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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75915 Views
  • 27 replies
  • 5 likes
  • 75915 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43303 Views
  • 19 replies
  • 2 likes
  • 43303 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31311 Views
  • 17 replies
  • 3 likes
  • 31311 Views
  • 17 replies
  • 3 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • GloryPink
  • Regular
  • 595 Views
  • 2 replies
  • 1 likes
  • Increase price
  • 595 Views
  • 2 replies
  • 1 likes

Deleting free trial when i already have premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I already have premium. I accidently set up a free trial . I am disabled and do not see how to cancel trial. Wher...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I already have premium. I acc...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

SPOTIFY withdrew to much

Hi, I have a student subscription. I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth. what to do?

  • Newbie
  • Hi, I have a student subscription.   I paid 4,99 and SPOTIFY withdrewed 9,99 after 7 mounth.   what to do?
  • Jose_M
  • Spotify Star
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution BAJA DE CUENTA POR QUE EL GOBIERNO ARGENTINO COBRA INTERESES

Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticamente de la cuenta de la tarjeta de credito en dolare...

  • Casual Listener
  • Quería saber si me pueden informar sobre el tema ya que en argentina salio una noticia que todo lo que se este pagando en dolares (x ej. SPOTIFY, AMAZON, NETFLIX, etc) se van a descontar automáticame...
  • lukete77
  • Newbie
  • 7348 Views
  • 85 replies
  • 3 likes
  • 7348 Views
  • 85 replies
  • 3 likes

Superuser Contribution Can't enter apartment number for Spotify Duo

PlanPremium DuoCountryUSOperating SystemWindows 10 My Question or IssueI registered for Spotify Duo, however address verification doesn't allow entering my apartment number and was only able to enter my building address. Not a big deal for me until s...

  • Newbie
  •   Plan Premium Duo Country US Operating System Windows 10   My Question or Issue I registered for Spotify Duo, however address verification doesn't allow entering my apartment numb...
  • Alex
  • Moderator
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryRomaniaDevicePCOperating SystemWindows 10 My Question or IssueHello,When trying to setup Premium Duo, the first step is to put in your address. After I do exactly that, when I press the button, nothing happens. Therefor I can't ...

  • Newbie
  • Plan Premium Duo Country Romania Device PC Operating System Windows 10   My Question or Issue Hello, When trying to setup Premium Duo, the first step is to put in your address. Afte...
  • Alex
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Subscription for 1 year

PlanFree/PremiumCountry DeviceSamsung Galaxy A5 2017Operating systemAndroid My Question or IssueWhere I can buy subscription for year. My trail for 3 months has ended,and i better prefer to buy it for year.

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy A5 2017 Operating system Android   My Question or Issue Where I can buy subscription for year. My trail for 3 months has ended,an...
  • Billy-J
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Cant subscribe to Prepaid Premium or Premium Duo

PlanPremiumCountrySaudi Arabia to PakistanOperating SystemW10 My Question or IssueI've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to switch my payment method to Pakistan. It does not let me do it and says 'yo...

  • Newbie
  • Plan Premium Country Saudi Arabia to Pakistan Operating System W10   My Question or Issue I've got a Duo subscription in Saudi Arabia. I have since moved to Pakistan so was trying to swi...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribing to Premium - Payment Failed

PlanTrying to get PremiumCountryPortugalDevice / Operating SystemAccount problem, not the device. My Question or IssueI've been trying to subscribe to Premium for about a week not. After filling out the payment details with my credit card I receive t...

  • Casual Listener
  • Plan Trying to get Premium Country Portugal Device / Operating System Account problem, not the device.   My Question or Issue I've been trying to subscribe to Premium for about a we...
  • CarlosE
  • Moderator
  • 3310 Views
  • 5 replies
  • 0 likes
  • 3310 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Duo not working

PlanPremium DuoCountryUSADeviceiPhone 8 My Question or IssueI upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of us to play music at a time. If I go to the account and play a song it will kick the oth...

  • Visitor
  •   Plan Premium Duo Country USA Device iPhone 8     My Question or Issue I upgraded my account last night from premium to Spotify Duo. However it is still allowing only one of...
  • Elena
  • Moderator
  • 2097 Views
  • 5 replies
  • 0 likes
  • 2097 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me están cobrando dos veces mi cuenta premium duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Tengo cuenta premium duo y me estan descontando de mi tarjeta de debito y de mi tarjeta de c...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Spotify
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] My plan changed (family to simple premium) when i added a payment method

I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not The family plan, also my parent dont have access to ...

