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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15344 Views
  • 27 replies
  • 3 likes
  • 15344 Views
  • 27 replies
  • 3 likes

Premium

Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?

  • Newbie
  • Ik heb net een premium met 30 dagen gratis abonnement gemaakt van mijn bestaande account. Nu is het zo dat mijn account op free blijft staan. Iemand een idee hoe dit werkt?
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

free trial but still charged

i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month free trial plus the 1 month i paid. Please help.

  • Newbie
  • i took advantage of the 1 month trial. i made payment vis online banking and i was successfully charged. Then why my subscription will end after 1 month? Should it be June 30 and not May 30? 1 month ...
  • MattSuda
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Charger Twice help😩

I don't know why HELP

  • Newbie
  • I don't know why😡 HELP😩
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Cobran la suscripción antes de la fecha

La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify Premium

  • Newbie
  • La renovación de mi suscripción era el 30/04/17 y hoy 29/04/17 quise cancelarla y resulta que ya me habían hecho el cobro. ¿Ya no me van a realizar un reembolso? Yo ya no quería continuar con Spotify...
  • MattSuda
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Charged 3 times more

I failed to pay in April for my spotify subscription but now that my card is working, I got deducted for 3 months! How should I get this fixed?

  • Newbie
  • I failed to pay in April for my spotify subscription but now that my card is working, I got deducted for 3 months! How should I get this fixed?
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

MONTHLY PAYMENT RENEWAL

HELLO EVERYONE! I'VE BEEN A PREMIUM USER FOR OVER A YEAR AND SPOTIFY SENDS ME A PAYMENT ERROR MESSAGE EVERY MONTH, SO EVERY MONTH I HAVE TO RENEW MY CREDIT CARD DETAILS. I KNOW THERE IS NOTHING WRONG WITH MY CARD. CAN ANYONE HELP ME ON HOW TO STOP TH...

  • Newbie
  • HELLO EVERYONE!   I'VE BEEN A PREMIUM USER FOR OVER A YEAR AND SPOTIFY SENDS ME A PAYMENT ERROR MESSAGE EVERY MONTH, SO EVERY MONTH I HAVE TO RENEW MY CREDIT CARD DETAILS. I KNOW THERE IS...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Charged $4.99 and then $9.99?????

I was going through my banking information when I noticed that spotify charged me twice and two different prices each time! I figured that it was because I originally tried to get the student discount but canceled because APPARENTLY HIGH SCHOOL STUDE...

  • Casual Listener
  • I was going through my banking information when I noticed that spotify charged me twice and two different prices each time! I figured that it was because I originally tried to get the student discoun...
  • MattSuda
  • Spotify Star
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

Student discount

Hi, I was charged, but my student id couldn't be verified, I've been reading that it takes few days to refund it, but I want to know if the refund applies to the debit cards too, because I recieved the email about the id last friday and I haven't bee...

  • Casual Listener
  • Hi, I was charged, but my student id couldn't be verified, I've been reading that it takes few days to refund it, but I want to know if the refund applies to the debit cards too, because I recieved t...
  • gautamshivnani
  • Newbie
  • 334 Views
  • 5 replies
  • 0 likes
  • 334 Views
  • 5 replies
  • 0 likes

Payment option

Will there be another payment option for the Student premium subscription in the Netherlands other than just Creditcard? A lot of students use iDeal to pay for most of the things, so do I. I stopped my premium subscription to switch to a student subs...

  • Casual Listener
  • Will there be another payment option for the Student premium subscription in the Netherlands other than just Creditcard? A lot of students use iDeal to pay for most of the things, so do I. I stopped ...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Buenas, tengo un problema y es que al realizar el pago de la suscripción no me e dado cuenta que tenía seleccionado el pan de estudiante, además lo e realizado dos veces y a sido sin intención. Quería saber si se me puede reembolsar ese dinero o simp...

  • Newbie
  • Buenas, tengo un problema y es que al realizar el pago de la suscripción no me e dado cuenta que tenía seleccionado el pan de estudiante, además lo e realizado dos veces y a sido sin intención. Querí...
  • MattSuda
  • Spotify Star
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Free spotify for rogers

I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify

  • Newbie
  • I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify
  • Robert_W
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

university payment

I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do

  • Newbie
  • I purchased the spotify university account , I am from ecuador but in the veryfication they say that I am not a student what I already pay!! so I do not know what can I do 
  • Hubo
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Unlinked Spotify Premium from Fido, still can't change my plan?

I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium account from Fido. When i go to change my subscription ...

  • Newbie
  • I used to have my Spotify Premium subscription through Fido, however when i found out there were student discounts available i decided to switch my subscription, so i unlinked my spotify premium acco...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Problem with family plan subscription

Hi, I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to the subscription and it doesn't confirm.I already was in hi...

  • Newbie
  • Hi,  I'm having trouble with my subscription to my father's family plan. Spotify is not confirming my address I don't know why. I live in another city for college but still put his address to t...
  • Hubo
  • Community Legend
  • 345 Views
  • 5 replies
  • 0 likes
  • 345 Views
  • 5 replies
  • 0 likes

Headspace

Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or have I just subscribed to another Premium-subscription bu...

  • Newbie
  • Hi! I just got the Headspace deal (3 months worth of Headspace for free) with my currently existing Spotify Premium account. Does this mean that I'm getting Headspace for free for 3 months? Or h...
  • Robert_W
  • Community Legend
  • 722 Views
  • 4 replies
  • 0 likes
  • 722 Views
  • 4 replies
  • 0 likes

UPGRADE TO FAMILY PREMIUM

Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in again, it dissapeared. The thing is that they charge...

  • Newbie
  • Hi, i tried to upgrade to family premium, i made the subscription on my android app, did the payment and everything and showed to me a bill number, but when i came out from the app and come back in a...
  • Robert_W
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Already have Premium but Vodafone offering it within my bundle

Hi I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system. If I cancel my subscription and take th Vodafone option can I still use the same user...

  • Regular
  • Hi   I've been using Spotify for a few years now and have always had premium, we run it on 2 iphones, an ipad for offline synch plus it's used within my Sonos system.  If I cancel my subs...
  • Robert_W
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Premium

Eu não tô conseguindo assinar o Spotify premium, toda vez que eu vou iniciar aparece na tela "acesse suas configurações ou tente novamente mais tarde". Alguém poderia me ajudar?!

  • Newbie
  • Eu não tô conseguindo assinar o Spotify premium, toda vez que eu vou iniciar aparece na tela "acesse suas configurações ou tente novamente mais tarde". Alguém poderia me ajudar?!
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

My accounts not working

I have a student discount I brought a new phone the other day and now my premium isn't working

  • Casual Listener
  • I have a student discount I brought a new phone the other day and now my premium isn't working
  • Jess1marshall
  • Casual Listener
  • 334 Views
  • 6 replies
  • 0 likes
  • 334 Views
  • 6 replies
  • 0 likes

Premium Family Problem

Hi, I have a premium family account, and my WIFE got disconected, and now it dont let her in anymore, saying that she doenst live with me........SHE LIVE and SLEEP with me everyday in the same address, that is just nonsense! I expect this to be solve...

  • Casual Listener
  • Hi, I have a premium family account, and my WIFE got disconected, and now it dont let her in anymore, saying that she doenst live with me........SHE LIVE and SLEEP with me everyday in the same addres...
  • Tom
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes