Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 183713 Views
  • 116 replies
  • 12 likes
  • 183713 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20861 Views
  • 28 replies
  • 4 likes
  • 20861 Views
  • 28 replies
  • 4 likes

Superuser Contribution Previous Spotify plan cancled when I got a duo plan

PlanPremiumDeviceWindows 10, Samsung Android A51My Question or IssueI previously had 3 months of Spotify Premium and used 2 days worth of it. Then I got a duo plan thinking that it would just activate the subscription then transfer over to my 3 month...

  • Newbie
  •   Plan Premium Device Windows 10, Samsung Android A51 My Question or Issue I previously had 3 months of Spotify Premium  and used 2 days worth of it. Then I got a duo plan thinking th...
  • Joan
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution [India] Payment for prepaid plan failing on debit card

PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...

  • Newbie
  • Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
  • Not applicable
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

I was charged twice this month for subscription

The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.

  • Casual Listener
  • The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.
  • Maxim
  • Spotify Star
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Solved!! My subscription was discontinued without notice

I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said). When I tried to re-establish premium for myself, it won't let me...says ...

  • Casual Listener
  • I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said).   When I tried...
  • Maxim
  • Spotify Star
  • 898 Views
  • 1 replies
  • 0 likes
  • 898 Views
  • 1 replies
  • 0 likes

Error adding me to a family premium account

PlanPremiumCountrySpainDevice(iPhone 12 and Macbook Pro) My Question or IssueGood morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to switch to Spotify Premium Family. The 5 members of the house have been able to ad...

  • Visitor
  • Plan Premium Country Spain Device (iPhone 12 and Macbook Pro)   My Question or Issue Good morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to s...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

How to change my currency?

I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?

  • Visitor
  • I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
  • Maxim
  • Spotify Star
  • 1042 Views
  • 1 replies
  • 0 likes
  • 1042 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valid subscription but cannot login or reset password!

PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 12 & Windows 10 Pro) My Question or IssueSo I just cleared caches etc without remembering that I would have to login in again into some app...

  • Casual Listener
  • Plan Premium Country   Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 12 & Windows 10 Pro)   My Question or Issue ...
  • anoniiimous
  • Casual Listener
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Spam Spotify trying to ask me to rejoin and give personal details

I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...

  • Casual Listener
  • I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Cobro desconicodo

Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan. Tengo una cuenta premiun familiar. Como haria para reponerme este cobro, tengo para mandar imagen de la misma. Si me ayudan con esto, soy de Pa...

  • Newbie
  • Hola para saber sobre un cobro que se me hizo por el monto de 53.32 que no tiene nada que ver con mi plan.   Tengo una cuenta premiun familiar.   Como haria para reponerme este cobro, t...
  • Luan
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Why is it so hard to upgrade

PlanFreeCountryNew Zealamd DeviceiPhone 7Operating SystemiOS 10 My Question or Issue I open Spotify, click on Premium, it takes me to a page that tells me all about how cool Premium is. With no option to upgrade to Premium. So I click on Settings, Ac...

  • Newbie
  • Plan Free Country New Zealamd   Device iPhone 7 Operating System iOS 10   My Question or Issue  I open Spotify, click on Premium, it takes me to a page that tells me all abo...
  • KJjdkfæsæshæ
  • Visitor
  • 1082 Views
  • 2 replies
  • 2 likes
  • 1082 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Hi I recharged for my premium subscription three days ago for 119 for

PlanFree as of now..Recharged for 119 for 3 monthsCountryIndiaDeviceNote 5 proOperating System(Android) My Question or IssueI recharged for my premium 3 days ago the amount was deducted though neither my premium subscription was started neither the a...

  • Regular
  • Plan Free as of now..Recharged for 119 for 3 months Country India Device Note 5 pro Operating System (Android)   My Question or Issue I recharged for my premium 3 days ago the amount w...
  • Akshara2
  • Visitor
  • 866 Views
  • 5 replies
  • 0 likes
  • 866 Views
  • 5 replies
  • 0 likes

can i get my money back if i only had a subscription for a few hours

my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month

  • Visitor
  • my child brought premium only a few hours ago on my card without my permission, could i get my money back since i didn’t use it for a month
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayer me suscribí a Spoty dúo pero no me actualiza el plan.

A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo

  • Visitor
  • A mi compañero si lo deja ya que le envíe la invitación y accedió sin problemas. Pero a mi no se me actualiza y sigo sin poder acceder al plan dúo
  • Dian
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my payment method because I moved to another country

I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I can enter my credit card infos, and it redirect me t...

  • Visitor
  • I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I c...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Acount

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

country code error

I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue

  • Casual Listener
  • I am in USA, using a credit card from USA.  I am not able to upgrade to premium.  I am receiving card and country different error.   Plan Free Country usa Device s21 Operating ...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought duo plan

My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

  • Visitor
  • My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account?  Plan Free/Premium Country   D...
  • Elena
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Credit Card being Charged

I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit card information wasn’t even there. How do I make sur...

  • Casual Listener
  • I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit ca...
  • Yordan
  • Moderator
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to premium didn’t work. I paid for my upgrade but still I didn’t get it. What to do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes