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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19703 Views
  • 27 replies
  • 4 likes
  • 19703 Views
  • 27 replies
  • 4 likes

Changing subscription from premium to student

I applied for student discount in april and got a verification for it as an e-mail, however it has not changed from the full-price premium subscription to student discount for may, it seems. I am aware that since I changed the subscription in april, ...

  • Newbie
  • I applied for student discount in april and got a verification for it as an e-mail, however it has not changed from the full-price premium subscription to student discount for may, it seems. I am awa...
  • MattSuda
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Prenium to free help

My account switched to free when i had a 2 years subscription that expire december 30,2017 contact FIDO and they comfirmed it but spotify now say that i'm no longer a prenium user

  • Newbie
  • My account switched to free when i had a 2 years subscription that expire december 30,2017 contact FIDO and they comfirmed it but spotify now say that i'm no longer a prenium user
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Cancel refund

I just cancelled my premium and asked for refund just now. But I wanna resume it back and cancel the refund now. How?

  • Newbie
  • I just cancelled my premium and asked for refund just now. But I wanna resume it back and cancel the refund now. How?
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Errors getting premium

Everytime I click on the Go Premium icon I'm redirected to a page that says 404 and heartbreaks. I want to renew my premium. Please help me.

  • Newbie
  • Everytime I click on the Go Premium icon I'm redirected to a page that says 404 and heartbreaks. I want to renew my premium. Please help me.
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Spotify steal my money!

I'm shocked... ı want to premium account, student one, and I fill the form and send them, they take my money and not promote my account as premium, I WANT MY MONEY BACK!!

  • Newbie
  • I'm shocked... ı want to premium account, student one, and I fill the form and send them, they take my money and not promote my account as premium, I WANT MY MONEY BACK!!
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Subscription

I ended my Premium account service for a few reasons. I was still charged the full $10 after I have ended my subscription and would really appreciate the refund.

  • Visitor
  • I ended my Premium account service for a few reasons. I was still charged the full $10 after I have ended my subscription and would really appreciate the refund.
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Pagamento de conta premium sem acesso a conta premium

Usei a conta premium grátis por 1 mês. Após esse período de experiência o valor de 16,90 já começou a ser descontado do meu cartao de credito. Porém eu perdi o meu acesso a conta premium. O valor continua sendo descontado e quando entro no spotify el...

  • Newbie
  • Usei a conta premium grátis por 1 mês. Após esse período de experiência o valor de 16,90 já começou a ser descontado do meu cartao de credito. Porém eu perdi o meu acesso a conta premium. O valor con...
  • MattSuda
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Will my Student Spotify Subscription Negate my Premium Subscription?

I am currently a Spotify Premium member. If I signed up for the Student Spotify Discount, do I need to cancel my Premium Membership? The sign up steps for the student discount didn't seem to hint to that. I'm just hoping I don't get double charge for...

  • Newbie
  • I am currently a Spotify Premium member. If I signed up for the Student Spotify Discount, do I need to cancel my Premium Membership? The sign up steps for the student discount didn't seem to hint to ...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Student

I am currently a senior in high school, but have placed my deposit for the University I will attend in the fall. Does this mean I am eligible for premium with the student discount, or do I have to wait until I am currently attending the University to...

  • Newbie
  • I am currently a senior in high school, but have placed my deposit for the University I will attend in the fall. Does this mean I am eligible for premium with the student discount, or do I have to wa...
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Subscription problems

I'm trying to get premium again for my account and its not working. Everytime I try to get it, it says we couldn't find your page or something like that. I have tried logging out of my account and logging back in and it still doesn't work.

  • Newbie
  • I'm trying to get premium again for my account and its not working. Everytime I try to get it, it says we couldn't find your page or something like that. I have tried logging out of my account and lo...
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Switching to a Family Account

My husband and I have seperate premium accounts, but I'd like to switch to a premium family account and add my work place. Will our playlists stay in our profiles or will we have to remake them all?

  • Newbie
  • My husband and I have seperate premium accounts, but I'd like to switch to a premium family account and add my work place. Will our playlists stay in our profiles or will we have to remake them all?&...
  • MattSuda
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify premium card

Just bought this Spotify 3 months premium card really don't have the money at the moment, to buy with regular card so i had a friend reccomend me going to best buy, and purchasing a 3 month premium card so i did! now i can't get it to activate, i cal...

  • Newbie
  • Just bought this Spotify 3 months premium card really don't have the money at the moment, to buy with regular card so i had a friend reccomend me going to best buy, and purchasing a 3 month premium c...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Spotify premium has charged me 4x for one month

When I was setting up premium for student, it asked me for my card details charged me 2x and I didn't get premium then I submitted my student verification details for assessment through sheerid, then 3 days later I got verified as a student and it ch...

  • Newbie
  • When I was setting up premium for student, it asked me for my card details charged me 2x and I didn't get premium then I submitted my student verification details for assessment through sheerid, then...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Problem with premium

I can't upgrade to premium it say error 404

  • Newbie
  • I can't upgrade to premium it say error 404
  • MattSuda
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

My Visa is charged DKK 99 per month.

The only reference is "Spotify P023638063". We have checked all devices in the Family and only found one Free subscription with no payments for user "jlhgerard@gmail.com". We want to cancel this subscription/payment but need help to do so.

  • Newbie
  • The only reference is "Spotify P023638063". We have checked all devices in the Family and only found one Free subscription with no payments for user "jlhgerard@gmail.com".   We want to cancel ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I've paid the money but I'm still not premium

I've paid the money like every month but it's been 4-5 days and I'm still not a premium user what should i do ( sorry for bad eng )

  • Casual Listener
  • I've paid the money like every month but it's been 4-5 days and I'm still not a premium user what should i do ( sorry for bad eng )
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Got charged 4 times

I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error

  • Casual Listener
  • I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error
  • MattSuda
  • Spotify Star
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Receipts

Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of them to me? Thanks

  • Casual Listener
  • Hi,   I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of th...
  • MattSuda
  • Spotify Star
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

Para çekileli 4-5 gün oldu ama hala premium değilim

Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?

  • Casual Listener
  • Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes