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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193913 Views

123 replies

12 likes

  • 193913 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22089 Views

28 replies

4 likes

  • 22089 Views
  • 28 replies
  • 4 likes

Problem with premium

I can't upgrade to premium it say error 404

Newbie

I can't upgrade to premium it say error 404

MattSuda

Spotify Star

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

My Visa is charged DKK 99 per month.

The only reference is "Spotify P023638063". We have checked all devices in the Family and only found one Free subscription with no payments for user "jlhgerard@gmail.com". We want to cancel this subscription/payment but need help to do so.

Newbie

The only reference is "Spotify P023638063". We have checked all devices in the Family and only found one Free subscription with no payments for user "jlhgerard@gmail.com".   We want to cancel ...

MattSuda

Spotify Star

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

I've paid the money but I'm still not premium

I've paid the money like every month but it's been 4-5 days and I'm still not a premium user what should i do ( sorry for bad eng )

Casual Listener

I've paid the money like every month but it's been 4-5 days and I'm still not a premium user what should i do ( sorry for bad eng )

MattSuda

Spotify Star

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Got charged 4 times

I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error

Casual Listener

I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error

MattSuda

Spotify Star

221 Views

3 replies

0 likes

  • 221 Views
  • 3 replies
  • 0 likes

Receipts

Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of them to me? Thanks

Casual Listener

Hi,   I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of th...

MattSuda

Spotify Star

371 Views

3 replies

0 likes

  • 371 Views
  • 3 replies
  • 0 likes

Para çekileli 4-5 gün oldu ama hala premium değilim

Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?

Casual Listener

Spotify için mobil ödüyorum her ay olduğu gibi 27 sinde 13 lira çekildi ama hala premium değilim ne yapacağım ?

126 Views

0 replies

0 likes

  • 126 Views
  • 0 replies
  • 0 likes

Cancele mi suscripción premium desde el 5 de diciembre de 2016. Me siguen cobrando.

Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer para que me devuelvan mi dinero?

Newbie

Cancelé mi suscripción premium desde el 5 de diciembre de 2016. Me uní a un plan familiar que paga mi esposo. Sin embargo me han seguido cobrando la suscripción personal en mi tarjeta. Qué debo hacer...

116 Views

0 replies

0 likes

  • 116 Views
  • 0 replies
  • 0 likes

Solved!! Cobrança indevida

Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e que seria cobrado apenas R$8,50 agora. Mas, acabei de...

Casual Listener

Hoje mudei minha conta premium para a universitária. Na primeira tentativa, deu erro por causa do login para comprovar que sou estudante, e então na segunda tentativa consegui migrar minha conta e qu...

annann12345

Casual Listener

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes

Solved!! Issue with account

We have a family plan with 3 of us using it. My issue is when I went to log in this morning, the first time it had none of my playlist or anything and had me as a free account. I logged out and back in six times on both my mobile app and my desktop a...

Visitor

We have a family plan with 3 of us using it.  My issue is when I went to log in this morning, the first time it had none of my playlist or anything and had me as a free account.  I logged o...

user-removed

Not applicable

288 Views

2 replies

0 likes

  • 288 Views
  • 2 replies
  • 0 likes

Connect Spotify to Rogers account

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the premium it asked me to put in a credit card. But I...

Casual Listener

With my shared plan with Rogers I'm supposed to have Premium Spotify for free for 2 years. I am having a hard time getting the premium hooked up right now it says free. Everytime I try to hook up the...

crxunch

Newbie

7280 Views

24 replies

9 likes

Premium
  • 7280 Views
  • 24 replies
  • 9 likes

Help

Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscription with Spotify why is this happening?

Newbie

Can someone tell me why I get a message pop up when trying to download saying..... want to play offline? Play tunes everywhere with premium, try it for 30 days for free. I have a 12 month free subscr...

itu_

Community Legend

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Como desvincular una cuenta Premiun de mi tarjeta(La cuenta no es mia, la tarjeta si)

Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito para que este tuviese su cuenta premiun, el problema esque le e dicho que desvincule mi tarjeta para que no me sigan cobra...

Newbie

Hola amigos, tengo un problema y es que hace unos meses le hice el favor a un amigo pagando su cuenta desde mi tarjeta e debito  para que este tuviese su cuenta premiun, el problema esque le e d...

itu_

Community Legend

1107 Views

1 replies

0 likes

  • 1107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Quiero hacer de mi Spotify premiun pero cuando le doy la opción cambiar a preminun me lanza un mensaje que revise mi configuración o intente más tarde y lo he intentado conectada a datos móviles y a diferentes redes Wi-Fi y sigue apareciendo el msj

Newbie

Quiero hacer de mi Spotify premiun pero cuando le doy la opción cambiar a preminun me lanza un mensaje que revise mi configuración o intente más tarde y lo he intentado conectada a datos móviles y a ...

MonicaM_Bogota

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dos meses gratis premium y suscripcion familiar

Ingrese mi tarjeta de credito para disfrutar de dos meses gratis y despues seguir pagando mi cuenta premium. Pero 1 mes despues añadi mi cuenta a una cuenta familiar.Me seguiran cobrando mi cuenta premium o como puedo cancelar el cobro de mi tarjeta....

Newbie

Ingrese mi tarjeta de credito para disfrutar de dos meses gratis y despues seguir pagando mi cuenta premium. Pero 1 mes despues añadi mi cuenta a una cuenta familiar. Me seguiran cobrando mi cuent...

MonicaM_Bogota

Roadie

862 Views

1 replies

0 likes

  • 862 Views
  • 1 replies
  • 0 likes

Family Plan and College

Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and two sons to be able to use the account, but it says w...

Newbie

Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and tw...

BAMAFANINKY

Newbie

735 Views

2 replies

0 likes

  • 735 Views
  • 2 replies
  • 0 likes

WON'T LET ME UPGRADETO PREMIUM

so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.

Casual Listener

so I've been trying to update to premium and I'm paying through paypal, but after I comfirm my paypal it redirects me back to the same page.

feelikeastrangr

Community Legend

226 Views

3 replies

0 likes

  • 226 Views
  • 3 replies
  • 0 likes

Can't cancel UNKNOWN prescriptions

Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he has tried to fix the sitation and just CANCEL both ac...

Newbie

Hi all. Okay, so here's the trouble; My spouse isn't quite tech-savvy, and about three months ago, we realized that BOTH his credit card, AND bank account are being charged by Spotify. Any time he ha...

laurenluvsmusic

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Premium Account

I just started Spotify two months ago but had to change phones. Verizon reinstalled Spotiy on my new Android. Even though my login is the same I cannot access my premium account. I have tried changing my password with no success. I am very frustrated...

Newbie

I just started Spotify two months ago but had to change phones.  Verizon reinstalled Spotiy on my new Android.  Even though my login is the same I cannot access my premium account.  I ...

laurenluvsmusic

Roadie

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes