Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193076 Views
123 replies
12 likes
- 193076 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22015 Views
28 replies
4 likes
- 22015 Views
- 28 replies
- 4 likes
Charged twice - two another payments
I have been charged twice this month . I have spotify premium and mypayment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
I have been charged twice this month . I have spotify premium and my payment is 7,99 eur, but this month it was 7,99 and 5,99 eur at the same time. Why? Thank you so much. VERONICA
Regular
602 Views
9 replies
0 likes
Account
- 602 Views
- 9 replies
- 0 likes
I subscribed to premium offer but it's not visible on my account
Hello, I received a 60 days premium offer that I subscribed to (giving credit card information).I get informed that I can unsubscribe whenever within the 2 months using my account -> subscription menu.But when I connect to my account : I still get pr...
Hello, I received a 60 days premium offer that I subscribed to (giving credit card information). I get informed that I can unsubscribe whenever within the 2 months using my account -> su...
Newbie
311 Views
2 replies
0 likes
- 311 Views
- 2 replies
- 0 likes
Me han cobrado dos veces 9.99 eur. la misma mensualidad
Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además de que esto es una tomadura de pelo, ya es la segu...
Como dice el título me han cobrado dos veces el prémium de Spotify. Me lo han cobrado de forma automática, sin aviso, que si no miro lo que me van cobrando pago 20 euros. ¿Cuál es el problema? Además...
288 Views
0 replies
0 likes
- 288 Views
- 0 replies
- 0 likes
I was supposed to get 2 free years of spotify, but My premium membership expired after 6 months
My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
My phone carrier is fido. When I activated my free spotify it said that I would get 2 free years of spotify premium, but my premium ended after 6 months. Help please.
Community Legend
279 Views
3 replies
0 likes
- 279 Views
- 3 replies
- 0 likes
Money taken but premium subscription not working
I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing seems to work.
I recently purchased Spotify premium for myself but I cannot get it to work on my account it is still saying that I have the free version. I have tried logging in and out multiple times but nothing s...
Community Legend
175 Views
1 replies
0 likes
- 175 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
SUBSCRIPTION
I completely forgot that I had to cancel my Spotify premium because I paid £3 for a 3 month package! I have now cancelled it but is there anyway I can get my £9.99 back? I really need the money I have my driving test this month and need every penny t...
I completely forgot that I had to cancel my Spotify premium because I paid £3 for a 3 month package! I have now cancelled it but is there anyway I can get my £9.99 back? I really need the money I hav...
Community Legend
187 Views
1 replies
0 likes
- 187 Views
- 1 replies
- 0 likes
Pagamento
Boa noite! Preciso de uma ajuda...Eu fiz o pacote do plano familiar pelo cartão de crédito em fevereiro e a compra foi realizada com sucesso, no entanto no mês de março, não recebi em minha boleta o valor referente ao plano contratado... Notei que so...
Boa noite! Preciso de uma ajuda... Eu fiz o pacote do plano familiar pelo cartão de crédito em fevereiro e a compra foi realizada com sucesso, no entanto no mês de março, não recebi em minha boleta ...
Spotify Star
252 Views
1 replies
0 likes
- 252 Views
- 1 replies
- 0 likes
I cancelled my subscription but was still charged
I cancel my subscription and still got charged i want my refund and can't get a hold of no one
I cancel my subscription and still got charged i want my refund and can't get a hold of no one
132 Views
0 replies
0 likes
- 132 Views
- 0 replies
- 0 likes
Cuenta premiun
Cuando me pide el codigo postal y lo ingreso me dice que es incorrecto y no se por que
Cuando me pide el codigo postal y lo ingreso me dice que es incorrecto y no se por que
164 Views
0 replies
0 likes
- 164 Views
- 0 replies
- 0 likes
Can't get 7 days free trial
The pop up comes up for the 7 day premium trial, so I click on the button that says "get premium". It brings me to the 30 day trial that you have to put a credit card in for and won't give me the 7 days.
The pop up comes up for the 7 day premium trial, so I click on the button that says "get premium". It brings me to the 30 day trial that you have to put a credit card in for and won't give me the 7 d...
Newbie
1157 Views
5 replies
0 likes
- 1157 Views
- 5 replies
- 0 likes
Lost premium after app update
I updated the app the other day and logged in now I don't have premium. I prepaid 6 months have order number for proof
I updated the app the other day and logged in now I don't have premium. I prepaid 6 months have order number for proof
Community Legend
1670 Views
8 replies
0 likes
- 1670 Views
- 8 replies
- 0 likes
CC not accepted
Hi, I tried several times to us e credit card as payment method for premium.Credit card (Mastercard)wont be accpeted saying it aint accepted in my country (Switzerland).I checked my settings and my land is set correctly to CH, so does my CC come from...
Hi, I tried several times to us e credit card as payment method for premium. Credit card (Mastercard)wont be accpeted saying it aint accepted in my country (Switzerland). I checked my sett...
Casual Listener
456 Views
6 replies
0 likes
- 456 Views
- 6 replies
- 0 likes
Premium Trial and Sign Up
Hey!I signed up to the 30 day trial and now every time im on Spotify it doesn't acknowledge that I've signed up and asks me to sign up for the free trial over and over again. I have received confirmation receipt etc. I want to continue with Spotify a...
Hey! I signed up to the 30 day trial and now every time im on Spotify it doesn't acknowledge that I've signed up and asks me to sign up for the free trial over and over again. I have received conf...
Community Legend
234 Views
1 replies
0 likes
- 234 Views
- 1 replies
- 0 likes
Charged twice
Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payment. But then i checked my bank account today 4/2/20...
Last month 3/15/2017, i was charged 99DKK (danish money) for my subscription. I planned out that was the last month i would use premium, and just cancel my subscription som days before the next payme...
Community Legend
230 Views
1 replies
0 likes
- 230 Views
- 1 replies
- 0 likes
Subscription fee problem switching from Premium to Family
My Spotify Premium subscription just got renewed yesterday but I wish to switch to Family in couple days.Hence, my question is that when I do the switching, will I be charged in full amount again for the Family package? Or just paying the difference?...
My Spotify Premium subscription just got renewed yesterday but I wish to switch to Family in couple days. Hence, my question is that when I do the switching, will I be charged in full amount again f...
Newbie
270 Views
2 replies
0 likes
- 270 Views
- 2 replies
- 0 likes
Won't cancel my subscription
So I tried spotify's special 3 month premium offer for 50 pesos here in the Philippine. So my 3 month subscription ended in march 31, 2017. I forgot to unsubscribe from my premium account and I unsubscribed today which is april 2, 2017 and when I uns...
So I tried spotify's special 3 month premium offer for 50 pesos here in the Philippine. So my 3 month subscription ended in march 31, 2017. I forgot to unsubscribe from my premium account and I unsub...
Community Legend
288 Views
2 replies
0 likes
- 288 Views
- 2 replies
- 0 likes
Gift subscription in Portugal - my account is from UK
Hello! thanks in advance for your help. Im trying to buy my friend a 6 months subscription to Spotify, he lives in Portugal and my account is from UK, will that create a problem?
Hello! thanks in advance for your help. Im trying to buy my friend a 6 months subscription to Spotify, he lives in Portugal and my account is from UK, will that create a problem?&...
Spotify Star
926 Views
3 replies
0 likes
Gift Card
- 926 Views
- 3 replies
- 0 likes
Den
Mi tarjeta de regalo no me permite hacer valido el codigo, me manda a departamento de atencion, que hago?
Mi tarjeta de regalo no me permite hacer valido el codigo, me manda a departamento de atencion, que hago?
179 Views
0 replies
0 likes
- 179 Views
- 0 replies
- 0 likes
Switching premium account from Facebook to email
Hi,My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook account I could no longer access Spotify. I only just ...
Hi, My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook...
Spotify Star
210 Views
1 replies
0 likes
- 210 Views
- 1 replies
- 0 likes