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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19650 Views
  • 27 replies
  • 4 likes
  • 19650 Views
  • 27 replies
  • 4 likes

Superuser Contribution Unable to change country when updating payment info

Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing changes. Likewise if I try to modify the country directly...

  • Newbie
  • Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing change...
  • MonicaM_Bogota
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...

  • Casual Listener
  • Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo n...
  • MonicaM_Bogota
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! premium family

when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??

  • Newbie
  • when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??
  • gemstormer
  • Music Fan
  • 628 Views
  • 10 replies
  • 0 likes
  • 628 Views
  • 10 replies
  • 0 likes

Superuser Contribution MALOS COBROS

Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me aparecen los 3 cobros. No tengo idea de como comunic...

  • Newbie
  • Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me a...
  • MonicaM_Bogota
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

I paid double!

Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one spotify. I have the student offer, so I only have ...

  • Newbie
  • Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one...
  • Jacob
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Problem to change payment method

Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a pre-paid card to renew the subscription with no suc...

  • Newbie
  • Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a ...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Can't invite

I've had Spotify family for the last month. But when the new month started, 2 of my members were just randomly kicked off and now my invite links do not work to get them back in. There's no way the address would have changed since they were already o...

  • Newbie
  • I've had Spotify family for the last month. But when the new month started, 2 of my members were just randomly kicked off and now my invite links do not work to get them back in. There's no way the a...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Headspace on Family Subscription

I'm about to upgrade from my own premium account to the £14.99 family account. Does this include Headspace? If not can I add it on somehow?Thanks

  • Newbie
  • I'm about to upgrade from my own premium account to the £14.99 family account.  Does this include Headspace?  If not can I add it on somehow? Thanks
  • 491 Views
  • 0 replies
  • 5 likes
  • 491 Views
  • 0 replies
  • 5 likes

Why can I only pay the student discount premium option with creditcard?

I was very excited to see there was a student discount for Spotify! They did it, they persuade me in paying for a premium service. Full confidence I clicked through all the buttons to get to the first purchase panel, to find out that the only paying ...

  • Newbie
  • I was very excited to see there was a student discount for Spotify! They did it, they persuade me in paying for a premium service. Full confidence I clicked through all the buttons to get to the...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Payment issue

I've cancelled my account and I'm hoping not to be charged for this month, I need the money for other thing so no critique of the service whatsoever because it is amazingly lets be honest. Hoping to get my money back as soon as please

  • Newbie
  • I've cancelled my account and I'm hoping not to be charged for this month, I need the money for other thing so no critique of the service whatsoever because it is amazingly lets be honest. Hoping to ...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Problema para realizar pago

Tengo problemas para realizar el pago desde hace una semana.Intenté con 3 tarjetas diferentes con fondos suficientes y con ninguna he podido realizar mi pago.

  • Newbie
  • Tengo problemas para realizar el pago desde hace una semana.Intenté con 3 tarjetas diferentes con fondos suficientes y con ninguna he podido realizar mi pago. 
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Spotify Family Subscription- Holiday travels with NEW iPHONE

Hi guys, I am in Europe traveling for 2 weeks, and lost my phone. I am getting a new phone shipped overnight from USA. I have spotify premium right now, and my family back in USA using it. My question is, when I receive my new phone from USA, and log...

  • Newbie
  • Hi guys,   I am in Europe traveling for 2 weeks, and lost my phone. I am getting a new phone shipped overnight from USA.   I have spotify premium right now, and my family back in USA us...
  • Tom
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I went from two accounts to a Family Plan by canceling mine and going to my wife's account. Everything seemed fine but I was charged for mine again this month. Why am I charged again for mine when she is listed as the main 'head of household'?

  • Newbie
  • I went from two accounts to a Family Plan by canceling mine and going to my wife's account. Everything seemed fine but I was charged for mine again this month. Why am I charged again for mine when sh...
  • Tom
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Spotify Premium as a Student but paid 10€ for 2 month

Dear Spotify-Community.I am using spotify student premium now for more than one year. I was always paying the 4,99€ but suddenly charged 9,99€ in March and April. For may I will have to pay 4,99€ again. Maybe some Error occured due to a missing stude...

  • Newbie
  • Dear Spotify-Community. I am using spotify student premium now for more than one year. I was always paying the 4,99€ but suddenly charged 9,99€ in March and April. For may I will have to pay 4,99€...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Switch from general Premium to Family

I'm using the Premium Version of Spotify. Now, my mum has installed the Spotify Family for us. Do I have to cancel my own Subscription or does it stop automatically because of the consolidation of the accounts?

  • Newbie
  • I'm using the Premium Version of Spotify. Now, my mum has installed the Spotify Family for us. Do I have to cancel my own Subscription or does it stop automatically because of the consolidation of th...
  • gemstormer
  • Music Fan
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Gift Card payment for Family subscription

Dear Mr or Mrs SpotifyI originally found your service expensive when you add the monthly payments for a period of one year for one person but when I saw the family premium offer I decided to go for it. I really enjoy listening advertisement free and ...

  • Music Fan
  • Dear Mr or Mrs Spotify I originally found your service expensive when you add the monthly payments for a period of one year for one person but when I saw the family premium offer I decided to go for...
  • blackspark00
  • Music Fan
  • 2779 Views
  • 4 replies
  • 4 likes
  • Family Plan
    Gift Card
  • 2779 Views
  • 4 replies
  • 4 likes

Solved!! Premium for Students

Hi everyone!I sent on Wednesday the request to have Premium as a student, but I still didn't get anything by email.How much do I have to wait?Ps: sorry for my english

  • Regular
  • Hi everyone! I sent on Wednesday the request to have Premium as a student, but I still didn't get anything by email. How much do I have to wait? Ps: sorry for my english 💙
  • strikelash
  • Regular
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Ik heb mijn proef abonnement afgesloten

Hallo, ik heb een proef abonnement genomen op spotify en er staat dat dat proef abonnement loopt tot 14-5-17 en het is nu 2 mei en er is al 10 euro afgeschreven

  • Casual Listener
  • Hallo, ik heb een proef abonnement genomen op spotify en er staat dat dat proef abonnement loopt tot 14-5-17 en het is nu 2 mei en er is al 10 euro afgeschreven
  • Hubo
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Suscripción Estudiante Cobro Doble

Al suscribirme como estudiante me ha cobrado el valor respectivo de $ 2.57 USD, Entiendo que lo haya hecho para que una vez que se me haya validado como estudiante tuviera el Premium, sucedió que me llegó el correo de confirmación esta mañana, y al d...

  • Regular
  • Al suscribirme como estudiante me ha cobrado el valor respectivo de $ 2.57 USD, Entiendo que lo haya hecho para que una vez que se me haya validado como estudiante tuviera el Premium, sucedió qu...
  • Moldhos
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes