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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130705 Views

69 replies

10 likes

Premium for Family
  • 130705 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62467 Views

87 replies

4 likes

  • 62467 Views
  • 87 replies
  • 4 likes

Superuser Contribution Spotify família

Os membros dá minha família foram tirados pois falam que não fazem parte da minha família, o endereço é o mesmo, tudo igual....O que fazer ?

Newbie

Os membros dá minha família foram tirados pois falam que não fazem parte da minha família, o endereço é o mesmo, tudo igual....O que fazer ?

tomathsemoto

Newbie

558 Views

7 replies

0 likes

  • 558 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium no funciona

Trate de hacerme premium con la opción de estudiante meti los numeros de mi tarjeta, me hicieron el cargo y no se hizo premium

Newbie

Trate de hacerme premium con la opción de estudiante meti los numeros de mi tarjeta, me hicieron el cargo y no se hizo premium

FabianS_Bogota

Roadie

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling premium

I just signed up from premium a day ago, but don't plan on keeping it.Of course i got charge right off.Does anyone know if i cancel right now, will i still have the services of premium for the month i was charges in advance? Or will they take away th...

Newbie

I just signed up from premium a day ago, but don't plan on keeping it. Of course i got charge right off. Does anyone know if i cancel right now, will i still have the services of premium for the mo...

Tom

Community Legend

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

Payment Problem

Hello guys!Today I paid money for spotify to my Ininal Card.I opened spotify to make premium again and I realised that 6.99TL has just gone.I wonder why my money has just gone.Please fix this!

Casual Listener

Hello guys! Today I paid money for spotify to my Ininal Card.I opened spotify to make premium again and I realised that 6.99TL has just gone.I wonder why my money has just gone.Please fix this!

MattSuda

Spotify Star

264 Views

2 replies

0 likes

  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution PROBLEMA DE PAGO

Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...

Newbie

Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...

Balaperdida

Newbie

1146 Views

8 replies

4 likes

  • 1146 Views
  • 8 replies
  • 4 likes

Subscription

I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?

Newbie

I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?

Robert_W

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Problem with university account

I have a problem, yesterday I create a university account and send the documents to make the confirmation and registration in SheerID. By mistake I did this procedure twice and made two payments, I still do not have the premium account, what can I do...

Regular

I have a problem, yesterday I create a university account and send the documents to make the confirmation and registration in SheerID. By mistake I did this procedure twice and made two payments, I s...

vickapiano

Casual Listener

895 Views

18 replies

0 likes

  • 895 Views
  • 18 replies
  • 0 likes

Can't access my premium

I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.Can someone help me?

Newbie

I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have...

Tom

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Premium payment sent more than once

I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actually paid it 4times. Is it possible to refund those 3...

Casual Listener

I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actual...

Robert_W

Community Legend

332 Views

4 replies

0 likes

  • 332 Views
  • 4 replies
  • 0 likes

How do I upgrade my premium account to family?

I have a Premium account but I want to upgrade to family. How do I do it?

Newbie

I have a Premium account but I want to upgrade to family.  How do I do it?  

Maxim

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Why is premiume members getting advertisments now?

I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a full refund back to my card for this month. I coul...

Casual Listener

I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a...

Tom

Community Legend

306 Views

3 replies

0 likes

  • 306 Views
  • 3 replies
  • 0 likes

Premium para Universitários

Bom dia , fiz o cadastro Premium para universitários , anexei os arquivos e ainda não tive o retorno , e ja debitou no meu cartão . Quero saber quanto tempo para retorno .

Newbie

Bom dia , fiz o cadastro Premium para universitários , anexei os arquivos e ainda não tive o retorno , e ja debitou no meu cartão . Quero saber quanto tempo para retorno .

lili_stb

Newbie

501 Views

4 replies

1 likes

  • 501 Views
  • 4 replies
  • 1 likes

Solved!! Spotify Premium for student with Paypall

I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?

Casual Listener

I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...

JACKDVD

Casual Listener

873 Views

2 replies

0 likes

  • 873 Views
  • 2 replies
  • 0 likes

Superuser Contribution Atualização de dados não permitido

Bom dia.Recebi o e-mail que precisava atualizar meus dados bancários devido ao não pagamento da conta Premium. Estou tentando atualizar os dados do meu cartão de crédito no site e não há sucesso. Tentei com outros cartões e também não consigo atualiz...

Newbie

Bom dia. Recebi o e-mail que precisava atualizar meus dados bancários devido ao não pagamento da conta Premium. Estou tentando atualizar os dados do meu cartão de crédito no site e não há sucesso....

Marcellafrançaa

Newbie

630 Views

5 replies

0 likes

  • 630 Views
  • 5 replies
  • 0 likes

My premium is gone

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?

Casual Listener

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...

KatesHere

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student discount verification

Hi, yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to be verified that I am really a student. I uploaded the requ...

Newbie

Hi,   yesterday I signed up for the student discount and my credit card had been charged before even completing the whole process. I didn't receive my premium subscription, because it needs to...

Dieqoclavijo

Newbie

782 Views

2 replies

0 likes

  • 782 Views
  • 2 replies
  • 0 likes

Re: Double Charged

I have had Spotify for about 2 years now and all of a sudden I am being charged my monthly fee which is fine but now after just 9 days after my payment was made, I am getting emails and notices on Spotify that I need to make another payment....if thi...

Casual Listener

I have had Spotify for about 2 years now and all of a sudden I am being charged my monthly fee which is fine but now after just 9 days after my payment was made, I am getting emails and notices on Sp...

Tom

Community Legend

311 Views

3 replies

0 likes

  • 311 Views
  • 3 replies
  • 0 likes

Charged Twice!

I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?

Newbie

I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?

Tom

Community Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Student advantage

Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...

Newbie

Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...

Tom

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes