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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75044 Views

20 replies

99 likes

  • 75044 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140134 Views

69 replies

10 likes

Premium for Family
  • 140134 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80435 Views

89 replies

4 likes

  • 80435 Views
  • 89 replies
  • 4 likes

Solved!! Charged twice per month

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

Newbie

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

Maxim

Spotify Star

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Charged multiple times

I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a week later. $18 I do not have access to. I also have ...

Newbie

I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a we...

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Me cobraron el premium pero mi cuenta sigue en gratis

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor

Newbie

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor 

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Credit cart area is not seen

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...

Visitor

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...

user-removed

Not applicable

585 Views

2 replies

0 likes

  • 585 Views
  • 2 replies
  • 0 likes

Solved!! Double charged accidentally..

Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or not. After that the browser lagged out and closed, ...

Casual Listener

Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or ...

MattSuda

Spotify Star

745 Views

4 replies

0 likes

  • 745 Views
  • 4 replies
  • 0 likes

I am being double charge on my spotify, what should i do?

Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...

Newbie

Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...

emma_janowski19

Casual Listener

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Upgrade

Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.

Newbie

Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

How do I cancel spotify premium on the same day it renews?

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

Newbie

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

KatesHere

Community Legend

1676 Views

1 replies

0 likes

  • 1676 Views
  • 1 replies
  • 0 likes

En app no soy usuario premium

Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?

Newbie

Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?

MattSuda

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Charged but never got anything

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

Newbie

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

wrong payment

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

Casual Listener

i pay for no reason !!! its not my account !!! i need his name and his spotify account !!!

KatesHere

Community Legend

526 Views

4 replies

0 likes

  • 526 Views
  • 4 replies
  • 0 likes

premium

Hi - I got new Andoid phone and always have Spotify premium. Now I only have regular spotily and am getting charged for Premium. Does anyone know how to fix this?

Newbie

Hi -  I got  new Andoid phone and always have Spotify premium.  Now I only have regular spotily and am getting charged for Premium.  Does anyone know how to fix this?

MattSuda

Spotify Star

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço? Conforme abaixo já fui cobrado.já fui cobrado, porém sem liberação de recursos.Já tentei deslogar e relogar, não deu jeito!

Casual Listener

Comprei assinatura para estudantes, fui cobrado, mas não liberou nenhum recurso! O que faço?   Conforme abaixo já fui cobrado. já fui cobrado, porém sem liberação de recursos.Já tentei deslog...

MattSuda

Spotify Star

514 Views

1 replies

0 likes

cobrança indevida sem recursos absurdo
  • 514 Views
  • 1 replies
  • 0 likes

Premium start date

I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.

Casual Listener

I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.

KatesHere

Community Legend

681 Views

3 replies

0 likes

  • 681 Views
  • 3 replies
  • 0 likes

From Premium to Premium with Student Discount

Hi,I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from regular premium to premium with student discount and I was a...

Newbie

Hi, I recently saw there is a discount for students, but I was using premium for a normal regular price already. I used this link https://www.spotify.com/us/student/ to update my acount from re...

MattSuda

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Accidentally closed the tab while ordering Premium

Greetings,I wanted to buy Spotify premium for students so I entered my credit card and confirmed but before sending my student card photo I accidentally closed the tab before attaching and sending the photos.Now when I want to enter with the credit c...

Visitor

Greetings, I wanted to buy Spotify premium for students so I entered my credit card and confirmed but before sending my student card photo I accidentally closed the tab before attaching and sending ...

Tom

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Premium 30 day trial

I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is until May 1 a 30 day trial??!

Newbie

I just signed up for the free 30 day premium trial and the confirmation I got said that if I don't cancel by the time my trial ends on May 1, 2017 I will be charged.....today is April 30....how is un...

Tom

Community Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

From Premium to Family

Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invitation; will the system recoginze automatically tha...

Casual Listener

Hi, till today I had premium account on my account. I got an invie from my fiance for the family account. My question is: will spotify stop charging me for my premium account once I accepted the invi...

Tom

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Took money without finishing subscription

I was seeing the Student Discount but unfortunately my school was not listed. I tried 3 times to see if anything would change but obviously nothing did and I didn't get the subscription but that is fine. However I checked my bank account and I was ch...

Newbie

I was seeing the Student Discount but unfortunately my school was not listed. I tried 3 times to see if anything would change but obviously nothing did and I didn't get the subscription but that is f...

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Premium for students

Got premium, already confirmed.Pay with credit card, but still with a Free acount. Why ?? Help

Casual Listener

Got premium, already confirmed. Pay with credit card, but still with a Free acount. Why ?? Help

Tyetus

Regular

339 Views

3 replies

0 likes

  • 339 Views
  • 3 replies
  • 0 likes