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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193589 Views

123 replies

12 likes

  • 193589 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22053 Views

28 replies

4 likes

  • 22053 Views
  • 28 replies
  • 4 likes

Premium

Disculpen, creo que cometí un error ortográfico cuando ingrese mi domicilio en el plan familar premium y pues Spotify fue expulsando a mis familiares del plan, la verdad estoy muy preocupado y necesito ayuda muy urgente para resolver esto.En serio, p...

Newbie

Disculpen, creo que cometí un error ortográfico cuando ingrese mi domicilio en el plan familar premium y pues Spotify fue expulsando a mis familiares del plan, la verdad estoy muy preocupado y necesi...

MattSuda

Spotify Star

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!! Deje de usar mi tarjeta y ahora pago con tarjeta de regalo

El mes pasado pague spotify con mi tarjeta de débito, sin embargo he dejado de depositar fondos a esta tarjeta por lo que no pasó el pago de este mes. Aún así quiero seguir haciendo uso de este servicio y compre una tarjeta prepagada de $600 la cual ...

Newbie

El mes pasado pague spotify con mi tarjeta de débito, sin embargo he dejado de depositar fondos a esta tarjeta por lo que no pasó el pago de este mes. Aún así quiero seguir haciendo uso de este servi...

MattSuda

Spotify Star

1444 Views

1 replies

0 likes

  • 1444 Views
  • 1 replies
  • 0 likes

Sera real esto o es una estafa?

Desde mi celular me apareció una promoción de 3 meses por $500 SCL, que no alcanza a ser un dolar, sin ninguna condicion, solo hay que poner el numero de la targeta de crédito, la dirección es bastante sospechosa, asi que parece más una estafa, pero ...

Newbie

Desde mi celular me apareció una promoción de 3 meses por $500 SCL, que no alcanza a ser un dolar, sin ninguna condicion, solo hay que poner el numero de la targeta de crédito, la dirección es bastan...

MattSuda

Spotify Star

913 Views

1 replies

0 likes

  • 913 Views
  • 1 replies
  • 0 likes

Solved!! Não Consigo fazer o upgrade do meu spotify com o convite enviado pelo meu irmão

Recebi o convite do meu irmão recentemente e, ao tentar fazer o upgrade, não foi possível realizado pois o site acusa que o endereço que eu passei não é o mesmo de onde ele mora (eu tb moro lá). A conta dele é logada com o perfil do facebook e parece...

Regular

Recebi o convite do meu irmão recentemente e, ao tentar fazer o upgrade, não foi possível realizado pois o site acusa que o endereço que eu passei não é o mesmo de onde ele mora (eu tb moro lá). A co...

Bittencourt

Spotify Star

4879 Views

5 replies

0 likes

  • 4879 Views
  • 5 replies
  • 0 likes

J-Pop

I already got a spotify premium , why my spotify can't play few j-pop . 

Newbie

I already got a spotify premium , why my spotify can't play few j-pop .  

MattSuda

Spotify Star

917 Views

1 replies

0 likes

  • 917 Views
  • 1 replies
  • 0 likes

premium para estudiantes

Saludos: Hoy mismo me ha llegado un correo verificandome (despues de muchos intentos...) mi opcion de cuenta premium para estudiantes. Lo que ocurre es que el enlace que me ha llegado al correo esta roto. Al redirigirme a la pagina, me dice que esa p...

Newbie

Saludos:   Hoy mismo me ha llegado un correo verificandome (despues de muchos intentos...) mi opcion de cuenta premium para estudiantes. Lo que ocurre es que el enlace que me ha llegado al cor...

MattSuda

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Audiobooks with premium?

I'm not sure if this is the right place to post this. About an hour ago I turned on my Spotify for Android app and was given a banner notification about audiobooks. When I clicked on it I was shown a screen saying that just for having Spotify premium...

Newbie

I'm not sure if this is the right place to post this. About an hour ago I turned on my Spotify for Android app and was given a banner notification about audiobooks. When I clicked on it I was shown a...

keithharper1155

Newbie

2643 Views

2 replies

0 likes

  • 2643 Views
  • 2 replies
  • 0 likes

Pass from premium to normal family plan

I do not understand why he says that the next billing will be made on 05/15/17 if just today I made the change of plan. It was supposed to be until 05/27/17, right?

Newbie

I do not understand why he says that the next billing will be made on 05/15/17 if just today I made the change of plan. It was supposed to be until 05/27/17, right?

Maxim

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Solved!! `Student promotion and free test

Hi, I want to offer spotify to my friend. I wanted to know something.If I offer a gift card can she have before the free first month ? Raphael

Newbie

Hi,   I want to offer spotify to my friend. I wanted to know something. If I offer a gift card can she have before the free first month ?    Raphael

MattSuda

Spotify Star

1067 Views

3 replies

0 likes

  • 1067 Views
  • 3 replies
  • 0 likes

Cuenta Familiar

Mi mama me está proporcionando un código de invitado. A la hora de ingresarlo le pide que de mis datos de alta, me pide dirección pongo donde vivo con mi mama y dice que no coincide la dirección en el apartado de perfil de mi mama no puede ingresar l...

Newbie

Mi mama me está proporcionando un código de invitado. A la hora de ingresarlo le pide que de mis datos de alta, me pide dirección pongo donde vivo con mi mama y dice que no coincide la dirección en e...

Bittencourt

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Premium Trial Ending

Hi I was just wondering if songs I have downloaded during my Premium Free Trial will be deleted from offline use when I go back to Free Subscription.

Newbie

Hi I was just wondering if songs I have downloaded during my Premium Free Trial will be deleted from offline use when I go back to Free Subscription.

kejt_

Community Legend

874 Views

2 replies

0 likes

  • 874 Views
  • 2 replies
  • 0 likes

Being charged for premium, but cannot find my account

Hi, I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my premium account? Eventually how to cancel the draw from my bank?

Newbie

Hi,   I had/have a premium account which I have paid for several months. Suddenly the status changed to Free, although I am being charged for monthly fee. Can you please put me back on my prem...

MattSuda

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Overcharged my card again

I cancelled my subscription for a second time and I'm hoping I actually get refunded this time or am I supposed to let spotify take my money and leave me with this $35 overdraft fee.

Newbie

I cancelled my subscription for a second time and I'm hoping I actually get refunded this time or am I supposed to let spotify take my money and leave me with this $35 overdraft fee.

MattSuda

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Charged, but not upgraded.

So my account was charged, had just enough to upgrade, but I was not upgraded. Is there any way I could get refunded and repurchase or....?

Newbie

So my account was charged, had just enough to upgrade, but I was not upgraded. Is there any way I could get refunded and repurchase or....?

MattSuda

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

double charged!

is the first month really free because i was just double charged a month in. Not only that but it seems i cannot find a customer service number to complain! HELP

Newbie

is the first month really free because i was just double charged a month in.  Not only that but it seems i cannot find a customer service number to complain!  HELP

MattSuda

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Charged but not on premium anymore!

Hi, I used to have a premium account but stopped it a few months ago. Just been reviewing my statements and I've been charged the last two months even though I'm definitely not still premium (I've got adverts!)Just gone through the process of checkin...

Newbie

Hi, I used to have a premium account but stopped it a few months ago. Just been reviewing my statements and I've been charged the last two months even though I'm definitely not still premium (I've go...

MattSuda

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Abonnement étudiant

Bonjour,Je suis étudiant dans un lycée qui ne figure pas sur la liste pour souscrire à un abonnement premium au tarif étudiant. Comment faire pour que je puisse bénéficier du tarif étudiant ?Merci pour votre réponse.

Newbie

Bonjour, Je suis étudiant dans un lycée qui ne figure pas sur la liste pour souscrire à un abonnement premium au tarif étudiant. Comment faire pour que je puisse bénéficier du tarif étudiant ? Merc...

MattSuda

Spotify Star

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

account charged even though not suscribed

I tried to get the student Spotify premium but my school wasn't eligible so I decided to just get the regular Spotify premium. I went to look at my bank statement and I have been charged for both the student and regular premium. I cancelled my regula...

Newbie

I tried to get the student Spotify premium but my school wasn't eligible so I decided to just get the regular Spotify premium. I went to look at my bank statement and I have been charged for both the...

MattSuda

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Cargos extra a la tarjeta

Hola a todos. No sé que hacer. Intenté aprovechar la promoción de Spotify Premium para universitarios y lo único que logré fue que realizaran 4 cargos a la tarjeta y aparte tuve que pagar el Premium estandar. ¿Qué puedo hacer?

Newbie

Hola a todos. No sé que hacer. Intenté aprovechar la promoción de Spotify Premium para universitarios y lo único que logré fue que realizaran 4 cargos a la tarjeta y aparte tuve que pagar el Premium ...

MattSuda

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Change email and change subscription plan

Hi! I am planning to change my subscription plan from premium to student premium, however I have encountered the following problems:1. My spotify account is currently sync with my Faceboook account, which is registered with the e-mail that I am no lo...

Newbie

Hi!   I am planning to change my subscription plan from premium to student premium, however I have encountered the following problems: 1. My spotify account is currently sync with my Facebooo...

MattSuda

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes