Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75449 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140412 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80881 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270628 Views
159 replies
13 likes
Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal
Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal
Spotify Star
300 Views
1 replies
0 likes
Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and we take 0.99 for each months
Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and ...
Spotify Star
228 Views
1 replies
0 likes
Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?
Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?
Spotify Star
248 Views
1 replies
0 likes
My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't extended for another month. I checked my bank account an...
My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't exten...
Spotify Star
263 Views
1 replies
0 likes
hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y no me aparecia mi cuenta premium. Mi duda es si se t...
hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y n...
Spotify Star
377 Views
1 replies
0 likes
Hey all, I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem. Thanks in advance.
Hey all, I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem. Thanks in advance.
Spotify Star
235 Views
1 replies
0 likes
i clicked on the deal for three months with 99 cents and it charged me full price for a month. is there any way i can get my money back or fix this?
i clicked on the deal for three months with 99 cents and it charged me full price for a month. is there any way i can get my money back or fix this?
Spotify Star
211 Views
1 replies
0 likes
Hello!I purchased spotify premium a few days ago through my pay pal account, but its not updating on my phone. I have deleted/reinstalled the app, and logged in and out 3-4 times. Any direction is mich appreciated!
Hello! I purchased spotify premium a few days ago through my pay pal account, but its not updating on my phone. I have deleted/reinstalled the app, and logged in and out 3-4 times. Any direction&nbs...
Spotify Star
516 Views
3 replies
0 likes
I have ad a premium subscription for over a year. Now I am not getting premium services. I am being charged every month but I am not getting what i pay for and I need to know why
I have ad a premium subscription for over a year. Now I am not getting premium services. I am being charged every month but I am not getting what i pay for and I need to know why
Spotify Star
314 Views
3 replies
0 likes
Right now my account is US, and linked to a US card that has been cancelled. My premium account needs to be paid for this month as my last payment hasn't gone through. I would like to change it to a Canadian account linked to a canadian card, however...
Right now my account is US, and linked to a US card that has been cancelled. My premium account needs to be paid for this month as my last payment hasn't gone through. I would like to change it to a ...
Community Legend
337 Views
3 replies
0 likes
I'm trying, without success change my credit card number, but when I put all my informations an click to change (when supose a page requiring the number of the credit card and the other informations) the loading spinner never goes away. I need to cha...
I'm trying, without success change my credit card number, but when I put all my informations an click to change (when supose a page requiring the number of the credit card and the other informations)...
Community Legend
199 Views
1 replies
0 likes
Hallo, ein freund von mir bezahlt spotify premium immer über sein handy. Also über sein handy Guthaben. Ich habe den selben anbieter wie er und auch den selben vertrag. Nur wenn ich mir premium holen möchte, das angebot für 0,99cent, wird mir garnich...
Hallo, ein freund von mir bezahlt spotify premium immer über sein handy. Also über sein handy Guthaben. Ich habe den selben anbieter wie er und auch den selben vertrag. Nur wenn ich mir premium holen...
182 Views
0 replies
0 likes
I've been using the Premium account for about a week now using my Starbucks Partner Premium Acct. Now I'm back to a Spotify free account, because the subscription with the partners has ended. Does anyone know anything about this? We just got notified...
I've been using the Premium account for about a week now using my Starbucks Partner Premium Acct. Now I'm back to a Spotify free account, because the subscription with the partners has ended. Does an...
Casual Listener
311 Views
2 replies
0 likes
Paid for premium monthly for 3 mos., cannot download, cannot listen offline, I want my money back! I logged off and back online, to no avail.
Paid for premium monthly for 3 mos., cannot download, cannot listen offline, I want my money back! I logged off and back online, to no avail.
Community Legend
227 Views
1 replies
0 likes
Hi! I don't know if someone in the forum can help me, but this is the third month I pay a premium account that comes into my card bill, even though I don't have any premium account charged in it. I need to know which is the user related to "Spotify P...
Hi! I don't know if someone in the forum can help me, but this is the third month I pay a premium account that comes into my card bill, even though I don't have any premium account charged in it...
Community Legend
208 Views
1 replies
0 likes
I go to the account page and try to click subscription but nothing happens so I can't cancel. (Also I'm on my iphone)
I go to the account page and try to click subscription but nothing happens so I can't cancel. (Also I'm on my iphone)
Community Legend
275 Views
1 replies
0 likes
I can´t change my payment method to Paysafecard.
I can´t change my payment method to Paysafecard.
157 Views
0 replies
0 likes
I'm currently enrolled in school. How do I switch my account from Spotify premium (9.99) to Premium for Students (4.99)?
I'm currently enrolled in school. How do I switch my account from Spotify premium (9.99) to Premium for Students (4.99)?
Spotify Star
291 Views
1 replies
0 likes
Hello my account was disactivated because of problems with my card. Now i can't even log in to change the debit card data. How can i able my account again please?
Hello my account was disactivated because of problems with my card. Now i can't even log in to change the debit card data. How can i able my account again please?
Spotify Star
279 Views
1 replies
0 likes
Tengo spotify premium pero no puedo escuchar si no tengo conexión a Internet
Tengo spotify premium pero no puedo escuchar si no tengo conexión a Internet
Roadie
344 Views
1 replies
0 likes
