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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70917 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134708 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73577 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257137 Views
156 replies
13 likes
I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have access to the free version. It had apparently been c...
I have Spotify PREMIUM through my phone contract. It stopped working suddenly last week. I contacted my phone provider, and they confirmed I have Spotify Premium until October 2017, but I only have a...
Community Legend
400 Views
1 replies
0 likes
Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on my card why's that happening?
Hi, I have a premium account and I was extend my account period with a gift card for 3 months. In this instance currently my premium account will continue to 3 months, still getting charged on m...
Spotify Star
725 Views
3 replies
0 likes
I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!
I was charged twice for my student premium account. Will Spotify just skip the payment for next month then or what? If so, how do they know to not bill me next month?? Thanks!
Casual Listener
579 Views
4 replies
0 likes
So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal with ads and can't chose my preferred songs. Of cour...
So are we being scammed here ? I've been paying/charged for premium $9.99 for 5 months and now my spotify is asking me to upgrade to premium but when I log in it says I'm in premium. I have to deal w...
Community Legend
370 Views
1 replies
0 likes
Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was downgraded to the free account. Did this happen to anyone esle?.
Hi folks, Would like your input on a situation that I have. I upgraded my account to the Family Premium plan last month and was using it just fine. However, today I realized that I was...
Newbie
519 Views
1 replies
0 likes
I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be fixed in the near future? If not, I'll probably ca...
I upgraded to premium several months ago so I could get spotify on my roku TV. Now I see that for some reason our playlists aren't going to show up on the Roku app moving forward. Is this going to be...
Casual Listener
644 Views
2 replies
2 likes
Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan because we couldn't confirm that she lives on the sam...
Hi, I'm having a problem, every time I try to add my sister to my family plan when she accept the invitation code it shows a message that says something like "you can't be part of this family plan be...
Community Legend
512 Views
1 replies
1 likes
I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
I was following a link in my email to upgrade to premium and my card was charged, but subscription still says free not premium?
Community Legend
381 Views
1 replies
0 likes
i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my new releases section. i remember that i had access t...
i've been using a premium spotify account for many years and since about one year ago my account got filled with unwanted music, lots of horrible recommendations and weird abums advertisement on my n...
Casual Listener
568 Views
1 replies
1 likes
Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no money has been charged. Try again or use another paymen...
Hello! I've tried multiple times to upgrade to premium with multiple cards but I get the same error message saying,“Oops, seems your card or payment provider is having a bad day. Don’t worry, no mone...
Casual Listener
487 Views
3 replies
0 likes
HelloI buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euroDo i have to wait or something else
Hello I buyed a prepiad card from 10 euro I typed the code into my phone my phone says that i have a premium account but on my PC it says you have a payment from 0 euro Do i ha...
Community Legend
342 Views
1 replies
0 likes
Hello, I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May. So, what's going on if on May 4. 2017 (end of free trial), have i always not upgraded payments informations ? ...
Hello, I want to start free 30 days trial today, but i need to put my credit card informations and this card will expire next month in May. So, what's going on if on May 4. 2017 (en...
Casual Listener
1365 Views
2 replies
0 likes
How do I continue to pay for Spotify Thur sprint after I upgrade to the family
How do I continue to pay for Spotify Thur sprint after I upgrade to the family
Spotify Star
472 Views
1 replies
0 likes
I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs count towards my three device limit? Thanks.
I'm interested in starting a premium account. Only thing I'm looking at now is the device limit. I've got my work PC, home PC, and two SmartPhones I'd like to stream from. Will the two desktop PCs co...
Community Legend
601 Views
2 replies
0 likes
I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??
I have cancelled my Spotify premium and do not want to serve out the month. Is it possible to get my money back if I don't want to wait until the end of the month??
Community Legend
345 Views
1 replies
0 likes
I am trying to change the payment method and it wont accept my expiration date. What can i do?
I am trying to change the payment method and it wont accept my expiration date. What can i do?
Community Legend
286 Views
1 replies
0 likes
When I go to payment methods, there is no 'bank slip' option. Those black bars don't show. A friend of mine tried it too (he pays by this method), and it didn't show to him either
When I go to payment methods, there is no 'bank slip' option. Those black bars don't show. A friend of mine tried it too (he pays by this method), and it didn't show to him either
Casual Listener
316 Views
1 replies
0 likes
I am Mexican, I am living in another country for a while and it turns out that my premium account expired, same that I used since I arrived 3 months ago. I asked somebody in Mexico buying this spotify card for me, And I have registered the pin and ev...
I am Mexican, I am living in another country for a while and it turns out that my premium account expired, same that I used since I arrived 3 months ago. I asked somebody in Mexico buying this spotif...
246 Views
0 replies
0 likes
so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because my account has already changed into the regular ac...
so i decided i didn't need my premium account and cancelled it a few minutes ago, only to find out i had already paid for this month. does this mean i just paid 9,99 for four days of premium? because...
Community Legend
536 Views
5 replies
0 likes
I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund
I'm being charged through my phone bill and my bank account I want too know why? And how I can get a refund
Community Legend
309 Views
1 replies
0 likes
