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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131361 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
64775 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245528 Views
150 replies
13 likes
Hey i want to cancel my payment from my card because i got 6 months free from Telia but Premium remains to July 3 and I dont think the offers is valid then. So how do I cancel Premium today ?
Hey i want to cancel my payment from my card because i got 6 months free from Telia but Premium remains to July 3 and I dont think the offers is valid then. So how do I cancel Premium today ?
Community Legend
255 Views
1 replies
0 likes
Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the payment method, it also wants me to Verify My Scho...
Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the...
Spotify Star
407 Views
1 replies
0 likes
I paid for Spotify premium yesterday and the website says that I have paid but the app is saying I haven't paid. I have logged out and reinstalled the app but it still isn't working what should I do?
I paid for Spotify premium yesterday and the website says that I have paid but the app is saying I haven't paid. I have logged out and reinstalled the app but it still isn't working what should I do?
Spotify Star
448 Views
1 replies
0 likes
I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?
I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?
Spotify Star
282 Views
1 replies
0 likes
Hi, i used to have my account make in argentina, now i transfer to italy and the payment method its the same, my credit card from argentina, but i cant use. I dont have another payment way, please acept my visa card from argentina. 2 months without m...
Hi, i used to have my account make in argentina, now i transfer to italy and the payment method its the same, my credit card from argentina, but i cant use. I dont have another payment way, please ac...
489 Views
0 replies
0 likes
yetkili birinin yardımına ihtiyacım var öğrenci için spotify premıumu satın aldım 8 mayısta kart bilgilerimi girdim ve öğrenci olduğumu doğrulamam için sheeer ıd ye yönlendirildim bugün doğrulamanın onaylandığı mailini aldım ve premıuma geçişi onayla...
yetkili birinin yardımına ihtiyacım var öğrenci için spotify premıumu satın aldım 8 mayısta kart bilgilerimi girdim ve öğrenci olduğumu doğrulamam için sheeer ıd ye yönlendirildim bugün doğrulamanın ...
Newbie
263 Views
1 replies
0 likes
Hey I currently have a premium account and would love to make use of the student discount unfortunatly I can't seem to keep my paypall payment method but can only coose the creditcard is there a reason for this?I don't have a creditcard so it really ...
Hey I currently have a premium account and would love to make use of the student discount unfortunatly I can't seem to keep my paypall payment method but can only coose the creditcard is there a reas...
Spotify Star
677 Views
1 replies
0 likes
I had to change card details on itunes for my subsrciptions, spotify says paid on itunes for the coming month and yet my spotify account still syas free?? Ive logged out and back in again but no luck?? please help
I had to change card details on itunes for my subsrciptions, spotify says paid on itunes for the coming month and yet my spotify account still syas free?? Ive logged out and back in again bu...
Spotify Star
855 Views
3 replies
0 likes
Hi, please can anyone help me for my problem ? When I change my Spotify premium payment information, I get an error saying, "Oh! If you have a problem, please try again or check out the test section help section." I've never experienced anything like...
Hi, please can anyone help me for my problem ? When I change my Spotify premium payment information, I get an error saying, "Oh! If you have a problem, please try again or check out the test section ...
276 Views
0 replies
0 likes
Need som help..I have to add new payment information to my account (account name tasse) since my old debit card just expired. I've tried adding the new debit card information, with the same error message 4 times in a row, "oops, something happned! pl...
Need som help.. I have to add new payment information to my account (account name tasse) since my old debit card just expired. I've tried adding the new debit card information, with the same error m...
Casual Listener
826 Views
3 replies
0 likes
Hi there, I subscribed to Spotify premium for a month (although i think i am being charged twice). Nevertheless, while I was on premium - I downloaded a lot of songs, so I can play it offline. Now that I switched back to spotify basic account, all my...
Hi there, I subscribed to Spotify premium for a month (although i think i am being charged twice). Nevertheless, while I was on premium - I downloaded a lot of songs, so I can pl...
172 Views
0 replies
0 likes
How can you see when your student discount expires?
How can you see when your student discount expires?
Spotify Star
206 Views
1 replies
0 likes
I saw that my friend had a 7 day premium and she told me to get spotify and try it out. How do I get that trial, nothing is popping up.
I saw that my friend had a 7 day premium and she told me to get spotify and try it out. How do I get that trial, nothing is popping up.
Community Legend
5318 Views
3 replies
0 likes
Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, como le hago o donde entro para ver lo que puse?
Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, co...
Roadie
215 Views
1 replies
0 likes
Guys, I want to subscribe for the premium spotify, but it's asking me to put a credit card number, and I want to use a Reedem card as my official payment method because I don't have a credit/debit card. How can I do this? Ps. I'm a student and want t...
Guys, I want to subscribe for the premium spotify, but it's asking me to put a credit card number, and I want to use a Reedem card as my official payment method because I don't have a credit/debit ca...
Spotify Star
541 Views
1 replies
0 likes
Hi there, I'm a spark customer an wish to cancel credit card payments and swap to the free premium that comes with my cell phone plan. How do I do this?
Hi there, I'm a spark customer an wish to cancel credit card payments and swap to the free premium that comes with my cell phone plan. How do I do this?
Spotify Star
305 Views
1 replies
0 likes
I am currently a premium member on my mobile phone. Considering to purchase a car geared with Spotify, I am curious about whether I would need to pay any additional fee for using Spotify service directly with the built-in-car system (somehow a friend...
I am currently a premium member on my mobile phone. Considering to purchase a car geared with Spotify, I am curious about whether I would need to pay any additional fee for using Spotify service...
Community Legend
315 Views
1 replies
0 likes
Being charged to my debit card for a few months but don't have Spotify. How do I take my card number off? And get my money back?
Being charged to my debit card for a few months but don't have Spotify. How do I take my card number off? And get my money back?
Community Legend
528 Views
1 replies
0 likes
Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke
Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...
Roadie
425 Views
1 replies
0 likes
I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing. Thanks,
I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing...
Spotify Star
296 Views
3 replies
0 likes
