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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12479 Views
  • 24 replies
  • 2 likes
  • 12479 Views
  • 24 replies
  • 2 likes

Unauthorized Spotify Charge

I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create one to access customer support. I need to resolve th...

  • Casual Listener
  • I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create o...
  • Maxim
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Getting charged TWICE a month for a subscription I don't even have!!!

I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says he is only on the FREE SPOTIFY! When I clearly set h...

  • Newbie
  • I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says h...
  • Jacob
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

spotify prepaid card

Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you

  • Newbie
  • Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you 
  • Maxim
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! They charge me twice

Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... Bu...

  • Visitor
  • Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This fami...
  • Jacob
  • Community Legend
  • 1115 Views
  • 3 replies
  • 0 likes
  • 1115 Views
  • 3 replies
  • 0 likes

Double Charged

I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next monthes but It's not professional !

  • Casual Listener
  • I've been charged also 9.90 €  on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help !   I've ask my bank to refuse next...
  • Jacob
  • Community Legend
  • 726 Views
  • 3 replies
  • 1 likes
  • 726 Views
  • 3 replies
  • 1 likes

1 month ?

I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 daysIn wich units does spotify count 1 month ?

  • Casual Listener
  • I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 days In wich units does spotify count 1 month ?
  • Jacob
  • Community Legend
  • 652 Views
  • 1 replies
  • 1 likes
  • 652 Views
  • 1 replies
  • 1 likes

Tendré mi mes gratuito de premium?

Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta esdonde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?

  • Casual Listener
  • Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta es donde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
  • jluisexpress301
  • Casual Listener
  • 2018 Views
  • 6 replies
  • 0 likes
  • 2018 Views
  • 6 replies
  • 0 likes

Re: Payment Problem

I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be force to take further actions legal and comment my comp...

  • Newbie
  • ...orce to take further actions legal and comment my complaints publicly.
  • KatesHere
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 642 Views
  • 1 replies
  • 0 likes

Free Trial Not Working

Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...

  • Newbie
  • Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
  • KatesHere
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...

  • Newbie
  • The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
  • KatesHere
  • Community Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Rien sur mon compte

J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?

  • Newbie
  • J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
  • KatesHere
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Double Charges

I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month.Thank you

  • Newbie
  • I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month. Thank you
  • Jacob
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ HELP ! ] switching from hong kong to italy

hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...

  • Newbie
  • hi im massimo from italy   just subscribed in with my Hong Kong paypal account   after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
  • Julian
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from Premium for Family to normal Premium

Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....

  • Newbie
  • Hi,   How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
  • Julian
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pago

Aceptan tarjeta de débito para el plan familiar

  • Casual Listener
  • Aceptan tarjeta de débito para el plan familiar
  • Julian
  • Moderator
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Can't cancel

I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...

  • Newbie
  • I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
  • Jacob
  • Community Legend
  • 300 Views
  • 2 replies
  • 1 likes
  • 300 Views
  • 2 replies
  • 1 likes

Premium

I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in on to my account and it's saying it's free but I'm ...

  • Newbie
  • I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in ...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Wrong Charge

I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my card statement shows a Spotify Student Premium charg...

  • Newbie
  • I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my c...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

I've cancelled Premium, but you are still charging me

Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment

  • Newbie
  • Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment
  • Jacob
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes