Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124642 Views
- 81 replies
- 10 likes
- 124642 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14887 Views
- 27 replies
- 2 likes
- 14887 Views
- 27 replies
- 2 likes
Payment for an account while on study abroad
So, here goes the situation: I want to upgrade to Premium on a Spotify account that was originally based in Germany, and pay the student account because I am studying. However, I am currently studying abroad in Japan, and thus the account is moved to...
- So, here goes the situation: I want to upgrade to Premium on a Spotify account that was originally based in Germany, and pay the student account because I am studying. However, I am currently studyin...
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- 153 Views
- 0 replies
- 0 likes
- 153 Views
- 0 replies
- 0 likes
Charged for Student Premium
I was charged $7.49NZD for the student discount on premium. But I hadn't completed the application, as I couldn't find the appropriate documents to upload to prove I am a student. Although I was charged, I still didn't have premium on My Spotify. I'v...
- I was charged $7.49NZD for the student discount on premium. But I hadn't completed the application, as I couldn't find the appropriate documents to upload to prove I am a student. Although I was char...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
My Free 7 days trial overrides Fido subscription
Hi,I called Fido to get my 6 months subscription and they said since I have activated my 7 days Premium trial, Fido can't activate it. So they said I should contact Spotify customer service to help me with it.
- Hi, I called Fido to get my 6 months subscription and they said since I have activated my 7 days Premium trial, Fido can't activate it. So they said I should contact Spotify customer service to help...
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- Spotify Star
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Premium payments going through but no premium?
In highschool, thought I could use the student premium, timed out once, did it again - only for university. Charged my account twice. Went for normal premium, did it all and now I have no premium but it has charged me. Help please...
- In highschool, thought I could use the student premium, timed out once, did it again - only for university. Charged my account twice. Went for normal premium, did it all and now I have no premium but...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
I have premium but it isnt working !!!
I have spotify premium it's good until September 17th 2017 and all of a sudden my spofity app is asking me to sign up for premium and won't let me play my music!, I've tried uninstalling the app, signing out and signing back in, with username, email ...
- I have spotify premium it's good until September 17th 2017 and all of a sudden my spofity app is asking me to sign up for premium and won't let me play my music!, I've tried uninstalling the app, sig...
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- Community Legend
- 196 Views
- 2 replies
- 0 likes
- 196 Views
- 2 replies
- 0 likes
Library full , can i Reset my library ?
I recently started receiving information that my library is full. I wonder if it is possible to Reset my library, deleting all songs and artists so that I can select new ones more carefully. I await the answer.Thank you.
- I recently started receiving information that my library is full. I wonder if it is possible to Reset my library, deleting all songs and artists so that I can select new ones more carefully. ...
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- 333 Views
- 0 replies
- 0 likes
- 333 Views
- 0 replies
- 0 likes
Family plan error
I have the invitation to enter the family plan, but when I give it ok, this message appears: '' You can not join this Premium for Family account.We Could Not confirm That You live at the same address as the main account holder. '' What should I do ??
- I have the invitation to enter the family plan, but when I give it ok, this message appears: '' You can not join this Premium for Family account. We Could Not confirm That You live at the same addre...
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- Newbie
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Pagamento
Tinha a assinatura porem não realizou o ultimo pagamento, estou tentando assinar de novo mas não consigo, já tentei diversos cartões e aparece sempre a mesma mensagem.''Opa, parece que seu cartão ou provedor de pagamento está tendo um dia ruim.Não se...
- Tinha a assinatura porem não realizou o ultimo pagamento, estou tentando assinar de novo mas não consigo, já tentei diversos cartões e aparece sempre a mesma mensagem. ''Opa, parece que seu cartão o...
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- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Trial ended early.
Hey I signed up for free 30 day trial and it stopped after 10 or so days. Please fix.I will be signing up to Spotify after my free trial if there are no more problems with th service. ThanksKaneEmail [redacted]
- Hey I signed up for free 30 day trial and it stopped after 10 or so days. Please fix. I will be signing up to Spotify after my free trial if there are no more problems with th service. Thanks Kane ...
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- Community Legend
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Agregue a un familiar que vive en mi casa pero sale que no y quieren eliminar su suscripción
La cuenta de mi hermano vive en el mismo lugar que yo, lo agregue dentro de mi plan familiar, ahora me llego un correo q dice q eliminarian su suscripción, no entiendo el pq, si es mi hermano y vive en la misma casa, en todo caso me pueden brindar la...
- La cuenta de mi hermano vive en el mismo lugar que yo, lo agregue dentro de mi plan familiar, ahora me llego un correo q dice q eliminarian su suscripción, no entiendo el pq, si es mi hermano y vive ...
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- 148 Views
- 0 replies
- 0 likes
- 148 Views
- 0 replies
- 0 likes
Se pago plan familiar y aun dice que tenemos cuenta gratis
se pago plan familar de $149.00 pesos y funciono dos dias pero ahora dice que nuevamente tenemos cuenta gratis, espero ayuda.
- se pago plan familar de $149.00 pesos y funciono dos dias pero ahora dice que nuevamente tenemos cuenta gratis, espero ayuda.
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- Community Legend
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
Getting charged twice
Hello, I am getting charged twice for Spotify and just noticed it's been happening for at least two years. Please let me know how to obtaina refund for the second charge. My email is [redacted]@yahoo.com. Thank you, Nicole McCree
- Hello, I am getting charged twice for Spotify and just noticed it's been happening for at least two years. Please let me know how to obtaina refund for the second charge. &nb...
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- Community Legend
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Being charge but still says free account
Hi I have been a long time subscriber to Spotify premium. I got a new phone and now my new Spotify app says that I am on a free account I can't access any of my old playlist but I'm still being charged automatically every month
- Hi I have been a long time subscriber to Spotify premium. I got a new phone and now my new Spotify app says that I am on a free account I can't access any of my old playlist but I'm still being charg...
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- Community Legend
- 152 Views
- 1 replies
- 0 likes
- 152 Views
- 1 replies
- 0 likes
Student discount verification
I tried getting spotify premium for students and uploaded the necessary information. It said I will get an email after 3 days and I did not get anything. I checked my spam and junk and nothing. It's been 2 weeks and I tried doing it again and it says...
- I tried getting spotify premium for students and uploaded the necessary information. It said I will get an email after 3 days and I did not get anything. I checked my spam and junk and nothing. It's ...
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- 108 Views
- 0 replies
- 0 likes
- 108 Views
- 0 replies
- 0 likes
Spotify for college
I contracted spotify for college students and they turned me down the first time.Send me back a verified certificate that I am a university student more than 3 hours ago and I still have no answers. (from Chile)
- I contracted spotify for college students and they turned me down the first time. Send me back a verified certificate that I am a university student more than 3 hours ago and I still have no answers...
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Cancelled my subscription but I still payed for this month???
I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thing now is: I have no premium, but I paid 10 euro's? What is go...
- I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thin...
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- Community Legend
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
He pagado premium y no me funciona
Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
- Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
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- 142 Views
- 0 replies
- 0 likes
- 142 Views
- 0 replies
- 0 likes
No Internet for atleast 6 weeks
I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
- I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
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- Spotify Star
- 174 Views
- 3 replies
- 0 likes
- 174 Views
- 3 replies
- 0 likes
Premium member payment
Hi,I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
- Hi, I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
've been there for 10 days without music. All cards are MasterCard and have sufficient limit.
In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactivate my premium family planand I can not. I've been ...
- In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactiv...
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes