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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6512 Views
  • 23 replies
  • 2 likes
  • 6512 Views
  • 23 replies
  • 2 likes

Why can't I add my son in my duo plan?

The app tells me the adress is wrong/we are In different countries. But we are not.

  • Visitor
  • The app tells me the adress is wrong/we are In different countries. But we are not.
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I made a mistake in choosing a plan, can it be cancelled?

I bought a plan on the spotify page but when I entered my spotify account I realized that I had not selected the way to log in to my personal account correctly, so when I bought a plan a new user was created and when I entered my spotify account, I w...

  • Visitor
  • I bought a plan on the spotify page but when I entered my spotify account I realized that I had not selected the way to log in to my personal account correctly, so when I bought a plan a new user was...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

spotify premium code doesnt work

I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work

  • Visitor
  • I got a Spotify premium code from Microsoft Rewards, and it was confirmed by email, though the code doesn't work
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

will a spotify giftcard work if it was bought in a different state?

I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.

  • Newbie
  • I want to buy spotify premium as a gift for my friend. She lives in a different state so I was wondering if the giftcard will still work.
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

não consigo realizar o pagamento do plano premium individual

preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90

  • Visitor
  • preencho com os dados do cartão, já conferi e nn tem anda de errado, tentei com o do meu irmão e também não foi, estou tentando comprar o plano individual de 3 meses por 19,90
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento tudo ok, mas as vezes ficando dando erro

As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?

  • Visitor
  • As vezes to escutando música e aparece um erro na forma de pagamento, falando que eu nao paguei, mas meu plano ta tudo ok, o que possa ser?
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recibo por suscripción Premium

Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural

  • Visitor
  • Acabo de realizar la suscripción de estudiante . Con el bono cultural .¿ Recibiré al correo de la cuenta dé Spotify, la factura mensual ? Necesito ir subiéndolas a la plataforma del bono cultural
  • caro_19
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Why can't I use a spotify gift card to buy premium?

I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.

  • Visitor
  • I bought a $60 Spotify gift card and am trying to use it for my premium but the website is saying that it's not working.
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Spotify Duo to Family

We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the main account when we had duo, so I don’t know if it’s ...

  • Visitor
  • We recently switched from Spotify Duo to Spotify Family. It will randomly decide to tell me that my payment didn’t go through and kick me off, even though I’m not the head of the thing. I was the mai...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

I cant hear my dowlands, when Im offline

I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.

  • Visitor
  • I have DUO Premium account, when I have them downloaded and when I'm without WiFi I can't listen to them, the app tells me I have downloaded them but it doesn't let them listen to them.
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I applied for free trial and have been charged!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is it possible to activate two annual subscriptions?

PianoPremiumPaeseItaliaDispositivoIphone 13Sistema operativoios 16.2 La mia domanda o problemahi, I have an annual spotify subscription that expires in 3 months, I would like to know if it was possible to activate another annual subscription?

  • Visitor
  •   Piano Premium Paese Italia Dispositivo Iphone 13 Sistema operativo ios 16.2   La mia domanda o problema hi, I have an annual spotify subscription that expires in 3 months, I wo...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sou estudante e estou sendo cobrada pelo plano individual.

Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.

  • Visitor
  • Enviei o comprovante de estudante várias vezes e estou sendo cobrada pelo plano individual do valor de 19,90 dois meses seguidos, mesmo enviando o comprovante de estudante.
  • MihailY
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿como puedo domiciliar mi tarjeta a mi plan premium familiar?

Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo

  • Visitor
  • Actualmente cuento con el plan premium familiar pero me ha estado llegando un aviso de que no he echo el pago para que se renueve, entonces yo cuento con dinero en mi tarjeta quisiera domiciliarlo
  • MihailY
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify

L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e canzoni a riproduzione casuale), come mai è successo q...

  • Visitor
  • L’8 Dicembre ho fatto la promozione dei tre mesi gratis, e pagare 9.99€ dopo il terzo mese, ma oggi all’improvviso si è bloccata ed è ritornato spotify gratuito senza promozioni (con pubblicità e can...
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add partner to Duo plan

Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an error occurred

  • Visitor
  • Me and my partner are trying to join Duo plan. Both at the same address. We even both started Duo plans. It’s not working either way! Every time we’re entering THE SAME address it just says that an e...
  • Joan
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution My ex was ADMIN in DUO Plan using my credit card how to cancel, im not duo with him anymore

DearsI had a DUO Plan with my ex, he was the Admin but using my credit card.Now I have my duo plan wth another person but the him payment still charging to me. How to cancel in order to spot charging me urgently?

  • Visitor
  • Dears I had a DUO Plan with my ex, he was the Admin but using my credit card. Now I have my duo plan wth another person but the him payment still charging to me.   How to cancel in order to ...
  • OscarDC
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo acceder a mi cuenta para poder anular la subscripcion de premium

me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion

  • Visitor
  • me habia subscrito a premium por un mes gratis y se me ha pasado anular antes de que termira y ahora no puedo acceder a mi cuenta para poder anular la subscripcion
  • jezabeth
  • Visitor
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes