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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128898 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57297 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232479 Views
144 replies
13 likes
Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...
Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...
Casual Listener
214 Views
1 replies
0 likes
Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
Community Legend
233 Views
1 replies
0 likes
I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
Roadie
564 Views
1 replies
0 likes
Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
271 Views
0 replies
0 likes
I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler
I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
Spotify Star
287 Views
1 replies
0 likes
I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activate them?
I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activ...
Roadie
399 Views
1 replies
0 likes
I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?
I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
Moderator
1143 Views
3 replies
0 likes
Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of them to me? Thanks
Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of th...
Spotify Star
431 Views
3 replies
0 likes
I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
Spotify Star
197 Views
1 replies
0 likes
Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
Community Legend
1584 Views
1 replies
0 likes
Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...
Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days a...
Roadie
241 Views
1 replies
0 likes
i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
Community Legend
424 Views
4 replies
0 likes
I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is until May 1 a 30 day trial??!
I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is un...
Community Legend
226 Views
1 replies
0 likes
Hi,I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from regular premium to premium with student discount and I was a...
Hi, I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from re...
Spotify Star
260 Views
1 replies
0 likes
Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and two sons to be able to use the account, but it says w...
Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and tw...
Newbie
792 Views
2 replies
0 likes
Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado.já fui cobrado, porém sem liberação de recursos.Já tentei deslogar e relogar, não deu jeito!
Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado. já fui cobrado, porém sem liberação de recursos.Já tentei deslog...
Spotify Star
473 Views
1 replies
0 likes
Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invitation; will the system recoginze automatically tha...
Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invi...
Community Legend
298 Views
1 replies
0 likes
Eu estou fazendo todo o procedimento para incluir os meus familiares a minha conta, porém diz que não tem como confirmar se realmente a pessoa mora comigo! Alguém poderia me ajudar?
Eu estou fazendo todo o procedimento para incluir os meus familiares a minha conta, porém diz que não tem como confirmar se realmente a pessoa mora comigo! Alguém poderia me ajudar?
Newbie
362 Views
3 replies
0 likes
Hi - I got new Andoid phone and always have Spotify premium. Now I only have regular spotily and am getting charged for Premium. Does anyone know how to fix this?
Hi - I got new Andoid phone and always have Spotify premium. Now I only have regular spotily and am getting charged for Premium. Does anyone know how to fix this?
Spotify Star
357 Views
2 replies
0 likes
Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?
Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?
Spotify Star
238 Views
1 replies
0 likes
