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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...
  • MihailY
  • Moderator
  • 1560 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1560 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium

why i canT get premium account?

  • Visitor
  • why i canT get premium account?
  • Novy
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

I am getting charged for 2 accounts but my account shows only one.

I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?

  • Visitor
  • I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?
  • kaworu_bloodpaw
  • Roadie
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade to Dual Premium failed

My Question or Issue I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 err...

AfonsoNeto_0-1672921503981.png AfonsoNeto_1-1672921623155.png
  • Casual Listener
  • My Question or Issue   I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made ...
  • Yordan
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to put my address for my duo subscription

i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.

  • Visitor
  • i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.
  • Joan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution pourquoi l'offre duo ne fonctionne pas pour le compte invité?

je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?

  • Visitor
  • je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?
  • Lyubka
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says "payment issue" when I'm trying to pay for the premium

I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checked all the settings in my bank account, the payment ...

  • Casual Listener
  • I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checke...
  • Lyubka
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne peux pas activer ma carte cadeau sur mon abonnement premium

le message suivant apparait:Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne pouvez pas combiner avec un code Premium.pourtant j'a...

  • Visitor
  • le message suivant apparait: Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne ...
  • MihailY
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

I can't change my credit card information. It won't let me update it.

I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?

  • Visitor
  • I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe to DUO

PlanDuo/PremiumCountryU.S.DeviceMultipleOperating SystemMultiple My Question or IssueI unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would ...

  • Visitor
  •     Plan Duo/Premium Country U.S. Device Multiple Operating System Multiple   My Question or Issue I unsubscribed myself from DUO but my ex-partner was the primary account....
  • Maxim
  • Spotify Star
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • cosmarc
  • Newbie
  • 449 Views
  • 2 replies
  • 1 likes
  • 449 Views
  • 2 replies
  • 1 likes

We’ll apply the remainder of this month’s bill to your new plan?

So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in this billing period will offset the charge for next m...

  • Visitor
  • So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in th...
  • Jose_M
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

  • Visitor
  • agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?
  • Jose_M
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratui

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

  • Visitor
  • J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?
  • Jose_M
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Why can't I subscribe to Premium?

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous that I can't even subscribe, I've tried selecting eve...

  • Visitor
  • I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous th...
  • Jose_M
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes