Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126124 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52300 Views
87 replies
3 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224124 Views
139 replies
12 likes
I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?
I recently made a new email and new account and tried to get 7 day premium trial but all I am getting 30 day trial anyone know how to help?
Spotify Star
234 Views
3 replies
0 likes
I recently deleted my facebook account and made a new one for personal reasons. I used to use facebook to connect to my spotify account. I have now lost my premium. I'm wondering if I'm still being charged for the account I can no longer access. Is t...
I recently deleted my facebook account and made a new one for personal reasons. I used to use facebook to connect to my spotify account. I have now lost my premium. I'm wondering if I'm still being c...
Roadie
211 Views
1 replies
0 likes
I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded. They also never notified me that they charged my ...
I put my card information in for the student dicount and then moved on to the next step. I canceled after that but they still charged me. I do not have any premium features and have not been refunded...
Spotify Legend
503 Views
3 replies
0 likes
I chose the plan for students, i got verify bu sheerId but then, I was refunded and have no Premium account.
I chose the plan for students, i got verify bu sheerId but then, I was refunded and have no Premium account.
Newbie
824 Views
4 replies
0 likes
Spotify have charged my 4,99€ for their student cuote but i dont have any premium services yet. I want my money back!!! WHAT I HAVE TO DO?
Spotify have charged my 4,99€ for their student cuote but i dont have any premium services yet. I want my money back!!! WHAT I HAVE TO DO?
Casual Listener
381 Views
2 replies
0 likes
I currently have the regular spotify account but I want to switch to the student account. Can I do this??
I currently have the regular spotify account but I want to switch to the student account. Can I do this??
Spotify Star
151 Views
1 replies
0 likes
Premium has noy activated after 48+ hours. Have have logged out and in but still nothing.
Premium has noy activated after 48+ hours. Have have logged out and in but still nothing.
Roadie
266 Views
1 replies
0 likes
I normally pay 4.99 per month for spotify with the student discount but for some reason they charged me 9.99 this month????
I normally pay 4.99 per month for spotify with the student discount but for some reason they charged me 9.99 this month????
Roadie
227 Views
1 replies
0 likes
Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spotify but I had no help otherwise here, what should I...
Hi. This morning I tried to activate premium for students. But the request failed cause bad internet connection and so the payment went anyway and I didn't recive anything. I also sent a mail to Spot...
Casual Listener
201 Views
1 replies
0 likes
What currency is the payment in? Philippine Peso? How much will it be in euros?
What currency is the payment in? Philippine Peso? How much will it be in euros?
624 Views
0 replies
0 likes
I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my payment stay same date or will it move to the date ...
I was just wandering I pay monthly for the 9.99 premium but am looking to update to the family option for 14.99 a month. My payment goes out on the 12th every month if I update to the family will my ...
Spotify Star
227 Views
3 replies
0 likes
I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same address different versions. It's costed us a bit so ...
I have two brothers who have been kicked off of my Spotify but my two sisters didn't. I am right next to them trying to add them but it's denying it. How can we get this fixed? We've tried the same a...
Moderator
235 Views
1 replies
0 likes
Hi you've deducted the amount of $11.99 which fair enough my boyfriend had signed me up for the premium offer, however since cancelling there is a pending amount again for $11.99To continue on with the offer had been stopped way before the next month...
Hi you've deducted the amount of $11.99 which fair enough my boyfriend had signed me up for the premium offer, however since cancelling there is a pending amount again for $11.99 To continue on wi...
Community Legend
194 Views
1 replies
0 likes
Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla carta di credito e il famíly non funziona, che sarà ?
Mi sono trasferito in Brasile. Ho cancellato preminum perché pago 9 euro mentre in Brasile il família costa 26,90. Approfitto per cambiare il tutto... inizia il casino e mi scontano 10 reais dalla ca...
Spotify Star
191 Views
1 replies
0 likes
My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn't match the Premium user'. This is by far the most ...
My name is Francisca and I live in Santiago, Chile. This is my last attempt to use my family subscription and/or fix my brother's. A month ago we were kicked out of premium because 'our address didn'...
Spotify Star
311 Views
5 replies
0 likes
Hace un par de meses contratamos el plan familiar, pero después de utilizar el link del plan y vincularlo con mi cuenta, Spotify me sigue cobrando la mensualidad normal, además de la del plan familiar ¿cómo se puede solucionar?
Hace un par de meses contratamos el plan familiar, pero después de utilizar el link del plan y vincularlo con mi cuenta, Spotify me sigue cobrando la mensualidad normal, además de la del plan familia...
146 Views
0 replies
0 likes
I try to go premium but I can't upload a pic of my student ID so I retry 4 times more jic my phone is the one in problem without knowing I've been charged 5 times already. But the payment is still pending though. Will I get my money back?
I try to go premium but I can't upload a pic of my student ID so I retry 4 times more jic my phone is the one in problem without knowing I've been charged 5 times already. But the payment is still pe...
Community Legend
186 Views
1 replies
0 likes
I was logged out yesterday. When I logged back in, I seem to just have a basic account despite the fact I pay for Premium and all my playlists and saved music have disappeared.Thanks,Anna
I was logged out yesterday. When I logged back in, I seem to just have a basic account despite the fact I pay for Premium and all my playlists and saved music have disappeared. Thanks, Anna
Community Legend
204 Views
3 replies
0 likes
Is there anyway i can use my itunes credit to get premium?
Is there anyway i can use my itunes credit to get premium?
Spotify Star
219 Views
1 replies
0 likes
Since today my Spotify family account is not working, Spotify offers me to buy the premium version again. I'm the principal tenant of our family account. The payment for May is debited and the other members of our family account don't have problems. ...
Since today my Spotify family account is not working, Spotify offers me to buy the premium version again. I'm the principal tenant of our family account. The payment for May is debited and the other ...
169 Views
0 replies
0 likes
