Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 184603 Views
- 116 replies
- 12 likes
- 184603 Views
- 116 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 20979 Views
- 28 replies
- 4 likes
- 20979 Views
- 28 replies
- 4 likes
Account and payment problem
I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...
- I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
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- Not applicable
- 1030 Views
- 2 replies
- 0 likes
- 1030 Views
- 2 replies
- 0 likes
Need to Cancel Premium but cant figure out associated email
Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?
- Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card....
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- Community Legend
- 763 Views
- 1 replies
- 0 likes
- 763 Views
- 1 replies
- 0 likes
money subsciption problems
So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...
- So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
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- Community Legend
- 685 Views
- 1 replies
- 0 likes
- 685 Views
- 1 replies
- 0 likes
Two accounts with premium subscription and wanting to cancel the old one
Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!
- Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
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- Community Legend
- 1011 Views
- 1 replies
- 0 likes
- 1011 Views
- 1 replies
- 0 likes
Someone is buying spotify premium through my bank account.
I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards
- I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
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- Casual Listener
- 1030 Views
- 2 replies
- 0 likes
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Account
- 1030 Views
- 2 replies
- 0 likes
Superuser Contribution 12.99 9.99
Why am I getting charged 1299 when the average premium rate is only 999?
- Why am I getting charged 1299 when the average premium rate is only 999?
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- Spotify Legend
- 996 Views
- 2 replies
- 0 likes
- 996 Views
- 2 replies
- 0 likes
Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.
I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...
- I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
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- Community Legend
- 1268 Views
- 5 replies
- 0 likes
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AccountPremium
- 1268 Views
- 5 replies
- 0 likes
Premium werkt niet meer
Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heeft spotify ook niks afgetrokken en mijn spotify acco...
- Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heef...
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- Community Legend
- 755 Views
- 1 replies
- 0 likes
- 755 Views
- 1 replies
- 0 likes
Cancel Payment - Not My Account
Good morning,I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to go ahead doing this? I previously cancelled my debit card ho...
- Good morning, I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to ...
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- Community Legend
- 1003 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 1003 Views
- 1 replies
- 0 likes
My account has changed from premium to free.
How can i get my premium account back? My playlist and everything are gone It has changed from premium to free without me knowing it.
- How can i get my premium account back? My playlist and everything are gone 😞 It has changed from premium to free without me knowing it.
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- Spotify Star
- 1476 Views
- 1 replies
- 0 likes
- 1476 Views
- 1 replies
- 0 likes
After logging in to account it says I'm not subscribed to premium when I am
After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it. Therefore I can't change my credit card details.
- After logging into my account online in order to change my credit card details, it says I'm not subscribed to premium when I am and pay monthly for it. Therefore I can't change my credit car...
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- Spotify Star
- 931 Views
- 1 replies
- 0 likes
- 931 Views
- 1 replies
- 0 likes
Superuser Contribution Credit Card Switch
I've tried several times in the past week to change the credit card I fund my account with. I consistently get an error message saying it can't be completed at this time. Has anyone else had this issue and what was the solution? thank you
- I've tried several times in the past week to change the credit card I fund my account with. I consistently get an error message saying it can't be completed at this time. Has anyone else ...
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- Newbie
- 1106 Views
- 2 replies
- 0 likes
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Account
- 1106 Views
- 2 replies
- 0 likes
Free account and gift card
I activated a 1 mounth free account.If I register a gift card do I loose the free day of the remaining free account?Thanks
- I activated a 1 mounth free account. If I register a gift card do I loose the free day of the remaining free account? Thanks
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- Community Legend
- 1111 Views
- 1 replies
- 0 likes
- 1111 Views
- 1 replies
- 0 likes
Solved!! Have been overcharged, £9.99 in stead of €9.99
Dear Community, Updated my payment details today, having lived in Belgium for the past 10 years, I always use Belgian CC as well.From now on I will be charged €9.99 (which is good) but looking back at all previous invoices, they always charged me £9....
- Dear Community, Updated my payment details today, having lived in Belgium for the past 10 years, I always use Belgian CC as well. From now on I will be charged €9.99 (which is good) but loo...
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- Community Legend
- 987 Views
- 1 replies
- 0 likes
- 987 Views
- 1 replies
- 0 likes
Facturas (Invoice)
De dónde se pueden descargar las Facturas (Invoice) del servicio?Gracias
- De dónde se pueden descargar las Facturas (Invoice) del servicio? Gracias
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- Spotify Star
- 1085 Views
- 3 replies
- 0 likes
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Account
- 1085 Views
- 3 replies
- 0 likes
Charged monthly but no Account
Hi,My friend checked her bank statement and realised that she's being charged €9,99 every month by Spotify even though she doesn't even use Spotify (and has never created an account with them). She has never given her credit card details to others.Is...
- Hi, My friend checked her bank statement and realised that she's being charged €9,99 every month by Spotify even though she doesn't even use Spotify (and has never created an account with them). S...
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- Community Legend
- 1983 Views
- 1 replies
- 0 likes
- 1983 Views
- 1 replies
- 0 likes
Subscribed to premium through iTunes but it's not working in the app
I subscribed to premium through iTunes, but it's not working in the actual app, I logged out and in many times, I also deleted it but it still isn't working, I feel like i just wasted my money for nothing because it won't let me actually get premium,...
- I subscribed to premium through iTunes, but it's not working in the actual app, I logged out and in many times, I also deleted it but it still isn't working, I feel like i just wasted my money for no...
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- Composer
- 2519 Views
- 1 replies
- 0 likes
- 2519 Views
- 1 replies
- 0 likes
Subscription Payment Not Accepted
When I go to get my 30 day free trial and then continue my subscription, it says I need an experation month even though I already properly put it in.
- When I go to get my 30 day free trial and then continue my subscription, it says I need an experation month even though I already properly put it in.
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- Composer
- 825 Views
- 1 replies
- 0 likes
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PremiumSubscription
- 825 Views
- 1 replies
- 0 likes
Superuser Contribution My Card Was Charged Twice
Hello! I was hoping someone could help me. I've checked and I don't have two accounts open with Spotify, but my card was charged twice. I checked my recipts on Spotify and compared them to my statement and according to Spotify, I was only charged onc...
- Hello! I was hoping someone could help me. I've checked and I don't have two accounts open with Spotify, but my card was charged twice. I checked my recipts on Spotify and compared them to my stateme...
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- Roadie
- 771 Views
- 1 replies
- 0 likes
- 771 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelar subscripción
Hola, Estoy intentando cancelar subscripción, de echo llego al final de la cancelación y me pone que mi suscripción premium ha sido cancelada. Sin embargo, cuando vuelvo a entrar en mi perfil me pone que mañana se me renovará automaticamente mi suscr...
- Hola, Estoy intentando cancelar subscripción, de echo llego al final de la cancelación y me pone que mi suscripción premium ha sido cancelada. Sin embargo, cuando vuelvo a entrar en mi perfil ...
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- Roadie
- 2479 Views
- 1 replies
- 0 likes
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Premium
- 2479 Views
- 1 replies
- 0 likes