Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 84929 Views
- 50 replies
- 4 likes
- 84929 Views
- 50 replies
- 4 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 10511 Views
- 24 replies
- 2 likes
- 10511 Views
- 24 replies
- 2 likes
Solved!! De Premium a Plan Familiar
Hola, sí yo ya tenía cuenta premium y un miembro de mi familia me invitó a ser parte del plan familiar, ¿se cancela automáticamente mi pago del plan Premium? O ¿cómo lo cancelo?
- Hola, sí yo ya tenía cuenta premium y un miembro de mi familia me invitó a ser parte del plan familiar, ¿se cancela automáticamente mi pago del plan Premium? O ¿cómo lo cancelo?
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- Community Legend
- 838 Views
- 3 replies
- 0 likes
- 838 Views
- 3 replies
- 0 likes
Spotify Premium Payment Failure: Update your payment details today
Hi, I received an email advising that my payment failed and I needed to update my card details. There is money in my account and hasn't been attempted to be taken.I've also received one today saying my subscription will be cancelled if I don't update...
- Hi, I received an email advising that my payment failed and I needed to update my card details. There is money in my account and hasn't been attempted to be taken. I've also received one to...
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- Casual Listener
- 4222 Views
- 2 replies
- 0 likes
- 4222 Views
- 2 replies
- 0 likes
Solved!! Premium for Family and Contact Us
Can I please flame here to say how pathetic Spotify is, especially when trying to contact Spotify over an issue concerning Family Premium service. The issue I have is that I have a Premiums Family account. When I try to sign up my family, Spotify ins...
- Can I please flame here to say how pathetic Spotify is, especially when trying to contact Spotify over an issue concerning Family Premium service. The issue I have is that I have a Premiums ...
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- Community Legend
- 947 Views
- 14 replies
- 1 likes
- 947 Views
- 14 replies
- 1 likes
Trouble signing up for premium
I am trying to sign up for premium but am having some issues. I am entering all the information correct but when I hit continue, it tells me to enter the expiration date on my card. I have entered it in the correct format several times and I still ge...
- I am trying to sign up for premium but am having some issues. I am entering all the information correct but when I hit continue, it tells me to enter the expiration date on my card. I have entered it...
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- Community Legend
- 278 Views
- 3 replies
- 0 likes
- 278 Views
- 3 replies
- 0 likes
End of premium
Hi, I bought 3 months/0,99€ offer that ends yesterday. I cancelled my subcription today. Are they going to charge me the 10€ of now premium?
- Hi, I bought 3 months/0,99€ offer that ends yesterday. I cancelled my subcription today. Are they going to charge me the 10€ of now premium?
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- Community Legend
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Cancelled 3 months ago and still getting charged
I came to China on January of 2017,therefore I wanted to Cancel my subscription. I did cancel it, and now that I've noticed that my bank is about to charge one more month of spotify. I came to the official site and realized that they charged me the 3...
- I came to China on January of 2017,therefore I wanted to Cancel my subscription. I did cancel it, and now that I've noticed that my bank is about to charge one more month of spotify. I came to the of...
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- Community Legend
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Won't except expiration month when updating billing info
When I try to update my billing information it keep on kicking back with " enter expiration month" in a red box, I have entered all the formats I could think of, tried 2 different cards, manually entered info and scanned info....what's the problem?.....
- When I try to update my billing information it keep on kicking back with " enter expiration month" in a red box, I have entered all the formats I could think of, tried 2 different cards, manual...
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- Community Legend
- 223 Views
- 3 replies
- 0 likes
- 223 Views
- 3 replies
- 0 likes
Unwanted subscription because of two accounts (email vs facebook) which in the end use the same ema
I have two accounts on spotify because the firt time I was using my desktop and I registered using my email address. However, after downloading it on my phone, I then use the facebook login feature which create a second account. Because of that, I re...
- I have two accounts on spotify because the firt time I was using my desktop and I registered using my email address. However, after downloading it on my phone, I then use the facebook login feature w...
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Premium problem
I got charge for premium but now it's saying I don't have it.
- I got charge for premium but now it's saying I don't have it.
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- Regular
- 452 Views
- 11 replies
- 0 likes
- 452 Views
- 11 replies
- 0 likes
Charged for 2 subscriptions and WHY DO YOU NOT HAVE A CONTACT PHONE NUMBER?????!!!!!
I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!! POOR BUSINESS PRACTICE!! You will be losing all my business, if you don't rectify this situation. Not even sure by posting thi...
- I am being charged on 2 different credit cards and having a heck of a time trying to find a contact phone number for you!!! POOR BUSINESS PRACTICE!! You will be losing all my business,...
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- Not applicable
- 219 Views
- 2 replies
- 1 likes
- 219 Views
- 2 replies
- 1 likes
Solved!! Free trial
I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?
- I want to cancel my free 30 day trial even though it hasnt finished but I don't know what to do. Help?
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- Community Legend
- 260 Views
- 1 replies
- 0 likes
- 260 Views
- 1 replies
- 0 likes
Paguei minha conta no boleto e minha conta premium ainda não foi ativa
Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse mês (domingo). Então como eu não queria ficar sem co...
- Boa tarde. Eu paguei o mês passado um mês de conta premium no Spotify, no dia seguinte de pagar recebi o e-mail de confirmação de pagamento e minha conta foi ativa. A conta ia durar ate dia 2 desse m...
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- Spotify Star
- 225 Views
- 1 replies
- 0 likes
- 225 Views
- 1 replies
- 0 likes
Premium for Family
Helloi have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but create new one with same email.(pic of that as attac...
- Hello i have my own acc through Facebook (with Premium), at home we decide to start using premium for family, after my dad invite me to premium for family it doesnt change subscription on my acc but...
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- Community Legend
- 267 Views
- 3 replies
- 0 likes
- 267 Views
- 3 replies
- 0 likes
Want to get rid of free trial
Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks
- Hey, I accidentally clicked on 7 day free trail and after my 7 days are up I will be charged from then onwards. How do I cancel my free trail. Many thanks
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
7 Day Free Trial on phone that had Spotify previously
I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??
- I have bought a used phone from my brother, that has had and used the premium, I created an account and want to try the free trial but the app does not allow me! What can I do ??
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- Community Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Premium for Family- Who can share
Hi, My partenr and i both live at the same adress but are not 'family members' can we upgrade our accounts to one spotify premium for family account as we live at the same adress. i looked into it on Spotify help and some bits looked like we could an...
- Hi, My partenr and i both live at the same adress but are not 'family members' can we upgrade our accounts to one spotify premium for family account as we live at the same adress. ...
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- Community Legend
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Not able to change credit card
Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday.Can someone help me to solve these please.
- Hi, my account dosent let me to change the credit card because it says is not premium, but still got charge yesterday. Can someone help me to solve these please.
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- Casual Listener
- 202 Views
- 2 replies
- 0 likes
- 202 Views
- 2 replies
- 0 likes
Solved!! charged three times - have premium for two of us, need to cancel my son's acct and add to ours
Hello,We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9.99 charge we are also being billed $11.99 in error-no...
- Hello, We have a premium account which my husband and i are on and would now like to cancel my son's account and add him to our family plan. In addition to the $14.99 premium charge and my son's $9....
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- Community Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
End of free trial
Hi,I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, I may as well use it for the month.Thanks,Joe
- Hi, I think my free trial ended yesterday and it now says I'm a premium member. I haven't been charged yet and would like to cancel it. If I cancel now will I still be charged in the future? If so, ...
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- Casual Listener
- 232 Views
- 3 replies
- 0 likes
- 232 Views
- 3 replies
- 0 likes
Spotify doesn't play offline playlist
I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've been playing my songs in online mode without knowi...
- I have Spotify premium and downloaded my playlist to play offline. I always go to offline mode after downloading all the songs I need. Recently, Spotify went online without my knowledge/consent/ I've...
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- 138 Views
- 0 replies
- 0 likes
- 138 Views
- 0 replies
- 0 likes