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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18584 Views
  • 27 replies
  • 4 likes
  • 18584 Views
  • 27 replies
  • 4 likes

Purchasing premium

I'm trying to purchase premium, but it won't let me. All my card information is correct, it just won't let enter the expiration on my card. 11/20 is somehow invalid.

  • Casual Listener
  • I'm trying to purchase premium, but it won't let me. All my card information is correct, it just won't let enter the expiration on my card. 11/20 is somehow invalid.
  • ehsani
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Canceling premium through iTunes

I want to cancel my subscription through iTunes because it's to expensive and resubscribe through Spotify after the iTunes subscription is up. If I do that will all my songs and playlists come back as if I never canceled?

  • Newbie
  • I want to cancel my subscription through iTunes because it's to expensive and resubscribe through Spotify after the iTunes subscription is up. If I do that will all my songs and playlists come back a...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

double payment

About a year ago I deleted a spotify premiuim account that I shared with my friend. Now for the past 4 months I've been getting charged for two premium accounts and there aren't any other attached to my emails. Could you help me get rid of this extra...

  • Newbie
  • About a year ago I deleted a spotify premiuim account that I shared with my friend. Now for the past 4 months I've been getting charged for two premium accounts and there aren't any other a...
  • KatesHere
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Was charged twice but still have Spotify free

I tried to get premium for students but it wasn't working so I stopped trying but I was still charged and had no upgrade on my account

  • Newbie
  • I tried to get premium for students but it wasn't working so I stopped trying but I was still charged and had no upgrade on my account
  • KatesHere
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Terminating an account

Hi! /Hola My name is Ixchel, im from Mexico City, and y want terminating an account. Quiero cancelar mi cuenta, por que me siguen apareciendo cobros por 99 pesos al mes. Cuando ya no ocupo la cuenta. Pero en el menu no me aparece la opción. Me podría...

  • Newbie
  • Hi! /Hola   My name is Ixchel, im from Mexico City, and y want terminating an account.    Quiero cancelar mi cuenta, por que me siguen apareciendo cobros por 99 pesos al mes. Cuand...
  • KatesHere
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!! 30 day trial not working

I just signed up to Spotify and haven't used any premium trials yet. My friend showed me I can get a free 30 day premium trial and I tried to do it but right after I put in my credit card information, it says I already used a trial which I have not!

  • Casual Listener
  • I just signed up to Spotify and haven't used any premium trials yet. My friend showed me I can get a free 30 day premium trial and I tried to do it but right after I put in my credit card information...
  • Maggiesbeebo
  • Casual Listener
  • 622 Views
  • 2 replies
  • 0 likes
  • 622 Views
  • 2 replies
  • 0 likes

Cargo 199 sin tener subscripcion

Me estan haciendo un pago mensual de 199 pesos y no tengo subscripcion activa de ningun tipo, quien me puede ayudar a saber la cuenta asociada a este cargo. Alguna idea?

  • Casual Listener
  • Me estan haciendo un pago mensual de 199 pesos y no tengo subscripcion activa de ningun tipo, quien me puede ayudar a saber la cuenta asociada a este cargo.   Alguna idea?
  • ivansp73
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Premium

Hi guys! I've got a question and I'm pretty sure that you've got the answer I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna listen to music there too! My question is, if I buy premium...

  • Newbie
  • Hi guys! I've got a question and I'm pretty sure that you've got the answer 😇 I wanna buy premium subscription. I live in Netherlands but from time to time I also go home to Poland and I wanna list...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium payment
  • 305 Views
  • 1 replies
  • 0 likes

Premium wanting to switch to free account

HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?

  • Casual Listener
  • HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?
  • Maxim
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Premium famliar

Quando vou colocar meus dados para resgatar meu Premium familiar não consigo por que volta ao início onde poe o código e diz que eu não moro no mesmo endereço que meu pai, só que eu moro, me ajudem já faz dias que tá assim e não consigo baixar minhas...

  • Newbie
  • Quando vou colocar meus dados para resgatar meu Premium familiar não consigo por que volta ao início onde poe o código e diz que eu não moro no mesmo endereço que meu pai, só que eu moro, me ajudem j...
  • MattSuda
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Un mes gratis de Spotify Premium

No entiendo porque me hacen pagar 9,99€ si la oferta es gratis...quiero que se me devuelva mi dinero

  • Casual Listener
  • No entiendo porque me hacen pagar 9,99€ si la oferta es gratis...quiero que se me devuelva mi dinero
  • MattSuda
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

How do I cancel my premium account through Starbucks?

Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and the premium was added to a completely different ac...

  • Casual Listener
  • Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and...
  • MattSuda
  • Spotify Star
  • 2544 Views
  • 1 replies
  • 0 likes
  • 2544 Views
  • 1 replies
  • 0 likes

Plan familiar

Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?

  • Newbie
  • Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Double Charged Through Bank Acct & Sprint Acct

My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has been deducting $9.99 also. Payments have been taken o...

  • Newbie
  • My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has be...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! Question about losing playlist followers

Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks

  • Casual Listener
  • Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks
  • MattSuda
  • Spotify Star
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Premium for students

In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixing this issue?

  • Newbie
  • In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixi...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Payment / Accounting System Failure

Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should be used when my trial period expired. I started getting mess...

  • Regular
  • Hi,   I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should ...
  • jliubinas
  • Regular
  • 654 Views
  • 6 replies
  • 0 likes
  • 654 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account Wiped Clean

I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists anymore. I have logged in several times even tryin...

  • Visitor
  • I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists...
  • JulianA_Bogota
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Si cancelo mi suscripción de 1 año me devuelven el dinero?

Buenos días. He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y que me devuelvan el dinero?. Gracias de antemano.

  • Newbie
  • Buenos días.   He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y q...
  • JulianA_Bogota
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes