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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15498 Views
  • 27 replies
  • 3 likes
  • 15498 Views
  • 27 replies
  • 3 likes

I have a Plutus card, that is not based in Portugal, so it doesn't accept

I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.

  • Visitor
  • I have a Plutus card, that is not based in Portugal, so it doesn't accept the card for payment of premium subscription.
  • Maxim
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cancelaron mi plan individual porque no tengo para pagar el proximo mes

Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.

  • Visitor
  • Todavia no acaba mi plan individual y como me quede sin dinero en google play me cancelaron mi plan y me cambiaron a individual, y exijo que me regresen a premium, es una injusticia.
  • OscarDC
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Take my money

Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Casual Listener
  • Why won’t you take my money. I just want to pay for premium but can and you have 0 customer service to help me give you my money … BOOOO  Plan Free/Premium Country   Device (iPhone 8,...
  • Yordan
  • Moderator
  • 218 Views
  • 4 replies
  • 0 likes
  • 218 Views
  • 4 replies
  • 0 likes

Double charged me for SIX YEARS AND TEN MONTHS

Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different accounts—one of which was created via Facebook, and...

  • Visitor
  • Since January of 2017, Spotify has been double-charging me. I did not realize this until recently, when an issue with a lost credit card revealed two different charges to, essentially, two different ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Gift card problem

Plan Premium Country Austria Operating System (iOS.) My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of October.Today spotify has announced that the prices in Austria will be adjusted.In the course o...

  • Newbie
  • Plan Premium Country Austria    Operating System (iOS.)   My Question or Issue I redeemed a gift card last week. This would now have been valid from the end of Octobe...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

I can't enter my gift card PIN...and I've tried 'zero' and 'uppercase O'

Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue me that I'm out of tries? Why is this always so diffic...

  • Visitor
  • Tried entering the gift card PIN...considered that the 0 might be an O. Upper case I in there as well but pretty sure it is an uppercase I (eye). How many tries until I'm outta tries. Does it cue ...
  • Liverjeet
  • Visitor
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

Solved!! Spotify problems processing credit card payment

PlanFamilyCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiMy credit card payment seems to not process. I'm having this issue since 31st December. Uptil...

  • Casual Listener
  • Plan Family Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi My credit ...
  • Not applicable
  • 659 Views
  • 4 replies
  • 0 likes
  • 659 Views
  • 4 replies
  • 0 likes

Solved!! First premium month free, but charged anyway ?

PlanPremiumCountryFranceDeviceAny...Operating Systemno impact My Question or IssueHi there I've been premium for a while. Few months ago I quit for (-caught-) a Deezer familly account, following my wife's advice.But Deezer... bah it's simply not Spot...

  • Casual Listener
  • Plan Premium Country France Device Any... Operating System no impact   My Question or Issue Hi there 🙂 I've been premium for a while. Few months ago I quit for (-caught-) a Deezer fa...
  • Not applicable
  • 641 Views
  • 6 replies
  • 0 likes
  • 641 Views
  • 6 replies
  • 0 likes

Payment cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Hi When I go into my account details, it says I'm on the free plan. However, 2 months ago I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Hi When...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i pay for a whole year, Premium, upfront?

Hey everyone, How do i pay for a whole year, Premium, upfront? It's a premium account, on Spotify France. Thanks for your help!HA

  • Casual Listener
  • Hey everyone,   How do i pay for a whole year, Premium, upfront?   It's a premium account, on Spotify France.   Thanks for your help! HA
  • Maxim
  • Spotify Star
  • 21381 Views
  • 9 replies
  • 0 likes
  • 21381 Views
  • 9 replies
  • 0 likes

Solved!! Can I get a refund?

Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?

  • Newbie
  • Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?
  • MythicalMusic1
  • Newbie
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

I can't use a VOUCHER on my Premium Duo plan

Plan Premium DUOCountry AUSTRIA My Question or IssueFollowing the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it.When I try to, I receive the message that the voucher (.DE) can't be used in my country. But...

  • Casual Listener
  • Plan Premium DUO Country AUSTRIA   My Question or Issue Following the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it. When I try to, I rece...
  • Impredictus
  • Casual Listener
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes

Cannot change region or payment

PlanPremiumCountrySweden to UKDeviceOnePlus 7 pro and ASUS ZenBook My Question or IssueI've moved from Sweden to the UK and will start getting paid in pounds. Naturally, I'm trying to move all my accounts to my new card. However, Spotify is not letti...

  • Visitor
  •   Plan Premium Country Sweden to UK Device OnePlus 7 pro and ASUS ZenBook     My Question or Issue I've moved from Sweden to the UK and will start getting paid in pounds. Nat...
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Subscribed with wrong username, canceled within 1 minute, lost free one month trial

Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free month, but I was hoping you could help me recover that...

  • Newbie
  • Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free mon...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Reedem Premium

I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spotify ?

  • Visitor
  • I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spo...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

duo invite not working

I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.

  • Newbie
  • I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.
  • Maxim
  • Spotify Star
  • 209 Views
  • 3 replies
  • 0 likes
  • 209 Views
  • 3 replies
  • 0 likes

I was charged for old tariff but I updated on new one.

I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this old tariff. Can I get refund for last and this month?...

  • Visitor
  • I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this ol...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Spotify Account Premium

PlanPremiumCountryUSADeviceiPhone 13My Question or IssueI was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in. After resetting the password and successfully logging on, I don...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 My Question or Issue I was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in...
  • Billy-J
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 5163 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 5163 Views
  • 3 replies
  • 0 likes