  • Visitor
  • I already have a premium family count with my mail, i had issues with my debit card, so i had to change The card info, when i update my information, tha payment was abpit a simple premium plan, not T...
  • Harvey_Heron
  • Spotify
  • 323 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong plan subscription

PlanPremium Family/IndiwidualCountryPolandDevice Operating System My Question or IssueI have been in a family plan for about 2 years now, and last time I had spent all my money from my bank account, so Spotify failed to charge me for a subscription. ...

  • Newbie
  • Plan Premium Family/Indiwidual Country Poland Device   Operating System     My Question or Issue I have been in a family plan for about 2 years now, and last time I had spent...
  • Peter
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Problem with subscriptions

Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci.PlánZdarma / PremiumZemě přístrojiPhone 7Operační systém Moje otázka nebo problémI have problem with my log in. Every time when I log...

  • Newbie
  • Žádná z níže uvedených informací není vyžadována. Čím více však poskytnete, tím snazší pro nás bude snažit se pomoci. Plán Zdarma / Premium Země   přístroj iPhone 7 Operační systém &nbsp...
  • AyuTheHuman
  • Composer
  • 302 Views
  • 1 replies
  • 1 likes
  • 302 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution MTS partner Premium subscription not activating on Spotify account

PlanFreeCountryRussiaDevice(Xiaomi Redmi Note Operating System(Android 9) My Question or IssueI've activated 6-months Premium on my mobile phone via MTS mobile provider, but my account is still FreeI guess it's because MTS sent me common download lin...

  • Casual Listener
  • Plan Free Country Russia Device (Xiaomi Redmi Note 😎 Operating System (Android 9)   My Question or Issue I've activated 6-months Premium on my mobile phone via MTS mobile provider, bu...
  • Jeremy
  • Spotify
  • 507 Views
  • 3 replies
  • 0 likes
  • Other
  • 507 Views
  • 3 replies
  • 0 likes

Inquiries on promotion premium

My Question or IssueI just received notification regarding the 3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet.1) The promotion will end by end of this month, thus if I subscribe during the promotion pe...

  • Casual Listener
  • My Question or Issue I just received notification regarding the  3 months of Premium for RM15.90 with mobile. I'm new and not subscribe to any premium offer yet. 1) The promotion will end by e...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 7 replies
  • 0 likes
  • 325 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I want to switch to Spotify premium but I cant

PlanFree it I want to switch to premiumCountryMoroccoDeviceHpOperating SystemWindows 10 My Question or IssueI have been gritting to switch to Spotify premium for 3 days now but it does not work.I get to the last step,my bank send me the payment confi...

  • Casual Listener
  • Plan Free it I want to switch to premium Country Morocco Device Hp Operating System Windows 10   My Question or Issue I have been gritting to switch to Spotify premium for 3 days now b...
  • Novy
  • Moderator
  • 355 Views
  • 7 replies
  • 0 likes
  • 355 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium still has ads

Listening to podcasts on premium ("ad-free") and they still have ads.

  • Casual Listener
  • Listening to podcasts on premium ("ad-free") and they still have ads.
  • Eni
  • Moderator
  • 325 Views
  • 5 replies
  • 1 likes
  • 325 Views
  • 5 replies
  • 1 likes

subscription failed

PlanPremiumCountryPhilippinesDeviceRealme C2Operating SystemAndroid Oreo My Question or IssuedI already paid my subscription, it auto pay via debit card and I received a message that I paid it.

  • Newbie
  • Plan Premium Country Philippines Device Realme C2 Operating System Android Oreo   My Question or Issued I already paid my subscription, it auto pay via debit card and I received a mess...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

Problemi pagamento Postepay

Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...".Ho già guardato dappertutto e contattato le Poste e loro dicono...

  • Newbie
  • Buonasera a tutti, quando provo a pagare con Postepay l'opzione Spotify premio per Samsung, non si completa l'operazione e mi dà questo messaggio: "Si è verificato un errore. Riprova...". Ho già gua...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes