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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69889 Views

18 replies

94 likes

  • 69889 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133993 Views

69 replies

10 likes

Premium for Family
  • 133993 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

71814 Views

89 replies

4 likes

  • 71814 Views
  • 89 replies
  • 4 likes

student subscription

I have recently been charged £9.99 for my spotify subscription when I had previously been paying the student price of £4.99. It dawned upon me that I had been using spotify for a year, and my student subscription had ran out. I have reapplied for the...

Casual Listener

I have recently been charged £9.99 for my spotify subscription when I had previously been paying the student price of £4.99. It dawned upon me that I had been using spotify for a year, and my student...

EthanS1

Community Legend

820 Views

1 replies

0 likes

  • 820 Views
  • 1 replies
  • 0 likes

victor_machado_

Hello, this is the second message I send to you asking for help! I have always had a premium account and it always worked perfectly. However, this month the payment was done normally, but they are claiming that I did not make the payment and with tha...

Newbie

Hello, this is the second message I send to you asking for help! I have always had a premium account and it always worked perfectly. However, this month the payment was done normally, but they are cl...

EthanS1

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Family Plan

I want to merge two existing subscriptions to a family plan. How do I set up?

Newbie

I want to merge two existing subscriptions to a family plan.  How do I set up?

EthanS1

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

My bank card is about to expire

The bank card that is used to pay for my premium subscription is about to expire. I recently paid the fee using a redeem code. When the card has expired can I keep paying with codes? Do I have to have a bank card?

Newbie

The bank card that is used to pay for my premium subscription is about to expire. I recently paid the fee using a redeem code. When the card has expired can I keep paying with codes? Do I have to hav...

EthanS1

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Solved!! My subscription valid for? Vodafone bundle...

I bought a bundle from Vodafone red. But after 3 months i changed my operator. Didn't happen 1 year yet. My account still Premium but when it lasts?

Casual Listener

I bought a bundle from Vodafone red. But after 3 months i changed my operator. Didn't happen 1 year yet. My account still Premium but when it lasts?

Tom

Community Legend

586 Views

3 replies

0 likes

  • 586 Views
  • 3 replies
  • 0 likes

A

I'm paying for premium but I had recently switched to a different iPhone as my phone is broke so why isn't all my songs on the new phone I have ? I don't want to be paying for songs that I don't have ?

Casual Listener

I'm paying for premium but I had recently switched to a different iPhone as my phone is broke so why isn't all my songs on the new phone I have ? I don't want to be paying for songs that I don't have...

Tom

Community Legend

1165 Views

7 replies

0 likes

  • 1165 Views
  • 7 replies
  • 0 likes

Playlist Downloads do not appear under song downloads?

So instead of downloading a ton of songs individually or albums, I usually search a genre and download a large playlist with a mix of all the good songs...I do this so I can shuffle through everything and not have all the other stuff I don't like or ...

Newbie

So instead of downloading a ton of songs individually or albums, I usually search a genre and download a large playlist with a mix of all the good songs...I do this so I can shuffle through everythin...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

It won't cancel my subscription

So I have switched to Apple Music but Spotify won't let me cancel my subscription... I go to the account drop down and all it says is that my subscription is premium but won't let me cancel it..this is really bothering me does anybody know how to uns...

Newbie

So I have switched to Apple Music but Spotify won't let me cancel my subscription... I go to the account drop down and all it says is that my subscription is premium but won't let me cancel it..this ...

Tom

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Keep getting cancelled

I have Spotify via fido and have been paying monthly for about 3-4 months once my "trial" was over. Twice in the last 3 weeks I received a text saying my Spotify premium account was removed from my fido account. Fido doesn't know why and suggests I g...

Casual Listener

I have Spotify via fido and have been paying monthly for about 3-4 months once my "trial" was over. Twice in the last 3 weeks I received a text saying my Spotify premium account was removed from my f...

MattSuda

Spotify Star

1047 Views

3 replies

0 likes

  • 1047 Views
  • 3 replies
  • 0 likes

Paid for Premium, Still on Free

I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it wouldn't let me access the app otherwise. I eventually ...

Newbie

I had to change cards because the other one was declined so when I did it charged me for the premium. But the app was still telling me I needed to changed it or else I'd have to downgrade and it woul...

MattSuda

Spotify Star

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Can´t upgrade my spotify account with my brother´s invitation

My brother sent me an invitation from his premium family plan to upgrade my spotify account. When I try to complete the process, the website says that my address doesn't match his (we live in the same house). We've tried to check the address register...

Regular

My brother sent me an invitation from his premium family plan to upgrade my spotify account. When I try to complete the process, the website says that my address doesn't match his (we live in the sam...

MattSuda

Spotify Star

1126 Views

3 replies

0 likes

  • 1126 Views
  • 3 replies
  • 0 likes

Premium

Disculpen, creo que cometí un error ortográfico cuando ingrese mi domicilio en el plan familar premium y pues Spotify fue expulsando a mis familiares del plan, la verdad estoy muy preocupado y necesito ayuda muy urgente para resolver esto.En serio, p...

Newbie

Disculpen, creo que cometí un error ortográfico cuando ingrese mi domicilio en el plan familar premium y pues Spotify fue expulsando a mis familiares del plan, la verdad estoy muy preocupado y necesi...

MattSuda

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Deje de usar mi tarjeta y ahora pago con tarjeta de regalo

El mes pasado pague spotify con mi tarjeta de débito, sin embargo he dejado de depositar fondos a esta tarjeta por lo que no pasó el pago de este mes. Aún así quiero seguir haciendo uso de este servicio y compre una tarjeta prepagada de $600 la cual ...

Newbie

El mes pasado pague spotify con mi tarjeta de débito, sin embargo he dejado de depositar fondos a esta tarjeta por lo que no pasó el pago de este mes. Aún así quiero seguir haciendo uso de este servi...

MattSuda

Spotify Star

1552 Views

1 replies

0 likes

  • 1552 Views
  • 1 replies
  • 0 likes

Sera real esto o es una estafa?

Desde mi celular me apareció una promoción de 3 meses por $500 SCL, que no alcanza a ser un dolar, sin ninguna condicion, solo hay que poner el numero de la targeta de crédito, la dirección es bastante sospechosa, asi que parece más una estafa, pero ...

Newbie

Desde mi celular me apareció una promoción de 3 meses por $500 SCL, que no alcanza a ser un dolar, sin ninguna condicion, solo hay que poner el numero de la targeta de crédito, la dirección es bastan...

MattSuda

Spotify Star

976 Views

1 replies

0 likes

  • 976 Views
  • 1 replies
  • 0 likes

Solved!! Não Consigo fazer o upgrade do meu spotify com o convite enviado pelo meu irmão

Recebi o convite do meu irmão recentemente e, ao tentar fazer o upgrade, não foi possível realizado pois o site acusa que o endereço que eu passei não é o mesmo de onde ele mora (eu tb moro lá). A conta dele é logada com o perfil do facebook e parece...

Regular

Recebi o convite do meu irmão recentemente e, ao tentar fazer o upgrade, não foi possível realizado pois o site acusa que o endereço que eu passei não é o mesmo de onde ele mora (eu tb moro lá). A co...

Bittencourt

Spotify Star

5132 Views

5 replies

0 likes

  • 5132 Views
  • 5 replies
  • 0 likes

J-Pop

I already got a spotify premium , why my spotify can't play few j-pop . 

Newbie

I already got a spotify premium , why my spotify can't play few j-pop .  

MattSuda

Spotify Star

967 Views

1 replies

0 likes

  • 967 Views
  • 1 replies
  • 0 likes

premium para estudiantes

Saludos: Hoy mismo me ha llegado un correo verificandome (despues de muchos intentos...) mi opcion de cuenta premium para estudiantes. Lo que ocurre es que el enlace que me ha llegado al correo esta roto. Al redirigirme a la pagina, me dice que esa p...

Newbie

Saludos:   Hoy mismo me ha llegado un correo verificandome (despues de muchos intentos...) mi opcion de cuenta premium para estudiantes. Lo que ocurre es que el enlace que me ha llegado al cor...

MattSuda

Spotify Star

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Audiobooks with premium?

I'm not sure if this is the right place to post this. About an hour ago I turned on my Spotify for Android app and was given a banner notification about audiobooks. When I clicked on it I was shown a screen saying that just for having Spotify premium...

Newbie

I'm not sure if this is the right place to post this. About an hour ago I turned on my Spotify for Android app and was given a banner notification about audiobooks. When I clicked on it I was shown a...

keithharper1155

Newbie

2742 Views

2 replies

0 likes

  • 2742 Views
  • 2 replies
  • 0 likes

Pass from premium to normal family plan

I do not understand why he says that the next billing will be made on 05/15/17 if just today I made the change of plan. It was supposed to be until 05/27/17, right?

Newbie

I do not understand why he says that the next billing will be made on 05/15/17 if just today I made the change of plan. It was supposed to be until 05/27/17, right?

Maxim

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Solved!! `Student promotion and free test

Hi, I want to offer spotify to my friend. I wanted to know something.If I offer a gift card can she have before the free first month ? Raphael

Newbie

Hi,   I want to offer spotify to my friend. I wanted to know something. If I offer a gift card can she have before the free first month ?    Raphael

MattSuda

Spotify Star

1159 Views

3 replies

0 likes

  • 1159 Views
  • 3 replies
  • 0 likes