Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129344 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58395 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234276 Views
144 replies
13 likes
My son currently has a premium subscription. I would like to set up a family subscription and have him join that. Does my son have to cancel his plan, or will it automatically be canceled once he switches to the family plan. I don't want him to be ge...
My son currently has a premium subscription. I would like to set up a family subscription and have him join that. Does my son have to cancel his plan, or will it automatically be cancele...
Gig Goer
362 Views
1 replies
0 likes
My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll lose all his playlists too when he switches over!
My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll los...
Community Legend
432 Views
1 replies
0 likes
Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
Community Legend
257 Views
1 replies
0 likes
Hi. My son has the Student Premuim account. I'd like to set up a Family premium account which includes him as it works out cheaper. What's the procedure? Do I cancel his Direct Debit??? He's scared he'll lose all his playlists when he moves over!!
Hi. My son has the Student Premuim account. I'd like to set up a Family premium account which includes him as it works out cheaper. What's the procedure? Do I cancel his Direct Debit??? He's scared h...
Community Legend
1519 Views
7 replies
0 likes
I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription
I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription
Community Legend
506 Views
1 replies
0 likes
Hello. As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders. So, I tried to buy a few months premium for my girlfriend through her account using my bank card... the website won`t let me do this ei...
Hello. As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders. So, I tried to buy a few months premium for my girlfriend through her...
Newbie
716 Views
3 replies
0 likes
I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... everything lost now!!!! What a shame!!! Please how sh...
I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... ev...
Casual Listener
1439 Views
3 replies
2 likes
I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
Community Legend
220 Views
1 replies
0 likes
I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks
I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks
Spotify Star
245 Views
1 replies
0 likes
I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhile, and I can't seem to get anyone to solve the prob...
I am being billed for an account that isn't mine, and I can't seem to contact anyone to get it stopped. I want this billing to stop immediately, so who do I contact? This has been happening for awhil...
Not applicable
277 Views
1 replies
0 likes
I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their device. So recently I upgraded to the Family plan, t...
I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their d...
Spotify Star
323 Views
1 replies
0 likes
Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, todos los integrantes del plan familiar deben demostrar qu...
Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, t...
415 Views
0 replies
0 likes
Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
Spotify Star
316 Views
3 replies
0 likes
Hola me suscribió a Premium por S/ 18.90 soles sin embargo me descontaron S/ 20.43 soles de mi tarjeta débito Visa; no entiendo la razón de la diferencia. Alguien puede explicarme? Gracias.
Hola me suscribió a Premium por S/ 18.90 soles sin embargo me descontaron S/ 20.43 soles de mi tarjeta débito Visa; no entiendo la razón de la diferencia. Alguien puede explicarme? Gracias.
Moderator
240 Views
1 replies
0 likes
i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment since wednesday.
i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment...
Casual Listener
411 Views
2 replies
0 likes
Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should be used when my trial period expired. I started getting mess...
Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should ...
Regular
834 Views
6 replies
0 likes
yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
Spotify Star
269 Views
1 replies
0 likes
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
Casual Listener
277 Views
1 replies
0 likes
My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just curious! Thanks!
My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just cu...
Spotify Star
253 Views
1 replies
0 likes
I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
Spotify Star
255 Views
1 replies
0 likes
