Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 106047 Views
- 70 replies
- 8 likes
- 106047 Views
- 70 replies
- 8 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13117 Views
- 24 replies
- 2 likes
- 13117 Views
- 24 replies
- 2 likes
Family Premium
My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time
- My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time
-
-
- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
New phone and lost my premium account
Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??
- Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??
-
-
- Spotify Star
- 396 Views
- 1 replies
- 0 likes
- 396 Views
- 1 replies
- 0 likes
30 day premium trial not working
I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?
- I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?
-
-
- Spotify Star
- 242 Views
- 3 replies
- 0 likes
- 242 Views
- 3 replies
- 0 likes
Gift Card Issues
First and foremost, hi! Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten euros one, I haven't tried out yet, due to her not being home. The...
- First and foremost, hi! Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten eu...
-
-
- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
dos meses seguidos, me cobran doble marzo/2017 y abril 2017
Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.
- Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.
-
-
- Spotify Star
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Charged twice for Premium Family Account
Hello there,yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It must have been due to a technical problem. How can I get...
- Hello there, yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It mus...
-
-
- Newbie
- 274 Views
- 2 replies
- 0 likes
- 274 Views
- 2 replies
- 0 likes
Öğrenci indirimi
Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun sartlarina uyamamama ragmen lise okuyorum odeme almi...
- Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun s...
-
-
- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Canceled my payment but it never ended and i was charged
I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from spotify to help me so I need this fixed asap
- I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from...
-
-
- Community Legend
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Student Discount
Hi,I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscription still go through? Also, how long does it take for Spotify ...
- Hi, I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscrip...
-
-
- Spotify Star
- 820 Views
- 3 replies
- 1 likes
-
School
- 820 Views
- 3 replies
- 1 likes
Premium from PS3
One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?
- One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?
-
-
- Spotify Star
- 538 Views
- 5 replies
- 0 likes
- 538 Views
- 5 replies
- 0 likes
Solved!! Payment issue
Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment fails. Should I just wait until the collection of payment do...
- Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment ...
-
-
- Spotify Star
- 358 Views
- 1 replies
- 0 likes
- 358 Views
- 1 replies
- 0 likes
In the upgrade dor Premium account, when I click in "continue" the page stay rendering and hangs.
Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response and hangs. Can you help?
- Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response...
-
-
- Spotify Star
- 333 Views
- 4 replies
- 0 likes
- 333 Views
- 4 replies
- 0 likes
Premium Account Payment İssue
Hi, When I try to upgrade premium account, payment page stuck and don't let me input any payment information. I attached the screenshot of the problem. I will be glad if anyone can help with this issue. Thanks in advanceHagi
- Hi, When I try to upgrade premium account, payment page stuck and don't let me input any payment information. I attached the screenshot of the problem. I will be glad if anyone c...
-
-
- Community Legend
- 227 Views
- 3 replies
- 0 likes
- 227 Views
- 3 replies
- 0 likes
double payment via phone
I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company. Somewhere in either november or december I came to the conclusion that i no longer had premium after having ...
- I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company. Somewhere in either november or december I came ...
-
- 153 Views
- 0 replies
- 0 likes
- 153 Views
- 0 replies
- 0 likes
Solved!! Just cancelled Spotify premium, does it mean I don't have premium for the rest of the month?
The subject says it all.
- The subject says it all.
-
-
- Community Legend
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Payment issues regarding my mobile network giving me free Spotify
I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
- I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
-
-
- Spotify Star
- 329 Views
- 3 replies
- 0 likes
- 329 Views
- 3 replies
- 0 likes
Payment
I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help
- I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help
-
-
- Spotify Star
- 249 Views
- 3 replies
- 0 likes
- 249 Views
- 3 replies
- 0 likes
Solved!! Receipts
I need to collect all my Spotify receipts from 2016, and I was charged every month during the year. But in my Spotify Account, when I press the "Receipts" option, it only shows receipts for six of the months. Anyone who knows how I can get hold of th...
- I need to collect all my Spotify receipts from 2016, and I was charged every month during the year. But in my Spotify Account, when I press the "Receipts" option, it only shows receipts for six of th...
-
-
- Spotify Star
- 447 Views
- 3 replies
- 1 likes
- 447 Views
- 3 replies
- 1 likes
Can I change my spotify premium account to spotify student premium?
I already have a spotify premium account that I pay 12.99 a month for, although I've seen a student deal (7.99) per month. Can I switch over to student? Or do I have to cancel my account and then sign up for student account?
- I already have a spotify premium account that I pay 12.99 a month for, although I've seen a student deal (7.99) per month. Can I switch over to student? Or do I have to cancel my account and the...
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Multiple charges
I have checked my online banking as I was wondering why I, once again, have a charge from Spotify.I have 1 family subscription but have been charged for 3 family subscriptions since january. How do I get hold of customer service?
- I have checked my online banking as I was wondering why I, once again, have a charge from Spotify. I have 1 family subscription but have been charged for 3 family subscriptions since january. How do...
-
-
- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes