Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70838 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134607 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73442 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256956 Views
156 replies
13 likes
Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go to the subsciption's section, there's no possibilt...
Hello guys! I've made a mess. I've activated the 7 days try period of Spotyfy cause I've accidentally clicked on the popup. I would like to cancel the activation, so I looked at the faq but when I go...
Community Legend
614 Views
1 replies
0 likes
Hello,I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help!thank you in advance!!
Hello, I bought me a premium card for 10€ in a supermarket and now I have the problem that my code doesn't work. It says that my code would be invalid. I really need help! thank you in advance!!
Community Legend
663 Views
1 replies
0 likes
Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help
Getting charged twice in two different days on my card why's that happening The total headed up to $54.84 please help
Community Legend
1015 Views
1 replies
0 likes
Hello, Why are my family members being removed from my family account if address is the same? I've tried to confirm my account address but it only shows the Zip code, not full address.
Hello, Why are my family members being removed from my family account if address is the same? I've tried to confirm my account address but it only shows the Zip code, not full addre...
Casual Listener
953 Views
2 replies
0 likes
Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria.Thank you!Leticia De Faria
Hello, I would like to get the premium version for me, private person NOT FOR A COMPANY. Is it possible? I live and work in Austria. Thank you! Leticia De Faria
Spotify Star
1395 Views
1 replies
0 likes
I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymore.
I bought the 3month trial for 99¢ back in December. Two days ago, it charged me full price, as my trial had ended. Is there anyway to get a refund for the full price, as I dont want the service anymo...
Spotify Star
600 Views
1 replies
0 likes
Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It's amazing how bad the security here is.Can I get my...
Hello I just bought premium accidentally! I was in a free trial and a pop up just appeared and I accidentally clicked something which I didn't read. Then I got an email saying I just payed 10£!!! It'...
Community Legend
2459 Views
2 replies
0 likes
So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i want now, after haveing a charge of 9.99 on my new ...
So, ive had spotify for about 14 months of PREMIUM SERVICE acording to my paypal log. And for the last month, i have lost my email and password as it was changed to a new email which was lost. All i ...
Community Legend
750 Views
3 replies
0 likes
I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. I don't know what to do.
I pay money every month to have premium, but suddenly I can only use it like its a normal account (free). Whats going on, Im logged in with my account and I checked if the payment worked and it did. ...
Community Legend
914 Views
1 replies
0 likes
Hei!Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 17.04.2017. Miten saan ylimääräisen maksun palautettua...
Hei! Spotify on perinyt minulta tuplamaksun, kahdella eri viitenumerolla. Kuukausittainen maksu on peritty siis kahdesti maaliskuulta 2017 mutta seuraavassa tilauksessa maksupäiväksi on luokiteltu 1...
812 Views
0 replies
0 likes
Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything. I have a gift card my premium subscription has expired and I would like to redeem..
Any suggestion on why the redeem menu from my account page spotify windows 10 does not resolve to anything. I have a gift card my premium subscription has expired and I would like to redeem..
Casual Listener
3667 Views
6 replies
0 likes
My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.
My card was charged twice for premium, a week apart. And no it's not cause I have two Spotify accounts. Because the other account is still not premium.
Casual Listener
976 Views
1 replies
0 likes
Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi and 4g but I couldn't do it.. Thanks!
Hi! I am having trouble when I try to activate a free premiun account for 30 days.. I don't care if I have to pay but I can't activate anything.. Can anyone help me? I try to update this with wifi an...
Roadie
830 Views
1 replies
0 likes
HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV
HI. TINATRY KO KASI ISUBSCRIBE TO PREMIUM, SMART UNG PAYMENT, SABI NILA SINEND NA UNG PIN, PERO WALA PA NAMAN AKONG NARERECV
630 Views
0 replies
0 likes
When l have downloaded music on my trial 7 days will it all disappear after that??
When l have downloaded music on my trial 7 days will it all disappear after that??
Community Legend
1386 Views
1 replies
0 likes
Que debo de hacer para salir de un paquete familiar que quedó inactivo
Que debo de hacer para salir de un paquete familiar que quedó inactivo
Casual Listener
40758 Views
1 replies
1 likes
Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them...Did that happened to anyone else? Thanks Mary
Hi! I need invoices for my subscription, and I got them last year, but now it only shows 0,00€ on the invoices and I can't access them... Did that happened to anyone else? Thanks M...
Community Legend
837 Views
1 replies
0 likes
Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero por error cerre sesion y ahora no me se el correo ( ...
Hola, me he creado una cuenta con un correo inventado y me hice premium por tres meses 99 centimos. Y luego ya 10 euros al mes. El problema es que hoy acaban los tres meses y me quiero quitar, pero p...
Newbie
1403 Views
1 replies
1 likes
Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
Spotify charged my card twice this month. Once on the 12 and once on the 28th. I thought it was only charged once a month. Can anyone help? I'd like to know why it did this and it needs to be fixed.
Community Legend
1570 Views
1 replies
0 likes
A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course i cant listen to music any more. I Understand its ...
A few week ago i needed some money and I decided to reverse 2 spotify premium payments. So basically i 'borrowed' 20 euro. After a short time i could not log in with my facebook account and of course...
Community Legend
1074 Views
1 replies
0 likes
