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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129391 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58519 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
234506 Views
144 replies
13 likes
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
Casual Listener
277 Views
1 replies
0 likes
My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just curious! Thanks!
My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just cu...
Spotify Star
253 Views
1 replies
0 likes
I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
Spotify Star
255 Views
1 replies
0 likes
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subscribed to premium?
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subsc...
Roadie
356 Views
1 replies
0 likes
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
189 Views
0 replies
0 likes
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
Community Legend
306 Views
1 replies
0 likes
HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?
HI, I am a current Premium Spotify user and want to switch to a free account. 1. how do i do that? and 2. will all the songs ive downloaded still work offline?
Spotify Star
384 Views
3 replies
0 likes
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
Spotify Star
266 Views
1 replies
0 likes
Hola tengo la suscripción gratis y me está llegando el cobro de la suscripción premiun a mi tarjeta de crédito osea de donde tomaron mis datos de mi tarjeta si en ningún momento yo se los proporcione, cancélenme el cobro por favor
Hola tengo la suscripción gratis y me está llegando el cobro de la suscripción premiun a mi tarjeta de crédito osea de donde tomaron mis datos de mi tarjeta si en ningún momento yo se los proporcione...
Newbie
1184 Views
5 replies
0 likes
halo, i want to pay Spotify through doku wallet, on pages that are asked to enter the doku pin, then click pay, i can't continue it, why? please help me
halo, i want to pay Spotify through doku wallet, on pages that are asked to enter the doku pin, then click pay, i can't continue it, why? please help me 😞
Spotify Legend
307 Views
1 replies
0 likes
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
Spotify Star
242 Views
1 replies
0 likes
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
Community Legend
372 Views
1 replies
0 likes
I need help with this Family account
I need help with this Family account
Spotify Star
224 Views
1 replies
1 likes
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
Community Legend
239 Views
1 replies
0 likes
Hey, we would like we could pay by taking with an account common to our home, unfortunately I can enter only a number of card to settle, would it be possible to pay with taking by a BANK DETAILS please ? Thanks !
Hey, we would like we could pay by taking with an account common to our home, unfortunately I can enter only a number of card to settle, would it be possible to pay with taking by a BANK DETAI...
Community Legend
259 Views
1 replies
0 likes
Hi,I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".How do I cancel these payments? I cannot use the cancel my subscription option as the account...
Hi, I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account". How do I cancel these payments? I cann...
Community Legend
241 Views
1 replies
0 likes
Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of99 DKK , what should I do? And I don't have spotify family so it's not that.. - Mathilde
Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of 99 DKK , what should I do? And I don't have spotify family so it's not that.. ...
Spotify Star
352 Views
3 replies
0 likes
Hey guys,love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. but now its costs "S/ 28.90" insted of the normal 14,99...
Hey guys, love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. bu...
Community Legend
1328 Views
19 replies
0 likes
HiStarted my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shufflesFrustrating
Hi Started my premium trail few days ago and Spotify doesn't let me choose songs anymore - just shuffles Frustrating
Spotify Star
191 Views
1 replies
0 likes
I cancelled my service yesterday and now you charged me 10.26 and I need my money back ASAP
I cancelled my service yesterday and now you charged me 10.26 and I need my money back ASAP
Spotify Star
202 Views
1 replies
0 likes
