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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131017 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63455 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243638 Views
149 replies
13 likes
Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or receipt. Neither did the recipient receive an email from Spotify with t...
Hi everyone, I was trying to buy 12-months Spotify unlimited for a friend's birthday present who has never used spotify before. I paid and didnt receive any email confirmation or rece...
Casual Listener
899 Views
2 replies
0 likes
I realize that my account change to Premiun. I did not requested it. I want to switch to the Free service. Butt when I go to to subscription, then to subscription and payment. The option for cancel your subscription do not appear. Only this : a tick ...
I realize that my account change to Premiun. I did not requested it. I want to switch to the Free service. Butt when I go to to subscription, then to subscription and payment. The option for cancel y...
Newbie
9988 Views
22 replies
3 likes
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
Roadie
160477 Views
186 replies
46 likes
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
Newbie
77787 Views
48 replies
16 likes
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...
Newbie
8509 Views
4 replies
1 likes
I had a premium account but I unsubscibed because I am eligible for a student discount but now that I am trying to join spotify again through student discount it is not allowing me to? Answers much appreciated Thanks!
I had a premium account but I unsubscibed because I am eligible for a student discount but now that I am trying to join spotify again through student discount it is not allowing me to? Answer...
Casual Listener
21421 Views
44 replies
6 likes
This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription would cost me $9.99. For the past few months, when I w...
This is crap. I've been a loyal customer with spotify for about a year now and I always renew my Premium subscription each month. Originally I was under the impression that a month's subscription wou...
Newbie
3229 Views
12 replies
3 likes
Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
Hi, I bought a 30 euro giftcard, code is invalid. Shop said they activivated it. What now? help!
Moderator
6065 Views
6 replies
0 likes
I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!/article/Availability-in-overseas-territories
I am living in Zambia and traveling to other countries. If I pay for Spotify Premium but the country isn't on the list below, will it work? https://support.spotify.com/us/learn-more/faq/#!...
Spotify Star
4717 Views
2 replies
0 likes
Please Note: This chart was created by me for clarification purposes here on the Spotify Community. This chart is not endorsed by, or form any part of, official subscription information from Spotify. All details are correct at time of publishing. As ...
Please Note: This chart was created by me for clarification purposes here on the Spotify Community. This chart is not endorsed by, or form any part of, official subscription information from Spotify....
Casual Listener
264417 Views
109 replies
66 likes
I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was informed of this by an ad on my laptop on Spotify....
I have just checked my PayPal account and have noticed £9.99 has been taken by Spotify. I have not been charged for the past couple of months and I assumed this was because Spotify is now free? I was...
Not applicable
46658 Views
61 replies
1 likes
I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner....
I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom'...
Newbie
129006 Views
96 replies
0 likes
I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form,...
I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've cr...
Moderator
8268 Views
28 replies
0 likes
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?
I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
Spotify Legend
16916 Views
22 replies
0 likes
I am thinking about cancelling my premium subscription as i have noticed of late i am not really using spotify that much on my phone or ipad anymore, not enough to justify £10 a month.I want to cancel the payment and downgrade to the free version or ...
I am thinking about cancelling my premium subscription as i have noticed of late i am not really using spotify that much on my phone or ipad anymore, not enough to justify £10 a month. I want to can...
Newbie
10478 Views
7 replies
0 likes
Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
Spotify Legend
309716 Views
300 replies
7 likes
Hello! Today i bought spotify premium via paypal,and i got one month for free. I did that 4hours ago and on my account it says that i have active spotify premium account but when i log into application on my desktop i still see that i have exceeded m...
Hello! Today i bought spotify premium via paypal,and i got one month for free. I did that 4hours ago and on my account it says that i have active spotify premium account but when i log into applicati...
Newbie
1278 Views
9 replies
2 likes
What does the spotify premium subscription charge appear as on my credit card? There's nothing which appears as Spotify and the only item around the price of the spotify subscription looks dodgy.
What does the spotify premium subscription charge appear as on my credit card? There's nothing which appears as Spotify and the only item around the price of the spotify subscription looks dodgy.&nbs...
Spotify Legend
34452 Views
13 replies
2 likes
I upgraded to premium but I'm still getting adverts. I logged out and in multiple times but nothing seems to help.
I upgraded to premium but I'm still getting adverts. I logged out and in multiple times but nothing seems to help.
Newbie
18609 Views
88 replies
6 likes
