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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7738 Views
  • 23 replies
  • 2 likes
  • 7738 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cant use the free trial 30 days

When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came. Anyone knows about?

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  • Casual Listener
  • When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came.   Anyone knows about?  
  • owenwi
  • Newbie
  • 548 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 548 Views
  • 2 replies
  • 0 likes

Updating Payment Details

Hi there, does anyone knows how can I advise or contact spotify. I had to request my bank to block my credit card because it was hacked. Im using my card for my subscription. I was informed by the bank that I have to inform any subscriptions/merchant...

  • Newbie
  • Hi there, does anyone knows how can I advise or contact spotify. I had to request my bank to block my credit card because it was hacked. Im using my card for my subscription. I was informed by the ba...
  • Jacob
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Cancelei o Premium e continuam me cobrando

Cancelei o meu pacote Premium, no meu perfil consta como Free porém continua debitando na minha conta bancária o valor do pacote premium. Alguém poderia me ajudar a resolver isso? Já tem 2 meses que isso acontece.

  • Newbie
  • Cancelei o meu pacote Premium, no meu perfil consta como Free porém continua debitando na minha conta bancária o valor do pacote premium. Alguém poderia me ajudar a resolver isso? Já tem 2 meses que ...
  • 426 Views
  • 0 replies
  • 5 likes
  • 426 Views
  • 0 replies
  • 5 likes

QUIERO ELIMINAR UN PAGO

cómo hago si hoy me cobraron el mes de spotify premium y justo hoy me uní a un plan familiar. Me han cobrado doble y no sé que hacer. AYUDA porfis

  • Newbie
  • cómo hago si hoy me cobraron el mes de spotify premium y justo hoy me uní a un plan familiar. Me han cobrado doble y no sé que hacer. AYUDA porfis
  • jailenesayshi
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Charged but still on free subscription

So I've been trying to get the student discount, they needed some verification that I haven't finished and then I found out I already got charged for the subscription. I tried to contact their twitter @spotifycares but I haven't gotten a single respo...

  • Newbie
  • So I've been trying to get the student discount, they needed some verification that I haven't finished and then I found out I already got charged for the subscription. I tried to contact their twitte...
  • Jacob
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Conta Premium com problema

Tenho conta Premium no Spotify, ela é cobrada automaticamente pelo cartão de crédito que está registrado no meu PS4. Recentemente ela parou de funcionar, mas ela continua funcionando no PS4 mas não no Celular. Já tentei diversas formas para conseguir...

  • Newbie
  • Tenho conta Premium no Spotify, ela é cobrada automaticamente pelo cartão de crédito que está registrado no meu PS4. Recentemente ela parou de funcionar, mas ela continua funcionando no PS4 mas não n...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Cobrança 10,00 , 2x.

Me descontou 10 reais no cartão duas vezes sem ter completado a compra em nenhuma das duas vezes, quando apareceu que já tinha usado os 30 dias antes eu cancelei a compra e mesmo assim apareceu um desconto de 10,00 duas vezes e continuo com conta Fre...

  • Newbie
  • Me descontou 10 reais no cartão duas vezes sem ter completado a compra em nenhuma das duas vezes, quando apareceu que já tinha usado os 30 dias antes eu cancelei a compra e mesmo assim apareceu um de...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Problema com Pagamento

Olá, me chamo ThiagoO caso que ocorre é o seguinte... Veio na minha fatura a cobrança mesmo tendo pago estavam me notificando que eu não havia pago e agora minha assinatura foi pausada...Troquei de cartão porque tinha expirado... se eu atualizar os d...

  • Newbie
  • Olá, me chamo Thiago O caso que ocorre é o seguinte... Veio na minha fatura a cobrança mesmo tendo pago estavam me notificando que eu não havia pago e agora minha assinatura foi pausada... Troquei ...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Premium alamıyorum

Arkadaşlar kart bilgilerini giriyorum telefonuma şifre geliyor onu giriyorum öyle bekliyor hiçbir şey olmuyor. Biraz araştırıp okuduğum her şeyi denedim dns vpn gizli sekme başka tarayıcı telefondan pc den vs yazılan her şeyi yaptım hala durum aynı v...

  • Newbie
  • Arkadaşlar kart bilgilerini giriyorum telefonuma şifre geliyor onu giriyorum öyle bekliyor hiçbir şey olmuyor. Biraz araştırıp okuduğum her şeyi denedim dns vpn gizli sekme başka tarayıcı telefondan ...
  • 288 Views
  • 0 replies
  • 1 likes
  • 288 Views
  • 0 replies
  • 1 likes

Wczesniejsze anulowanie bezlatnego okresu premium i wykupienie subskrypcji

Witam, Wzialem udzial w promocji Citybank z karta kredytowa i chcialbym, aby jeszcze w tym miesiacu pobrana zostala ode mnie oplata miesieczna za subskrypcje premium. Mialem aktywowana opcje premium na zasadzie bezplatnego 30-dniowego okresu probnego...

  • Newbie
  • Witam,   Wzialem udzial w promocji Citybank z karta kredytowa i chcialbym, aby jeszcze w tym miesiacu pobrana zostala ode mnie oplata miesieczna za subskrypcje premium. Mialem aktywowana opcje...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Me cobraron dos veces y no he recibido el reembolso

Después de aprovechar la oferta de 3 meses de Premium por $9 dejé que se cobrara el siguiente mes para mantener el servicio por $99; Sin embargo al revisar mi cuenta de banco noté que el mes se cobró 2 veces ($198). Ya pasaron 2 dias y no he recibido...

  • Newbie
  • Después de aprovechar la oferta de 3 meses de Premium por $9 dejé que se cobrara el siguiente mes para mantener el servicio por $99; Sin embargo al revisar mi cuenta de banco noté que el mes se cobró...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

No acredita mi tarjeta de prepago en mexico df

Hola compre una tarjeta de prepago el domingo a las 5 de la tarde, la abone sin problema todo funciono bien, pero para el lunes en la mañana ya no aparecia el abono. era la renovacion de mi cuenta. que puedo hacer.. quiero contactar al servicio en DF...

  • Casual Listener
  • Hola compre una tarjeta de prepago el domingo a las 5 de la tarde, la abone sin problema todo funciono bien, pero para el lunes en la mañana ya no aparecia el abono.  era la renovacion de mi cu...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Agregue una tarjeta de prepago el domingo y sin problema y el lunes dice que no la abone. que hago?

Hola compre una tarjeta de prepago el domingo a las 5 de la tarde, la abone sin problema todo funciono bien, pero para el lunes en la mañana ya no aparecia el abono. era la renovacion de mi cuenta. que puedo hacer.. quiero contactar al servicio en DF...

  • Casual Listener
  • Hola compre una tarjeta de prepago el domingo a las 5 de la tarde, la abone sin problema todo funciono bien, pero para el lunes en la mañana ya no aparecia el abono.  era la renovacion de mi cu...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Charged twice per month!!!

My card has been charged twice last month and now twice this month this is a joke i feel like cancelling ive only one account why is this happening?????

  • Casual Listener
  • My card has been charged twice last month and now twice this month this is a joke i feel like cancelling ive only one account why is this happening?????
  • Red1231
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Changed Payment Details

Hey guys, I hope someone can answer this; haven't been able to find answers yet... Spotify was unable to deduct the latest fee so I changed my payment details. When will it try to deduct the fee again? I'm afraid my premium account will stop working ...

  • Casual Listener
  • Hey guys, I hope someone can answer this; haven't been able to find answers yet... Spotify was unable to deduct the latest fee so I changed my payment details. When will it try to deduct the fee agai...
  • Jacob
  • Community Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Try period

Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go to the subsciption's section, there's no possibilt...

  • Visitor
  • Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go...
  • labelscollected
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

My Premium doesn't work

Hello,I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help!thank you in advance!!

  • Newbie
  • Hello, I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help! thank you in advance!!
  • Jacob
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! Getting charged twice in two different days

Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help

  • Newbie
  • Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help
  • Jacob
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • Abdimohamed641@yahoo.com
  • 795 Views
  • 1 replies
  • 0 likes

Family

Hello, Why are my family members being removed from my family account if address is the same? I've tried to confirm my account address but it only shows the Zip code, not full address.

  • Casual Listener
  • Hello,   Why are my family members being removed from my family account if address is the same?   I've tried to confirm my account address but it only shows the Zip code, not full addre...
  • fallengod-84
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Rechnung/Bill

Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria.Thank you!Leticia De Faria

  • Newbie
  • Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria. Thank you! Leticia De Faria
  • Maxim
  • Spotify Star
  • 1215 Views
  • 1 replies
  • 0 likes
  • 1215 Views
  • 1 replies
  • 0 likes