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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21931 Views

28 replies

4 likes

  • 21931 Views
  • 28 replies
  • 4 likes

No email warning when student discount ends and price goes up

I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spent a couple of months being charged the full rate when I...

Newbie

I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spe...

Robert_W

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Trying to cancel premium that was originally taken out via playstation.

Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium. It won't let me cancel by logging into spotify on my computer and directs me to cancel via playstation music...

Newbie

Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium.  It won't let me cancel by logging into spotify on m...

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Issues With Spotify Premium

I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I get the app to recognize my premium subscription?

Casual Listener

I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I g...

freddiehawes

Roadie

397 Views

6 replies

0 likes

  • 397 Views
  • 6 replies
  • 0 likes

Can't access premium subscription on iphone

I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!

Newbie

I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!

freddiehawes

Roadie

301 Views

3 replies

0 likes

  • 301 Views
  • 3 replies
  • 0 likes

Error de subcuentas en el plan familiar

Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo tengo cuatro.

Newbie

Quisiera me pudieran ayudar, se supone que el plan familiar de te ofrece hasrta 6 cuentas premiun la del propietario y cinco subcuentas, les comento que antes si tenia mis cinco subcuentas ahora solo...

OptimuzKrice

Roadie

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Can't cancel my free Trial!

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on this tab is a button to start my free trial which I'...

Regular

I've been trying to cancel my free trial but the information given on the "Payment Help" page to go to your Subscription tab and "Change or Cancel" your subscription is incorrect. The only thing on t...

jnorris170

Community Legend

930 Views

16 replies

0 likes

  • 930 Views
  • 16 replies
  • 0 likes

Trying to add girlfriend do family account

Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?

Newbie

Hello, i´ve just moved in with my girlfriend. I´m trying to add her to my family account, but the system says that the addresses doesn´t match. What do I do?  

Jon_UK

Roadie

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Spotify doesn't allow me to join Premium for Family Plan

I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.

Casual Listener

I pay for the family plan for me and my friends, we live all together, but they can get in, it shows a message that you couldnt confirm that we live in the same adress.

Methos0808

Newbie

209 Views

1 replies

1 likes

  • 209 Views
  • 1 replies
  • 1 likes

Solved!! Test Premium change to Family

Hi there, today I started the 30 day period premium testing. - Is it possible to change this into an family account for testing? Would like to see how sharing with my family works e.g. Thanks in advance!Thor

Casual Listener

Hi there,   today I started the 30 day period premium testing.  - Is it possible to change this into an family account for testing?   Would like to see how sharing with my family w...

OptimuzKrice

Roadie

364 Views

3 replies

0 likes

  • 364 Views
  • 3 replies
  • 0 likes

Solved!! Charged for student discount twice

I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.

Newbie

I tried to get a student discount on spotify. Got charged twice without confirming that I am a student and now I don't have premium at all.

Maxim

Spotify Star

325 Views

3 replies

0 likes

  • 325 Views
  • 3 replies
  • 0 likes

trying to change country and payment details for my premium account and can't do it

I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all instructions found on the website and still coud not d...

Newbie

I have a premium account and just got an email saying that I have to revise my payment methods. I'm no longer living in Brasil and I'm trying to change my payment method and country, I follow all ins...

David_09

Roadie

212 Views

1 replies

1 likes

  • 212 Views
  • 1 replies
  • 1 likes

Problem with payment

I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.

Newbie

I'm paying for premium, i want to cancel it, but i dont know in wich of my accounts i have this suscription. I want to cancel it because i have economic problems.

Tom

Community Legend

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

No puedo hacerme premium problema con spotify

No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de...

Casual Listener

No puedo contratar Spotify premium, ya lo intenté con varias tarjetas y sigue apareciendo: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado...

OptimuzKrice

Roadie

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Partify / Spotify Party Mode

Hi everybody,I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people). The fact is that I won't have every music people would love to listen, and I wondered if I could config my...

Casual Listener

Hi everybody, I'd like to know if, as a private event organiser, I can use Spotify from my desktop do play music for an audience (40-50 people).   The fact is that I won't have every music pe...

ThierryE

Casual Listener

2746 Views

4 replies

1 likes

  • 2746 Views
  • 4 replies
  • 1 likes

Charged for student and regular premium

Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spotify premium, and got charged for both without even ...

Casual Listener

Hello, I was trying to get a student discount but then realised that I'm not a student yet (as in my country student includes people who go to school aswell), after that I have purchased regular Spot...

Maxim

Spotify Star

219 Views

3 replies

0 likes

  • 219 Views
  • 3 replies
  • 0 likes

Free to Premium

Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht

Newbie

Ich will von Spotify free auf premium wechseln. Es funktioniert aber nicht

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Restore my family subscrition without loosing playlist

Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlists unchanged. If I start a new subscription, will my...

Casual Listener

Hi. I stopped my subscription before I realized that I actually had a subscription for my family. It is still active until 20/5. I want to restore my subscription AS IS, with all members and playlist...

karma2burn

Casual Listener

324 Views

2 replies

0 likes

  • 324 Views
  • 2 replies
  • 0 likes

I paid for a premium pass but I can't enjoy premium

Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u

Casual Listener

Hey, thanks for help I paid for my premium pass but it doesn't work,why? My account its like always,i can't download playlist and that all, Thank u

Maxim

Spotify Star

282 Views

5 replies

0 likes

  • 282 Views
  • 5 replies
  • 0 likes

Problem with premium

Paid my account for premium and my account still normal

Casual Listener

Paid my account for premium and my account still normal

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes