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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131066 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63664 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243943 Views
149 replies
13 likes
Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
Spotify Star
226 Views
1 replies
0 likes
Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...
Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...
Not applicable
545 Views
2 replies
0 likes
Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax bein...
Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premi...
Spotify Star
1627 Views
2 replies
0 likes
Hola, NECESITO AYUDA.invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal. luego, spotify le escribio que la empresa no pudo comprobar que vivimos bajo ...
Hola, NECESITO AYUDA. invite a mi mama que vive conmigo a ser parte del plan familiar que tengo y la primera vez que acepto la invitación, ella no escribio el codigo postal. luego, spo...
Newbie
423 Views
2 replies
0 likes
Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...
Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...
Casual Listener
217 Views
1 replies
0 likes
Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
Community Legend
246 Views
1 replies
0 likes
I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
Roadie
572 Views
1 replies
0 likes
Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
275 Views
0 replies
0 likes
I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler
I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
Spotify Star
292 Views
1 replies
0 likes
I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activate them?
I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activ...
Roadie
403 Views
1 replies
0 likes
I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?
I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
Moderator
1176 Views
3 replies
0 likes
Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of them to me? Thanks
Hi, I need all my receipts for 2016 for tax purposes but I can't see them all in the receipt section in my account overview, only some of them are visible. Can you please send all of th...
Spotify Star
445 Views
3 replies
0 likes
I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
Spotify Star
198 Views
1 replies
0 likes
Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
Community Legend
1608 Views
1 replies
0 likes
Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...
Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days a...
Roadie
252 Views
1 replies
0 likes
i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!
Community Legend
440 Views
4 replies
0 likes
I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is until May 1 a 30 day trial??!
I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is un...
Community Legend
229 Views
1 replies
0 likes
Hi,I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from regular premium to premium with student discount and I was a...
Hi, I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from re...
Spotify Star
269 Views
1 replies
0 likes
Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and two sons to be able to use the account, but it says w...
Hello, I have 2 sons that are at different area colleges and I am wondering if they are still eligible to be under a family plan if we chose to get one. I would like myself, my daughter, wife, and tw...
Newbie
810 Views
2 replies
0 likes
Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado.já fui cobrado, porém sem liberação de recursos.Já tentei deslogar e relogar, não deu jeito!
Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado. já fui cobrado, porém sem liberação de recursos.Já tentei deslog...
Spotify Star
476 Views
1 replies
0 likes
