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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19455 Views
  • 27 replies
  • 4 likes
  • 19455 Views
  • 27 replies
  • 4 likes

Frustrating Duo 2 months promotion offered but can't accept or forward.

PlanFree/PremiumCountry DeviceOnePlus Nord N30Operating SystemOnePlus' modified version of Android 13 My Question or IssueThis probably belongs under Accounts not Subscriptions, sorry.I keep getting emails (3 so far) about try Duo for two months, but...

  • Visitor
  • Plan Free/Premium Country   Device OnePlus Nord N30 Operating System OnePlus' modified version of Android 13   My Question or Issue This probably belongs under Accounts not Subs...
  • Maxim
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Solved!! I pay for premium and get ads with everything. I have requested help much:(

I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix it IMMEDIATELY please or I will file a complaint if I d...

  • Visitor
  • I have asked for assistance many times & just give me my freaking money back or do your job and give me what I am paying for. I have already done your job with all the trouble shooting. Just fix ...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Can someone get a strike for sharing a premium account?

My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if it is true

  • Newbie
  • My friends and I have been sharing one premium account and now my friend says he got a strike for sharing it and doesn’t show us a proof but still insists that we should log out and now I’m asking if...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Gift card won’t work on premium account.

Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix

  • Visitor
  • Reads an error message saying “cannot use a premium gift card code on a pre-existing premium account”. How to fix
  • Maxim
  • Spotify Star
  • 215 Views
  • 2 replies
  • 1 likes
  • 215 Views
  • 2 replies
  • 1 likes

Can't find gift link from Spotify 1 year gift

PlanPremiumCountryPhilippinesMy Question or IssueIt's my 1 year on spotify and I received an announcement upon opening the app in which I can send 2 months premium to a friend for free. I closed out the app for a few and the popup disappeared. Please...

  • Newbie
  • Plan Premium Country Philippines My Question or Issue It's my 1 year on spotify and I received an announcement upon opening the app in which I can send 2 months premium to a friend for free. I c...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot download & select music with premium account

Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even though I already subscribed)

  • Visitor
  • Cannot download and play spesific music on my playlist. My account is on premium student subscription. In the android device there is a premium button under menu (indicates free subscription, even th...
  • MihailY
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Lost Hulu bc of accidental payment failure

My Question or IssueI have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the card so my Spotify payment failed. When I updated the c...

  • Newbie
  • My Question or Issue I have had the old premium plan with free Hulu for years and years. I had to lock my credit card temporarily due to a potential charge mixup elsewhere. I forgot to unlock the ca...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

not able to cancel my premium family plan

there is no option for me to cancel my premium family plan. i can only add or remove members.

  • Visitor
  • there is no option for me to cancel my premium family plan. i can only add or remove members.
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium plan student

I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't get the premium, and the autopay is on. Plan Priem...

  • Newbie
  • I changed my account to premium (student) and accepted the autopay in the browser on October 11,but I didn't get the premium plan for my account. I logout and logged in to my account but still didn't...
  • Elena
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find account that I'm being charged for

I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account

  • Visitor
  • I'm being charged for a account that i don't have access to the accounts I have access to both say they are on the Free plan but apparently it's an account being charged for a premium account
  • Elena
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isn't going through even though my card is working.

Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things with this card but Spotify is the only thing that isn...

  • Visitor
  • Whenever I try to pay for my premium subscription, I keep getting a pop-up telling me that there was a payment issue and to try again later. I've tried several times and I have bought other things wi...
  • Eni
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Charged more fro student subscription

PlanPremiumCountrySingaporeMy Question or IssueI have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?

  • Casual Listener
  • Plan Premium Country Singapore My Question or Issue I have automatically been charged normal premium fee, when my 1 year student subscription has not expired. Why have I been charged more?
  • Selin_Stark
  • Casual Listener
  • 753 Views
  • 2 replies
  • 3 likes
  • 753 Views
  • 2 replies
  • 3 likes

Premium duo adress issue

Hello.Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland.I've subscribed to premium duo plan today and wanted to invite him.We both put the same adress that we're staying, even tried ...

  • Visitor
  • Hello. Me and my friend moved to Iceland couple weeks ago. My spotify acc was registered back in Poland, his here in Iceland. I've subscribed to premium duo plan today and wanted to invite him. We...
  • Maxim
  • Spotify Star
  • 420 Views
  • 3 replies
  • 2 likes
  • 420 Views
  • 3 replies
  • 2 likes

Superuser Contribution DUO subscription

I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as I've already got premium so how, for the love of al...

  • Regular
  • I've disabled every notification that I can find and I'm still getting adverts for DUO pretty much every other time I launch the app. I don't want it, I don't need it, I'm not going to pay for it as ...
  • orangedistrict
  • Regular
  • 1103 Views
  • 9 replies
  • 3 likes
  • Duo
  • 1103 Views
  • 9 replies
  • 3 likes

My duo plan isn’t letting me add another person

PlanDuo premiumCountrySouth Africa Device(iPhone 7)Operating System(iOS 12) My Question or IssueMy Spotify soo plan isn’t working when I’m trying to log in for my brother on his account we stay in the same house when I confirm the address there’s a m...

  • Casual Listener
  •   Plan Duo premium Country South Africa  Device (iPhone 7) Operating System (iOS 12)   My Question or Issue My Spotify soo plan isn’t working when I’m trying to log in for m...
  • Maxim
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing myself from a Premium Duo if I am not the admin

Hello...I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin?Or if I cancel it, I will cancel the plan even for him?Thank you

  • Visitor
  • Hello... I want to know if I can remove myself from the Premium Duo plan by canceling it, having in mind that I am not the admin? Or if I cancel it, I will cancel the plan even for him? Thank you
  • Maxim
  • Spotify Star
  • 3291 Views
  • 1 replies
  • 0 likes
  • 3291 Views
  • 1 replies
  • 0 likes

Payment problems

PlanFree/premiumCountrySaudi Arabia Device(huawei nova 7 5g )Operating System( Android ) My Question or IssueMy Spotify account cant get me premium eve tho my card works fine with other apps like steam and epic games i have tried multiple times but n...

  • Newbie
  • Plan Free/premium Country Saudi Arabia  Device (huawei nova 7 5g ) Operating System ( Android )   My Question or Issue My Spotify account cant get me premium eve tho my card works...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution My card doesn't work

My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card

  • Visitor
  • My new bank card took a while to arrive. My account went back to free. the new card does not work. Even in private window, even when trying another card
  • Vasil
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me realizaron dos pagos de mi tarjeta debito.

El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me aparece que la voy a perder porque no se ha procesado ...

  • Visitor
  • El dia de hoy, es fecha para pago de mi suscripción. Lo pague, y me cobraron doble el pago en mi tarjeta debito, esto lo notifico mi cuenta en mensajes de texto. Entro a mi pagina de spotify y me apa...
  • Elena
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Change of country

I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in anymore and dont have access to my card. Im trying...

  • Newbie
  • I just received that i have a payment failed because my card in another country is not working anymore. I tried to change country but still its taking me to the currency of the country that im not in...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes