Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129264 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58215 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233958 Views
144 replies
13 likes
estou com problemas para cadastrar minha familia no pacote premium family no que se diz respeito a colocar o endereco e nao sei por que mas o endereco esta dando como invalido e queria saber como e onde posso ver o mesmo obrigada
estou com problemas para cadastrar minha familia no pacote premium family no que se diz respeito a colocar o endereco e nao sei por que mas o endereco esta dando como invalido e queria saber como e o...
Moderator
149823 Views
34 replies
2 likes
Io ho come abbonamento tim young and music e dal primo di maggio ci offrono 2 giga al mese di Spotify premium e altre piattaforme. Vorrei sapere come si attiva l'account premium con l'abbonamento tim
Io ho come abbonamento tim young and music e dal primo di maggio ci offrono 2 giga al mese di Spotify premium e altre piattaforme. Vorrei sapere come si attiva l'account premium con l'abbonament...
Casual Listener
9586 Views
7 replies
3 likes
Getting charged for both Premium and Family plan.How do I get on Family plan and get reimbursed?
Getting charged for both Premium and Family plan. How do I get on Family plan and get reimbursed?
Casual Listener
270 Views
2 replies
0 likes
The bank card that is used to pay for my premium subscription is about to expire. I recently paid the fee using a redeem code. When the card has expired can I keep paying with codes? Do I have to have a bank card?
The bank card that is used to pay for my premium subscription is about to expire. I recently paid the fee using a redeem code. When the card has expired can I keep paying with codes? Do I have to hav...
Community Legend
231 Views
1 replies
0 likes
A month ago I asked for a student subscription and so far I have not gotten an answer.
A month ago I asked for a student subscription and so far I have not gotten an answer.
Spotify Star
365 Views
2 replies
0 likes
So instead of downloading a ton of songs individually or albums, I usually search a genre and download a large playlist with a mix of all the good songs...I do this so I can shuffle through everything and not have all the other stuff I don't like or ...
So instead of downloading a ton of songs individually or albums, I usually search a genre and download a large playlist with a mix of all the good songs...I do this so I can shuffle through everythin...
280 Views
0 replies
0 likes
I'm paying for premium but I had recently switched to a different iPhone as my phone is broke so why isn't all my songs on the new phone I have ? I don't want to be paying for songs that I don't have ?
I'm paying for premium but I had recently switched to a different iPhone as my phone is broke so why isn't all my songs on the new phone I have ? I don't want to be paying for songs that I don't have...
Community Legend
1021 Views
7 replies
0 likes
So I have switched to Apple Music but Spotify won't let me cancel my subscription... I go to the account drop down and all it says is that my subscription is premium but won't let me cancel it..this is really bothering me does anybody know how to uns...
So I have switched to Apple Music but Spotify won't let me cancel my subscription... I go to the account drop down and all it says is that my subscription is premium but won't let me cancel it..this ...
Community Legend
484 Views
1 replies
0 likes
I want to merge two existing subscriptions to a family plan. How do I set up?
I want to merge two existing subscriptions to a family plan. How do I set up?
Community Legend
251 Views
1 replies
0 likes
I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify
I activated my new share everything plan and it says I get 6 months free with my plan and it won't allow me to get the spotify
Community Legend
273 Views
1 replies
0 likes
Hello, this is the second message I send to you asking for help! I have always had a premium account and it always worked perfectly. However, this month the payment was done normally, but they are claiming that I did not make the payment and with tha...
Hello, this is the second message I send to you asking for help! I have always had a premium account and it always worked perfectly. However, this month the payment was done normally, but they are cl...
Community Legend
212 Views
1 replies
0 likes
I bought a bundle from Vodafone red. But after 3 months i changed my operator. Didn't happen 1 year yet. My account still Premium but when it lasts?
I bought a bundle from Vodafone red. But after 3 months i changed my operator. Didn't happen 1 year yet. My account still Premium but when it lasts?
Community Legend
519 Views
3 replies
0 likes
About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end date). Anyway, today I got a charge from spotify, and I know for sure tha...
About three weeks ago I used a virtual credit card in scribd to test their the trial plan, I decided to cancel 5 days after (btw it was several days before the trial period end da...
Newbie
12536 Views
7 replies
0 likes
Tentei fazer um upgrade para o Premium, mas não estava conseguindo finalizar e tive que repetir a operação quatro vezes.Ao conferir o cartão de crédito observei que há quatro cobranças do spotify e minha assinatura consta como free, ou seja, não sou ...
Tentei fazer um upgrade para o Premium, mas não estava conseguindo finalizar e tive que repetir a operação quatro vezes. Ao conferir o cartão de crédito observei que há quatro cobranças do spotify e...
Spotify Star
279 Views
1 replies
0 likes
Hey,Ich bin Mitglied in einem spotify familien Account. Ich möchte aber gerne selber einen eigenen Account haben, also.von family auf normal premium umstellen. Muss ich dafür meinen ganzen Account löschen? Oder gibt es einen anderen weg?:)Vielen dank...
Hey, Ich bin Mitglied in einem spotify familien Account. Ich möchte aber gerne selber einen eigenen Account haben, also.von family auf normal premium umstellen. Muss ich dafür meinen ganzen Account ...
Spotify Star
440 Views
2 replies
0 likes
Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel zu kommen. Zu meinem Erstaunen war das mit einem K...
Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel...
Newbie
478 Views
1 replies
0 likes
Olá gostaria de saber como faço para pagar o Spotify premiam com boleto bancário. Pois não tenho mais cartão de crédito.
Olá gostaria de saber como faço para pagar o Spotify premiam com boleto bancário. Pois não tenho mais cartão de crédito.
Spotify Star
1143 Views
3 replies
0 likes
I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it wouldn't let me access the app otherwise. I eventually ...
I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it woul...
Spotify Star
569 Views
1 replies
0 likes
Hi, I want to offer spotify to my friend. I wanted to know something.If I offer a gift card can she have before the free first month ? Raphael
Hi, I want to offer spotify to my friend. I wanted to know something. If I offer a gift card can she have before the free first month ? Raphael
Spotify Star
1129 Views
3 replies
0 likes
Hi, I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my premium account? Eventually how to cancel the draw from my bank?
Hi, I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my prem...
Spotify Star
355 Views
1 replies
0 likes
