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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7935 Views
  • 23 replies
  • 2 likes
  • 7935 Views
  • 23 replies
  • 2 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • cosmarc
  • Newbie
  • 482 Views
  • 2 replies
  • 1 likes
  • 482 Views
  • 2 replies
  • 1 likes

We’ll apply the remainder of this month’s bill to your new plan?

So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in this billing period will offset the charge for next m...

  • Visitor
  • So, I had switched to the Spotify student plan which is 4.99 a month, but I had already been charged 10.99 for this billing period. This statement makes me think that the additional 6.99 I paid in th...
  • Jose_M
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

  • Visitor
  • agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?
  • Jose_M
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratui

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

  • Visitor
  • J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?
  • Jose_M
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Why can't I subscribe to Premium?

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous that I can't even subscribe, I've tried selecting eve...

  • Visitor
  • I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous th...
  • Jose_M
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

porque no se me cobra el premium hace una semana que no me lo cobra

se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion

  • Visitor
  • se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion
  • Jose_M
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I have Spotify premium and it only let me download 30 songs. Why?

I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt

  • Visitor
  • I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt
  • Jose_M
  • Spotify Star
  • 1060 Views
  • 1 replies
  • 0 likes
  • 1060 Views
  • 1 replies
  • 0 likes

I purchased Spotify Duo and received Spotify Individual instead

PlanPremiumCountryindia I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to show my plan validity till next month but its under individual and...

  • Casual Listener
  • Plan Premium Country india   I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to ...
  • Rikaaa
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

I would like to change premium plans.

I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?

  • Visitor
  • I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?
  • Jose_M
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium duo account but I still get ads while the other person doesnt, what's goin...

  • Casual Listener
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a p...
  • Vasil
  • Moderator
  • 689 Views
  • 8 replies
  • 0 likes
  • 689 Views
  • 8 replies
  • 0 likes

Pay in advance

Hi everyone so I'm from Sri Lanka where I have access to prepaid plans and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of premium? PlanPremiumCountrySri Lanka My Question or Issu...

  • Regular
  • Hi everyone so I'm from Sri Lanka where I have access to prepaid plans  and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Didn't get premium plan after purchasing

After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account .PremiumCountry DeviceOnePlus 8TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in  my account . Premium Country   Device OnePlus 8T Operating System (iOS 10...
  • Jose_M
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Charged for two plans

Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same payment method as last month , today I got charged for...

  • Visitor
  • Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same pay...
  • Jose_M
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Got charged 4 times

I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and country don't match", I tried to pay a few times, but i...

  • Casual Listener
  • I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and coun...
  • Jose_M
  • Spotify Star
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Renewal before Premium Expiry

My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?

  • Regular
  • My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?
  • Himaru6000
  • Regular
  • 10699 Views
  • 8 replies
  • 0 likes
  • 10699 Views
  • 8 replies
  • 0 likes