Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 163462 Views
- 109 replies
- 12 likes
- 163462 Views
- 109 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18433 Views
- 27 replies
- 4 likes
- 18433 Views
- 27 replies
- 4 likes
The premium account is not working
I have subscribed the premium account and have received confirmation from my credit card company with the payment. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...
- I have subscribed the premium account and have received confirmation from my credit card company with the payment. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
-
-
- Community Legend
- 481 Views
- 1 replies
- 0 likes
- 481 Views
- 1 replies
- 0 likes
datos de cuenta premium
Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!
- Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!
-
-
- Community Legend
- 709 Views
- 1 replies
- 0 likes
- 709 Views
- 1 replies
- 0 likes
Spotify premium isnt working
I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
- I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
-
-
- Spotify Star
- 789 Views
- 1 replies
- 0 likes
- 789 Views
- 1 replies
- 0 likes
Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount
I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...
- I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
-
-
- Spotify Star
- 662 Views
- 1 replies
- 0 likes
- 662 Views
- 1 replies
- 0 likes
Estou com problemas em cancelar a minha conta, não consigo achar?
Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.
- Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
-
- 1097 Views
- 0 replies
- 0 likes
- 1097 Views
- 0 replies
- 0 likes
Não consigo ativar minha conta premium
Já tentei com cartões master e ali mas não são aceitos, alguma dica?
- Já tentei com cartões master e ali mas não são aceitos, alguma dica?
-
- 662 Views
- 0 replies
- 0 likes
- 662 Views
- 0 replies
- 0 likes
Re: Spotify Premium Question
Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
- Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
-
-
- Casual Listener
- 655 Views
- 2 replies
- 0 likes
- 655 Views
- 2 replies
- 0 likes
Account and payment problem
I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...
- I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
-
-
- Not applicable
- 876 Views
- 2 replies
- 0 likes
- 876 Views
- 2 replies
- 0 likes
Need to Cancel Premium but cant figure out associated email
Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?
- Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card....
-
-
- Community Legend
- 639 Views
- 1 replies
- 0 likes
- 639 Views
- 1 replies
- 0 likes
money subsciption problems
So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...
- So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
-
-
- Community Legend
- 574 Views
- 1 replies
- 0 likes
- 574 Views
- 1 replies
- 0 likes
Two accounts with premium subscription and wanting to cancel the old one
Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!
- Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
-
-
- Community Legend
- 894 Views
- 1 replies
- 0 likes
- 894 Views
- 1 replies
- 0 likes
Someone is buying spotify premium through my bank account.
I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards
- I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
-
-
- Casual Listener
- 952 Views
- 2 replies
- 0 likes
-
Account
- 952 Views
- 2 replies
- 0 likes
Superuser Contribution 12.99 9.99
Why am I getting charged 1299 when the average premium rate is only 999?
- Why am I getting charged 1299 when the average premium rate is only 999?
-
-
- Spotify Legend
- 862 Views
- 2 replies
- 0 likes
- 862 Views
- 2 replies
- 0 likes
Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.
I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...
- I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
-
-
- Community Legend
- 1237 Views
- 5 replies
- 0 likes
-
AccountPremium
- 1237 Views
- 5 replies
- 0 likes
Premium werkt niet meer
Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heeft spotify ook niks afgetrokken en mijn spotify acco...
- Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heef...
-
-
- Community Legend
- 742 Views
- 1 replies
- 0 likes
- 742 Views
- 1 replies
- 0 likes
Cancel Payment - Not My Account
Good morning,I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to go ahead doing this? I previously cancelled my debit card ho...
- Good morning, I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to ...
-
-
- Community Legend
- 981 Views
- 1 replies
- 0 likes
-
AccountPremiumSubscription
- 981 Views
- 1 replies
- 0 likes
My account has changed from premium to free.
How can i get my premium account back? My playlist and everything are gone It has changed from premium to free without me knowing it.
- How can i get my premium account back? My playlist and everything are gone 😞 It has changed from premium to free without me knowing it.
-
-
- Spotify Star
- 1460 Views
- 1 replies
- 0 likes
- 1460 Views
- 1 replies
- 0 likes
After logging in to account it says I'm not subscribed to premium when I am
After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it. Therefore I can't change my credit card details.
- After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it. Therefore I can't change my credit car...
-
-
- Spotify Star
- 915 Views
- 1 replies
- 0 likes
- 915 Views
- 1 replies
- 0 likes
Superuser Contribution Credit Card Switch
I've tried several times in the past week to change the credit card I fund my account with. I consistently get an error message saying it can't be completed at this time. Has anyone else had this issue and what was the solution? thank you
- I've tried several times in the past week to change the credit card I fund my account with. I consistently get an error message saying it can't be completed at this time. Has anyone else ...
-
-
- Newbie
- 1078 Views
- 2 replies
- 0 likes
-
Account
- 1078 Views
- 2 replies
- 0 likes
Free account and gift card
I activated a 1 mounth free account.If I register a gift card do I loose the free day of the remaining free account?Thanks
- I activated a 1 mounth free account. If I register a gift card do I loose the free day of the remaining free account? Thanks
-
-
- Community Legend
- 1074 Views
- 1 replies
- 0 likes
- 1074 Views
- 1 replies
- 0 likes