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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131030 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63499 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243707 Views
149 replies
13 likes
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page ...
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which...
Spotify Star
319 Views
1 replies
0 likes
I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
I'm still a student and suddenly I have to pay 9,99 instead of 4,99, without sending me a mail, that they will increase the payment. What can I do? Can I get my money back?
Newbie
619 Views
1 replies
0 likes
I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed the format of entry of the date to every one possible...
I've been trying for a week nor now to buy the premium service with 3 separate cards all of which have been unable to be used due to the expiration date on the cards not being accepted.. I changed th...
Casual Listener
293 Views
2 replies
0 likes
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina Vargas
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina...
Spotify Star
294 Views
1 replies
0 likes
My account is premium on the pc but when i logged on my phone its says its a free account.
My account is premium on the pc but when i logged on my phone its says its a free account.
Casual Listener
3598 Views
4 replies
0 likes
One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, but haven't had any in the new year. Is this somethi...
One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, b...
Spotify Star
268 Views
1 replies
1 likes
Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
Hello guys! Have a question! I have Premium, but do i consume my mobile network, if i'm out or somewhere without wi-fi and listen one playlist without downloading songs on it?
Community Legend
803 Views
1 replies
0 likes
I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not.But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back?
I'm still a student and renewed my status at unidays, which spotify used to controll wheather I'm a student or not. But They charged me 9,99 instead of 4,99. What can I do? Can I get my money back? ...
Spotify Star
316 Views
1 replies
0 likes
So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscription has continued as normal. Spotify couldn't find a d...
So I got in touch via live chat a week ago to try and figure this out - Since December I've been getting billed by both Spotify and Apple. Apple now say they can't help, they just say my subscri...
Spotify Star
577 Views
1 replies
0 likes
Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks
Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks
Spotify Star
623 Views
3 replies
0 likes
I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't contact support because I am no longer a "premium" user ...
I have been paying and using premium for years. Suddenly it says I have a "free" account and has started playing ads. I haven't made any changes and am still being charged monthly. I also can't conta...
Community Legend
809 Views
3 replies
0 likes
what do I do?
what do I do?
Not applicable
287 Views
1 replies
0 likes
Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
Have replaced an old iPad with a new one .Paying for 3 devises every months,6.99.How can I get my new I pad to work on the same payment?
Community Legend
233 Views
1 replies
0 likes
My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student. Is there a way to retry on my old payment method ...
My payment method needs to be resubmitted. I used to be on a student account, so when I try to update my payment method, it defaults to that page, but I can't confirm because I'm not longer a student...
Spotify
234 Views
1 replies
0 likes
Payment not recognized (credit card) 6 days ago. What can I do?
Payment not recognized (credit card) 6 days ago. What can I do?
Not applicable
416 Views
1 replies
0 likes
Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again on March 2nd. Is it any way to claim my money back? Since I...
Hey community, Last month, Spotify charged on my account 9.99€ when I unsuscribed on February 5th, I received the unsubscription confirmation but apparently it automatically subscribed again...
Community Legend
242 Views
1 replies
0 likes
Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were purchased though, and this is a global brand. I'm wondering if one c...
Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were pu...
Spotify Legend
339 Views
1 replies
0 likes
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
Not applicable
417 Views
1 replies
0 likes
Hi there. I want to ask is there any other method than credit card? I want to pay it full cash because I have issue with my credit card.If any, will appreciate your help.
Hi there. I want to ask is there any other method than credit card? I want to pay it full cash because I have issue with my credit card. If any, will appreciate your help.
Casual Listener
790 Views
2 replies
0 likes
Hello.I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here! They said if I want to keep my service I have to pay with "Spanish" credit card. And I DON'T want to pay with other card, I want to conti...
Hello. I'm living temporary in Spain and the Spotify service change, I only have 14 days for use my Spotify here! They said if I want to keep my service I have to pay with "Spanish" credit ...
Not applicable
306 Views
1 replies
0 likes
