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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

não consigo realizar o pagamento do plano premium individual

preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90

  • Visitor
  • preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento tudo ok, mas as vezes ficando dando erro

As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?

  • Visitor
  • As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?
  • Bittencourt
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recibo por suscripción Premium

Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural

  • Visitor
  • Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural
  • caro_19
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

Why can't I use a spotify gift card to buy premium?

I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.

  • Visitor
  • I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.
  • Billy-J
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Spotify Duo to Family

We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the main account when we had duo, so I don’t know if it’s ...

  • Visitor
  • We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the mai...
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I cant hear my dowlands, when Im offline

I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.

  • Visitor
  • I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution I applied for free trial and have been charged!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is it possible to activate two annual subscriptions?

PianoPremiumPaeseItaliaDispositivoIphone 13Sistema operativoios 16.2 La mia domanda o problemahi, I have an annual spotify subscription that expires in 3 months, I would like to know if it was possible to activate another annual subscription?

  • Visitor
  •   Piano Premium Paese Italia Dispositivo Iphone 13 Sistema operativo ios 16.2   La mia domanda o problema hi, I have an annual spotify subscription that expires in 3 months, I wo...
  • Joan
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sou estudante e estou sendo cobrada pelo plano individual.

Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.

  • Visitor
  • Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.
  • MihailY
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿como puedo domiciliar mi tarjeta a mi plan premium familiar?

Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo

  • Visitor
  • Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo
  • MihailY
  • Moderator
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify

L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e canzoni a riproduzione casuale), come mai è successo q...

  • Visitor
  • L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e can...
  • Joan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add partner to Duo plan

Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an error occurred

  • Visitor
  • Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an e...
  • Joan
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution My ex was ADMIN in DUO Plan using my credit card how to cancel, im not duo with him anymore

DearsI had a DUO Plan with my ex, he was the Admin but using my credit card.Now I have my duo plan wth another person but the him payment still charging to me. How to cancel in order to spot charging me urgently?

  • Visitor
  • Dears I had a DUO Plan with my ex, he was the Admin but using my credit card. Now I have my duo plan wth another person but the him payment still charging to me.   How to cancel in order to ...
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo acceder a mi cuenta para poder anular la subscripcion de premium

me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion

  • Visitor
  • me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion
  • jezabeth
  • Visitor
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague Spotify hace 3 días y aun no se actualiza el pago

Hace unos días hice el pago de mi suscripción a Spotify para estudiantes, desde entonces cuando entro a la app, me sigue apareciendo que no he actualizado el pago y no me deja reproducir canciones

  • Visitor
  • Hace unos días hice el pago de mi suscripción a Spotify para estudiantes, desde entonces cuando entro a la app, me sigue apareciendo que no he actualizado el pago y no me deja reproducir canciones
  • MihailY
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for Spotify Premium through Vodafone bill but not working

Part of my Vodafone package is free Spotify Premium. It was working for years but the other day I opened Spotify and I was back on a free spotify account. I rang Vodafone and they said it is still on my account that I have Spotify included. How do I ...

  • Visitor
  • Part of my Vodafone package is free Spotify Premium. It was working for years but the other day I opened Spotify and I was back on a free spotify account. I rang Vodafone and they said it is still on...
  • Yordan
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes