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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 9990 Views
  • 23 replies
  • 2 likes
  • 9990 Views
  • 23 replies
  • 2 likes

Tendré mi mes gratuito de premium?

Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta esdonde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?

  • Casual Listener
  • Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta es donde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
  • jluisexpress301
  • Casual Listener
  • 1987 Views
  • 6 replies
  • 0 likes
  • 1987 Views
  • 6 replies
  • 0 likes

Re: Payment Problem

I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be force to take further actions legal and comment my comp...

  • Newbie
  • ...orce to take further actions legal and comment my complaints publicly.
  • KatesHere
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 632 Views
  • 1 replies
  • 0 likes

Free Trial Not Working

Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...

  • Newbie
  • Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
  • KatesHere
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...

  • Newbie
  • The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
  • KatesHere
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Rien sur mon compte

J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?

  • Newbie
  • J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
  • KatesHere
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Double Charges

I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month.Thank you

  • Newbie
  • I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month. Thank you
  • Jacob
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ HELP ! ] switching from hong kong to italy

hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...

  • Newbie
  • hi im massimo from italy   just subscribed in with my Hong Kong paypal account   after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
  • Julian
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from Premium for Family to normal Premium

Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....

  • Newbie
  • Hi,   How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
  • Julian
  • Moderator
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pago

Aceptan tarjeta de débito para el plan familiar

  • Casual Listener
  • Aceptan tarjeta de débito para el plan familiar
  • Julian
  • Moderator
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Can't cancel

I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...

  • Newbie
  • I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
  • Jacob
  • Community Legend
  • 285 Views
  • 2 replies
  • 1 likes
  • 285 Views
  • 2 replies
  • 1 likes

Premium

I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in on to my account and it's saying it's free but I'm ...

  • Newbie
  • I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in ...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Wrong Charge

I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my card statement shows a Spotify Student Premium charg...

  • Newbie
  • I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my c...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

I've cancelled Premium, but you are still charging me

Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment

  • Newbie
  • Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment
  • Jacob
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Charged on my card, but nothing in my account!

I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on! I did everything in the FAQ, log out / in, reset password, etc... Really frustrating that they don't have a client customer ser...

  • Casual Listener
  • I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on!   I did everything in the FAQ, log out / in, reset password...
  • Jacob
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Solved!! Paid for a year

I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this,I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so who would pay all up front, with no saving.Chees in adv...

  • Newbie
  • I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this, I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so wh...
  • Jacob
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Charged 99,- DKK but I have no Premium account (Spotify P01F72CB47)

Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?

  • Casual Listener
  • Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?
  • Jacob
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Is listening and using Spotify at work considered personal or commercial use?

Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spotify.Some example, suppose I'm working from home, ca...

  • Newbie
  • Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spot...
  • Jacob
  • Community Legend
  • 6491 Views
  • 1 replies
  • 0 likes
  • 6491 Views
  • 1 replies
  • 0 likes

Student Discount

I am a student and used $1 preminum service for the last 3 months now I have charged $9.99 so how do I merge my account to student and get the remaining amount as refund is it possible pleae help me out Thankyou

  • Newbie
  •  I am a student and used $1 preminum service for the last 3 months now I have charged $9.99  so how do I merge my account to student and get the remaining amount as refund is it possible pl...
  • Jacob
  • Community Legend
  • 788 Views
  • 1 replies
  • 0 likes
  • 788 Views
  • 1 replies
  • 0 likes