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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6558 Views
  • 23 replies
  • 2 likes
  • 6558 Views
  • 23 replies
  • 2 likes

Cancel Spotify

I want to cancel Spotify premium My Question or Issue 

  • Visitor
  • I want to cancel Spotify premium   My Question or Issue  
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Annual plan - Online!

I just spent two and a half hours on the Support chat to figure out why I was not able to redeem a 12 months gift card. It is ridiculous that a streaming platform only allows this if you use a gift card.

  • Visitor
  • I just spent two and a half hours on the Support chat to figure out why I was not able to redeem a 12 months gift card. It is ridiculous that a streaming platform only allows this if you use a gift c...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unexpected plan change

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily CountrySerbiaDevicePixel 6 proOperating SystemAndroid 13 My Question or IssueI had to update the payment method because m...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family  Country Serbia Device Pixel 6 pro Operating System An...
  • OscarDC
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Change of plan and payment issues

Planchanged from individual plan to student CountryPakistan Device(iPhone 12, HP pavilion)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI just bought the individual plan and then changed it to the student, but I already charged the in...

  • Visitor
  • Plan changed from individual plan to student  Country Pakistan  Device (iPhone 12, HP pavilion) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I just bough...
  • Jose_M
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium payment issue

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryGhana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Ghana   Device (iPhone 8, Samsung Galaxy ...
  • Lyubka
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Klarna claiming a payment after changing the Spotify payment method to direct debit

Plan Premium DuoCountryGermany My Question or IssueDear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December 2022. Now Klarna is claiming me back the January invoice, which is alrea...

  • Casual Listener
  • Plan  Premium Duo Country Germany   My Question or Issue Dear Spotify staff, I need someone to contact me. I changed the Spotify payment method from Klarna to direct debit in December...
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

I have already Premium family plan but I have the service paused

I have already a premium family plan but the apps paused my service and also ask for update my payment, I click there and it says "You have already a plan premium you are part of a premium plan of someone else" and just give me the option to see my c...

  • Visitor
  • I have already a premium family plan but the apps paused my service and also ask for update my payment, I click there and it says "You have already a plan premium you are part of a premium plan of so...
  • kaworu_bloodpaw
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been verified as a student but I got charged as an individual.

I have been verified as a student and I pay $4.99 each month, but this month I got charged as an individual and I didn't receive any email to let me reverify my student status.

  • Visitor
  • I have been verified as a student and I pay $4.99 each month, but this month I got charged as an individual and I didn't receive any email to let me reverify my student status.
  • Vasil
  • Moderator
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution i bought for a premium and didn't get it

yesterday i pay twice for a subscription and i didn't receive anything and i didn't got my premium

  • Visitor
  • yesterday i pay twice for a subscription and i didn't receive anything and i didn't got my premium
  • Not applicable
  • 778 Views
  • 2 replies
  • 0 likes
  • 778 Views
  • 2 replies
  • 0 likes

Change region of gift card

My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?

  • Casual Listener
  • My mum bought me a Spotify gift card from amazon.com but I live in France so the code doesn't work. How can I transfer this gift card to France?
  • Julwer
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Por qué en la aplicación no se actualiza el pago?

En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)

  • Visitor
  • En el sitio web ya se hizo el pago y aparece el recibo, pero en los dispositivos me sigue marcando que realice el pago. (Ya me hicieron el cargo)
  • Jose_M
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

PREMIUM ACCOUNT CHANGE

Helloi HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?

  • Visitor
  • Hello i HAVE CHANGED TO THE PREMIUM DUO BUT I KEEP GETTING NOTIFICATIONS THAT MY PREMIUM ACCOUNT PAYMENT IS DUE.. SHOULD I IGNORE?
  • Jose_M
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes