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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10304 Views
  • 23 replies
  • 2 likes
  • 10304 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can't pay my subscription

I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. Please try again, use a different card or try a diff...

  • Casual Listener
  • I can't pay my suscription. I wanted to pay for a month and it doesn't accept my card. I have already tried with 3 different ones. I get the message that says: "There was an error with the payment. P...
  • Joan
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Fiz um pagamento do duo sendo que tenho a individual como tenho extorno?

Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?

  • Visitor
  • Cancelei a individual e fiz a duo mais n trocou meu plano e continua como individual sendo que paguei pelo duo como pisso ter o extorno do meu dinheiro ?
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription

PlanPremium IndividualCountryIndiaDeviceiPhone 11, Microsoft Windows, AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to switch to Family Plan, but when I try to change my existing plan to Family plan it thro...

  • Casual Listener
  • Plan Premium Individual Country India Device iPhone 11, Microsoft Windows, Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want to switch...
  • Alex
  • Spotify Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • Family Plan
    Subscription Termination
  • 322 Views
  • 3 replies
  • 0 likes

how to change payment to go through google play

I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment to go through google play store?

  • Visitor
  • I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment t...
  • MateusM
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Έγινε αυτόματη πληρωμή premium , πως γίνεται επιστροφή χρημάτων

Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€

  • Casual Listener
  • Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€
  • Prague
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Please help me re-activate my premium subscription!

Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify for personal "Emotional Therapy". Music is my soul a...

  • Visitor
  • Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Premium but still showing free

Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working

  • Visitor
  • Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Getting charged twice for my plan through Spark and Spotify

I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when I'm already paying the 7.49 monthly for Spotify fo...

  • Visitor
  • ...ust to get somewhere for support, and then I'm having to post my payment issue publicly? What the hell are you even doing with all this money.
  • Prague
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid for premium

I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month..Shaun stevens

  • Visitor
  • I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month.. Shaun steven...
  • Eni
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi plan duo no funciona para la persona que invite

Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium

  • Visitor
  • Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium
  • AlejaR
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?

  • Visitor
  • hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?
  • AlejaR
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Por que no se actualizo nunca mi plan si lo pague desde el 4 de febrero?

Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?

  • Visitor
  • Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja ingresar una nueva tarjeta

Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el tiempo de: Oops ocurrio un error, intentalo de neuv...

  • Casual Listener
  • Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el ...
  • Alex
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did Spotify take out more money than usual this month?

Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, was not informed of any subscription price hike or an...

  • Visitor
  • Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, wa...
  • Lyubka
  • Moderator
  • 355 Views
  • 1 replies
  • 1 likes
  • 355 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo entrar a premiun

Que debo hacer para tener elPlan premiun, sigo escuchando mensajes y 6 avances

  • Visitor
  • Que debo hacer para tener el Plan premiun, sigo escuchando mensajes y 6 avances
  • Lyubka
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes