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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128727 Views

69 replies

9 likes

Premium for Family
  • 128727 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

56924 Views

87 replies

4 likes

  • 56924 Views
  • 87 replies
  • 4 likes

Went to bed with Spotify premium and woke up without it?

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight?

Newbie

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight? 

KatesHere

Community Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Have two Accounts. Want to get Rid of one of them and keep the other

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another account. This one is the Premium. Its great. But i cant...

Visitor

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another acco...

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Money Charged

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

Newbie

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

MattSuda

Spotify Star

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

charged

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

Newbie

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

Maxim

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

my facebook page

şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz premium özelliğini halil_95@outlook.com adresinde kullanıyoru...

Newbie

şimdi öncelikle kolay gelsin. garip bir derdim var.   benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz p...

MattSuda

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution delete a payment for a spotify account without facebook

i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old account. how can i solve this problem?

Newbie

i had a premium spotify account with facebook credentials. now i deleted my facebook account and i create a new spotify account. but now i can't log in for delete the payment renew from the old accou...

MaryS

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Como eu cancelo qualquer coisa no Spotify?

Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo). Alguêm poderia me dar uma luz sobre o assunto?

Newbie

Sinceramente a Spotify tem um dos piores suportes dos quais já precisei de auxilio. É impossível cancelar a assinatura, não existe um botão CANCELAR ASSINATURA (vide imagem em anexo).    ...

Bittencourt

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Paying via spotify card

ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok.poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona più.cosa è capitato? come risolvo?

Newbie

ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok. poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona p...

MattSuda

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log in...

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message:Deze pagina werkt nietwww.spotify.com heeft je te vaak omgeleid. Probeer je cookies te wissen.ERR_TOO_MANY_REDIRECTSTranslation: Page does...

Regular

An Payment went wrong and I think my account is blocked. I'm trying to get in my account but I get this message: Deze pagina werkt niet www.spotify.com heeft je te vaak omgeleid.   ...

Hubo

Community Legend

1253 Views

10 replies

0 likes

  • 1253 Views
  • 10 replies
  • 0 likes

Changed phone

I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get my old account on my new phone? Appreciate your he...

Newbie

I bought a new phone but my Spotify account didn't transfer over. I have no play lists and I'm been asked to upgrade to premium which I have already and pay monthly for. Can anyone tell me how to get...

Maxim

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Spotify Premium

He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio

Casual Listener

He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio

kejt_

Community Legend

451 Views

5 replies

0 likes

  • 451 Views
  • 5 replies
  • 0 likes

Re: I was double billed Twice

The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get an answer from anyone here. I do not want to close m...

Newbie

The same thing has happened to me, i can only see 90 days back into my back account and i was billed twice this month and twice last month, i'm extremely frustrated as it's seemed impossible to get a...

Bittencourt

Spotify Star

989 Views

1 replies

0 likes

  • 989 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged from two different bank accounts

I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.

Newbie

I only have one spotify account but I am being charged from two different bank accounts each month ... not sure how to track if someone is scamming my bank details.

MaryS

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Premium

I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is saying my account is not premium

Newbie

I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is ...

MattSuda

Spotify Star

13339 Views

1 replies

0 likes

  • 13339 Views
  • 1 replies
  • 0 likes

Solved!! Charged after cancel subscriptions

Hi , I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not using Spotify anymore. I am looking for contact details of Spotify help ...

Casual Listener

Hi ,   I canceled my subscription last month, and I thought my subscription canceled so it will not be charged for next month, but they charged me for this month although I am not us...

Henrii3

Gig Goer

415 Views

3 replies

0 likes

  • 415 Views
  • 3 replies
  • 0 likes

Sub.

I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription for 10, and I check my bank account and it had charg...

Newbie

I tried buying the student deal before I realized it was for college students only. So I backed out of it and it didn't say anything about charging me, I went out and bought the normal subscription f...

Maxim

Spotify Star

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium oxxo

ESTOY DEMASIADO ENOJADA YA ESTE ES EL TERCER MENSAJE QUE LES ENVIO y les explique claramente que pague mi mes de spotify permium en el oxxo y no se me ha activado y ustedes me dicen que cheque mi tarjeta y se supone que ustedes saben como funciona es...

Visitor

ESTOY DEMASIADO ENOJADA YA ESTE ES EL TERCER MENSAJE QUE LES ENVIO y les explique claramente que pague mi mes de spotify permium en el oxxo y no se me ha activado y ustedes me dicen que cheque mi tar...

MattSuda

Spotify Star

477 Views

3 replies

0 likes

  • 477 Views
  • 3 replies
  • 0 likes

I was double billed twice

I was double billed last month and it looks like it is trying to do it again this month. Is there a customer service number where I can contact someone to get this corrected?

Newbie

I was double billed last month and it looks like it is trying to do it again this month.  Is there a customer service number where I can contact someone to get this corrected?

Maxim

Spotify Star

1253 Views

1 replies

0 likes

  • 1253 Views
  • 1 replies
  • 0 likes

Unknown charges to account

I see suspicious charges to my account. Please contact me directly and privately to sort out this matter. P.S. It is ridiculous that I have to post this request in a forum. Real companies have support contact information readily available. I am not i...

Newbie

I see suspicious charges to my account. Please contact me directly and privately to sort out this matter.   P.S. It is ridiculous that I have to post this request in a forum. Real companies ha...

MattSuda

Spotify Star

993 Views

1 replies

1 likes

  • 993 Views
  • 1 replies
  • 1 likes

premium subscription

does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!

Casual Listener

does premium subscripstion expire after 12 months like student discount does or is it that once you have it, your account is premium for good? thanks!

Maxim

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes