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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19389 Views
  • 27 replies
  • 4 likes
  • 19389 Views
  • 27 replies
  • 4 likes

Solved!! Ineligibility for Premium Trials Clarification.

At signup, I noticed I was given about 30 days of free premium as a thank you. I was curious if having used this free trial I was ineligible for future promotions such as the 3 months free offer currently available until the end of December. If anyon...

  • Newbie
  • At signup, I noticed I was given about 30 days of free premium as a thank you. I was curious if having used this free trial I was ineligible for future promotions such as the 3 months free offer curr...
  • Anyk17
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

3months free

PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 10.99 for the 3 months free premium package when i just started?

  • Visitor
  • Plan Free/Premium Country US Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why was I c...
  • Natassask
  • Newbie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got the premium free for 3 months and the premium doesn't leaves me to download song and podcasts

PlanFree/PremiumCountryGreeceDevice Operating System Windows 11 My Question or IssueI want to download songs and podcasts now that I have premium to listen them when I don't have Internet. Also there is a problem to your page. It doesn't load the oth...

  • Visitor
  • Plan Free/Premium Country Greece Device   Operating System  Windows 11   My Question or Issue I want to download songs and podcasts now that I have premium to listen them whe...
  • Lyubka
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Premium Duo discount not applied

We received a campaign email letting us now that we could change to premium duo and receive 2 months of duo at the price of an individual subscription.We are as of now not receiving this discount and we are billed at the price of a regular duo subscr...

  • Newbie
  • We received a campaign email letting us now that we could change to premium duo and receive 2 months of duo at the price of an individual subscription. We are as of now not receiving this discount...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I can’t do subscribe premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

How to use one country's paypal to pay for premium in another country?

Hei!My place of residence is Finland and I stared using Spotify here. I wanted to take a discount offer for premium (3 month for price of 1) and tried paying with my Paypal account. The paypal account I already had when I moved from germany to Finlan...

  • Visitor
  • Hei! My place of residence is Finland and I stared using Spotify here. I wanted to take a discount offer for premium (3 month for price of 1) and tried paying with my Paypal account. The paypal acco...
  • Maxim
  • Spotify Star
  • 970 Views
  • 1 replies
  • 0 likes
  • 970 Views
  • 1 replies
  • 0 likes

Premium membership

PlanFree/PremiumpremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Mac mini Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS My Question or IssueI have premium just reset password now it looks like have lost my...

  • Visitor
  • Plan Free/Premium premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Mac mini  Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS...
  • Maxim
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

share playlist from from account to another duo account

Hi my daughter and I shared a premium spotify account but we now just signed up for Duo so she can have her own account. How are we able to either share or transfer playlists to her Duo account so she can access them on her account now?

  • Visitor
  • Hi my daughter and I shared a premium spotify account but we now just signed up for Duo so she can have her own account. How are we able to either share or transfer playlists to her Duo account so sh...
  • Jose_M
  • Spotify Star
  • 3313 Views
  • 3 replies
  • 0 likes
  • 3313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment done but not use to premium subscription

subscription Payment done but not use to premium SubscriptionPlanPremiumCountry India Device(Vivo y72)Operating System(Android O) My Question or IssuePayment done but not use to premium subscription **bleep**

  • Visitor
  • subscription Payment done but not use to premium Subscription Plan Premium Country India    Device (Vivo y72) Operating System (Android O)   My Question or Issue Paymen...
  • Lyubka
  • Moderator
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Spotify Family

Good dayI have a questionIf I was previously in a family plan but am no longer on one and cannot join another family plan for 12 monthsCan I create one as the primary account holder and have my family join?

  • Visitor
  • Good day I have a question If I was previously in a family plan but am no longer on one and cannot join another family plan for 12 months Can I create one as the primary account holder and have my...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I bought oppo Reno 10 5g , Spotify premium one year subscription redeem code but not redeemed.😏

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Chitranjan
  • Visitor
  • 583 Views
  • 2 replies
  • 0 likes
  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Reembolso

não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano.Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify

  • Newbie
  • não conseguir cancelar a tempo meu plano individual e hoje fui ver que foi renovado o plano. Cancelei ele no mesmo dia e queria meu reembolso porque não vou utilizar o Spotify 
  • Susan_GP
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Payment method

PlanPremiumCountryUSADeviceiPhone 11Operating SystemIdek My Question or issue So I can’t change the card associated with my account. I recently had to get a new card with my bank and after that Spotify won’t let me change my card. When I enter my car...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Operating System Idek   My Question or issue  So I can’t change the card associated with my account. I recently had to get a new ...
  • Maxim
  • Spotify Star
  • 327 Views
  • 6 replies
  • 0 likes
  • 327 Views
  • 6 replies
  • 0 likes

Superuser Contribution Pagos

Contrate el plan duo. Lo cargue a mi tarjeta y se cobróEntro a la aplicación hoy, y me dice que tengo que pagar de nuevo

  • Visitor
  • Contrate el plan duo. Lo cargue a mi tarjeta y se cobró Entro a la aplicación hoy, y me dice que tengo que pagar de nuevo 
  • Susan_GP
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Duo Plan question

PlanPremium DUOCountryParaguay DeviceSamsung S23 Ultra Operating SystemAndroid 14 My Question or IssueMy girlfriend and I have separate premium accounts.I would like to know if I can purchase the DUO plan, apply it to her and use it together, without...

  • Visitor
  • Plan Premium DUO Country Paraguay   Device Samsung S23 Ultra   Operating System Android 14   My Question or Issue My girlfriend and I have separate premium accounts. I wou...
  • AdamDamon
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Can't send pin.

Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.

  • Newbie
  • Hello, I'm having a problem when I want to pay using my mobile number but I'm having trouble sending a pin.    
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Vodafone Spotify premium activation

Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account

  • Visitor
  • Just renewed through Vodafone and I’m stuck on free instead of a premium account .SAys I’ve got premium but when I log back in it goes to a free account
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Gift card

Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it over again and again and had it all right but it still...

  • Visitor
  • Hi so i brought a $60 gift card last month cuz i thought i needed to renew it but i didnt need to until next month so i waited and when i tried to put it in today. it wouldnt accept it. I read it ove...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes