Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 186350 Views
- 118 replies
- 12 likes
- 186350 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21156 Views
- 28 replies
- 4 likes
- 21156 Views
- 28 replies
- 4 likes
Acount
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
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- Spotify Star
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
country code error
I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue
- I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. Plan Free Country usa Device s21 Operating ...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Superuser Contribution I bought duo plan
My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...
- My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? Plan Free/Premium Country D...
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- Moderator
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong Credit Card being Charged
I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit card information wasn’t even there. How do I make sur...
- I changed my credit card info about 2 weeks ago. I added a new credit card and removed the old one. This week I see that my old credit card was charged. I went back to my account and my old credit ca...
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- Moderator
- 447 Views
- 1 replies
- 0 likes
- 447 Views
- 1 replies
- 0 likes
Superuser Contribution Upgrade to premium didn’t work. I paid for my upgrade but still I didn’t get it. What to do?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Superuser Contribution Double subscription
My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
- My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link
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- Moderator
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
unable to get premium, payment error
PlanPremiumCountryColombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method. I already contact my bank and they say my card is ok and can pro...
- Plan Premium Country Colombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method...
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- Visitor
- 6378 Views
- 11 replies
- 0 likes
- 6378 Views
- 11 replies
- 0 likes
Superuser Contribution I canceled all my cards and am still getting charged while being on free plan
I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth?PlanFree/Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wi...
- I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth? Plan Free/ Country Device (iPhone 8, Samsung Galax...
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- Spotify Legend
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution Re subcribe problem
My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
- My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again
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- Spotify Legend
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Superuser Contribution Seems your spending limit was exceeded.
Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)
- Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...
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- Regular
- 3229 Views
- 6 replies
- 0 likes
- 3229 Views
- 6 replies
- 0 likes
Solved!! Leaving Duo continues to next pay period?
PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...
- Plan Duo Country United States Device Various Operating System Various My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...
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- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Superuser Contribution Cancelar pagos desconocidos
Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...
- Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...
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- Spotify Legend
- 358 Views
- 3 replies
- 0 likes
- 358 Views
- 3 replies
- 0 likes
I deleted Facebook but linked Spotify account is still being charged
PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...
- Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu) My Question or Issue ...
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- Spotify Star
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Error al pagar.
Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?
- Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
devolucion dinero
descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium
- descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium
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- Spotify Star
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
Superuser Contribution Cant get premium and get sent to an error page
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
- Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
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- Casual Listener
- 4367 Views
- 12 replies
- 0 likes
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AccountSubscription
- 4367 Views
- 12 replies
- 0 likes
Superuser Contribution Just paid for premium, but my account is still on the basic free plan.
I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?
- I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?
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- Moderator
- 453 Views
- 4 replies
- 0 likes
- 453 Views
- 4 replies
- 0 likes
"Payment method and country don't match" error
After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...
- After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...
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- Spotify Star
- 591 Views
- 3 replies
- 0 likes
- 591 Views
- 3 replies
- 0 likes
Superuser Contribution Premium Individual Subscription
I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...
- I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...
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- Spotify Star
- 307 Views
- 2 replies
- 0 likes
- 307 Views
- 2 replies
- 0 likes
Cannot redeem gift card
None of the below inmation is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc....
- None of the below inmation is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook ...
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- Spotify Star
- 714 Views
- 2 replies
- 0 likes
- 714 Views
- 2 replies
- 0 likes