Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18292 Views
  • 27 replies
  • 4 likes
  • 18292 Views
  • 27 replies
  • 4 likes

Subscription renewal

I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occured two days ago, hope its not too late!

  • Newbie
  • I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occur...
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Payment won't go through, banks says cards are fine

Hi! I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months. I called the Bank and checked and there is nothing wrong w...

  • Casual Listener
  • Hi!  I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months.&...
  • capdellops
  • Casual Listener
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Having trouble switching to student premium (NL)

Hi all,I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayPal account, the problem is that the Spotify website w...

  • Newbie
  • Hi all, I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayP...
  • Hubo
  • Community Legend
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes

A count payment

An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I do ?

  • Newbie
  • An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I ...
  • Tom
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30-day premium package not offered to me

Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I cancelled it within one hour, and attempted to start th...

  • Newbie
  • Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I canc...
  • Alejandro_C
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha ao entrar com Spotify Premiun

Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar que você mora no mesmo endereço do titular da conta p...

  • Newbie
  • Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar qu...
  • Alejandro_C
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failure premium family plan

I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family). We each have separate e-mails, the payments have c...

  • Newbie
  • I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family)....
  • Alejandro_C
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem beim aktualisieren der Zahlunsdetails

Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestätigen meiner Informationen nur die Meldung "Ups, Dei...

  • Newbie
  • Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestät...
  • Alejandro_C
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90. Se tiver que pagar mais esses 10 reais quero exto...

  • Newbie
  • Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90...
  • Julian
  • Moderator
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution CAN'T SUBSCRIBE EVER!!!

Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?

  • Newbie
  • Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?
  • Alejandro_C
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Haven't received any PIN number yet.

I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried doing it all over again but no text message from Sp...

  • Casual Listener
  • I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried ...
  • Alejandro_C
  • Spotify Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • PIN
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção

  • Newbie
  • Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção
  • Alejandro_C
  • Spotify Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Porque quando tento assinar o plano famíliar ocorre isso?

  • Newbie
  • Porque quando tento assinar o plano famíliar ocorre isso?
  • Alejandro_C
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening accounts in multiple countries

Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were purchased though, and this is a global brand. I'm wondering if one c...

  • Newbie
  • Hi there,    I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were pu...
  • Alejandro_C
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payé avec paysafecard

Bonjour, J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spotify tente encore et toujours de me débiter dessus en vain. ...

  • Casual Listener
  • Bonjour,   J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spo...
  • Alejandro_C
  • Spotify Legend
  • 1550 Views
  • 1 replies
  • 1 likes
  • 1550 Views
  • 1 replies
  • 1 likes

Superuser Contribution Abonnement premium qui n'apparait pas

BonjourJusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me proposais de continuer à profiter de Premium tout en ayan...

  • Newbie
  • Bonjour Jusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me prop...
  • Alejandro_C
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme

Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?

  • Newbie
  • Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?
  • Alejandro_C
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

NVM

Logged on the wrong account **bleep** sorry Spotify

  • Newbie
  • Logged on the wrong account **bleep** sorry Spotify
  • pawloo7
  • Casual Listener
  • 610 Views
  • 1 replies
  • 1 likes
  • 610 Views
  • 1 replies
  • 1 likes

changed my bank info and got charged on both bankaccounts

HeyyLast month i tried spotify for free and i liked it so i decided to keep it. I changed, the day before i had to pay for another month, to a family account. But i changed my bank info from my account too mine parents account. When i changed parents...

  • Casual Listener
  • Heyy Last month i tried spotify for free and i liked it so i decided to keep it. I changed, the day before i had to pay for another month, to a family account. But i changed my bank info from my acc...
  • Milanw
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes