Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130789 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62722 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242413 Views
149 replies
13 likes
HiI'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but no receipts and system doesn't recognize my other emai...
Hi I'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but n...
Community Legend
327 Views
1 replies
0 likes
Salve,Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon fine dicendo che l abbonamento sarebbe scaduto il 10...
Salve, Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon...
Spotify Star
454 Views
1 replies
0 likes
Não estou conseguindo gerar o boleto, pois ao completar as informações necessárias do usuário do pagamento aparece esta mensagem: 'Parece que algo está incorreto no formulário, revise-o e tente novamente', e isso impede que eu prossiga com a geração ...
Não estou conseguindo gerar o boleto, pois ao completar as informações necessárias do usuário do pagamento aparece esta mensagem: 'Parece que algo está incorreto no formulário, revise-o e tente novam...
Spotify Star
5267 Views
17 replies
0 likes
Hi, I live in France and I am trying to add my daughter to my Spotify Family Premium Account. In her account profile she listed as being in Germany (not sure why as we have never been there!). I can't change her address when i try and Edit her pofile...
Hi, I live in France and I am trying to add my daughter to my Spotify Family Premium Account. In her account profile she listed as being in Germany (not sure why as we have never been there!). I can'...
Spotify Star
299 Views
1 replies
0 likes
I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
Spotify Star
432 Views
3 replies
0 likes
I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.
I've subscribed to spotify premium yesterday but I'm still interrupted by adds. How come?? Thanks.
Community Legend
606 Views
3 replies
0 likes
I was writing this, I bought it and the charge came and it was a free month and I could cancel it whenever I wanted
I was writing this, I bought it and the charge came and it was a free month and I could cancel it whenever I wanted
Community Legend
550 Views
7 replies
0 likes
HelloI have a problem with my premium account. I couldn't pay my account on time and today i paid it but my premium account isnt working. Now i want to know how it isnt working and did i send my money to the right bank account?
Hello I have a problem with my premium account. I couldn't pay my account on time and today i paid it but my premium account isnt working. Now i want to know how it isnt working and did i send my mo...
Newbie
472 Views
3 replies
0 likes
Hi there!I subscribed to Spotify Student and send my files 2 days ago. I was charged twice but my account is still a free account and there are no receipts for those 2 charges.
Hi there! I subscribed to Spotify Student and send my files 2 days ago. I was charged twice but my account is still a free account and there are no receipts for those 2 charges.
Community Legend
504 Views
8 replies
0 likes
Hello! If I subscribe to premium today, will i be charged for the entire month and pay full for 1 week left. Or will my subscription end in sync with the day I activated, if I unsub?
Hello! If I subscribe to premium today, will i be charged for the entire month and pay full for 1 week left. Or will my subscription end in sync with the day I activated, if I unsub?
Community Legend
397 Views
1 replies
0 likes
Dear miss/sir, I have a Spotify Premium account, which is linked to my Facebook and an old e-mailaddress which are both hacked, I don't have access to them any more. I cannot log to Spotify therefore, but I want to unsubscribe for my Premium account ...
Dear miss/sir, I have a Spotify Premium account, which is linked to my Facebook and an old e-mailaddress which are both hacked, I don't have access to them any more. I cannot log to Sp...
Community Legend
382 Views
1 replies
0 likes
I need to temporarily pause my Premium subscription...know if I can do this?
I need to temporarily pause my Premium subscription...know if I can do this?
Community Legend
2003 Views
5 replies
0 likes
SOn my account I converted it to be Premium for Family to provide my children with premium based accounts. My son's account was a Premium at £9.99. When his became a part of my Subscription I assumed that as there was no need to do anything as there ...
SOn my account I converted it to be Premium for Family to provide my children with premium based accounts. My son's account was a Premium at £9.99. When his became a part of my Subscripti...
Community Legend
413 Views
3 replies
0 likes
I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium subscription?
I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium sub...
Community Legend
300 Views
2 replies
0 likes
Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek
Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek
Spotify Star
433 Views
3 replies
0 likes
Do they have any plan that is only one time payment and it won't automatically charge after that period finish?
Do they have any plan that is only one time payment and it won't automatically charge after that period finish?
Spotify Star
653 Views
3 replies
0 likes
Hey guys!Spotify is still my number one in the market and I can't live without it but last month I had no money on my account the day of the subscription payment and I missed it so I had to reactivate it by PayPal. Funny part is at the end of the mon...
Hey guys! Spotify is still my number one in the market and I can't live without it but last month I had no money on my account the day of the subscription payment and I missed it so I had to reactiv...
Spotify Star
260 Views
1 replies
0 likes
i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant access my family plan!!!
i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant ...
Casual Listener
458 Views
4 replies
0 likes
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to the document supmission page, I was then charged $7....
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to t...
Spotify Star
326 Views
1 replies
0 likes
Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response and hangs. Can you help?
Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response...
Spotify Star
407 Views
4 replies
0 likes
