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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12225 Views
  • 24 replies
  • 2 likes
  • 12225 Views
  • 24 replies
  • 2 likes

Superuser Contribution [ HELP ! ] switching from hong kong to italy

hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...

  • Newbie
  • hi im massimo from italy   just subscribed in with my Hong Kong paypal account   after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
  • Julian
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from Premium for Family to normal Premium

Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....

  • Newbie
  • Hi,   How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
  • Julian
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pago

Aceptan tarjeta de débito para el plan familiar

  • Casual Listener
  • Aceptan tarjeta de débito para el plan familiar
  • Julian
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Can't cancel

I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...

  • Newbie
  • I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
  • Jacob
  • Community Legend
  • 299 Views
  • 2 replies
  • 1 likes
  • 299 Views
  • 2 replies
  • 1 likes

Premium

I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in on to my account and it's saying it's free but I'm ...

  • Newbie
  • I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in ...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Wrong Charge

I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my card statement shows a Spotify Student Premium charg...

  • Newbie
  • I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my c...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I've cancelled Premium, but you are still charging me

Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment

  • Newbie
  • Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment
  • Jacob
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Charged on my card, but nothing in my account!

I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on! I did everything in the FAQ, log out / in, reset password, etc... Really frustrating that they don't have a client customer ser...

  • Casual Listener
  • I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on!   I did everything in the FAQ, log out / in, reset password...
  • Jacob
  • Community Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Solved!! Paid for a year

I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this,I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so who would pay all up front, with no saving.Chees in adv...

  • Newbie
  • I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this, I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so wh...
  • Jacob
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Charged 99,- DKK but I have no Premium account (Spotify P01F72CB47)

Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?

  • Casual Listener
  • Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?
  • Jacob
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Is listening and using Spotify at work considered personal or commercial use?

Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spotify.Some example, suppose I'm working from home, ca...

  • Newbie
  • Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spot...
  • Jacob
  • Community Legend
  • 6740 Views
  • 1 replies
  • 0 likes
  • 6740 Views
  • 1 replies
  • 0 likes

Student Discount

I am a student and used $1 preminum service for the last 3 months now I have charged $9.99 so how do I merge my account to student and get the remaining amount as refund is it possible pleae help me out Thankyou

  • Newbie
  •  I am a student and used $1 preminum service for the last 3 months now I have charged $9.99  so how do I merge my account to student and get the remaining amount as refund is it possible pl...
  • Jacob
  • Community Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Solved!! Free Subscription from Vodafone and cancel my present Premium account

I have a free Premium subscription from VodaFone and I want to cancel my present Premium account and use this.Am I better to rewgister as a new user or cancel my present.Will it automatically transfer to my present account ?Regards, Jimout

  • Casual Listener
  • I have a free Premium subscription from VodaFone and I want to cancel my present Premium account and use this. Am I better to rewgister as a new user or cancel my present. Will it automatically tra...
  • jimout
  • Casual Listener
  • 779 Views
  • 2 replies
  • 0 likes
  • 779 Views
  • 2 replies
  • 0 likes

Bank rekeningnummer wijzigen omdat huidige rekeningnummer komt te vervallen

Spotify betaal ik automatische via een bankrekening welke wordt opgeheven in verband met een overstap naar een andere bank.Graag verneem ik hoe ik mijn rekeninggegevens kan aanpassen zodat ik geen wanbetaler word. Mvg

  • Newbie
  • Spotify betaal ik automatische via een bankrekening welke wordt opgeheven in verband met een overstap naar een andere bank. Graag verneem ik hoe ik mijn rekeninggegevens kan aanpassen zoda...
  • 798 Views
  • 0 replies
  • 1 likes
  • 798 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cant use the free trial 30 days

When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came. Anyone knows about?

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  • Casual Listener
  • When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came.   Anyone knows about?  
  • owenwi
  • Newbie
  • 579 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 579 Views
  • 2 replies
  • 0 likes

Updating Payment Details

Hi there, does anyone knows how can I advise or contact spotify. I had to request my bank to block my credit card because it was hacked. Im using my card for my subscription. I was informed by the bank that I have to inform any subscriptions/merchant...

  • Newbie
  • Hi there, does anyone knows how can I advise or contact spotify. I had to request my bank to block my credit card because it was hacked. Im using my card for my subscription. I was informed by the ba...
  • Jacob
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Cancelei o Premium e continuam me cobrando

Cancelei o meu pacote Premium, no meu perfil consta como Free porém continua debitando na minha conta bancária o valor do pacote premium. Alguém poderia me ajudar a resolver isso? Já tem 2 meses que isso acontece.

  • Newbie
  • Cancelei o meu pacote Premium, no meu perfil consta como Free porém continua debitando na minha conta bancária o valor do pacote premium. Alguém poderia me ajudar a resolver isso? Já tem 2 meses que ...
  • 446 Views
  • 0 replies
  • 5 likes
  • 446 Views
  • 0 replies
  • 5 likes

QUIERO ELIMINAR UN PAGO

cómo hago si hoy me cobraron el mes de spotify premium y justo hoy me uní a un plan familiar. Me han cobrado doble y no sé que hacer. AYUDA porfis

  • Newbie
  • cómo hago si hoy me cobraron el mes de spotify premium y justo hoy me uní a un plan familiar. Me han cobrado doble y no sé que hacer. AYUDA porfis
  • jailenesayshi
  • Casual Listener
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Charged but still on free subscription

So I've been trying to get the student discount, they needed some verification that I haven't finished and then I found out I already got charged for the subscription. I tried to contact their twitter @spotifycares but I haven't gotten a single respo...

  • Newbie
  • So I've been trying to get the student discount, they needed some verification that I haven't finished and then I found out I already got charged for the subscription. I tried to contact their twitte...
  • Jacob
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes