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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14879 Views
  • 27 replies
  • 2 likes
  • 14879 Views
  • 27 replies
  • 2 likes

Why am I still on premium? I thought I cancelled 2 months ago

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...

  • Newbie
  • I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Need to get in contact with Spotify

My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything about it. Please, I really need to get it re-instat...

  • Newbie
  • My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything ...
  • justinewin_
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

PREMIUM EN DIFERENTES DISPOSITIVOS

Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en el iPhone y se eliminó toda la música descargada y al momento de ...

  • Newbie
  • Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi.    Cerre la aplicación en...
  • Bittencourt
  • Spotify Star
  • 2737 Views
  • 1 replies
  • 0 likes
  • 2737 Views
  • 1 replies
  • 0 likes

New Spotify AB

After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...

  • Visitor
  • After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...
  • MattSuda
  • Spotify Star
  • 23511 Views
  • 1 replies
  • 1 likes
  • 23511 Views
  • 1 replies
  • 1 likes

I have been charged twice today april 23.

I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid

  • Newbie
  • I got a message I had to update my card, and when I did that  I saw that I had been charged twice for this month. When will I get the money back? Ingrid
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Changing from premium to student discount

Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.

  • Newbie
  • Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
  • Bittencourt
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Payment Failed

Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...

  • Casual Listener
  • Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day).    I've tried: - Credit cards from all four major issuers - Diff...
  • EthanS1
  • Community Legend
  • 4972 Views
  • 5 replies
  • 1 likes
  • 4972 Views
  • 5 replies
  • 1 likes

Paid the subscription in wrong amount

I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...

  • Newbie
  • I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
  • EthanS1
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Going round in circles trying to upgrde to premium

I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...

  • Visitor
  • I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
  • EthanS1
  • Community Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

I can't add someone to my family plan

Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help

  • Newbie
  • Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
  • EthanS1
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

charged premium student but still not in premium

i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...

  • Newbie
  • i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
  • Robert_W
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Premium payment

Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.

  • Newbie
  • Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
  • Robert_W
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Can't activate my Premium subscription

Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...

  • Newbie
  • Hello everyone.   In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
  • Maxim
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Solved!! Family premium

I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...

  • Newbie
  • I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! I can't pay for make Premium

Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?

  • Regular
  • Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...
  • Tom
  • Community Legend
  • 544 Views
  • 7 replies
  • 0 likes
  • 544 Views
  • 7 replies
  • 0 likes

Trying to Go Premium

Hi I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.Any ideas about why ...

  • Visitor
  • Hi 🙂 I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then ...
  • Tom
  • Community Legend
  • 891 Views
  • 22 replies
  • 0 likes
  • 891 Views
  • 22 replies
  • 0 likes

My premium account was upgraded to family premium, why?

I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?

  • Casual Listener
  • I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
  • Shadow9XCav
  • Casual Listener
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

Account hacked and upgraded to family

I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I was charged.I have received no help from Spotify i...

  • Regular
  • I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Abbonamento sospeso

Salve,Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon fine dicendo che l abbonamento sarebbe scaduto il 10...

  • Regular
  • Salve, Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon...
  • MattSuda
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Student Discount Payment

How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't usually have their own credit card. How could this ...

  • Newbie
  • How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't ...
  • MattSuda
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • discount
    easy
    Payment
    Student
  • 407 Views
  • 1 replies
  • 0 likes