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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131335 Views

69 replies

10 likes

Premium for Family
  • 131335 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

64604 Views

87 replies

4 likes

  • 64604 Views
  • 87 replies
  • 4 likes

Opportunity to Retain a Customer

Two reasons I am cancelling my premium membership:1. Google play offered 4 months free and includes YouTube red.2. I would have come back to Spotify after the 4 free months with google play however I recently noticed that you have been billing me thi...

Casual Listener

Two reasons I am cancelling my premium membership: 1. Google play offered 4 months free and includes YouTube red. 2. I would have come back to Spotify after the 4 free months with google play howev...

Spotifyuser00

Casual Listener

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Solved!! charged twice

I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does anyone have any idea why I might have been charged twi...

Newbie

I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does any...

Maxim

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stopped subscription due my lack of money :S

Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did pay for this month (i payed yesterday). Does anyone ...

Regular

Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did p...

Tom

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Payment change

When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???

Newbie

When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???

jnorris170

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Pago doble spotify universitario

Buen Dia comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.

Casual Listener

Buen Dia   comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.

danivalenzuelam

Casual Listener

714 Views

6 replies

0 likes

  • 714 Views
  • 6 replies
  • 0 likes

Paguei boleto,mas não liberaram o premium

Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de pedir ajuda. De qualquer forma, o comprovante de pagam...

Newbie

Efetuei o pagamento do boleto bancário e ainda não recebi o email de confirmação, e muito menos o premium. Não, não tenho outras contas, já pesquisei respostas similares aqui e averiguei antes de ped...

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Pagamento

Mi avete addebitato due volte la cifra di 4.99€ senza avermi dato la versione premium. Chiedo la restituzione dei due mimporti di 4.99€ non ho nessun account premium.

Newbie

Mi avete addebitato due volte la cifra di 4.99€ senza avermi dato la versione premium. Chiedo la restituzione dei due mimporti di 4.99€ non ho nessun account premium.

Jacob

Community Legend

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Can't cancel my free Trial!

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on this tab is a button to start my free trial which I'...

Regular

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on t...

jnorris170

Community Legend

1248 Views

16 replies

0 likes

  • 1248 Views
  • 16 replies
  • 0 likes

Premium operation

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Newbie

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Robert_W

Community Legend

253 Views

2 replies

0 likes

  • 253 Views
  • 2 replies
  • 0 likes

Spotify Premium

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks

Newbie

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen?   Thanks

Maxim

Spotify Star

197 Views

1 replies

1 likes

  • 197 Views
  • 1 replies
  • 1 likes

Solved!! Partify / Spotify Party Mode

Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...

Casual Listener

Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people).   The fact is that I won't have every music pe...

ThierryE

Casual Listener

2970 Views

4 replies

1 likes

  • 2970 Views
  • 4 replies
  • 1 likes

Spotify Premium Universitário

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

Newbie

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

190 Views

0 replies

1 likes

  • 190 Views
  • 0 replies
  • 1 likes

spotify code problems

hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now the redeem page says that the code doesnt work in my country , is it...

Newbie

hi everybody ,    i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now th...

user-removed

Not applicable

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Rimborso Spotify Premium

Salve,Ho attivato Spotify gratis circa un mese faIeri mi si è rinnovato automaticamente al costo di 8,99€Ho disattivato subito il servizio pensando di poterne usufruire comunque per il periodo rimanente, ma sono tornata alla versione Free nonostante ...

Casual Listener

Salve, Ho attivato Spotify gratis circa un mese fa Ieri mi si è rinnovato automaticamente al costo di 8,99€ Ho disattivato subito il servizio pensando di poterne usufruire comunque per il periodo ...

Claudia90

Casual Listener

1364 Views

5 replies

0 likes

  • 1364 Views
  • 5 replies
  • 0 likes

Can't cancel premium!

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I my premium will end on 6/1. It was supposed to end...

Newbie

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I...

LordRollin

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Premium no dado

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

Newbie

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

torpasmar

Newbie

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium

i cant go premium using my prepaid simcard. i have enough balance help pls

Newbie

i cant go premium using my prepaid simcard. i have enough balance help pls

MonicaM_Bogota

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Payment in two countries

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account.In France I changed the payment method and I'm currently paying with my debit card. But Spotify is still charging my brazilian friend, who has to pay beca...

Newbie

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account. In France I changed the payment method and I'm currently paying with my debit card. But Spotify is st...

Maxim

Spotify Star

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

payment

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Casual Listener

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Maxim

Spotify Star

292 Views

3 replies

0 likes

  • 292 Views
  • 3 replies
  • 0 likes

Sin solución

Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está y no puedo escuchar nada sin internet y estoy muy ...

Newbie

Hace unos días he dado de alta mi cuenta de Spotify y se han cobrado mi tarifa Premium ya de mi cuenta bancaria pero mi cuenta sigue igual (combo Free), con anuncios, mi lista de reproducción no está...

itu_

Community Legend

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes