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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21933 Views

28 replies

4 likes

  • 21933 Views
  • 28 replies
  • 4 likes

Postal Code - Premium Subscription

Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registration (as we had different house), as a result one perso...

Newbie

Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registrati...

Maxim

Spotify Star

4763 Views

1 replies

0 likes

  • 4763 Views
  • 1 replies
  • 0 likes

Superuser Contribution Editing account

I would like to cancel my premium subscription. On the app, it shows premium subscription, but I don't know how to navigate to change it. When I log into my account online from a desk top, it says I am currently using Spotify free. How can I cancel m...

Newbie

I would like to cancel my premium subscription.  On the app, it shows premium subscription, but I don't know how to navigate to change it.  When I log into my account online from a des...

Aimee_T

Roadie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Not premium anymore

Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premium free (it should and on March 22. 2018... I have ...

Casual Listener

Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premi...

sabriisblonde

Casual Listener

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed on my work computer but can't login on my iphone

Hi TeamI subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details. Can you please tell me what I need to do to get it to work?ThanksSue from Adelaide, Austral...

Casual Listener

Hi Team I subscribed to spoitify premium today on my work computer.  I then downloaded the app to my iphone but it will not let me login using the same details.   Can you please tell me w...

Maxim

Spotify Star

933 Views

7 replies

0 likes

  • 933 Views
  • 7 replies
  • 0 likes

Went to bed with Spotify premium and woke up without it?

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight?

Newbie

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight? 

KatesHere

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Spotify Premium

He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio

Casual Listener

He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio

kejt_

Community Legend

360 Views

5 replies

0 likes

  • 360 Views
  • 5 replies
  • 0 likes

Cc info took money but don't work

It won't accept cc information then when it did spotify don't work...plz fix

Newbie

It won't accept cc information then when it did spotify don't work...plz fix

MattSuda

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Unknown charges to account

I see suspicious charges to my account. Please contact me directly and privately to sort out this matter. P.S. It is ridiculous that I have to post this request in a forum. Real companies have support contact information readily available. I am not i...

Newbie

I see suspicious charges to my account. Please contact me directly and privately to sort out this matter.   P.S. It is ridiculous that I have to post this request in a forum. Real companies ha...

MattSuda

Spotify Star

963 Views

1 replies

1 likes

  • 963 Views
  • 1 replies
  • 1 likes

Premium

I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is saying my account is not premium

Newbie

I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is ...

MattSuda

Spotify Star

11386 Views

1 replies

0 likes

  • 11386 Views
  • 1 replies
  • 0 likes

Paying via spotify card

ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok.poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona più.cosa è capitato? come risolvo?

Newbie

ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok. poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona p...

MattSuda

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

my facebook page

şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz premium özelliğini halil_95@outlook.com adresinde kullanıyoru...

Newbie

şimdi öncelikle kolay gelsin. garip bir derdim var.   benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz p...

MattSuda

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling personal premium subscription as new phone contract includes service

Hi,I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract.Vodafone support said I'll be able to "free" my current Spotify account and then reactivate it using a Vodafone link they've sent me ...

Casual Listener

Hi, I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract. Vodafone support said I'll be able to "free" my current Spotify account and th...

MattSuda

Spotify Star

735 Views

3 replies

0 likes

  • 735 Views
  • 3 replies
  • 0 likes

Solved!! Premium paused due to last paymeny didn't work

I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out of the account.. I cancelled my subscription and r...

Casual Listener

I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out...

paulcullen11

Casual Listener

3341 Views

2 replies

0 likes

  • 3341 Views
  • 2 replies
  • 0 likes

Have two Accounts. Want to get Rid of one of them and keep the other

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another account. This one is the Premium. Its great. But i cant...

Visitor

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another acco...

MattSuda

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

charged

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

Newbie

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

Maxim

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Money Charged

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

Newbie

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

MattSuda

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Can't update my information

Hello.I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info and use another credit card. Any help is appreciated!...

Newbie

Hello. I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info ...

MattSuda

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged from two different bank accounts

I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.

Newbie

I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.

MaryS

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution delete a payment for a spotify account without facebook

i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old account. how can i solve this problem?

Newbie

i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old accou...

MaryS

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Not letting me use premium

I bought premium and am currently on my free trial but on the app it is stil saying I don't have it

Newbie

I bought premium and am currently on my free trial but on the app it is stil saying I don't have it

MattSuda

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes