Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 175931 Views
- 114 replies
- 12 likes
- 175931 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19660 Views
- 27 replies
- 4 likes
- 19660 Views
- 27 replies
- 4 likes
How to change my currency?
I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
- I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
-
-
- Spotify Star
- 1015 Views
- 1 replies
- 0 likes
- 1015 Views
- 1 replies
- 0 likes
Superuser Contribution Valid subscription but cannot login or reset password!
PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 12 & Windows 10 Pro) My Question or IssueSo I just cleared caches etc without remembering that I would have to login in again into some app...
- Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 12 & Windows 10 Pro) My Question or Issue ...
-
-
- Casual Listener
- 379 Views
- 3 replies
- 0 likes
- 379 Views
- 3 replies
- 0 likes
Spam Spotify trying to ask me to rejoin and give personal details
I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...
- I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
-
-
- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Solved!! Cobro desconicodo
Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, tengo para mandar imagen de la misma. Si me ayudan con esto, soy de Pa...
- Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, t...
-
-
- Spotify Star
- 397 Views
- 1 replies
- 0 likes
- 397 Views
- 1 replies
- 0 likes
Why is it so hard to upgrade
PlanFreeCountryNew Zealamd DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all about how cool Premium is. With no option to upgrade to Premium. So I click on Settings, Ac...
- Plan Free Country New Zealamd Device iPhone 7 Operating System iOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all abo...
-
-
- Visitor
- 1075 Views
- 2 replies
- 2 likes
- 1075 Views
- 2 replies
- 2 likes
Solved!!Superuser Contribution Hi I recharged for my premium subscription three days ago for 119 for
PlanFree as of now..Recharged for 119 for 3 monthsCountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI recharged for my premium 3 days ago the amount was deducted though neither my premium subscription was started neither the a...
- Plan Free as of now..Recharged for 119 for 3 months Country India Device Note 5 pro Operating System (Android) My Question or Issue I recharged for my premium 3 days ago the amount w...
-
-
- Visitor
- 857 Views
- 5 replies
- 0 likes
- 857 Views
- 5 replies
- 0 likes
can i get my money back if i only had a subscription for a few hours
my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
- my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
-
-
- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Superuser Contribution Ayer me suscribí a Spoty dúo pero no me actualiza el plan.
A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
- A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
-
-
- Spotify Legend
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Solved!! I can't change my payment method because I moved to another country
I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I can enter my credit card infos, and it redirect me t...
- I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I c...
-
-
- Spotify Star
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution i can't cancel my premium subscribe
Help me to cancel my mini premium to student premium
- Help me to cancel my mini premium to student premium
-
-
- Moderator
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Acount
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
-
-
- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
country code error
I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue
- I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. Plan Free Country usa Device s21 Operating ...
-
-
- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution I bought duo plan
My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...
- My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? Plan Free/Premium Country D...
-
-
- Moderator
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong Credit Card being Charged
I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit card information wasn’t even there. How do I make sur...
- I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit ca...
-
-
- Moderator
- 430 Views
- 1 replies
- 0 likes
- 430 Views
- 1 replies
- 0 likes
Superuser Contribution Upgrade to premium didn’t work. I paid for my upgrade but still I didn’t get it. What to do?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Moderator
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Superuser Contribution Double subscription
My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
- My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
-
-
- Moderator
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
unable to get premium, payment error
PlanPremiumCountryColombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method. I already contact my bank and they say my card is ok and can pro...
- Plan Premium Country Colombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method...
-
-
- Visitor
- 6319 Views
- 11 replies
- 0 likes
- 6319 Views
- 11 replies
- 0 likes
Superuser Contribution I canceled all my cards and am still getting charged while being on free plan
I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth?PlanFree/Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wi...
- I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth? Plan Free/ Country Device (iPhone 8, Samsung Galax...
-
-
- Spotify Legend
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Superuser Contribution Re subcribe problem
My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
- My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
-
-
- Spotify Legend
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Seems your spending limit was exceeded.
Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)
- Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...
-
-
- Regular
- 3205 Views
- 6 replies
- 0 likes
- 3205 Views
- 6 replies
- 0 likes