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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my individual plan and right after i put my card info it wil...
PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...
PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?
See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you
Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.
I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...
PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...
Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...
PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...
Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...
I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.
PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...
CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...
PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...
PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...