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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184451 Views
  • 116 replies
  • 12 likes
  • 184451 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20963 Views
  • 28 replies
  • 4 likes
  • 20963 Views
  • 28 replies
  • 4 likes

Superuser Contribution Got charged and I don't even use spotify

So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a college student promotion and had clicked on it and ...

  • Newbie
  • So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a c...
  • Melody
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Playlists from my free account to my premium account

Hello,I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account. Does anybody know?

  • Newbie
  • Hello, I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account.  Does anybody know?
  • MarkPedersen
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Charged 3 times but still no premium

I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?

  • Newbie
  • I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Download

After clicking the download it dont allow me to do so.

  • Casual Listener
  • After clicking the download it dont allow me to do so.
  • kejt_
  • Community Legend
  • 431 Views
  • 4 replies
  • 0 likes
  • 431 Views
  • 4 replies
  • 0 likes

Student discount

I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rather than paying for 12 months at the £4.99 price??

  • Newbie
  • I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rath...
  • Maxim
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

My account subscription is premium but why can i download offline?

  • Casual Listener
  • My account subscription is premium but why can i download offline?
  • Melody
  • Spotify
  • 1573 Views
  • 8 replies
  • 0 likes
  • 1573 Views
  • 8 replies
  • 0 likes

Solved!! Premium on pc but not on mobile

My account is premium on the pc but when i logged on my phone its says its a free account.

  • Casual Listener
  • My account is premium on the pc but when i logged on my phone its says its a free account.
  • Dragonnnn
  • Casual Listener
  • 3164 Views
  • 4 replies
  • 0 likes
  • 3164 Views
  • 4 replies
  • 0 likes

student discount increased!

I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
  • Guapisela
  • Newbie
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Playlist problem

Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?

  • Newbie
  • Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
  • KatesHere
  • Community Legend
  • 726 Views
  • 1 replies
  • 0 likes
  • 726 Views
  • 1 replies
  • 0 likes

Premium Suddenly Stopped Still Charged

I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't contact support because I am no longer a "premium" user ...

  • Casual Listener
  • I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't conta...
  • KatesHere
  • Community Legend
  • 744 Views
  • 3 replies
  • 0 likes
  • 744 Views
  • 3 replies
  • 0 likes

Superuser Contribution Did i pay?

I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?

  • Newbie
  • I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to ...
  • Aimee_T
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Student's Discount expired; Payed 9,99 instead of 4,99

I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?

  • Newbie
  • I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not. But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back? ...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Charged twice per month

Hey, I've been charged twice per month for a couple months now. I don't have another account open (i sign in using facebook) with any other emails and I don't know of any one else using my account details. What is the refund policy on being charged t...

  • Casual Listener
  • Hey,   I've been charged twice per month for a couple months now. I don't have another account open (i sign in using facebook) with any other emails and I don't know of any one else using my a...
  • eddiemac6981717
  • Newbie
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
  • 0 likes

Charged by iTunes AND Spotify

So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscription has continued as normal. Spotify couldn't find a d...

  • Newbie
  • So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscri...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay with my credit card in Spain

Hello.I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here! They said if I want to keep my service I have to pay with "Spanish" credit card. And I DON'T want to pay with other card, I want to conti...

  • Newbie
  • Hello. I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here!   They said if I want to keep my service I have to pay with "Spanish" credit ...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Bei Salt gekündigt

Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat?Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt bezahlen möchte? Danke für Unterstützung.

  • Casual Listener
  • Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat? Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt be...
  • Matthias_e
  • Casual Listener
  • 609 Views
  • 4 replies
  • 0 likes
  • 609 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card Refused - Payment problem

Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...

  • Casual Listener
  • Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
  • user-removed
  • Not applicable
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

New devise and are already paying for my three for the amount of 6.99.One of them are now too old so

Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?

  • Newbie
  • Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
  • KatesHere
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes