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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131430 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65054 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245984 Views
151 replies
13 likes
i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account
i got an option for a 3 month free trial, but i have multiple spotify accounts and id like to transfer the premium from my old account to my main account
Spotify Star
951 Views
2 replies
0 likes
No matter what payment method I try or country I change to, I am unable to pay for my subscription.
No matter what payment method I try or country I change to, I am unable to pay for my subscription.
Newbie
416 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
1918 Views
3 replies
1 likes
I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra charges are ridiculous.
I see a rate increase due to Hulu. Spotify needed my address and for my credit card and when I entered that I was advised I could cancel Hulu after but see no way to do this. Please help. These extra...
Spotify Star
296 Views
1 replies
0 likes
Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the fact that I pay monthly not annually? Other thread...
Hello, I don't have the option to listen to Audiobooks, the category is just not visible to me, even though I have Premium plan. Does this have something to do with my country being Lithuania, or the...
Spotify Star
624 Views
1 replies
0 likes
HiI am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana
Hi I am trying to upgrade to premium but card fields are greyed out. I have attempted on laptop and mobile phone. Could you please check and assist. Country: Ghana
Spotify Star
380 Views
1 replies
1 likes
Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?
Meu cartão venceu e fui colocar o novo cartão porem não percebi que estava no plano errado, paguei o individual e o meu era família. como faço para alterar e pagar a diferença?
Spotify Star
285 Views
1 replies
0 likes
Quiero cambiar el pago a anual en el plan familiar
Quiero cambiar el pago a anual en el plan familiar
Spotify Star
405 Views
1 replies
0 likes
Se me ha descontado una suscripción de spotify que no e realizado
Se me ha descontado una suscripción de spotify que no e realizado
Spotify Star
257 Views
1 replies
0 likes
Spotify duo is advertised as $14.99 so why am I being charged $16.04?
Spotify duo is advertised as $14.99 so why am I being charged $16.04?
Spotify Star
348 Views
1 replies
0 likes
PlanPremiumCountryPeruDeviceiPhone 15 ProOperating SystemiOS 17 My Question or IssueHi to anyone that could help me,I am currently trying to subscribe again to premium students from a 3 month trip to the US, it made me switch to a bank that i had ove...
Plan Premium Country Peru Device iPhone 15 Pro Operating System iOS 17 My Question or Issue Hi to anyone that could help me, I am currently trying to subscribe again to premium stud...
Spotify Star
187 Views
1 replies
0 likes
Ive just cancelled my subscription and wanted to know if ill be charged this month or not.
Ive just cancelled my subscription and wanted to know if ill be charged this month or not.
Spotify Star
365 Views
1 replies
0 likes
The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.
The page that I'm redirected to is nonexistent, I'm trying to access my offer to Spotify premium from the OnePlus red cable service.
Spotify Star
415 Views
1 replies
0 likes
PlanDuoCountryUKDeviceiPhone 13pro, Samsung GalaxyOperating SystemIOS 10, Android My Question or IssueI recently joined Duo Plan with a member of my household, online it says they are included in my plan but when they log in via their email it logs t...
Plan Duo Country UK Device iPhone 13pro, Samsung Galaxy Operating System IOS 10, Android My Question or Issue I recently joined Duo Plan with a member of my household, online i...
Spotify Star
220 Views
1 replies
0 likes
I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please help me
I have Student premium my spotify is working fine but my hulu all of a sudden asked me to resubscribe I thought it was a glitch so I logged out and log in and it still as me to resubscribe please hel...
Visitor
774 Views
2 replies
1 likes
Não quero que o spot cobre mais do meu cartão, quero cancelar
Não quero que o spot cobre mais do meu cartão, quero cancelar
Spotify Star
1283 Views
1 replies
0 likes
Cancelar tá cobrando automático
Cancelar tá cobrando automático
Community Legend
272 Views
1 replies
0 likes
Need help my account has failed a payment and I changed credit cards but it’s not excepting it!
Need help my account has failed a payment and I changed credit cards but it’s not excepting it!
Newbie
620 Views
2 replies
0 likes
In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?
In Kenya, I'm on a family plan and noticed how in other countries you can pay annually for a discount. Why don't we get that option?
Spotify Star
293 Views
1 replies
0 likes
Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spain). We are not capable to enter my account in the duo plan....
Hello, I would like to know if it is possible to have a dou plan when you live in the same adresse but the accounts on spotify of the two persons are from dfferents countries (France and Spa...
Spotify Star
233 Views
1 replies
0 likes
