙂
  • 894 Views
  • 0 replies
  • 1 likes
  • 894 Views
  • 0 replies
  • 1 likes

Add support for Google ChromeCast

I just signed up for Premium and would like to download songs to hear while offline. I see the instructions that I should go to library, press settings, and then tap download using cellular. But I don't see "download using cellular" anywhere.

  • Newbie
  • I just signed up for Premium and would like to download songs to hear while offline.  I see the instructions that I should go to library, press settings, and then tap download using cellular. Bu...
  • Hubo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! I was charged 5.29 dollars but I'm on the spotify free

Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege

  • Casual Listener
  • Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege
  • Jacob
  • Community Legend
  • 1192 Views
  • 5 replies
  • 0 likes
  • 1192 Views
  • 5 replies
  • 0 likes

Cancel

My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my sister's account, as we don't know her user name and pas...

  • Newbie
  • My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my siste...
  • KatesHere
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

NO OPTION TO CONTINUE FREE--ONLY PREMIUM--ALL PLAYLISTS GONE--HELP!

NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP! WHAT'S AN F'ING VALUE FOR A FIELD?

  • Casual Listener
  • NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP!   WHAT'S AN F'ING VALUE FOR A FIELD?
  • KatesHere
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Premium subscription problem

: I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.

  • Newbie
  • : I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.
  • KatesHere
  • Community Legend
  • 477 Views
  • 3 replies
  • 0 likes
  • 477 Views
  • 3 replies
  • 0 likes

Wanted to cancel, forgot yesterday was renewal

Yesterday the 31st March was renewal date but I was too busy and forgot to cancel. I was thus charged $9.99. It is 1st April today, if I cancel, will I be given a - Full refund- Partial refund (90+ % based on date)- No refund ??

  • Newbie
  • Yesterday the 31st March was renewal date but I was too busy and forgot to cancel.  I was thus charged $9.99.   It is 1st April today, if I cancel, will I be given a  - Full refund...
  • 11127505791
  • Newbie
  • 396 Views
  • 4 replies
  • 0 likes
  • 396 Views
  • 4 replies
  • 0 likes

Premium

Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?

  • Newbie
  • Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

family

I and my brothers signed the Family Plan in February, so early in March came the bill and we paid, but started to make a mistake in our accounts, an error that said "we could not confirm that you live in the same address as the owner "and none of us ...

  • Casual Listener
  • I and my brothers signed the Family Plan in February, so early in March came the bill and we paid, but started to make a mistake in our accounts, an error that said "we could not confirm that you liv...
  • icarowill09
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! When will family plan be activated?

I am with premium membership now and the last charge for my premium membership was 2 days ago, now want to switch over to family plan. If I subcribed a family plan today, then when will I be charged for family plan? and when can I start adding family...

  • Casual Listener
  • I am with premium membership now and the last charge for my premium membership was 2 days ago, now want to switch over to family plan.  If I subcribed a family plan today, then when will I be ch...
  • Jacob
  • Community Legend
  • 1026 Views
  • 3 replies
  • 0 likes
  • 1026 Views
  • 3 replies
  • 0 likes

Premium Expiration date not a month

I just renewed my Spotify premium, yet I don't get my full month? Just renewed yesterday(3/31) And my Expiration date is 4/21. Explain/Help?Edit: It says my renew date is 4/21. Does that mean it expires 4/21 or It makes a payment on 4/21?

  • Newbie
  • I just renewed my Spotify premium, yet I don't get my full month? Just renewed yesterday(3/31) And my Expiration date is 4/21. Explain/Help? Edit: It says my renew date is 4/21. Does that mean it ex...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Solved!! Expiration month and year won't work when it's correctly put in

I put in the expiration month and year correctly but the red bar keeps popping up saying to put in the expiration month over and over when trying to pay for premium

  • Casual Listener
  • I put in the expiration month and year correctly but the red bar keeps popping up saying to put in the expiration month over and over when trying to pay for premium
  • Jacob
  • Community Legend
  • 1320 Views
  • 3 replies
  • 0 likes
  • 1320 Views
  • 3 replies
  • 0 likes

Double payment

Hey, I was having problems with my automatic payment using iTunes cuz I changed the credit information, but then I updated the information and decided to pay using PayPal, the problem is that now they also charged me the automatic pay on iTunes, what...

  • Newbie
  • Hey, I was having problems with my automatic payment using iTunes cuz I changed the credit information, but then I updated the information and decided to pay using PayPal, the problem is that now the...
  • MarkPedersen
  • Roadie
  • 1089 Views
  • 1 replies
  • 0 likes
  • 1089 Views
  • 1 replies
  • 0 likes

Après une période d'essai de 3 mois a 0'99cts

Bonjour À la suite d'une offre d'essai de 3 mois à 0,99cts, j'ai envoyé une résiliation d'abonnement dès le 2ème mois, le 27 février. Spotify n'en a pas tenu compte et m'a débité ce mois ci de 9,99 €. Je n'utilise pas assez ce service pour payer cett...

  • Casual Listener
  • Bonjour  À la suite d'une offre d'essai de 3 mois à 0,99cts, j'ai envoyé une résiliation d'abonnement dès le 2ème mois, le 27 février.  Spotify n'en a pas tenu compte et m'a débité ce mois...
  • Graciani
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

None Spotify Country

I've bought Premium before when they have the pay $10.99 for three months deal, and it had accepted my credit cards before. But as I've tried to pay now for regular service, it says my credit card is from a none spotify country, even though I've used...

  • Newbie
  • I've bought Premium before when they have the pay $10.99 for three months deal, and it had accepted my credit cards before. But as I've tried to pay now for regular service, it says my credit card is...
  • 540 Views
  • 0 replies
  • 0 likes
  • 540 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged twice this month

Hi, I attempted to cancel my premium but it renewed the day before i did. I have now joined a family account and have therefore been charged twice for this months subscription. Can you please refund me the charge made on my card.

  • Newbie
  • Hi, I attempted to cancel my premium but it renewed the day before i did.    I have now joined a family account and have therefore been charged twice for this months subscription.  ...
  • ZullyB
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Purchasing Premium while Overseas

I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does purchasing spotify premium overseas will enable me to us...

  • Newbie
  • I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does ...
  • osornios
  • Spotify Star
  • 1535 Views
  • 1 replies
  • 0 likes
  • 1535 Views
  • 1 replies
  • 0 likes

account problems

Hello.I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a monthly service free. How to I get my money back for a ser...

  • Casual Listener
  • Hello. I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a mon...
  • 65Concord
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes