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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76222 Views
  • 27 replies
  • 5 likes
  • 76222 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43363 Views
  • 19 replies
  • 2 likes
  • 43363 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31393 Views
  • 17 replies
  • 3 likes
  • 31393 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Individual Plan paid and changed to familiar plan paid

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have paid the individual Plan 7days ago, and today have upgraded to familiar plan, but i ha...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jeremy
  • Spotify
  • 471 Views
  • 5 replies
  • 0 likes
  • 471 Views
  • 5 replies
  • 0 likes

Spotify email student

Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. (I fell for them as an employeer last year when I s...

  • Music Fan
  • Hi! I am trying to get an internship for spotify and I do have one question for them before I know if I can do it this year (for next summer) or if I have to do it next year instead for summer 2023. ...
  • Maxim
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify payment portal showed transaction failed but amount deducted from bank account

CountryIndiaDeviceiPhone 12 ProOperating SystemiOS 15 My Question or IssueI am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entered the OTP from the bank it showed bad gateway and then redirected to Spot...

  • Casual Listener
  • Country India Device iPhone 12 Pro Operating System iOS 15   My Question or Issue I am verified as a student till 13/05/2022. While purchasing Spotify Premium Student plan when I entere...
  • Jeremy
  • Spotify
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Add user back to Family account

Was a bit disappointed with the outcome of my live chat today.My daughter was on her boyfriends family account. They split up so she was removed from that family account. I tried to add her back to my family account. There error message said "you can...

  • Music Fan
  • Was a bit disappointed with the outcome of my live chat today. My daughter was on her boyfriends family account.  They split up so she was removed from that family account.  I tried to add...
  • CarlosE
  • Moderator
  • 1037 Views
  • 7 replies
  • 0 likes
  • 1037 Views
  • 7 replies
  • 0 likes

Why isn't my Spotify gift card redeeming?

Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that something went. I've made sure that the code I entered matche...

  • Casual Listener
  • Hello! I recently bought a one month Spotify gift card, and not matter what I try, I can't get it to work. Everytime I enter my code, it tells me that the Premium code isn't valid, or that somet...
  • Maxim
  • Spotify Star
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

I got charged but Premium isn't working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying for Premium Spotify (got charged in my bank account), but it still says that I ha...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Jose_M
  • Spotify Star
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can’t enter to a family plan

It does not let me enter to a family plan because I have to wait 12 months but someone from my previous plan could enter this new one. What can I do? I need to enter to the plan

  • Newbie
  • It does not let me enter to a family plan because I have to wait 12 months but someone from my previous plan could enter this new one. What can I do? I need to enter to the plan 
  • Elena
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed in Lebanon

Plan PremiumCountry Lebanon DeviceiPhone XSOperating SystemiOS 15 My Question or Issue Every time I try to pay with my credit card, it does not accept it anymore even though I'm sure the issue is not from the credit card because I was successful in m...

  • Newbie
  • Plan  Premium Country Lebanon   Device iPhone XS Operating System iOS 15   My Question or Issue Every time I try to pay with my credit card, it does not accept it anymore even...
  • Alex
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching the subscription but not shown

PlanPremiumCountryUK My Question or IssueI have requested switching the Spotify Premium to Duo to share with another account. How can I link with the other account? Or should the other person use the same account?I've also use a new payment account w...

  • Newbie
  •   Plan Premium Country UK   My Question or Issue I have requested switching the Spotify Premium to Duo to share with another account. How can I link with the other account? Or should...
  • Ver
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • premium to duo
    subscription payment
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice

PlanStudentCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter being charged 9.99 for a premium account I realised I needed to renew my student plan to 5....

  • Newbie
  • Plan Student Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After being char...
  • Alex
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Information about Subscription Expiring

PlanPremium (Student)CountryAustria My Question or IssueDear Spotify-Team! This month, I was surprised that I had to pay the full price for the Premium-Subscription, since I have never been informed that my Student-Subscription has expired. I just ex...

  • Newbie
  • Plan Premium (Student) Country Austria   My Question or Issue Dear Spotify-Team! This month, I was surprised that I had to pay the full price for the Premium-Subscription, since I have nev...
  • Alex
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast in Pakistan

My Question or IssueWhen will Spotify bring podcasts feature in Pakistan. This feature is still missing. It's been long time Spotify launched in Pakistan but podcasts are still not showing. Please kindly bring podcasts feature on Spotify Pakistan. We...

  • Newbie
  • My Question or Issue When will Spotify bring podcasts feature in Pakistan. This feature is still missing. It's been long time Spotify launched in Pakistan but podcasts are still not showing. Please ...
  • CarlosE
  • Moderator
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have Premium Student but paid Premium (paid extra)

PlanPremium StudentCountryTurkey Good Evening;I renewed my premium student account before my agreement end, and the premium student account payment is actually 8,99 Turkish Liras. But when I checked my bank account, I realized that the "YDS Spotify P...

  • Newbie
  • Plan Premium Student Country Turkey   Good Evening; I renewed my premium student account before my agreement end, and the premium student account payment is actually 8,99 Turkish Liras. Bu...
  • Alex
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eligible for 3 month received only 1

Hi, I have just upgraded to premium, should have received 3 months free, but received only 1 month. Offer is valid till 30.9.2021. First time upgraded, card never used before, only one account. Please help...

  • Casual Listener
  • Hi, I have just upgraded to premium, should have received 3 months free, but received only 1 month. Offer is valid till  30.9.2021. First time upgraded, card never used before, only one account....
  • Alex
  • Moderator
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restoring premium that was changed to free due to missed recurring payment

For many many years I have paid for Spotify premium with a montly recurring Paypal payment of 4,99€. Now for some unknown reason the October payment had not gone through, although the recurring payment in Paypal is still active. As a result my Spotif...

  • Newbie
  • For many many years I have paid for Spotify premium with a montly recurring Paypal payment of 4,99€. Now for some unknown reason the October payment had not gone through, although the recurring payme...
  • MafeG
  • Spotify Legend
  • 335 Views
  • 2 replies
  • 1 likes
  • 335 Views
  • 2 replies
  • 1 likes

My unlimited subscription got canceled without me knowing, still getting billed for it, why?

PlanUnlimitedCountrySwedenMy Question or IssueI saw in late August that I suddenly had only had a free account and assumed Spotify had terminated the Unlimited option for everyone. Saw today that they are still charging me the fee for Unlimited witho...

  • Newbie
  •   Plan Unlimited Country Sweden My Question or Issue I saw in late August that I suddenly had only had a free account and assumed Spotify had terminated the Unlimited option for everyone. ...
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 1 likes
  • 414 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution spotify free acting like premium

hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use premium features for two weeks.i never got premium ...

  • Casual Listener
  • hi so i use spotify free but today when i opened the app i could use the prenium features (turning off shuffle mode, i could loop a song or skip freely etc). i also had a pop up saying i can now use ...
  • Elena
  • Moderator
  • 12656 Views
  • 3 replies
  • 1 likes
  • 12656 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Duo cannot invite user

PlanPremium DuoCountryDenmarkDevice(iPhone 10, Macbook Pro 2017) My Question or IssueI have just signed up for the Premium Duo subscription, and I cannot add my partner to the account. I have tried to follow the instructions here: https://support.spo...

  • Newbie
  • Plan Premium Duo Country Denmark Device (iPhone 10, Macbook Pro 2017)   My Question or Issue I have just signed up for the Premium Duo subscription, and I cannot add my partner to the ac...
  • Jeremy
  • Spotify
  • 792 Views
  • 1 replies
  • 2 likes
  • 792 Views
  • 1 replies
  • 2 likes