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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48101 Views
  • 18 replies
  • 4 likes
  • 48101 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29956 Views
  • 19 replies
  • 2 likes
  • 29956 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20739 Views
  • 6 replies
  • 1 likes
  • 20739 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution One month free trial only lasted one week?

PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...

  • Casual Listener
  • Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1   My Question or Issue So I signed up for Spotify and was told ...
  • theDreamBeava
  • Casual Listener
  • 696 Views
  • 2 replies
  • 0 likes
  • 696 Views
  • 2 replies
  • 0 likes

Superuser Contribution Void Transaction

Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1    My Question or Issue I've paid my 1 month Spotify fe...
  • Elena
  • Moderator
  • 195 Views
  • 2 replies
  • 0 likes
  • 195 Views
  • 2 replies
  • 0 likes

Why is it so difficult to contact support?

I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...

  • Regular
  • I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify. I want to th...
  • FrostyOfTheNort
  • Regular
  • 551 Views
  • 5 replies
  • 3 likes
  • support
  • 551 Views
  • 5 replies
  • 3 likes

Refound

CountryItaly My Question or IssueHi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student account but it will be available only from May 2020. Is it possibile to re...

  • Visitor
  •   Country Italy   My Question or Issue Hi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student a...
  • Luan
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Got charged for student premium but subscription denied.

PlanStudent PremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid Oxygen My Question or IssueAfter getting verified for the student discount by SheerID, I gave in my card details and was charged 59.00 rupees. However, Spotify said that my card w...

  • Visitor
  •   Plan Student Premium Country India Device OnePlus 6T Operating System Android Oxygen   My Question or Issue After getting verified for the student discount by SheerID, I gave i...
  • Luan
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment plan switched from student to normal without my consent or knowledge

Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead of the usual £4.99 and that has gone on for 3 month...

  • Visitor
  • Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead ...
  • Xenia
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution double charged

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October of 2019. I up...

  • Casual Listener
  •   Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99 on...
  • Xenia
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for Spotify family but it shows as spotify premium

Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I made my payment for 1 year, Spotify family, Payment p...

  • Casual Listener
  • Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India   Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
  • sassydharan22
  • Visitor
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice on two different credit cards

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid, Windows 10 My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October o...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android, Windows 10   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99...
  • Ivan
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • charged
    extra
    TWICE
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy premium (phone billing)

Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it just cancel the process and i receive a text telling me my s...

  • Visitor
  • Hello,  I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it ju...
  • Ivan
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When I’m on my phone I have premium, but when I log on my firestick with the app I’m not

PlanPremiumCountryIsaiPhone 8Operating SystemUp to date ISO My Question or IssueON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with the same credentials I am getting ads and I’m not premium. Please help

  • Casual Listener
  • Plan Premium Country Isa iPhone 8 Operating System Up to date ISO    My Question or Issue ON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with ...
  • Ivan
  • Spotify Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged Twice in this month

Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I needed to update my payment details. Then I added my credi...

  • Casual Listener
  • Hi,  I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I ...
  • jhn_mthw
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Superuser Contribution Something went wrong with payment

Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!

  • Visitor
  • Every time I put in my information to purchase premium, it says something went wrong. I have the money in my account, so im not sure whats up. Thanks!
  • Xenia
  • Moderator
  • 1734 Views
  • 1 replies
  • 0 likes
  • 1734 Views
  • 1 replies
  • 0 likes

Superuser Contribution inaccurate payment

PlanPremiumCountryTurkeyDeviceıphone 6sOperating Systemios 13.4 My Question or IssueHi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in the last 3 payments it is coming 9.16 , 9.30 and 9.42. When ı have called the...

  • Regular
  • Plan Premium Country Turkey Device ıphone 6s Operating System ios 13.4   My Question or Issue Hi ! I have an premium student account . Although my payment is a 8.99 Turkish liras, in t...
  • jokeyful
  • Regular
  • 390 Views
  • 7 replies
  • 0 likes
  • 390 Views
  • 7 replies
  • 0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

  • Casual Listener
  •   Plan Premium Yearly Country Philipines Device Android and Chromebook Operating System Chrome OS   My Question or Issue Hi, I am in the Philipines and trying to purchase the ye...
  • Xenia
  • Moderator
  • 592 Views
  • 4 replies
  • 0 likes
  • Mobile
    Payment
    Premium
    yearly
  • 592 Views
  • 4 replies
  • 0 likes

Your Last paymet didn't work

CountryGreenlandDevicePC Windows/One plus 6/Playstaion/Operating SystemPC WindowsMy Question or IssueYour last payment didn't work. even tho in my credit card it says i payed twice in 10.01.2020 and 11.02.2020 i payed for yearly but now it changed to...

  • Visitor
  • Country Greenland Device PC Windows/One plus 6/Playstaion/ Operating System PC Windows My Question or Issue Your last payment didn't work.  even tho in my credit card it says i payed twi...
  • OneByBoo
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Wrong subscription - cancel

Hello, I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family.It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not used Spotify since then which is the case.Anyhow, I can’t get...

  • Visitor
  • Hello,   I have subscribed for a yearly fee of 119,89€ thinking that it was Spotify Family. It seems to be Premium and would like to cancel given I have a 14-day period to do so if I have not...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Subscriptions
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there a way to stop spotify from automatically charging to my account?

I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there anyway i can prevent from being automatically charged?

  • Casual Listener
  • I usually pay via cash but due to quarantine I’ll have to change to credit carD and use the student discount, but i don’t want it to automatically charge my card after the month is over. is there any...
  • Ivan
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family to duo

Plan Family Country Panamá My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everytime i try to invite the link redirects to only duo invite i already got charg...

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  • Casual Listener
  •   Plan Family Country Panamá  My Question or Issue I was duo user but changed my plan to family, i have the recipe and in my account says that i have the family plan but everyti...
  • Xenia
  • Moderator
  • 394 Views
  • 4 replies
  • 0 likes
  • 394 Views
  • 4 replies
  • 0 likes

payment by boleto.

PlanPremium CountryBrazil DeviceSamsung J8 Operating SystemAndroid Oreo My Question or IssueI purchased the premium this week and paid for the ticket, for three months. How do I know if the payment has dropped?

  • Visitor
  •   Plan Premium   Country Brazil   Device Samsung J8   Operating System Android Oreo   My Question or Issue I purchased the premium this week and paid for t...
  • Mozer
  • Composer
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

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