Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75490 Views
20 replies
101 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140448 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80941 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270789 Views
159 replies
13 likes
PlanFree/PremiumCountryUKDeviceIphone 15 Pro MaxOperating SystemIOS My Question or IssueI used to pay via mobile for years and the last couple months i cancelled it, I am now wanting to use my mobile bill again to pay for it and it wont let me or giv...
Plan Free/Premium Country UK Device Iphone 15 Pro Max Operating System IOS My Question or Issue I used to pay via mobile for years and the last couple months i cancelled it, I am now...
Spotify Star
676 Views
1 replies
0 likes
PlanPremium IndividualCountryPhilippines Device(iphone 12 pr & Huawei Matepad PaperMatteOperating System(iOS 17.4.1 & HarmonyOS 3.1.0.205) My Question or IssueI want to change my payment method from Gcash to my Visa card but I cannot find the card op...
Plan Premium Individual Country Philippines Device (iphone 12 pr & Huawei Matepad PaperMatte Operating System (iOS 17.4.1 & HarmonyOS 3.1.0.205) My Question or I...
Spotify Star
1956 Views
1 replies
0 likes
I got an insite from my bank today telling me that my regular Spotify payment was more than usual so I checked and it seemed that Spotify has changed my plan without asking or getting my authorisation which is illegal as far as I am aware and I canno...
I got an insite from my bank today telling me that my regular Spotify payment was more than usual so I checked and it seemed that Spotify has changed my plan without asking or getting my authorisatio...
Spotify Star
573 Views
1 replies
0 likes
I am a plan member in a duo plan. I want to leave the plan. If I leave, will it cancel the premium for the Plan manager? Will the plan manager get notified that I left the Duo Plan? Thank you.
I am a plan member in a duo plan. I want to leave the plan. If I leave, will it cancel the premium for the Plan manager? Will the plan manager get notified that I left the Duo Plan? Thank you.
Spotify Star
507 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify premium through Vodafone until March 2026. Today, my account has reverted to F...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Star
1203 Views
5 replies
0 likes
PlanPremium DuoCountryUK / Switzerland My Question or IssueI have recently moved from the UK to Switzerland. I am trying to switch my card details to my Swiss card, however when I try to do this, I am not given the option to switch to a Premium Duo p...
Plan Premium Duo Country UK / Switzerland My Question or Issue I have recently moved from the UK to Switzerland. I am trying to switch my card details to my Swiss card, however when I tr...
Casual Listener
1437 Views
4 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try anPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My...
None of the below information is required. However, the more you provide the easier it will be for us to try an Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
Spotify Star
519 Views
1 replies
0 likes
Hi, I have an account and it works fine with my paypal, I wanted to open one for a friend and it won't let me pay with my paypal when my paypal is working and is paying my subscriptionPlanfamilyCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Mac...
Hi, I have an account and it works fine with my paypal, I wanted to open one for a friend and it won't let me pay with my paypal when my paypal is working and is paying my subscription Plan family ...
Moderator
1057 Views
1 replies
0 likes
무려 체험 후 결제가 되었는데, 원래 7900원이 결제되어야 하는데 8690원이 결제됐어요 왜죠?
무려 체험 후 결제가 되었는데, 원래 7900원이 결제되어야 하는데 8690원이 결제됐어요 왜죠?
393 Views
0 replies
0 likes
PlanDuoCountryUnited states My Question or IssueI got a prompt for a 2 month free trail but when I signed up it said it would charge me in june.
Plan Duo Country United states My Question or Issue I got a prompt for a 2 month free trail but when I signed up it said it would charge me in june.
Moderator
562 Views
1 replies
0 likes
Havia pego o plano gratuito do spotify mas esqueci de cancelar para não ser cobrado, acabei que fui cobrado sem o meu consentimento e quero cancelar o plano e um reembolso
Havia pego o plano gratuito do spotify mas esqueci de cancelar para não ser cobrado, acabei que fui cobrado sem o meu consentimento e quero cancelar o plano e um reembolso
Spotify Star
1112 Views
3 replies
0 likes
I pay for the individual premium plan with StellarFi now and when I switched it over it worked for a couple days and then just put me back to the free version and now it won’t let me add any other cards to get it back or anything.PlanFree/PremiumCoun...
I pay for the individual premium plan with StellarFi now and when I switched it over it worked for a couple days and then just put me back to the free version and now it won’t let me add any other ca...
Spotify Star
1300 Views
5 replies
0 likes
I had spotify Free plan with 175+ songs in my playlist. As soon as I upgraded to premium, my playlist was lost and all the liked songs were gone. How and why? How can I recover them all back?P.S. I tried the 'recover playlist' option in my account bu...
I had spotify Free plan with 175+ songs in my playlist. As soon as I upgraded to premium, my playlist was lost and all the liked songs were gone. How and why? How can I recover them all back? P.S....
Spotify Star
557 Views
1 replies
0 likes
Hola el día 15 me apareció que supuesta mente me regalaban el plan duo durante 2 meses pero no me an dado nada solo me cambiaron al plan duo pero nada más
Hola el día 15 me apareció que supuesta mente me regalaban el plan duo durante 2 meses pero no me an dado nada solo me cambiaron al plan duo pero nada más
Spotify Star
235 Views
1 replies
0 likes
Hello, I purchased the spotty student subscription that states Hulu comes with it, but when I log into Hulu it will not let me watch.Planstudent/PremiumCountryUS My Question or IssueHow can I get the Hulu to work with my Spotify subscription
Hello, I purchased the spotty student subscription that states Hulu comes with it, but when I log into Hulu it will not let me watch. Plan student/Premium Country US My Question or Issue...
Spotify Star
316 Views
1 replies
0 likes
Minha conta esta toda conturbada, quero apenas o plano duo com pago automático
Minha conta esta toda conturbada, quero apenas o plano duo com pago automático
Spotify Star
372 Views
1 replies
0 likes
Done everything you have said but can't get pass my plan
Done everything you have said but can't get pass my plan
Spotify Star
580 Views
1 replies
0 likes
I keep recieving charges to one card for two different account and I dont know what the other account is. Im being charged $5.99 for my student account and $10.99 for an unknown account.
I keep recieving charges to one card for two different account and I dont know what the other account is. Im being charged $5.99 for my student account and $10.99 for an unknown account.
Spotify Star
590 Views
1 replies
0 likes
I took advantage of your 3 months free Premium promotion. I signed up I am still getting the adds with my music
I took advantage of your 3 months free Premium promotion. I signed up I am still getting the adds with my music
Music Fan
565 Views
1 replies
0 likes
Está dizendo que tô no free
Está dizendo que tô no free
Spotify Star
636 Views
1 replies
1 likes
