Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 174600 Views
- 114 replies
- 12 likes
- 174600 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19396 Views
- 27 replies
- 4 likes
- 19396 Views
- 27 replies
- 4 likes
Changed phone
I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get my old account on my new phone? Appreciate your he...
- I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get...
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Solved!! Charged after cancel subscriptions
Hi , I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not using Spotify anymore. I am looking for contact details of Spotify help ...
- Hi , I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not us...
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- Gig Goer
- 314 Views
- 3 replies
- 0 likes
- 314 Views
- 3 replies
- 0 likes
Family Premium cant v
Spotify message : Cant corroborate that you live in the same address as the account holder. We use different ip addresses all the time, same address.,
- Spotify message : Cant corroborate that you live in the same address as the account holder. We use different ip addresses all the time, same address.,
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- Casual Listener
- 261 Views
- 2 replies
- 0 likes
- 261 Views
- 2 replies
- 0 likes
Boleto pago, não liberaram o premium
O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.
- O pagamento do meu boleto foi confirmado dia 31/03 até o momento, não recebi upgrade para o premium.
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- Regular
- 337 Views
- 8 replies
- 0 likes
- 337 Views
- 8 replies
- 0 likes
Re: I was double billed Twice
The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close m...
- The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get a...
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- Spotify Star
- 946 Views
- 1 replies
- 0 likes
- 946 Views
- 1 replies
- 0 likes
I was double billed twice
I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?
- I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?
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- Spotify Star
- 1198 Views
- 1 replies
- 0 likes
- 1198 Views
- 1 replies
- 0 likes
Sub.
I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription for 10, and I check my bank account and it had charg...
- I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription f...
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- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
premium subscription
does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!
- does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Solved!! I WANT TO TRAVEL AND USE SPOTIFY AROUND THE WORLD FOR MONTHS
I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SEVERAL MONTHS HERE I COULD USE SPOTIFY IN LITHUANIA?...
- I WILL LIVE IN LITHUANIA AND I CANT MAKE A CREDIT CARD THERE, SO I WANT TO PAY FROM BRAZIL MY COUNTRY. HERE I HAVE AN OPTION FOR ANTECIPATED PAYMENT (ticket, title) AND I WANT TO KNOW IF I PAY FOR SE...
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- Casual Listener
- 428 Views
- 2 replies
- 0 likes
- 428 Views
- 2 replies
- 0 likes
Some songs disappeared once joining premium
Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan).This morning I started the free Premium Trial, with a Japanese credit card. After I started the trial, many of my songs became unavailable, by my unders...
- Hello, I am currently in Taiwan, and have been using Free Spotify for about two years (in Taiwan). This morning I started the free Premium Trial, with a Japanese credit card. After...
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- Gig Goer
- 305 Views
- 3 replies
- 0 likes
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Premium
- 305 Views
- 3 replies
- 0 likes
Charged Twice!
I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been already charged, I ned to cancel the one which is pendi...
- I´ve neen charged twice, saturday I spoke with one moderator and he told me I should send my bank status so I went to the bank and they told me that one payment is still pending and one has been alre...
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
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AndroidPayment
- 323 Views
- 1 replies
- 0 likes
Re: Double billed - Seems to be a common subject.
I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gmail.com I'm being charge but I cannot access Spotif...
- I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gm...
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- Casual Listener
- 340 Views
- 2 replies
- 0 likes
- 340 Views
- 2 replies
- 0 likes
Premium Failed to Activate?
I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I had three months. Now my premium account is deacti...
- I have been paying for Spotify Premium for nearly a year now. For my birthday I got a 3-month Spotify gift card. I activated it on my account and I stopped paying the subscription fee assuming that I...
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- Spotify Star
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes
I am charged but I do not have subscribed account
I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged.I tried all the suggested ways to find my subscribed account but I couldn’t find.Any help high...
- I am a Maxis user in Malaysia, I am not sure why Spotify charged me some amount for subscription by Maxis while I’m not sure for which account I am charged. I tried all the suggested ways to find my...
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Premium account reverting to free subscription
My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded from free to a student premium subscription and abou...
- My Spotify account logged me out of my Spotify app on my computer and phone and when I logged back into it, my account had reverted back to before I upgraded to premium. About a year ago I upgraded f...
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- Spotify Star
- 243 Views
- 1 replies
- 0 likes
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Account
- 243 Views
- 1 replies
- 0 likes
Discount Family Subscriptions!
hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that comes
- hello everyone i will have a problem with my subscription and is that a month ago paid a premium year and everything normal as a premium but today i realized that I had not activate the premium that ...
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- Spotify Star
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
familiar and premium
I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familiar subscription with the instructions you give me he...
- I used to have a premium subscription, and I wanted to join me into a familiar account, but be a member instead the admin, but by mistake subscribed me as a familiar admin, I can't cancel the familia...
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- Newbie
- 753 Views
- 1 replies
- 0 likes
- 753 Views
- 1 replies
- 0 likes
Invoice history
I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
- I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
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- Spotify Star
- 627 Views
- 1 replies
- 0 likes
- 627 Views
- 1 replies
- 0 likes
Premium Subscription
Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my amex card ending - . last transaction id : 320170960...
- Hi, I do not have any active premium accounts username : somesh4ever, somesh569, but i am still charged for the premium subscription for the past few months. I am being charges 9.99 per month to my...
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- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Paying £9.99 every month but have no access to account
I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation.I do not have a valid log in for this account and as far as I am aware have never used it as I already have free version of ...
- I have been paying £9.99 from my bank account for months and have tried to contact Spotify previously regarding the situation. I do not have a valid log in for this account and as far as I am awar...
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- Casual Listener
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes