Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195102 Views
123 replies
12 likes
- 195102 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22183 Views
28 replies
4 likes
- 22183 Views
- 28 replies
- 4 likes
Charged Twice!
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to the document supmission page, I was then charged $7....
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to t...
Spotify Star
291 Views
1 replies
0 likes
- 291 Views
- 1 replies
- 0 likes
Superuser Contribution No me deja cambiar mi pais
Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
Spotify Legend
764 Views
1 replies
0 likes
- 764 Views
- 1 replies
- 0 likes
Solved!! Enter valid postal code
I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
Community Legend
31039 Views
3 replies
0 likes
- 31039 Views
- 3 replies
- 0 likes
Superuser Contribution Subscribtion
Can I please know why I have been charged €6.99 and have never been notified if I wanted to extend my subscription? I hardly even used it the first 3 months!
Can I please know why I have been charged €6.99 and have never been notified if I wanted to extend my subscription? I hardly even used it the first 3 months!
Roadie
356 Views
1 replies
0 likes
- 356 Views
- 1 replies
- 0 likes
problem with payment? also switching to student discount
Hi, As i don't seem to be able to find an email adress or contact form to solve this issue, i'll give this a go... I wanted to switch my premium account to student discount, as that has been released in my county. However when logging in i got the me...
Hi, As i don't seem to be able to find an email adress or contact form to solve this issue, i'll give this a go... I wanted to switch my premium account to student discount, as ...
Community Legend
216 Views
1 replies
0 likes
- 216 Views
- 1 replies
- 0 likes
How to contact Spotify to rectify the fact that I was charged 3 times
HiI'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges had been incurred. But my bank statement shows 3 equa...
Hi I'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges ...
Community Legend
424 Views
3 replies
0 likes
- 424 Views
- 3 replies
- 0 likes
Problems with payment and subscriptions
Hi,Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off my bank account. When I checked my account and subscriptions o...
Hi, Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off m...
Community Legend
254 Views
1 replies
0 likes
- 254 Views
- 1 replies
- 0 likes
Pas moyen de me mettre en version premium
BonjourJ'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite.Que faire ?
Bonjour J'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite. Que faire ?
Community Legend
196 Views
1 replies
0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! Upgraded to Family from Premium. Want to make sure my Premium account is closed.
I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this? (I haven't been charged yet, just want to be proa...
I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this...
Community Legend
319 Views
3 replies
0 likes
- 319 Views
- 3 replies
- 0 likes
Spotify premium trial
I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
Community Legend
301 Views
1 replies
0 likes
- 301 Views
- 1 replies
- 0 likes
Spotify charged R$10,00 for my signature of student discount
I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why.Does anyone know what is this? Will I have my money back?Tks
I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why. Does anyone know what is this? Will I have my money back? T...
Community Legend
300 Views
5 replies
0 likes
- 300 Views
- 5 replies
- 0 likes
Spotify stopped working
So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
Community Legend
199 Views
1 replies
0 likes
- 199 Views
- 1 replies
- 0 likes
SPOTIFY PHONE BILL
I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account that is linked. I am able to provide the service prov...
I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account th...
Community Legend
156 Views
1 replies
0 likes
- 156 Views
- 1 replies
- 0 likes
Subscription payment for FAMILY
Receipt for order 498764607148079-1Date27 March, 2017Order number498764607148079-1Payment methodCard (#### #### #### 8619)RetailerSpotify ABVAT numberSE556703748501VAT 0%0Total₱129 My next payment should be on April 27, now i'm receiving below info. ...
Receipt for order 498764607148079-1 Date 27 March, 2017 Order number 498764607148079-1 Payment method Card (#### #### #### 8619) Retailer Spotify AB VAT number SE556703748501 V...
Spotify Star
334 Views
1 replies
0 likes
- 334 Views
- 1 replies
- 0 likes
cancel premium subscription
My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I cant recive the service anymore, since I can not accede to ...
My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I ca...
Spotify Star
164 Views
1 replies
0 likes
- 164 Views
- 1 replies
- 0 likes
Premium disappeared
Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I found out I don't have a premium account anymore. What is going...
Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I fou...
Community Legend
311 Views
5 replies
0 likes
- 311 Views
- 5 replies
- 0 likes
Did linking Facebook change my account?
Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connected Spotify to Facebook to find friends, and I no longer have premium...
Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connec...
Community Legend
198 Views
2 replies
0 likes
- 198 Views
- 2 replies
- 0 likes
Superuser Contribution Can`t get spotify family to work after a missed payment
My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another solution?Thanks in andvance!
My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another s...
Casual Listener
456 Views
2 replies
0 likes
- 456 Views
- 2 replies
- 0 likes
Superuser Contribution Cannot switch country
Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both of them couldn't go through . Both cards are working fine d...
Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both o...
Roadie
178 Views
1 replies
0 likes
- 178 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong Country, wrong card.
Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can't get an English credit card, and Spotify won't let me chan...
Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can...
Roadie
166 Views
1 replies
0 likes
- 166 Views
- 1 replies
- 0 likes