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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11436 Views
  • 24 replies
  • 2 likes
  • 11436 Views
  • 24 replies
  • 2 likes

Superuser Contribution MI INVITADO NO PUEDE ACCEDER A DUO POR LA DIRECCION ERRONEA

PREMIUM DUOARGENTINA necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube

  • Visitor
  • PREMIUM DUO ARGENTINA   necesito una solucion ya que no se puede invitar a nadie y no se la direccion que establecio mi cuenta. de no poder arreglarse me debere cambiar a Youtube  
  • Alex
  • Spotify Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution The offline music option doesn't work on the Premium profil.

Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe? Thank you

  • Visitor
  • Hi, i pay for the premium profil (individual) and i still can't listen to my music offline. I always have to be on wifi or on my data. Does anyone knows why or how it can be fixe?    Than...
  • Lyubka
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution do u wanna keep ur membership in the premium duo?

My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortunately we could not renew ur membership". How to re...

  • Regular
  • My subscription ends on May 27 and I began to receive such a notification constantly. Do I wish to keep my membership in the duo subscription. I click on what I wanna save, b I get the error "unfortu...
  • tonka123
  • Regular
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague la promo de tres de 3 meses. Solo funcionó 1 mes

Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente.PlanPromoción 3 mesespaisColombiaDispositivoXiaomi 8sistema operativoAndroide Mi pregunta o problema

  • Visitor
  • Compré una promo para 3 meses.solo paso un mes y me están cobrando de nuevo. Ya pasó mi cuenta a gratuita y solo ita el pago del mes siguiente. Plan Promoción 3 meses pais Colombia Dispositivo ...
  • Joan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hice el pago pero sigo sin poder accesar a mi cuenta.

Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer?PlanFree/PremiumCountryMariate Rodriguez Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

  • Visitor
  • Hola hice el pago de mi plan familiar pero aun no me permite accesar a mi cuenta, me pide volver a pagar. Que puedo hacer? Plan Free/Premium Country Mariate Rodriguez    Device (iPho...
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify premium gift card if not working

I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I waited, but that was not the problem I guess. Now I'm o...

  • Visitor
  • I have tried three times now to use my premium gift card but it has not worked. I thought that maybe it was because my premium subscription had not ended yet and still had a few months left so I wait...
  • Alex
  • Spotify Legend
  • 443 Views
  • 3 replies
  • 1 likes
  • 443 Views
  • 3 replies
  • 1 likes

Superuser Contribution can't open my account in a new device

PlanpremiumCountryturkeyDeviceamazon kindleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue**bleep** i listwn spotify in my mobilephone & notebook but I can not open my library in amazon kindle although i use my e mail and...

  • Visitor
  • Plan premium Country turkey Device amazon kindle Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue **bleep** i listwn spotify in my mobilephone &...
  • Lyubka
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Re: Cobro doble

Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber porqué? Necesito comunicarme con alguien que me dé ...

  • Visitor
  • Hola, el día viernes hice el cambio mi tarjeta para que los cobros se siguieran haciendo a otra tarjeta, el asunto es que hay 3 cobros de 500 colones a esa tarjeta nueva que agregue y quisiera saber ...
  • Lyubka
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

How cancell the payment??

Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i change the card but the bank said that i need contact s...

  • Visitor
  • Since two months ago, i have had a charge in my credit card. I have free plan an muy count doesnt have any credit card. I think some one has cloned my card, this have happened twice, last time i chan...
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Info about the date I can be memb of a spotify family again, after 12 month

Where can I find the date I was last time a member of a spotify family?Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become member of a new spotify family, I still receive the rejec...

  • Visitor
  • Where can I find the date I was last time a member of a spotify family? Because according to my payments, I was member of a spotify family last time 13 months ago, and now that I want to become memb...
  • Susan_GP
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué Spotify Duo pero no se activó

PlanPremium DuoCountryArgentinaDeviceMoto e6 PlusOperating SystemAndroid 9 My Question or IssueHoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no me activaron el premium y tampoco aparece en la lista de recibos en la pagin...

  • Newbie
  • Plan Premium Duo Country Argentina Device Moto e6 Plus Operating System Android 9   My Question or Issue Hoy quise cambiar a Spotify Duo y realice el pago, incluso me cobraron pero no ...
  • Yordan
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged but it’s showing I have a free account

None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India Device (iPhone 13) Operating System (iOS 16.1.1) My Question or Issue I have been charged for premium for...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Plan Premium Country India  Device (iPhone 13) Operating Syste...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 1 likes
  • 196 Views
  • 1 replies
  • 1 likes

Superuser Contribution No me permite ingresar mi rut por que tiene 9 digitos

En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8

  • Newbie
  • En resumen trato de pagar el plan individual pero al momento de pagar me pide el rut y no le deja poner el mio ya que tiene 9 dígitos y lo máximo son 8   
  • Alex
  • Spotify Legend
  • 545 Views
  • 4 replies
  • 1 likes
  • 545 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unable to update Premium to Premium Duo

PlanPremium Individual + HuluCountryUSA My Question or IssueI am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for purchase. If I manually select Premium Duo from the website, I get an...

  • Music Fan
  • Plan Premium Individual + Hulu Country USA   My Question or Issue I am trying to switch from Premium Individual to Premium Duo to invite my spouse. However, the plan does not show up for p...
  • Yordan
  • Moderator
  • 9306 Views
  • 27 replies
  • 5 likes
  • 9306 Views
  • 27 replies
  • 5 likes

Duo plan

PlanPremiumCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueHi. I have had the premium plan for well over 10 years, and I love it. I also love that I get hulu for free with it. I would li...

  • Casual Listener
  • Plan Premium Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue Hi. I have had the premium plan for well ove...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan for Kyrgyzstan

PlanPremium DuoCountryKyrgyzstanDeviceGoogle Pixel 5Operating SystemAndroid 13My Question or IssueCan I switch to Premium Duo in Kyrgyzstan?

  • Newbie
  • Plan Premium Duo Country Kyrgyzstan Device Google Pixel 5 Operating System Android 13 My Question or Issue Can I switch to Premium Duo in Kyrgyzstan?
  • Maxim
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito recuperar listado de 800 canciones seleccionadas en ME GUSTA

Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.

  • Visitor
  • Se actualizó página de Spotify,sin embargo en CANCIONES QUE ME GUSTAN no aparece la lista de aproximadamente 800 canciones que son mis favoritas. LAS NECESITO.
  • Lyubka
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium

Hello, I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium. Is there a way that I could pay a student premium than an individual premium? Thank you for the help!

  • Visitor
  • Hello,    I subscribe as a student because I am a uni student however, it's telling me to pay an individual premium.   Is there a way that I could pay a student premium than an ind...
  • Lyubka
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Implement bank pin code or TAC

I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for validation because this is very concerning.

  • Visitor
  • I get unknown charges on my other bank acc previously, cancelled that credit card, received new one and still getting this unknown charges on my new card. Please implement bank TAC or pin code for va...
  • Joan
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes