Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67594 Views

18 replies

94 likes

  • 67594 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132749 Views

69 replies

10 likes

Premium for Family
  • 132749 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68480 Views

89 replies

4 likes

  • 68480 Views
  • 89 replies
  • 4 likes

Charged 4 times

I am new spotify So i tried to get 3 month trial for $0.99. When i was filliing in my payment details after that when proceeded forward, it kept bringing me back to the same page So tried few more time and when checked my bank account, there was 4 tr...

Casual Listener

I am new spotify So i tried to get 3 month trial for $0.99. When i was filliing in my payment details after that when proceeded forward, it kept bringing me back to the same page So tried few more ti...

Maxim

Spotify Star

325 Views

3 replies

0 likes

  • 325 Views
  • 3 replies
  • 0 likes

3 Month Premium for $0.99 on Playstation Broken

Hey all, So I started looking into a promotional deal I saw on my Playstation 4 home screen earlier about a 3 month premium subscription to Spotify for 99 cents, but following the link both on my Playstation and on PC (when on Playstation's website a...

Casual Listener

Hey all,       So I started looking into a promotional deal I saw on my Playstation 4 home screen earlier about a 3 month premium subscription to Spotify for 99 cents, but follow...

Maxim

Spotify Star

702 Views

3 replies

0 likes

  • 702 Views
  • 3 replies
  • 0 likes

Renewing Spotify Premium - Payment

Hello, Earlier today I went online to renew my Spotify Premium subscription. Previously I had paid for one and later three months at a time using iDeal (online banking). However, when I went to renew my account today, I was told to pay one single cen...

Regular

Hello,   Earlier today I went online to renew my Spotify Premium subscription. Previously I had paid for one and later three months at a time using iDeal (online banking). However, when I went...

vleiden2000

Regular

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Subscription

Hi! I was charged with a normal description payment even though I wasn't aware of the payment, is there a way I could get a refund for I now changed my subscription to students which is half the price.

Newbie

Hi! I was charged with a normal description payment even though I wasn't aware of the payment, is there a way I could get a refund for I now changed my subscription to students which is half the pric...

Maxim

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Offline

If I go offline for let's say, 2 months, then go online again, will it affect the 1 month premium subscription?

Regular

If I go offline for let's say, 2 months, then go online again, will it affect the 1 month premium subscription?

Maxim

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Paguei a Conta Premium porem ainda estou com a conta free

Boa noite.. hoje assinei a conta premium porem minha conta ainda esta na free , e ja recebi no cartão a notificação.

Casual Listener

Boa noite.. hoje assinei a conta premium porem minha conta ainda esta na free , e ja recebi no cartão a notificação.

Bittencourt

Spotify Star

470 Views

3 replies

0 likes

  • 470 Views
  • 3 replies
  • 0 likes

pagamento

não estou conseguindo fazer o pagamento, tive um problema com meu cartao a uns meses atras, e tive que cancelar, agora cada vez vou fazer o pagamento, da erro e nao efetiva, nem com boleto bancario

Newbie

não estou conseguindo fazer o pagamento, tive um problema com meu cartao a uns meses atras, e tive que cancelar, agora cada vez vou fazer o pagamento, da erro e nao efetiva, nem com boleto bancario

Bittencourt

Spotify Star

360 Views

1 replies

1 likes

  • 360 Views
  • 1 replies
  • 1 likes

getting rid of credit card without canceling subscription

Hello I want to remove my credit card number but when i go to remove it it it only allows me to cancel my subscription entirely how do i just cancel my credit info and not my subscription after i bought it?

Newbie

Hello I want to remove my credit card number but when i go to remove it it it only allows me to cancel my subscription entirely how do i just cancel my credit info and not my subscription after i bou...

Jiana

Community Legend

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Premium Account Payment Problem

I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and I really don't need a Family Plan I just want to re...

Newbie

I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and ...

OptimuzKrice

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Cuenta premium

Hola, me registré a la cuenta premian de 3 meses pero no me deja cambie de música ni nada es como si estuviera gratis

Newbie

Hola, me registré a la cuenta premian de 3 meses pero no me deja cambie de música ni nada es como si estuviera gratis

osornios

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

**bleep** Spotify

I couldn't hate spotify any more, there is not a **bleep**ing chat support and these piece of **bleep** charge me twice, what the **bleep** in the world is wrong with this jerks.......... go and **bleep** yourselves spotify motherfuuuuucker

Newbie

I couldn't hate spotify any more, there is not a **bleep**ing chat support and these piece of **bleep** charge me twice, what the **bleep** in the world is wrong with this jerks.......... go and **bl...

osornios

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi, how do i check my credit card details on my account? Because i signed up for the 30 days free trial and I dont remember placing any credit card details when doing this or even before this? I just need to check whether i have placed credit card de...

Newbie

Hi, how do i check my credit card details on my account? Because i signed up for the 30 days free trial and I dont remember placing any credit card details when doing this or even before this? I just...

Jiana

Community Legend

457 Views

2 replies

0 likes

  • 457 Views
  • 2 replies
  • 0 likes

Failed to buy premium

Hi everyone, I'm trying to purchase Spotify premium on my phone. Apparently there is something new called 'discount for students' in my country (Turkey). I tried to buy both on 10th of May and 21th of May yet i couldn't get do it on my phone. I was c...

Newbie

Hi everyone, I'm trying to purchase Spotify premium on my phone. Apparently there is something new called 'discount for students' in my country (Turkey). I tried to buy both on 10th of May and 21th o...

osornios

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Spotif account change

Hi, I just created a new account and linked my Facebook account to it. I previously used my facebook account (premium account) to listen on spotify. Will my previous premium account be transferred to the new one?

Newbie

Hi, I just created a new account and linked my Facebook account to it. I previously used my facebook account (premium account) to listen on spotify. Will my previous premium account be transferred to...

osornios

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Cancelled Spotify 2 months ago but still getting charged

Cancelled it and it's still charging me today. Was 100% sure it was cancelled because I can't play songs offline anymore since I did it but I checked my online banking and says it took out 2 payments since - which is stupid. My account still says pre...

Newbie

Cancelled it and it's still charging me today. Was 100% sure it was cancelled because I can't play songs offline anymore since I did it but I checked my online banking and says it took out 2 payments...

Jiana

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Reembolso premium

Hola buenas , os escribo este mensaje porque hoy me han cobrado los 9,99€ de cuando se renueva la suscripción, pero yo no la queria renovar y me he dado cuenta de que me han cobrado cuando me ha llegado un correo. Hay alguna forma de que me devuelvan...

Newbie

Hola buenas , os escribo este mensaje porque hoy me han cobrado los 9,99€ de cuando se renueva la suscripción, pero yo no la queria renovar y me he dado cuenta de que me han cobrado cuando me ha lleg...

osornios

Spotify Star

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

premium

Can someone give me a premium account?

Newbie

Can someone give me a premium account?

Maxim

Spotify Star

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Cuenta

Ahora compre la oferta de 0.99 por 3 meses con un amigo pagamos con la misma tarjeta pero en distintas cuentas a el le agarro pero ami me lo contó como una compra normal que hago?

Casual Listener

Ahora compre la oferta de 0.99 por 3 meses con un amigo pagamos con la misma tarjeta pero en distintas cuentas a el le agarro pero ami me lo contó como una compra normal que hago?

osornios

Spotify Star

292 Views

1 replies

0 likes

Account
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! Gift cards and trials. How does it work?

Hi, I want to know if I can buy a gift card for the 3 months for $0.99 offer. Thanks!

Casual Listener

Hi,   I want to know if I can buy a gift card for the 3 months for $0.99 offer. Thanks!  

Nico

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Spotify Premium stopped working

Hi Spotify, i bought premium account but suddenly stopped working. Please suggest what to do! Thanks

Casual Listener

Hi Spotify, i bought  premium account but suddenly stopped working.    Please suggest what to do!   Thanks       

itu_

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes