Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75389 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140359 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80798 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270404 Views
159 replies
13 likes
Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...
Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
Spotify Star
403 Views
1 replies
0 likes
Hi experts,I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message that something went wrong. I tried two different credit ...
Hi experts, I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message tha...
Spotify Star
499 Views
3 replies
0 likes
Hi,On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. Order ID: 456774874435075Spotify Premium | 12...
Hi, On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have...
Casual Listener
286 Views
1 replies
0 likes
Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
Newbie
593 Views
3 replies
0 likes
I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occured two days ago, hope its not too late!
I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occur...
Community Legend
246 Views
1 replies
0 likes
Hi! I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months. I called the Bank and checked and there is nothing wrong w...
Hi! I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months.&...
Casual Listener
649 Views
5 replies
0 likes
Hi all,I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayPal account, the problem is that the Spotify website w...
Hi all, I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayP...
Community Legend
338 Views
1 replies
1 likes
An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I do ?
An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I ...
Community Legend
285 Views
1 replies
0 likes
THE PAYMENTS ARE TWICE AT THE SAME DAY?? HOW CAN I FIX IT??
THE PAYMENTS ARE TWICE AT THE SAME DAY?? HOW CAN I FIX IT??
Community Legend
278 Views
1 replies
0 likes
Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I cancelled it within one hour, and attempted to start th...
Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I canc...
Spotify Legend
264 Views
1 replies
0 likes
Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar que você mora no mesmo endereço do titular da conta p...
Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar qu...
Spotify Legend
282 Views
1 replies
0 likes
I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family). We each have separate e-mails, the payments have c...
I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family)....
Spotify Legend
523 Views
1 replies
0 likes
Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestätigen meiner Informationen nur die Meldung "Ups, Dei...
Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestät...
Spotify Legend
329 Views
1 replies
0 likes
Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90. Se tiver que pagar mais esses 10 reais quero exto...
Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90...
Moderator
335 Views
2 replies
0 likes
Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?
Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?
Spotify Legend
290 Views
1 replies
0 likes
I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried doing it all over again but no text message from Sp...
I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried ...
Spotify Legend
491 Views
1 replies
0 likes
Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção
Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção
Spotify Legend
298 Views
1 replies
0 likes
Porque quando tento assinar o plano famíliar ocorre isso?
Porque quando tento assinar o plano famíliar ocorre isso?
Spotify Legend
267 Views
1 replies
0 likes
Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were purchased though, and this is a global brand. I'm wondering if one c...
Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were pu...
Spotify Legend
376 Views
1 replies
0 likes
Bonjour, J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spotify tente encore et toujours de me débiter dessus en vain. ...
Bonjour, J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spo...
Spotify Legend
1648 Views
1 replies
1 likes
