Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 186506 Views
- 118 replies
- 12 likes
- 186506 Views
- 118 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 21168 Views
- 28 replies
- 4 likes
- 21168 Views
- 28 replies
- 4 likes
I'm a student why was I just charged £9.99
I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?
- I've always paid £4.99 why this month have u charged me nearly ten pounds. I'm still a student, I've still got 2 years left of my degree?!?
-
-
- Spotify Star
- 319 Views
- 1 replies
- 1 likes
- 319 Views
- 1 replies
- 1 likes
Start subscription with a gift card
I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for starting subscribtion? Can I get 30-days free trial using on...
- I don't have neither credit card nor paypal, my 7 days iphone trial is over and i want to subscribe to Spotify premium. Is it possible to not put any payment info and use only gift card for ...
-
-
- Roadie
- 3364 Views
- 1 replies
- 0 likes
- 3364 Views
- 1 replies
- 0 likes
No se da cambio a premium
Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio
- Pagué mi suscripción a premium y no se registra el cambio en mi app, ya intenté reinstalándola y cerrando sesión y no evidencia el cambio
-
-
- Community Legend
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
30 days free trial
Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....
- Why they says 30 days free trial. I just suscribe now and it end on april 12? It is more like 7 days....
-
-
- Community Legend
- 789 Views
- 1 replies
- 0 likes
- 789 Views
- 1 replies
- 0 likes
Cuenta Premium
Hola. Me suscribí al servicio premium de Spotify, se realizó el pagó pero mi cuenta sigue pareciendo como FREE! Ayuda.
- Hola. Me suscribí al servicio premium de Spotify, se realizó el pagó pero mi cuenta sigue pareciendo como FREE! Ayuda.
-
-
- Community Legend
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Can´t enter the Premium account.
Hello,Im having problems having acces to the Premium family plan. The one paying the account has already sent me an email with the invitation and acces code. Once I place the code, asks me for my family inofrmation and then whech I click submit it te...
- Hello, Im having problems having acces to the Premium family plan. The one paying the account has already sent me an email with the invitation and acces code. Once I place the code, asks me for my f...
-
-
- Community Legend
- 823 Views
- 1 replies
- 0 likes
- 823 Views
- 1 replies
- 0 likes
Charged twice
On the 27th of march i got charged £9.99 even though i signed up for the uni days discount and then on april 3rd i got charged £4.99. These are too close together to be for seperate months, i was wondering why i was charged both prices?
- On the 27th of march i got charged £9.99 even though i signed up for the uni days discount and then on april 3rd i got charged £4.99. These are too close together to be for seperate months, i was won...
-
-
- Casual Listener
- 749 Views
- 2 replies
- 0 likes
- 749 Views
- 2 replies
- 0 likes
My service provider said my premium spoitify should be working but it doesnt
The service provider said i should have premium Spotify till July and for some reason it's not working i have restarted my phone logged in and out and still doesn't work can anyone help me
- The service provider said i should have premium Spotify till July and for some reason it's not working i have restarted my phone logged in and out and still doesn't work can anyone help me
-
-
- Regular
- 1675 Views
- 7 replies
- 0 likes
- 1675 Views
- 7 replies
- 0 likes
Spotify Premium suddenly gone
Hello, I bought Spotify premium in November at 99 euro cents a month, and was happy to let it roll on to the 9.99 euro price after 3 months. However a week ago I noticed ads started playing for the first time in 4 months and my premium was gone, even...
- Hello, I bought Spotify premium in November at 99 euro cents a month, and was happy to let it roll on to the 9.99 euro price after 3 months. However a week ago I noticed ads started pl...
-
-
- Casual Listener
- 1530 Views
- 4 replies
- 0 likes
- 1530 Views
- 4 replies
- 0 likes
Premium doesn't work
Hi! I have recently summit to have spotify premium but it doesn't work. I already have the receipt but my account doesn't recognize me as a premium user.Anybody can help me with my problem?
- Hi! I have recently summit to have spotify premium but it doesn't work. I already have the receipt but my account doesn't recognize me as a premium user. Anybody can help me with my...
-
-
- Casual Listener
- 1549 Views
- 10 replies
- 0 likes
- 1549 Views
- 10 replies
- 0 likes
Bought 3 months but want to change plans...
I bought 3 months of premium, then the next day found out about the family plan amd I'd like to switch to that. Is there a way I can cancel the 3 mnths I payed for, or upgrade and use that money towards the family plan? Thanks for any help!
- I bought 3 months of premium, then the next day found out about the family plan amd I'd like to switch to that. Is there a way I can cancel the 3 mnths I payed for, or upgrade and use that money towa...
-
-
- Community Legend
- 632 Views
- 1 replies
- 0 likes
- 632 Views
- 1 replies
- 0 likes
My Premium ended for a couple of days, I restarted it, will i need to redownload music?
It's abit complicated,i have something like 500 songs on my spotify, my premium ended a couple of days ago, and I, obviously,couldnt listen to music offline or have any of the Premium features, I just reactivated my premium but i am on mobile data, a...
- It's abit complicated,i have something like 500 songs on my spotify, my premium ended a couple of days ago, and I, obviously,couldnt listen to music offline or have any of the Premium features, I jus...
-
-
- Community Legend
- 452 Views
- 1 replies
- 0 likes
- 452 Views
- 1 replies
- 0 likes
Accidentally Upgraded Account under someone else and can't cancel b/c don't know their password.
I had someone else logged into Spotify on my work computer previously. However, I was listening to Spotify under my account (hrfranks). I clicked Upgrade while I was listening under my user name and I used my PayPal account; however, it Upgraded the ...
- I had someone else logged into Spotify on my work computer previously. However, I was listening to Spotify under my account (hrfranks). I clicked Upgrade while I was listening under my user name and ...
-
-
- Community Legend
- 757 Views
- 1 replies
- 0 likes
- 757 Views
- 1 replies
- 0 likes
Spotify Connect - Multiple Speakers/Devices
So, I got the Premium for Family, and we all like it, til we all want to actually listen to it. My husband while he is working, myself while Im driving, and my daughter while she does homework. Getting premium for family had me thinking we could all ...
- So, I got the Premium for Family, and we all like it, til we all want to actually listen to it. My husband while he is working, myself while Im driving, and my daughter while she does homework. Getti...
-
-
- Community Legend
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
credit card
Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
- Hi, I'm trying to pay with my credit card but it keeps saying to enter the expiration date, and I did like so: 06/20 and 0620, but it won't let me.....help? Thanks!
-
-
- Community Legend
- 826 Views
- 5 replies
- 0 likes
- 826 Views
- 5 replies
- 0 likes
No reproduce la canción que indico
Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la lista. Es decir, si quiero escuchar la tercera o cuarta...
- Tengo Spority Premium y tengo problemas con el instalado en mi pc. Cuando quiero escuchar una canción en los menús de "Albums" o "Artistas", nunca toca la canción que pulso sino la primera de la list...
-
-
- Casual Listener
- 742 Views
- 4 replies
- 1 likes
- 742 Views
- 4 replies
- 1 likes
Moving Abroad
So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment.
- So I am a Spotify user and currently living in Indonesia. I am moving to Finland soon and how do I pay for my Spotify premium? Because every country has their own method of payment.
-
-
- Spotify Star
- 1135 Views
- 1 replies
- 0 likes
- 1135 Views
- 1 replies
- 0 likes
family subscription, but i am still being charged?
Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very little money, and this is affecting my economy, i thi...
- Hi, i haven't used spotify for a long time, but started again when we got a family subscription. It is my dad who has it, but somehow i started being charged 100kr a month (9.99$) (?). I have very li...
-
-
- Community Legend
- 732 Views
- 1 replies
- 0 likes
- 732 Views
- 1 replies
- 0 likes
Problem with payment
I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now I can't to log in with e-mail address, because I do...
- I have paid for Spotify premium 6.99 euro,but I didn't want to do it. My problem is connected with account spotify. I have registrated from e-mail address and paid for trial period 0.99 euro,but now ...
-
-
- Community Legend
- 630 Views
- 1 replies
- 0 likes
- 630 Views
- 1 replies
- 0 likes
No puedo activar mi plan familiar premium no acepta mi tarjeta
He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
- He intentado activar mi plan familiar premium y me dice que mi tarjeta esta teniendo problemas, ya intente varias veces y no me lo permite, podrian darme solucion porfavor.
-
-
- Community Legend
- 892 Views
- 1 replies
- 0 likes
- 892 Views
- 1 replies
- 0 likes