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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14690 Views
  • 27 replies
  • 2 likes
  • 14690 Views
  • 27 replies
  • 2 likes

Switiching plan issues

I signed up for the premium free trial a couple of days ago. I decided to switch to the duo subscription. I keep getting an error saying I'm not eligible. I thought cause my plan was new. So I went in and canceled it. It still won't let me sign up fo...

  • Casual Listener
  • I signed up for the premium free trial a couple of days ago. I decided to switch to the duo subscription. I keep getting an error saying I'm not eligible. I thought cause my plan was new. So I went i...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 5 replies
  • 0 likes
  • 269 Views
  • 5 replies
  • 0 likes

From family account to single member account

I'd like to cancel my family account (we hardly use it except my teenage daughter) and trsform it into an individual account FOR HER , who is a member and not the owner/ manager of this account. How can she keep her tecorded favourite song lists ?I f...

  • Visitor
  • I'd like to cancel my family account (we hardly use it except my teenage daughter) and trsform it into an individual account FOR HER , who is a member and not the owner/ manager of this account.&nbsp...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I use Spotify Premium without a 30 day trial?

PlanPremiumCountryGermany My Question or Issue Can I use Spotify Premium without a 30 day trial, and if so how?

  • Regular
  • Plan Premium Country Germany      My Question or Issue  Can I use Spotify Premium without a 30 day trial, and if so how?
  • Alex
  • Spotify Legend
  • 13601 Views
  • 15 replies
  • 1 likes
  • 13601 Views
  • 15 replies
  • 1 likes

Superuser Contribution The application charged me through Paypal, but when I want to enter it says that I need to pay again

The application charged me through Paypal, but when I want to enter it says that I need to pay again and that I don't have Spotify premium

  • Visitor
  • The application charged me through Paypal, but when I want to enter it says that I need to pay again and that I don't have Spotify premium
  • MihailY
  • Moderator
  • 403 Views
  • 5 replies
  • 1 likes
  • 403 Views
  • 5 replies
  • 1 likes

canje el 3 meses gratis de premium y me sigue cobrando

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium plan not working

PlanFree/Premium PremiumCountry India Device IPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have bought the Premium plan but it’s not working on my account

  • Newbie
  • Plan Free/Premium Premium Country India   Device IPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Being charged for old plan

I had a Spotify individual premium for 190/-, which I cancelled today before the plan was renewed (renewal was due today). I joined a premium family subscription immediately. But now I saw that I have been charged for my previous plan still? PlanFami...

  • Visitor
  • I had a Spotify individual premium for 190/-, which I cancelled today before the plan was renewed (renewal was due today). I joined a premium family subscription immediately. But now I saw that I hav...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Is it possible to pay for a year's worth of Premium up front?

PlanPremiumCountryUSADeviceSamsung Galaxy 9 My Question or IssueIt would be easier for me if I paid in bulk; is that a choice or does it have to be monthly-based? Thank you!

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy 9   My Question or Issue It would be easier for me if I paid in bulk; is that a choice or does it have to be monthly-based? Thank you! &n...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

I asked for a refund because I signed up for the wrong premium

PlanPremiumCountryVietnamDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My Question or Issue.I asked for a refund because I signed up for the wrong premium. Please help me.

  • Visitor
  • Plan Premium Country Vietnam Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue .I asked for a refu...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

What options do I have to update my son's account to premium if he lives in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Error Page When Claiming a Reward Within Spotify App

PlanPremium Mini for 7 days for 2 PHP (Reward)CountryPhilippinesDeviceSamsung Galaxy A20sOperating SystemAndroid 11 My Question or Issue1. I open Spotify app.2. I tap "Rewards" tab on bottom right.3. Then I tap "Rewards" on top of the Rewards page.4....

Screenshot_20220815-144039_Spotify~2.png Screenshot_20220815-144044_Spotify~2.png Screenshot_20220815-144110_Spotify.png Screenshot_20220815-144116_Spotify.png
  • Casual Listener
  • Plan Premium Mini for 7 days for 2 PHP (Reward) Country Philippines Device Samsung Galaxy A20s Operating System Android 11   My Question or Issue 1. I open Spotify app. 2. I tap "Rewa...
  • saturnrosess
  • Visitor
  • 8934 Views
  • 3 replies
  • 2 likes
  • Premium Mini
    Spotify Rewards
  • 8934 Views
  • 3 replies
  • 2 likes

After updating my Credit Card which expired, I now pay 1€ more per month!

PlanPremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Family using my credit card

PlanPremiumCountryPhilippinesDeviceRedmi Note 12 Pro Plus 5GOperating SystemAndroid 12 My Question or IssueI can't subscribe to Spotify Family via credit card. Can you assist me with this?

  • Newbie
  • Plan Premium Country Philippines Device Redmi Note 12 Pro Plus 5G Operating System Android 12   My Question or Issue I can't subscribe to Spotify Family via credit card. Can you assis...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Setting up an account for non-profits

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts? If so where do we find them?

  • Visitor
  • We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts?  If so where do we find them?     
  • Maxim
  • Spotify Star
  • 6062 Views
  • 1 replies
  • 0 likes
  • 6062 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.

  • Visitor
  • My old credit card is no longer available and I need to update my subscription with my new card information and I get the error "Your payment method and country don't match." but they do.
  • ChooseAGoodUsername
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Money was deducted from my bank account but it's says the premium subscription was failed

PlanPremiumCountryIndia Device(Moto g60)Operating System( Android 12) My Question or Issue While buying one year standard (not a student) using UPI ,but page on Spotify payment said the transaction got failed. So I try a second time but cancelled tra...

  • Newbie
  •   Plan Premium Country India  Device (Moto g60) Operating System ( Android 12)     My Question or Issue   While buying one year standard (not a student) using UP...
  • ChooseAGoodUsername
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes