Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131007 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63424 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243580 Views
149 replies
13 likes
Hi, I just had to cancel the credit card that my Spotify account was being paid from and want to change it to another credit card; however, I keep getting an error message that the card won't work. I've contacted my bank and they've said that there's...
Hi, I just had to cancel the credit card that my Spotify account was being paid from and want to change it to another credit card; however, I keep getting an error message that the card won'...
Community Legend
875 Views
1 replies
0 likes
I cancelled my subscription WEEKS ago on line, but the money is still being taken from my credit card. I would like Spotify to confirm in writing that this is going to stop. How can I arrange this.
I cancelled my subscription WEEKS ago on line, but the money is still being taken from my credit card. I would like Spotify to confirm in writing that this is going to stop. How can I arr...
Community Legend
2565 Views
3 replies
0 likes
I just added a family memeber to my account but we can't play music at the same time which is contrary to what it says you can do online. Is that correct, we should be able to both play music at the same time using our logins?
I just added a family memeber to my account but we can't play music at the same time which is contrary to what it says you can do online. Is that correct, we should be able to both play music at the ...
Spotify Star
1195 Views
1 replies
0 likes
I canceled my Spotify Premium subscription over 2 weeks ago, as I am low on money and trying to save, but I was charged today after canceling my subscription. Is there any way I can receive a refund and have my subscription cancelled? Thanks
I canceled my Spotify Premium subscription over 2 weeks ago, as I am low on money and trying to save, but I was charged today after canceling my subscription. Is there any way I can receive a refund ...
Not applicable
1306 Views
1 replies
0 likes
I have paid for three months automotically via my gsm operator vodafone but still my spotify account seems free mod and i couldn't fix it. I don't know how can i solve this problem.
I have paid for three months automotically via my gsm operator vodafone but still my spotify account seems free mod and i couldn't fix it. I don't know how can i solve this problem.
Community Legend
1812 Views
1 replies
0 likes
I had a free trail, then decided to become a premium subscriber, my account still says Free, and I can't listen offline because when I try to download it says "you've discovered a premium feature". Anyone else have this problem? I logged out and back...
I had a free trail, then decided to become a premium subscriber, my account still says Free, and I can't listen offline because when I try to download it says "you've discovered a premium feature". A...
Community Legend
884 Views
1 replies
0 likes
My trial period ended today, and I want to upgrade to premium. My only payment option is PayPal, but it just won't let me. My country is US on both accounts, and I've tried to pay in a desktop incognito window but that won't work either.
My trial period ended today, and I want to upgrade to premium. My only payment option is PayPal, but it just won't let me. My country is US on both accounts, and I've tried to pay in a desktop incogn...
Spotify Star
2332 Views
7 replies
0 likes
my husband decided to be a smart **bleep** and cancel my daughter's family subscription to spotify that she had on her ipod. she just came in crying and said she lost over 800 songs. if i sign her up for a student premium account, is there any way of...
my husband decided to be a smart **bleep** and cancel my daughter's family subscription to spotify that she had on her ipod. she just came in crying and said she lost over 800 songs. if i...
Community Legend
1546 Views
3 replies
0 likes
What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?
What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?
Community Legend
343 Views
3 replies
0 likes
Hi,My Spotify premium account is linked to my Facebook account that is now deactivated how do I carry on using my premium account
Hi, My Spotify premium account is linked to my Facebook account that is now deactivated how do I carry on using my premium account
Community Legend
1749 Views
1 replies
0 likes
I have Subcribtion over my Provider Salt since 10.4.2016. But My Account say i'm sill free. I tried to login new on any divice but didn't workd. i'm using the right login i check it whit my provider.
I have Subcribtion over my Provider Salt since 10.4.2016. But My Account say i'm sill free. I tried to login new on any divice but didn't workd. i'm using the right login i check it whit my provider.
Casual Listener
1276 Views
2 replies
0 likes
Hi, i got some payment problems, wont accept any cards i try to put in the "upgrade" page. Im from Finland and i have tryed 2 different cards (OP bank) and one virtual mastercard and all 3 gives same error "bank?? has and bad day bla bla bla try agai...
Hi, i got some payment problems, wont accept any cards i try to put in the "upgrade" page. Im from Finland and i have tryed 2 different cards (OP bank) and one virtual mastercard and all 3 g...
Community Legend
663 Views
6 replies
0 likes
I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does purchasing spotify premium overseas will enable me to us...
I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does ...
Spotify Star
1690 Views
1 replies
0 likes
I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
I need an invoice from 09/16, but my transaction history only shows invoices from 10/16. Where can I find the rest of them?
Spotify Star
691 Views
1 replies
0 likes
Dear Spotify team,I´m equally annoyed and surprised to see a charge in my bank (credit card associated to spotify) from march for a premium subscription, when I have a free account (as you can see in the attachements). I also can´t seem to see this a...
Dear Spotify team, I´m equally annoyed and surprised to see a charge in my bank (credit card associated to spotify) from march for a premium subscription, when I have a free account (as you can see ...
Roadie
1804 Views
3 replies
0 likes
I have a premiumaccount for almost two years now and today i went on my account and I had commercials and couldn't download for offline. I already signed in and out but that didn't work.
I have a premiumaccount for almost two years now and today i went on my account and I had commercials and couldn't download for offline. I already signed in and out but that didn't work.
Community Legend
1012 Views
3 replies
0 likes
I first created my Spotify account using my Facebook account. Now, I want to cancel not only my Facebook account likewise my email of subscription. Is there a way to change the email that I'm using at my Spotify account or even transfer the playlists...
I first created my Spotify account using my Facebook account. Now, I want to cancel not only my Facebook account likewise my email of subscription. Is there a way to change the email that I'...
Spotify Star
893 Views
1 replies
0 likes
I paid for the monthly Spotify subscription and received an email from Apple with my receipt and when I log onto Spotify it still says I'm a free member
I paid for the monthly Spotify subscription and received an email from Apple with my receipt and when I log onto Spotify it still says I'm a free member
Community Legend
1977 Views
1 replies
0 likes
Hi, not sure where to sort this, but I noticed I had an overdue bill for an expired credit card. I checked and sure enough, Spotify still managed to put a charge on this card after it expired. Needless to say, I have interest charges on it too now si...
Hi, not sure where to sort this, but I noticed I had an overdue bill for an expired credit card. I checked and sure enough, Spotify still managed to put a charge on this card after it expired. Needle...
Community Legend
1188 Views
1 replies
0 likes
When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came. Anyone knows about?
When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came. Anyone knows about?
Newbie
729 Views
2 replies
0 likes
