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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21934 Views

28 replies

4 likes

  • 21934 Views
  • 28 replies
  • 4 likes

I would like to change my subscription country

I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I will be very grateful

Newbie

I live in the UK and my friends gave me a gift code for premium India, but I didn’t know it. please, please change the country for me, it will be difficult for me with recommendations from India. I w...

Maxim

Spotify Star

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento. Tente novamente ou use outra forma de pagamento.

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...

Newbie

Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...

Maria

Moderator

19427 Views

18 replies

6 likes

  • 19427 Views
  • 18 replies
  • 6 likes

Solved!! Spotify Gift Card Issue

Plan-CountrySpainDevice-Operating System-My Question or IssueI purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???

Regular

Plan - Country Spain Device - Operating System - My Question or Issue I purchased a 60€ Spotify gift card but didn't see the pin to activate it. How can I redeem it???

Not applicable

843 Views

8 replies

0 likes

  • 843 Views
  • 8 replies
  • 0 likes

Change plan from Student to Duo

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and create a new one? PlanPremium CountryItaly

Newbie

After completing my four-year student subscription, I attempted to update my plan to the Duo option. However, every time I try, I encounter an error. Do I need to cancel my current subscription and c...

osornios

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

I put calm music ( as always) to meditate and after the first song it jumps

I can’t stay on one list. The music changes alone all the time without me touching the phoneDoes anybody know whats wrong?

Visitor

I can’t stay on one list. The music changes alone all the time without me touching the phone Does anybody know whats wrong?

Bittencourt

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Pay in full for premiums

WOuld love to pay in full but my region won't let me can we change this please?!

Visitor

WOuld love to pay in full but my region won't let me can we change this please?!

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've renewed my premium but my account doesn't get premium access.

I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.

Regular

I've tried to find answers in this community, but I can't find an answer that can solve my problem. I hope someone can help me thank you.

Maxim

Spotify Star

856 Views

9 replies

0 likes

  • 856 Views
  • 9 replies
  • 0 likes

Solved!! Gift Card

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

Regular

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

abyss81

Regular

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

У меня неск.акк на споти, как узнать с какого снимается плата по платежу?

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет.Платеж произведен 12.03, в доп.инф. - STOCKHOLM SWE (5815)

Visitor

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет. Платеж произведен 12.03, в доп.инф. - STOC...

Bittencourt

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

Visitor

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...

Maria

Moderator

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

Newbie

hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...

Maxim

Spotify Star

2333 Views

1 replies

0 likes

  • 2333 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

Visitor

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...

Susan_GP

Moderator

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

Casual Listener

Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...

Bittencourt

Spotify Star

545 Views

5 replies

0 likes

  • 545 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

Newbie

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...

Maxim

Spotify Star

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Solved!! I upgraded to Duo. My playlists are missing. How do I get them back?

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

Visitor

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

Not applicable

908 Views

3 replies

0 likes

  • 908 Views
  • 3 replies
  • 0 likes

I had a students account, now our website has been hacked. How can I verify

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

Visitor

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes