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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 13264 Views
  • 6 replies
  • 0 likes
  • 13264 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1331 Views
  • 19 replies
  • 1 likes
  • 1331 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47252 Views
  • 20 replies
  • 3 likes
  • 47252 Views
  • 20 replies
  • 3 likes

Spotify inserted adverts at the start and end of podcasts as a premium user.

Hi I have been using a family subscription for some time now. Why do I have adverts at the start and end of the podcast I am listening too? Now, before a moderator or whoever else jumps in here and say this is "some podcast creators may include third...

  • Casual Listener
  •   Hi I have been using a family subscription for some time now.  Why do I have adverts at the start and end of the podcast I am listening too?  Now, before a moderator or whoever ...
  • bcelt-_91s2gk
  • Newbie
  • 393 Views
  • 3 replies
  • 1 likes
  • 393 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Student with Hulu - cannot access Hulu at all!

I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer service to help with any issues. My login to Hulu do...

  • Visitor
  • I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer s...
  • Alex
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify says I have a student account but still charges me full price

Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account

  • Visitor
  • Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account  
  • Dian
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron de más

Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis recibos de Spotify dice que solo se me debitaron $119,00

  • Newbie
  • Plan Premium estudiante País Argentina Dispositivo Lg K50s Mi pregunta o problema Me cobraron de más, mi plan es de $119,00 y me debitaron $195 cuando en realidad en la parte de mis rec...
  • Alex
  • Spotify Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Don’t have any info for my premium account, Spotify keeps charging my card

Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signed up with (I wouldn’t even remember what email it w...

  • Visitor
  • Haven’t used Spotify premium in years but I still get charged for it because I didn’t end my subscription before logging off for the last time. I’m pretty I no longer have access to the email I signe...
  • ReCel
  • Gig Goer
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium duo

Hi. sorry if this shouldnt be here but ive looked everywhere else. HOW much does premium duo cost? I'm already a premium user and have been for years. also, i cant remember my log in details. can i be reminded?

  • Visitor
  • Hi.  sorry if this shouldnt be here but ive looked everywhere else.  HOW much does premium duo cost?   I'm already a premium user and have been for years. also, i cant remember my...
  • Dian
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 32958 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 32958 Views
  • 2 replies
  • 3 likes

Superuser Contribution Debit card issues

I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards PlanPremiumCountryNigeriaDeviceOppo A55Operating SystemAndroid My Question or Issue

  • Visitor
  • I have been trying to update my subscription with the same debit card I have been using for the same account but it keeps failing and I have also tried other cards  Plan Premium Country Nige...
  • Jeremy
  • Spotify
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Spotify Premium

I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I won't be charged? I want to make sure I won't be pa...

  • Newbie
  • I recently got a free trial for one month on Spotify. Before the free trial ended, my family decided to join the family plan. I joined, but does this mean the free trial canceled automatically and I ...
  • Luan
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

MbWay (vertual credit card) Payment failed - Portugal

I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months.This month the payment failed, though the card was still valid.I canceled that card, created a new o...

  • Newbie
  • I created my Premium Duo Account with a virtual credit card from MbWay (the Portuguese virtual credit card provider). It has worked well for 6 months. This month the payment failed, though the card ...
  • Luan
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting charged for a service

I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved

  • Visitor
  • I stopped using Spotify and I’m still getting charged for it and now that I logged in again I can’t play music with no adds involved 
  • Novy
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I paid for premium on both accounts and I’m still hearing commercials 

  • Visitor
  • I paid for premium on both accounts and I’m still hearing commercials 
  • Novy
  • Moderator
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium duo

Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify.Pouvez vous m'aider?Merci

  • Newbie
  • Je n'arrive pas à m'abonner a premium duo. Il est indiqué que je ne suis pas admissible à ce forfait... à part peut être avoir utiliser mon mois gratuit je n'ai pas utiliser spotify. Pouvez vous m'a...
  • Jeremy
  • Spotify
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Période d’essai 30 jours

Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qualité de l’audio, rémunération des artistes que j’éco...

  • Visitor
  • Bonjour, je souhaiterai me prendre un abonnement Spotify premium et Spotify me propose un essai gratuit de 30 jours, avant de m’engager je me demandais si il y allait avoir une différence niveau qual...
  • Dian
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swapping premium to new phone

I pay for premium and can't swap my premium to my new phone. New phone thinks I'm on free adverts tariff

  • Visitor
  • I pay for premium and can't swap my premium to my new phone.  New phone thinks I'm on free adverts tariff  
  • OscarDC
  • Moderator
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment Done but not received premium service

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid via UPI for 1 month plan the money has been deducted from my account but my account is...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid ...
  • Eni
  • Moderator
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

I haven't used spotify premium in ages but I still got charged so I cancelled today.

So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since I did get charged?

  • Visitor
  • So I just cancelled my spotify premium since I dont use it much nowadays. I only cancelled when I realised I was being charged. Do I get that money back? If not do I at least still have premium since...
  • ReCel
  • Gig Goer
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

I can’t buy premium after deleting my account

I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everything in correctly but it keeps saying “something is...

  • Visitor
  • I deleted my old account without canceling my premium account (it’s a long story). I signed up for a new account but when I try to put my card in to buy premium it doesn’t go through. I’ve put everyt...
  • Maxim
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes