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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11201 Views
  • 24 replies
  • 2 likes
  • 11201 Views
  • 24 replies
  • 2 likes

Solved!! Getting charged twice in two different days

Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help

  • Newbie
  • Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help
  • Jacob
  • Community Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • Abdimohamed641@yahoo.com
  • 812 Views
  • 1 replies
  • 0 likes

Family

Hello, Why are my family members being removed from my family account if address is the same? I've tried to confirm my account address but it only shows the Zip code, not full address.

  • Casual Listener
  • Hello,   Why are my family members being removed from my family account if address is the same?   I've tried to confirm my account address but it only shows the Zip code, not full addre...
  • fallengod-84
  • Casual Listener
  • 628 Views
  • 2 replies
  • 0 likes
  • 628 Views
  • 2 replies
  • 0 likes

Rechnung/Bill

Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria.Thank you!Leticia De Faria

  • Newbie
  • Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria. Thank you! Leticia De Faria
  • Maxim
  • Spotify Star
  • 1228 Views
  • 1 replies
  • 0 likes
  • 1228 Views
  • 1 replies
  • 0 likes

Premium refund

I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymore.

  • Newbie
  • I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymo...
  • Maxim
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally bought premium

Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It's amazing how bad the security here is.Can I get my...

  • Casual Listener
  • Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It'...
  • ItsJamesJ
  • Community Legend
  • 2203 Views
  • 2 replies
  • 0 likes
  • 2203 Views
  • 2 replies
  • 0 likes

No access to old account at all, Still being charged for Premium.

So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i want now, after haveing a charge of 9.99 on my new ...

  • Newbie
  • So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i ...
  • Jacob
  • Community Legend
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Premium

I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. I don't know what to do.

  • Newbie
  • I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. ...
  • KatesHere
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • Premium doesn't work anymore
  • 671 Views
  • 1 replies
  • 0 likes

Spotify tuplamaksu

Hei!Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 17.04.2017. Miten saan ylimääräisen maksun palautettua...

  • Newbie
  • Hei! Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 1...
  • 680 Views
  • 0 replies
  • 0 likes
  • 680 Views
  • 0 replies
  • 0 likes

Solved!! www.spotify.com/us/redeem/prepaid/ not working

Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything. I have a gift card my premium subscription has expired and I would like to redeem..

  • Casual Listener
  • Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything.  I have a gift card my premium subscription has expired and I would like to redeem..
  • Tron1024
  • Casual Listener
  • 3175 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 3175 Views
  • 6 replies
  • 0 likes

Charged twice a week apart

My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.

  • Casual Listener
  • My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.
  • sharx95
  • Casual Listener
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Help with premium account

Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi and 4g but I couldn't do it.. Thanks!

  • Newbie
  • Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi an...
  • DaveDenomolos
  • Roadie
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

SMART SUB

HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV

  • Newbie
  • HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV
  • 541 Views
  • 0 replies
  • 0 likes
  • 541 Views
  • 0 replies
  • 0 likes

Solved!! Salir de una cuenta familiar

Que debo de hacer para salir de un paquete familiar que quedó inactivo

  • Newbie
  • Que debo de hacer para salir de un paquete familiar que quedó inactivo
  • arturosaurio
  • Casual Listener
  • 37854 Views
  • 1 replies
  • 1 likes
  • 37854 Views
  • 1 replies
  • 1 likes

Invoices

Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary

  • Newbie
  • Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else?   Thanks   M...
  • KatesHere
  • Community Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Hola ayuda porfa

Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...

  • Newbie
  • Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...
  • vaniar
  • Newbie
  • 1288 Views
  • 1 replies
  • 1 likes
  • 1288 Views
  • 1 replies
  • 1 likes

Spotify charged my card twice

Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.

  • Newbie
  • Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
  • Jacob
  • Community Legend
  • 1456 Views
  • 1 replies
  • 0 likes
  • 1456 Views
  • 1 replies
  • 0 likes

Solved!! Debt

A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...

  • Newbie
  • A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...
  • Jacob
  • Community Legend
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift subscription

I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-

  • Newbie
  • I am a Spotify subscriber and just received a 12 month gift which I have activated - how can I be sure to no longer be charged and take advantage of the gift until it expires? Thanks-
  • Julian
  • Moderator
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Hola Tengo Un Problema Con La Suscripcion

Hola mi problema es que compre el Pack De 60 Dias PremiumHazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y al momento de entrar ya no tenia mi suscripcion me p...

  • Casual Listener
  • Hola mi problema es que compre el Pack De 60 Dias Premium Hazta el dia de ayer no tuve ningun problema pero a eso de las 7 o 8 Am Horario Estado De Mexico se bloqueo mi cuenta y la active de nuevo y...
  • OficialGames28
  • Casual Listener
  • 1829 Views
  • 4 replies
  • 0 likes
  • 1829 Views
  • 4 replies
  • 0 likes