Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5861 Views
  • 23 replies
  • 2 likes
  • 5861 Views
  • 23 replies
  • 2 likes

I've cancelled premium and cant buy it again

Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to have the free tryout. I know that I can't, and i don'...

  • Visitor
  • Hi, i have recently cancelled my spotify subscribtion. But after couple days, I've decided that i want it again. unfortunatelly it always tells me that i can not buy it, because i'm not allowed to ha...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

cant acess free content when loggdd out

PlanFree My Question or IssueWhen I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to surpass it.?

  • Visitor
  • Plan Free   My Question or Issue When I log out and login or log in in another device, a try a free trial of spotify screen which I can't do anything but click the options. Is there a way to...
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

I bought 3 months "promotion " and still u took money from my bank account

I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..

  • Visitor
  • I bought 3 months "promotion " and still u took money from my bank account, it's not the first time it happens, that you Doble charge me, it's call stealing.., and pls fix that problem..
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

gift card not working

bought a gift card today from superstore, go to use it and it says it isn't valid

  • Visitor
  • bought a gift card today from superstore, go to use it and it says it isn't valid
  • Billy-J
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Premium duo not working for my duo

PlanPremiumCountryAustria Device(iPhone 11)Operating System(iOS 13.6) My Question or IssueSo i got spotify premium duo for me and my roommate,and for me premium works perfectly but for her it doesn't work,she still gets ads,she can't skip songs.Can y...

  • Casual Listener
  • Plan Premium Country Austria   Device (iPhone 11) Operating System (iOS 13.6)   My Question or Issue So i got spotify premium duo for me and my roommate,and for me premium works ...
  • Billy-J
  • Spotify Star
  • 2098 Views
  • 5 replies
  • 0 likes
  • 2098 Views
  • 5 replies
  • 0 likes

Superuser Contribution Pre-paid premium didn't changed to duo after changed plan

I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my premium to get to duo plan?

  • Casual Listener
  • I changed my plan from Spotify Premium to Spotify Duo even though it changed to overall expiry date for subscription but I cannot see my account upgraded to duo, is there any way I can cancel my prem...
  • Eni
  • Moderator
  • 1260 Views
  • 9 replies
  • 1 likes
  • 1260 Views
  • 9 replies
  • 1 likes

Superuser Contribution Can’t login with a Samsung account on the website

I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership

  • Visitor
  • I can’t login to my Samsung account through the website I need to do this in order to cancel my premium membership
  • Eni
  • Moderator
  • 1031 Views
  • 1 replies
  • 0 likes
  • 1031 Views
  • 1 replies
  • 0 likes

Can you please return my money back from cancelled Spotify Premium

Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: ?This subscription renewed just 2 days ago, and I just realize...

  • Visitor
  • Hey, so I thought that I cancelled my Spotify Premium subscription, but I didn't. Could you please cancel this remaining Spotify Premium time for me and refund money to my Paypal account: <removed...
  • Jose_M
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium not appearing since phone upgrade

UKiphone14account Premium I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists etc) but it’s not registered me as having a premium account, It’...

  • Visitor
  • UK iphone14 account Premium  I’ve had a premium account for over a year. No issues until I change my phone in Dec. Now when I log on with exact same details I can see my history (playlists et...
  • Jose_M
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

How do I get my money refunded

I want to get my money refunded from 01-12-2023

  • Visitor
  • I want to get my money refunded from 01-12-2023
  • Jose_M
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Student Plan Expired!

Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that when it's about to expire i will recieve an email ...

  • Casual Listener
  • Hello, so i recently saw on my bank account that spotify charged me 5$ for 2 months, for an individual plan when i had the Student Plan. When I sign into the spotify premium for students it said that...
  • Jose_M
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error code 30

PlanPremiumCountryUKDeviceiPHone XROperating SystemiOS 15.6.1 My Question or IssueUnable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in v...

  • Casual Listener
  • Plan Premium Country UK Device iPHone XR Operating System iOS 15.6.1   My Question or Issue Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try ...
  • Inadram
  • Casual Listener
  • 5201 Views
  • 6 replies
  • 0 likes
  • 5201 Views
  • 6 replies
  • 0 likes

Superuser Contribution 환불

환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다

  • Visitor
  • 환불요청을해서 환불을 해주시겠다고하는데 돈이 안 들어옵니다
  • Eni
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Won't accept my payment

Doesn't accept my credit card

  • Visitor
  • Doesn't accept my credit card
  • Jose_M
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

offre premium gratuite ne fonctionne pas

avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expiration de l'offre de 4 mois (qui n'a jamais fonction...

  • Visitor
  • avec l'achat d'une enceinte JBL, j'avais une offre de 4 mois gratuits de Spotify Premium, j'ai activé l'offre mais j'ai les pubs et mon compte indique Spotify Free. Je crains d'être prélevé à l'expir...
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Meu premium foi cancelado sozinho.

Então, eu não pedi o cancelamento da minha assinatura premium e ela cancelou , não estou sabendo identificar qual o erro. Eu tinha 3 meses grátis por que foi a minha primeira assinatura.Gostaria de saber o que aconteceu.

  • Casual Listener
  • Então, eu não pedi o cancelamento da minha assinatura premium e ela cancelou , não estou sabendo identificar qual o erro. Eu tinha 3 meses grátis por que foi a minha primeira assinatura. Gostaria de...
  • Mineirorafaela
  • Casual Listener
  • 398 Views
  • 2 replies
  • 0 likes
  • 398 Views
  • 2 replies
  • 0 likes

I was charged the money and I have no premium

I was charged the money and I have no premiumtoday I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if there is a possibility that I get my money back or act...

  • Visitor
  • I was charged the money and I have no premium today I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if t...
  • Jose_M
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Abbonamento

Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99

  • Visitor
  • Ho annullato l'abbonamento Studenti e se clicco su "rinnovo" mi fa pagare 9.99 al mese invece di 4.99
  • Jose_M
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes