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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7849 Views
  • 23 replies
  • 2 likes
  • 7849 Views
  • 23 replies
  • 2 likes

Refund please

Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. thanks and continuationPlanPremiumCountryPortugal My ...

  • Newbie
  • Three months ago I started the spotify premium trial plan and today I was charged €8.99 without prior notice. I would appreciate a refund as I'm out of money now because of this and I wasn't told. th...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

change country

I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let me change my region from "Belgique". As a result when...

  • Visitor
  • I lived in Belgium until 3 months ago. Now I'm back in the UK. I upgraded to premium duo and changed my payment information to a UK credit card and my address to a UK address. Spotify will not let m...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Então, meus 3 meses acabou e cancelei antes da cobrança, posso refazer sem

Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta nova?

  • Casual Listener
  • Então, eu tinha feito uma assinatura grátis de 3 meses, e como tava previsto pra terminar eu cancelei antes da cobrança, tem como eu refazer a assinatura de 2 meses na mesma conta ou na outra conta n...
  • Vinicius_Souza23
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match.

I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match."How to solve?

  • Visitor
  • I live in Czech republic, so have region set here. I have payment card, which I would like to use, but Spotify refusing this card with note: "Your payment method and country don't match." How to sol...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change country to pay with new bank acc but can't with FB login

I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not letting me change bc i logged in with FB

  • Visitor
  • I have moved countries to Australia and have new bank acc. My old bank account is no longer active. Spotify wont let me update my payment details bc it does not match the country, which it is not let...
  • Dian
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan is free but still charging my credit card

I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..

  • Visitor
  • I just notice that my credit card has been charge from spotify stockholmse. and may spotify plan si FREE. How can I remove my payment info..
  • Alex
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my subscription plan from Individual to Duo

PlanPremiumCountryAzerbaijan Device(Firefox also Chrome)Operating System(Linux) My IssueWhen I select my home country (Azerbaijan) I can't see Pick Your Premium section. When clicking the Get Started button page renews. And in url checkout-error=true...

  • Newbie
  • Plan Premium Country Azerbaijan   Device (Firefox also Chrome) Operating System (Linux)   My Issue When I select my home country (Azerbaijan) I can't see Pick Your Premi...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM and STOP CHARGING ME for it

I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.

  • Visitor
  • I cancelled the Premium subscription in December so I now find I have been billed again on February 10th for Premium. Please STOP billing me and provide a credit.
  • kaworu_bloodpaw
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu + Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't access my Hulu account even though I paid for the student plan.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • Dian
  • Spotify Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de subscripción

Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil

  • Visitor
  • Me cambié de universidad y se perdió mi suscripción estudiantil, ya ingresé mi nueva universidad pero no me deja pagar el plan estudiantil
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have taken the yearly subscription and paid also, but not activated

I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.

  • Visitor
  • I have taken the yearly subscription and paid Rs 499 also, but the subscription is not activated and I did not get my refund back if not activated.
  • Dian
  • Spotify Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero un reembolso

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

  • Visitor
  • Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??
  • Lyubka
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

How do I switch plan immediately

I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right now so that way I can choose a Hulu plan billed thr...

  • Visitor
  • I want to switch from Student to Individual. So I switched my plan in account settings, but it's saying that I won't be billed that price until next month. I want to be billed Individual price right ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

I'm requesting a refund for a payment that came out today.

I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.

  • Visitor
  • I canceled my subscription and payment still withdrawn. I'm requesting a refund for a payment that came out today. I haven't used Spotify.
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

I am on a 4 months trial. If I buy a one time plan, will my trial continue?

I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial continue and after that the 12 months plan. Or will ...

  • Visitor
  • I just signed up for Spotify Premium individual 4 months trial. After a few weeks, I got an offer from Spotify for a limited time, cheap 12 months plan. So if I buy that now, will my 4 months trial c...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

My Family link isn't working

When I follow the I put the adress to confirm but after the click, the page is loading for 30sec then then it tells me to retry later. We already try with 2 links, one from a phone and one from a computer.Maybe it's because I canceled an other Spotif...

  • Casual Listener
  • When I follow the I put the adress to confirm but after the click, the page is loading for 30sec then then it tells me to retry later. We already try with 2 links, one from a phone and one from a c...
  • Maxim
  • Spotify Star
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes