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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61520 Views
  • 25 replies
  • 5 likes
  • 61520 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36695 Views
  • 19 replies
  • 2 likes
  • 36695 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Superuser Contribution Received a Spotify Hulu email?

PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...

  • Casual Listener
  •   Plan Premium for students with headspace  Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3   My Question or Issue I received an email sa...
  • Ivan
  • Spotify Legend
  • 871 Views
  • 7 replies
  • 0 likes
  • 871 Views
  • 7 replies
  • 0 likes

Superuser Contribution Trouble Updating Payment Information

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...

  • Newbie
  • The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan  &nb...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift cards don't work

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

  • Newbie
  • I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...
  • Ivan
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium Duo: partner account remains free, not premium

Plan: DuoCountry: CanadaMy Question or Issue: I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is correct, so why is the account not a premium one?

  • Casual Listener
  • Plan: Duo Country: Canada My Question or Issue:  I have Premium Duo, but my partner's account remains a free subscription, not a premium account. The steps were followed, the address info is ...
  • Billy-J
  • Spotify Star
  • 679 Views
  • 4 replies
  • 0 likes
  • 679 Views
  • 4 replies
  • 0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

  • Casual Listener
  • Dear Spotify community,   I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...
  • Eni
  • Moderator
  • 691 Views
  • 3 replies
  • 0 likes
  • Annual subscription
    Premium
  • 691 Views
  • 3 replies
  • 0 likes

Why do i see suggestions based on my partners account on duo plan?

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...

  • Regular
  • I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...
  • Bittencourt
  • Spotify Star
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction Failed, but money deducted from bank.

CountryIndia My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I also tried login-out and in but it was of no use. Any Ideas on how I can get my mo...

  • Casual Listener
  •   Country India   My Question or Issue   I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I als...
  • Eni
  • Moderator
  • 552 Views
  • 3 replies
  • 0 likes
  • 552 Views
  • 3 replies
  • 0 likes

Superuser Contribution Annual premium plan not showing (URGENT)

PlanPremiumCountryIndia DeviceMacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and I need to do it today, but I cannot find the option anywhere for an annual plan, only...

  • Visitor
  • Plan Premium Country India   Device MacBook Pro mid 2019/ OnePlus 7 Pro   My Question or Issue   I wish to switch from the monthly premium plan to the annual premium plan and...
  • user-removed
  • Not applicable
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

I cant cancel my subscription, my account has no edit mode

Plan FreeCountry DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have logged on phone and computer PC and can't cancel my subscription or make any changes...

  • Visitor
  • Plan Free Country DK   Device: all  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...
  • Billy-J
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Why advertising?

PlanPremium DuoCountryParaguayDeviceiPhone 8, PC, XiaomiOperating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have spotify premium duo but is there advertising on both accounts? Why advertising?

  • Visitor
  • Plan Premium Duo Country Paraguay Device iPhone 8, PC, Xiaomi Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have spotify premium duo but is there adve...
  • Billy-J
  • Spotify Star
  • 774 Views
  • 1 replies
  • 0 likes
  • advertising
    Premium
  • 774 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

  • Visitor
  • So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace?  Do you t...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says that my method is FREE even I am using Premium.

I am using Spotify premium and my bank sends me the receipts of my payments every month. By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it says that I'm using Spotify free. I am sure that I have o...

  • Visitor
  • I am using Spotify premium and my bank sends me the receipts of my payments every month.  By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it...
  • Jeremy
  • Spotify
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Incremento en el pago mensual del servicio Premium

PlanPremiumCountryMéxicoDeviceHTC 10 DesireOperating SystemAndroidMy Question or IssueQuiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium.El sábado pasado (02/01/2021) al ingresar a mi cuenta se me notificó sobr...

  • Casual Listener
  • Plan Premium Country México Device HTC 10 Desire Operating System Android My Question or Issue Quiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium. El...
  • Jeremy
  • Spotify
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution What happen to my preferences when I switch back from Spotify Duo/Family to Spotify Premium?

Hello,I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account.But, I would like to know what would happen to my preferences, playlists, etc. in the case where I would switch back to Spotify Premium in a near future.W...

  • Casual Listener
  • Hello, I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account. But, I would like to know what would happen to my preferences, playlists, etc. in the case where I ...
  • Guive
  • Casual Listener
  • 897 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 897 Views
  • 4 replies
  • 0 likes

Superuser Contribution 18app

Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it says “Error try again later”. I have already tried...

  • Visitor
  • Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it...
  • Novy
  • Moderator
  • 1031 Views
  • 3 replies
  • 1 likes
  • 1031 Views
  • 3 replies
  • 1 likes

premium trial doesn't work

PlanFree/PremiumCountry My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and the receipts do not show the payment, while on my payment method the payment is made

  • Casual Listener
  •   Plan Free/Premium Country       My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and t...
  • Geodactyl
  • Regular
  • 1757 Views
  • 4 replies
  • 0 likes
  • 1757 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or Iss...
  • Eni
  • Moderator
  • 708 Views
  • 1 replies
  • 0 likes
  • family
    Premium
    Spotify
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Payment Methods - Indonesia

PlanFreeCountryIndonesiaDevice(iPhone 7 Plus)Operating System(iOS 14) My Question or IssueI've got a question regarding the payment methods of Spotify for the student discount. On previous subcription I did payment by credit card, but one day I have ...

  • Visitor
  • Plan Free Country Indonesia Device (iPhone 7 Plus) Operating System (iOS 14)   My Question or Issue I've got a question regarding the payment methods of Spotify for the student discou...
  • Ivan
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card problems

I am trying to Purchase the family bundle but every Tryme I enter my credit card credentials it says that my zip code isn’t valid. I know that am Entering everything correctly so I don’t know what to do

  • Visitor
  • I am trying to Purchase the family bundle but every Tryme I enter my credit card credentials it says that my zip code isn’t valid. I know that am Entering everything correctly so I don’t know what to...
  • Ver
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update payment card

PlanFamilyCountryPortugalDevice(iPhone 12) My Question or IssueHello,Im trying to update my credit card and I get this message:"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer se...

  • Visitor
  • Plan Family Country Portugal Device (iPhone 12)   My Question or Issue Hello, Im trying to update my credit card and I get this message: "Unfortunately, there is no support at the mome...
  • Mihail
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes