Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 175348 Views
- 114 replies
- 12 likes
- 175348 Views
- 114 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19571 Views
- 27 replies
- 4 likes
- 19571 Views
- 27 replies
- 4 likes
Trying to get premium
Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
- Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
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- Community Legend
- 826 Views
- 1 replies
- 0 likes
- 826 Views
- 1 replies
- 0 likes
How did Spotify know my new card information
I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?
- I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?
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- Casual Listener
- 585 Views
- 1 replies
- 0 likes
- 585 Views
- 1 replies
- 0 likes
Premium to family
I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I have just paid?
- I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I...
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- Community Legend
- 467 Views
- 1 replies
- 0 likes
- 467 Views
- 1 replies
- 0 likes
The premium account is not working
I have subscribed the premium account and have received confirmation from my credit card company with the payment. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...
- I have subscribed the premium account and have received confirmation from my credit card company with the payment. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
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- Community Legend
- 609 Views
- 1 replies
- 0 likes
- 609 Views
- 1 replies
- 0 likes
datos de cuenta premium
Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!
- Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!
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- Community Legend
- 760 Views
- 1 replies
- 0 likes
- 760 Views
- 1 replies
- 0 likes
Spotify premium isnt working
I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
- I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
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- Spotify Star
- 851 Views
- 1 replies
- 0 likes
- 851 Views
- 1 replies
- 0 likes
Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount
I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...
- I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
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- Spotify Star
- 673 Views
- 1 replies
- 0 likes
- 673 Views
- 1 replies
- 0 likes
Estou com problemas em cancelar a minha conta, não consigo achar?
Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.
- Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
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- 1130 Views
- 0 replies
- 0 likes
- 1130 Views
- 0 replies
- 0 likes
Não consigo ativar minha conta premium
Já tentei com cartões master e ali mas não são aceitos, alguma dica?
- Já tentei com cartões master e ali mas não são aceitos, alguma dica?
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- 671 Views
- 0 replies
- 0 likes
- 671 Views
- 0 replies
- 0 likes
Re: Spotify Premium Question
Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
- Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
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- Casual Listener
- 707 Views
- 2 replies
- 0 likes
- 707 Views
- 2 replies
- 0 likes
Account and payment problem
I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...
- I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
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- Not applicable
- 966 Views
- 2 replies
- 0 likes
- 966 Views
- 2 replies
- 0 likes
Need to Cancel Premium but cant figure out associated email
Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?
- Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card....
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- Community Legend
- 728 Views
- 1 replies
- 0 likes
- 728 Views
- 1 replies
- 0 likes
money subsciption problems
So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...
- So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
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- Community Legend
- 657 Views
- 1 replies
- 0 likes
- 657 Views
- 1 replies
- 0 likes
Two accounts with premium subscription and wanting to cancel the old one
Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!
- Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
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- Community Legend
- 965 Views
- 1 replies
- 0 likes
- 965 Views
- 1 replies
- 0 likes
Someone is buying spotify premium through my bank account.
I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards
- I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
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- Casual Listener
- 1002 Views
- 2 replies
- 0 likes
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Account
- 1002 Views
- 2 replies
- 0 likes
Superuser Contribution 12.99 9.99
Why am I getting charged 1299 when the average premium rate is only 999?
- Why am I getting charged 1299 when the average premium rate is only 999?
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- Spotify Legend
- 977 Views
- 2 replies
- 0 likes
- 977 Views
- 2 replies
- 0 likes
Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.
I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...
- I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
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- Community Legend
- 1245 Views
- 5 replies
- 0 likes
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AccountPremium
- 1245 Views
- 5 replies
- 0 likes
Premium werkt niet meer
Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heeft spotify ook niks afgetrokken en mijn spotify acco...
- Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heef...
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- Community Legend
- 746 Views
- 1 replies
- 0 likes
- 746 Views
- 1 replies
- 0 likes
Cancel Payment - Not My Account
Good morning,I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to go ahead doing this? I previously cancelled my debit card ho...
- Good morning, I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to ...
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- Community Legend
- 987 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 987 Views
- 1 replies
- 0 likes
My account has changed from premium to free.
How can i get my premium account back? My playlist and everything are gone It has changed from premium to free without me knowing it.
- How can i get my premium account back? My playlist and everything are gone 😞 It has changed from premium to free without me knowing it.
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- Spotify Star
- 1463 Views
- 1 replies
- 0 likes
- 1463 Views
- 1 replies
- 0 likes