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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • MeetPatel12
  • Casual Listener
  • 130174 Views
  • 92 replies
  • 10 likes
  • 130174 Views
  • 92 replies
  • 10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15545 Views
  • 27 replies
  • 3 likes
  • 15545 Views
  • 27 replies
  • 3 likes

App won’t update from free to premium

My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help

  • Newbie
  • My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help 
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

premium duo

i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll

  • Visitor
  • i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

linking my spotify premium to my iphone

How do I link my spotify premium that works good on my tablet, to my iphone?

  • Visitor
  • How do I link my spotify premium that works good on my tablet, to my iphone? 
  • Maxim
  • Spotify Star
  • 1862 Views
  • 1 replies
  • 0 likes
  • 1862 Views
  • 1 replies
  • 0 likes

60€ gift card but never managed to use it cuz it doesn't have a code

hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be scratched off the coupon but there isn't any code ...

  • Casual Listener
  • hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be...
  • Maxim
  • Spotify Star
  • 321 Views
  • 5 replies
  • 0 likes
  • 321 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a student plan but it also charges me an individual plan

I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my bank details for my current student plan account. I ...

  • Casual Listener
  • I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my b...
  • Matifran
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Is premium individual and student premium is same

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pr...
  • Maxim
  • Spotify Star
  • 851 Views
  • 1 replies
  • 0 likes
  • 851 Views
  • 1 replies
  • 0 likes

Cant add my daughter on Duo

Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've tried a family members address as well to see if tha...

  • Visitor
  • Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've t...
  • Maxim
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

can not purchase premium anymore

After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores. Why is there no warning that you cant use your PayPal anymore when changing regions? How does...

  • Newbie
  • After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores.   Why is there no warning that yo...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Tying to change payment method and country

I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing:Sign in to accountGo to payment; updateFill in credit card informationGet error tha...

  • Casual Listener
  • I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing: Sign in to account Go to ...
  • Maxim
  • Spotify Star
  • 311 Views
  • 3 replies
  • 1 likes
  • 311 Views
  • 3 replies
  • 1 likes

Starting grad school and says I’m not eligible for premium student

I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?

  • Visitor
  • I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Cannot connect to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Senior Citizen Discount

This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get free links but hate ads (see so many on tv also Radi...

  • Newbie
  • This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get f...
  • IBURTON54
  • Visitor
  • 3063 Views
  • 7 replies
  • 7 likes
  • 3063 Views
  • 7 replies
  • 7 likes

I had taken premium pan but yesterday i had just cancel the plan but i have not received the money.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! I want to change my subscription from family to duo

Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option can someone help me? regards

  • Visitor
  • Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option...
  • AdamDamon
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms] Change from Duo back to Single member premium

I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now. But when I go to my "account" page, it will not allow me to change my plan back to a regular premium plan. It gives me the fo...

  • Visitor
  • I recently signed up for a duo plan (changed my plan from a Premium to a Duo), and then realized I didn't need it right now.     But when I go to my "account" page, it will not allow...
  • Alex
  • Spotify Legend
  • 3365 Views
  • 3 replies
  • 0 likes
  • All Platforms
  • 3365 Views
  • 3 replies
  • 0 likes

Spotify in my Phone keep showing that "Your last payment didn't work"

PlanPremiumCountryThailandDeviceVivo Y02Operating SystemFuntouch OS 12 My Question or IssueI've got my Premium Family Plan with another users already and I'm currently fine on other devices as PC or Spotify Browser. However, whenever I login into my ...

  • Visitor
  •     Plan Premium Country Thailand Device Vivo Y02 Operating System Funtouch OS 12   My Question or Issue I've got my Premium Family Plan with another users already and I'm ...
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

Superuser Contribution changing country and payment method

hello!i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my israeli details, though the website doesnt let me change my c...

  • Casual Listener
  • hello! i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card.   today, i have been trying to change my country/payment method to my...
  • Dian
  • Spotify Legend
  • 1187 Views
  • 14 replies
  • 3 likes
  • 1187 Views
  • 14 replies
  • 3 likes

Can’t buy individual premium

I’ve been trying for days to get the individual plan but when I put my payment details it says “Your pay method or country don’t match.” I tried everything! I even made another Spotify account and tried using different cards but nothing happened. Ple...

  • Visitor
  • I’ve been trying for days to get the individual plan but when I put my payment details it says “Your pay method or country don’t match.” I tried everything! I even made another Spotify account and tr...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

two computers same home

I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2kskkssq5jngyooq user

  • Visitor
  • I have two computers at home. I want to listen to music on both, one at a time, no need to transport the main one to another room (just one paid account). Help? julianort@gmail.com, user 21j6cl5ra2...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes