Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 41883 Views
- 19 replies
- 1 likes
- 41883 Views
- 19 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5299 Views
- 23 replies
- 2 likes
- 5299 Views
- 23 replies
- 2 likes
Solved!! Purchasing premium
Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
- Hi, I tried the free trial a while back and didn't proceed to paying for premium. I would now like to purchase premium without doing a free trial. Is there any way?
-
-
- Casual Listener
- 1431 Views
- 1 replies
- 0 likes
- 1431 Views
- 1 replies
- 0 likes
Spotify Premium Cannot change my country
I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted a new payment method but never updates my country ...
- I have followed the process outlined in the description on how to change your country, by going to subscription clicking the ... and going to change country.. It says it successful, and even accepted...
-
-
- Casual Listener
- 1234 Views
- 4 replies
- 0 likes
- 1234 Views
- 4 replies
- 0 likes
Solved!! Premium
Got premium for the first time but first free month did not activate, what should I do?
- Got premium for the first time but first free month did not activate, what should I do?
-
-
- Spotify Star
- 1747 Views
- 5 replies
- 0 likes
- 1747 Views
- 5 replies
- 0 likes
Canceling 7 day trial
I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days (on iphone)
- I accidentally clicked on the seven day trial thing and i went to the site trying to unsubscribe and nothing and i cant figure anything out i just dont want to be charged at the end of the seven days...
-
-
- Spotify Star
- 1093 Views
- 1 replies
- 0 likes
-
Subscription
- 1093 Views
- 1 replies
- 0 likes
Solved!! FREE 6 mo. Spotify with Rogers
I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
- I am being charged $9.99 for Spotify when it is supposed to be FREE for 6 months, it has only been a month and a half since I activated my New Phone and Plan with Rogers. What am I to do to fix this??
-
-
- Roadie
- 1767 Views
- 3 replies
- 0 likes
- 1767 Views
- 3 replies
- 0 likes
Superuser Contribution Premium account suspended while abroad
Hey thereMy husband got Spotify Premium for our family. I`m currently traveling for 2 months.Two days ago I received this email that told me that my account would be put on hold untill I verify my address.I tried to do this as suggested by your spoti...
- Hey there My husband got Spotify Premium for our family. I`m currently traveling for 2 months. Two days ago I received this email that told me that my account would be put on hold untill I veri...
-
-
- Roadie
- 3367 Views
- 1 replies
- 0 likes
- 3367 Views
- 1 replies
- 0 likes
Solved!! Downgrading
How do you downgrade from family to the regular 9.99 plan?
- How do you downgrade from family to the regular 9.99 plan?
-
-
- Casual Listener
- 1671 Views
- 2 replies
- 0 likes
- 1671 Views
- 2 replies
- 0 likes
Subscription
Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you spotify!!!!!!!!
- Spotify is **bleep**. There is no real people to deal with problems. Just this Jank **bleep** automated response every time that doesn't help. I just want my $10 and some change back. **bleep** you s...
-
-
- Spotify Star
- 1791 Views
- 1 replies
- 0 likes
-
Subscription
- 1791 Views
- 1 replies
- 0 likes
Superuser Contribution need help! i need payback for someone's using my card on spotify
need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i need a refund. pls remove it immediately!
- need help! i received this ref no. 1937310924 and deducted my savings. how is that possible that someones using my card? can you pls remove my card and stop if for paying their spotify account. i nee...
-
-
- Not applicable
- 2111 Views
- 2 replies
- 0 likes
-
Security
- 2111 Views
- 2 replies
- 0 likes
- 1945 Views
- 3 replies
- 0 likes
Solved!! Premium Account Disabled
Hi there,My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual, then blocked and booked back to my bank account) This happened ...
- Hi there, My monthly Premium subscription payment for March wasn't processed correctly due to an unfortunate correction of this exact payment in my bank account. (First deducted as usual...
-
-
- Newbie
- 3320 Views
- 6 replies
- 0 likes
-
AccountPremiumSubscription
- 3320 Views
- 6 replies
- 0 likes
Solved!!Superuser Contribution For Payback
its my ref no:02107221502i didnt buy anything about spotify but its took automaticly itself. i request payback please.
- its my ref no:02107221502 i didnt buy anything about spotify but its took automaticly itself. i request payback please.
-
-
- Casual Listener
- 5867 Views
- 3 replies
- 0 likes
- 5867 Views
- 3 replies
- 0 likes
Solved!! My 7-day free trial has expired and now I can't listen to music like I used to :/
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?
- I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...
-
-
- Newbie
- 7084 Views
- 4 replies
- 1 likes
- 7084 Views
- 4 replies
- 1 likes
Solved!! Premium paused already paid my bill for march
Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
- Hi already paid my bill for the month of march. I paid it last march 9,2017 i also have your email and the reciept. See attachment.
-
-
- Regular
- 3428 Views
- 3 replies
- 0 likes
-
Premium
- 3428 Views
- 3 replies
- 0 likes
Payment through Paypal
As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on the NUS student subscription page and when you choose to cha...
- As I understand, through an online chat with an 'agent', Margarett M, Spotify do not accept payment through PayPal anymore. However, although the option to pay by PayPal has been removed on...
-
- 1904 Views
- 0 replies
- 0 likes
- 1904 Views
- 0 replies
- 0 likes
Superuser Contribution Subscription
HeyI buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
- Hey I buy by mistake a discount for a student and this premium is not working but Spotify charge money from my account i have some chance to back my money ?
-
-
- Roadie
- 2389 Views
- 1 replies
- 0 likes
- 2389 Views
- 1 replies
- 0 likes
We are getting charged when spotify came with our phones
Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issue out
- Hi, we have been getting charged for $22 a month when we shouldn't be as spotify came with our phones. Would like this sorted asap. I cant find anywhere where i can ring anyone to help sort this issu...
-
-
- Casual Listener
- 1613 Views
- 2 replies
- 0 likes
- 1613 Views
- 2 replies
- 0 likes
Superuser Contribution Restore premium account
I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
- I have a Premium account (vodafone entertainment offer) and it's linked to a Facebook profile. Yesterday due to security reasons I had to deactivate my facebook account. how do I get my premium back?
-
-
- Roadie
- 4338 Views
- 1 replies
- 0 likes
-
Premium
- 4338 Views
- 1 replies
- 0 likes
Spotify Premium
Hello Spotify Community,I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium anymore and Spotify says i have to pay , please help...
- Hello Spotify Community, I payed for first Premium Month with my Credit Card and after that i wanted to have the second month with gift card so i entered the gift card code but now I have no Premium...
-
- 2791 Views
- 0 replies
- 0 likes
-
PremiumSubscription
- 2791 Views
- 0 replies
- 0 likes
Even after I cancel subscription, it still says premium will be auto-renewed?
Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there anything I can do to stop Spotify from charging me every s...
- Hello, so I have tried a number of times to cancel my subscription, however when I go to my account on Spotify, it still says your subscription will automatically renew on 21/3/2017. Is there an...
-
-
- Spotify Star
- 1875 Views
- 1 replies
- 0 likes
- 1875 Views
- 1 replies
- 0 likes