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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19380 Views
  • 27 replies
  • 4 likes
  • 19380 Views
  • 27 replies
  • 4 likes

Invite premium member to duo plan

PlanDuo/ individual premium Country Device(iPhone 13 Pro)Operating SystemiOS 16.1 My Question or IssueI joined the duo plan and invited my husband, he has an individual premium plan.After he joined his account to my duo plan his account now set as du...

  • Visitor
  • Plan Duo/ individual premium  Country   Device (iPhone 13 Pro) Operating System iOS 16.1   My Question or Issue I joined the duo plan and invited my husband, he has an indivi...
  • AdamDamon
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Family plan kicked all my family out

Hello - in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address cannot be verified. They have been on this account for almos...

  • Visitor
  • Hello -   in the past 24 hours all my family members, all residing at my address, have been kicked off my Premium Family plan. The email and notice when trying to rejoin is that their address ...
  • sheristunes
  • Visitor
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Changing Country

PlanPremium CountryUnited Kingdom/Oman DeviceiPhone 13 Pro, MacBook Pro Operating SystemiOS 17 My Question or IssueI created a premium account when I was living in the United Kingdom, and had gotten a family plan. Now I have moved back to my home cou...

  • Visitor
  • Plan Premium   Country United Kingdom/Oman   Device iPhone 13 Pro, MacBook Pro   Operating System iOS 17   My Question or Issue I created a premium account when I was...
  • kaworu_bloodpaw
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

How can I add family to account?

I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account? PlanPremiumCountryUSADeviceiPhone 11- nephew, iphone15-me My Question or Issue

  • Casual Listener
  • I’d like to add my nephew to my account. I have premium and he lives in a different state. What is the best way to do this? Should I just get him his own premium account?  Plan Premium Countr...
  • Maxim
  • Spotify Star
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

Solved!! Individual to Duo Problem

I had an Individual plan for over 2 years and 3 months ago I decided to upgrade to a Duo plan so I can use it with my brother. After I did the upgrade Spotify started charging my card both the Individual and the Duo program. I tried cancelling my sub...

  • Casual Listener
  • I had an Individual plan for over 2 years and 3 months ago I decided to upgrade to a Duo plan so I can use it with my brother. After I did the upgrade  Spotify started charging my card both the ...
  • NWolfyL
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelling Premium Problems

PlanFree/Premium CountryPoland DeviceXiaomi Redmi Note 10 Operating SystemAndroid 13 My Question or IssueHey! So it blocked my app for a payment issue. I paid via PaySafeCard on google play and i cancelled the premium plan on the google play store ap...

  • Newbie
  • Plan Free/Premium   Country Poland   Device Xiaomi Redmi Note 10   Operating System Android 13   My Question or Issue Hey! So it blocked my app for a payment issue. I...
  • Ivelina
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay my subscription

I pay my subscription from Turkey, through Ozan, the first time I linked the card, everything went through and paid, but I had to delete the previous one, but the new one was not linked. It gives an error about payment, I changed two cards, but in va...

  • Newbie
  • I pay my subscription from Turkey, through Ozan, the first time I linked the card, everything went through and paid, but I had to delete the previous one, but the new one was not linked. It gives an ...
  • Lyubka
  • Moderator
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Individual to Duo- can’t cancel my premium Account

Hi, my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscription. His account now automatically shows him to be on a duo ...

  • Visitor
  • Hi,  my husband and I have both been paying for seperate Premium accounts. I upgraded to duo and invited my husband to join as a member. He accepted before cancelling his individual subscriptio...
  • Anyk17
  • Spotify Star
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не возобновился премиум. После двух снятий средства.

Я решил возобновить премиум по акции, пополнял через paypal. Средства были списаны. Бесплатный план так и остался. Че делать? Кому писать? PlanFreeCountry

  • Newbie
  • Я решил возобновить премиум по акции, пополнял через paypal.  Средства были списаны. Бесплатный план так и остался.    Че делать? Кому писать?    Plan Free Country &n...
  • Ivelina
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different Content on Web and iPhone App

PlanDuoCountryGermanyDeviceiPhone 8cOperating SystemiOS 15.5 === My Question or Issue === Hello to all, since many years, I am using Spotify “free” version, on my iPhone. I downloaded the Apps from the Brazilian App store. Consequently, I created ple...

  • Casual Listener
  • Plan Duo Country Germany Device iPhone 8c Operating System iOS 15.5   === My Question or Issue ===   Hello to all,   since many years, I am using Spotify “fre...
  • Maria
  • Moderator
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your last payment didn't work"

A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or cancel the premium subscription. I have cancelled the s...

  • Casual Listener
  • A page saying "Your last payment didn't work." Comes up whenever i open the spotify app on desktop. The notification/page restricts me from doing anything unless i update the credit card info or canc...
  • Ivelina
  • Moderator
  • 6657 Views
  • 3 replies
  • 0 likes
  • 6657 Views
  • 3 replies
  • 0 likes

cant change my country

Hi, I am trying to switch to spotify duo with my husband but when I enter the address I get an error, I tried to change the country of my profile but the option is not available. I also disconnected my profile from facebook but the country is still u...

  • Visitor
  • Hi, I am trying to switch to spotify duo with my husband but when I enter the address I get an error, I tried to change the country of my profile but the option is not available. I also disconnecte...
  • Maxim
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Duo address issue

PlanPremium DuoCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI set up a Premium Duo account with the address, sent the link to the second user and as I was setting it up through their device, with me entering the s...

  • Visitor
  •   Plan Premium Duo Country Germany Device Samsung Galaxy A50 Operating System Android   My Question or Issue I set up a Premium Duo account with the address, sent the link to the...
  • Eumomota76
  • Visitor
  • 4401 Views
  • 4 replies
  • 0 likes
  • 4401 Views
  • 4 replies
  • 0 likes

Superuser Contribution Being over charged $11.30 for my premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Susan_GP
  • Moderator
  • 3502 Views
  • 8 replies
  • 1 likes
  • 3502 Views
  • 8 replies
  • 1 likes

Solved!! My partner cannot join Duo

PlanDuoCountryU.K.DeviceiPhone 13 mini / Google pixel 7Operating SystemiOS 17 / Android Hello,I sent an invite to my partner who lives with me, he can accept but doesn’t get the address verification step, and he gets a message saying he cannot join t...

  • Casual Listener
  • Plan Duo Country U.K. Device iPhone 13 mini / Google pixel 7 Operating System iOS 17 / Android   Hello, I sent an invite to my partner who lives with me, he can accept but doesn’t get ...
  • Maxim
  • Spotify Star
  • 1094 Views
  • 3 replies
  • 0 likes
  • 1094 Views
  • 3 replies
  • 0 likes

Downgrade family plan to free- what happens to the family members?

I currently have the family plan, but want to downgrade to free for £ reasons. Do the family members keep their playlists individually?What are the main changes other than ads? Thanks

  • Newbie
  • I currently have the family plan, but want to downgrade to free for £ reasons.   Do the family members keep their playlists individually? What are the main changes other than ads?   Th...
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it keep saying something went wrong whenever I scroll down?

Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I still get the error. And I even restored the factory s...

  • Casual Listener
  • Whenever I go to a podcast title and scroll down the episodes I get the something went wrong error. I've tried logging out of Spotify and restarting the PS4. Then I logged back into Spotify and I s...
  • Susan_GP
  • Moderator
  • 2235 Views
  • 11 replies
  • 1 likes
  • 2235 Views
  • 11 replies
  • 1 likes

PREMIUM DUO

I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in FrenchPlanFree/PremiumCountry ARGENTINA DeviceSAMSUNG A04 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to add a partner to PREMIUM DUO ...

  • Visitor
  • I want to add a partner to PREMIUM DUO but never can do it. Also it´s all in French Plan Free/Premium Country  ARGENTINA   Device SAMSUNG A04  Operating System (iOS 10, Android...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes