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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83868 Views
  • 30 replies
  • 5 likes
  • 83868 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45757 Views
  • 19 replies
  • 3 likes
  • 45757 Views
  • 19 replies
  • 3 likes

Solved!!Superuser Contribution Cant pay for premium

Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my individual plan and right after i put my card info it wil...

  • Casual Listener
  • Hello, i wasnt able to pay for my premium this month because of money delay from my work. But now i want to pay and start the premium again but iam not able to do it . Everytime i go select my indivi...
  • Kiril
  • Moderator
  • 956 Views
  • 14 replies
  • 0 likes
  • 956 Views
  • 14 replies
  • 0 likes

Superuser Contribution Premium Plans Overlapped

PlanPremiumCountryUnited KingdomDevice(iPhone xR)Operating System(iOS 15.1) My Question or IssueMy current Premium subscription is due to charge me £9.99 tomorrow (27/12/2021). However, I recently received an email offering three months for free as p...

  • Newbie
  •   Plan Premium Country United Kingdom Device (iPhone xR) Operating System (iOS 15.1)   My Question or Issue My current Premium subscription is due to charge me £9.99 tomorrow (27...
  • Alex
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution One time payment for Spotify premium individual plan

PlanFree/PremiumCountryPhilippines My Question or IssueIf I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prior, will I still get Spotify Premium for the entire year?

  • Casual Listener
  • Plan Free/Premium Country Philippines    My Question or Issue If I subscribed to a one time payment for one year and I moved to another country after subscribing at least a month prio...
  • Ver
  • Spotify Legend
  • 2837 Views
  • 5 replies
  • 0 likes
  • 2837 Views
  • 5 replies
  • 0 likes

Superuser Contribution DUPLICATE PAYMENT FOR MONTHS

See screen grab of my bank account where every month I am getting 2 payment deducted. Please let me know how I get this stopped and a refund for the over charges? Thanks you

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  • Newbie
  • See screen grab of my bank account where every month I am getting 2 payment deducted.  Please let me know how I get this stopped and a refund for the over charges?  Thanks you  
  • Kiril
  • Moderator
  • 821 Views
  • 8 replies
  • 1 likes
  • Premium
  • 821 Views
  • 8 replies
  • 1 likes

$4.99 in Ukraine

Hi, Spotify team.I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryvnias and dollars into hryvnias.

  • Casual Listener
  • Hi, Spotify team. I will want to find out reasons why the price for Premium in Russia costs 169₽/month, but it`s $4.99 in Ukraine. This price will be more than 2 times if I exchange rubles into hryv...
  • Simon1149
  • Newbie
  • 3205 Views
  • 11 replies
  • 25 likes
  • 3205 Views
  • 11 replies
  • 25 likes

Superuser Contribution Free trial and Gift Card

I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occurred". I thought maybe I couldn't add the cards till...

  • Casual Listener
  • I have the 3 month free trial and I got 2 gift cards to add on and pick up when the trial ends, but when I try to enter the info, I get error messages. "Something went wrong" or "Oops, an error occur...
  • MafeG
  • Spotify Legend
  • 4627 Views
  • 5 replies
  • 0 likes
  • free trial
    Gift Card
  • 4627 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Payment method fails. Changing country

Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...

  • Casual Listener
  • Hi everyone   My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
  • Elena
  • Moderator
  • 846 Views
  • 5 replies
  • 0 likes
  • 846 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Code kann nicht eingelöst werden auf dieses Premium Konto?

PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...

  • Newbie
  • Plan Premium Country Germany My Question or Issue Hallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen ...
  • Alex
  • Moderator
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Need some info about Duo

Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...

  • Songwriter
  • Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
  • Ver
  • Spotify Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • Duo
  • 501 Views
  • 3 replies
  • 0 likes

Lost my premium

PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...

  • Newbie
  • Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10   My Question or Issue   My issue is that i paid for my premium three days ago and now i lost it, i w...
  • Hubo
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • Discussion
  • 308 Views
  • 1 replies
  • 0 likes

Subscription plan chnaged from family to premium plan?

Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...

  • Newbie
  • Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan...
  • OneByBoo
  • Rising Star 4
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Payment issue

Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks

  • Newbie
  • Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account.   Thanks
  • OneByBoo
  • Rising Star 4
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to start a group session in premium duo to listen together with our partner?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 7210 Views
  • 1 replies
  • 0 likes
  • 7210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown payment

I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...

  • Newbie
  • I was charged for a plan that I didn’t buy.  Plan Free  Country Colombia    Device (iPhone XR  Operating System (iOS 10,   My Question or Issue Thi...
  • Alex
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu not activating for spotify student

I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.

  • Newbie
  • I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
  • CarlosE
  • Moderator
  • 622 Views
  • 9 replies
  • 0 likes
  • 622 Views
  • 9 replies
  • 0 likes

Superuser Contribution Wife Suddenly Deleted from Duo

PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...

  • Newbie
  • Plan Premium Duo Country United States   My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
  • CarlosE
  • Moderator
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

  • Newbie
  • Country Poland   Device Samsung Galaxy s10 plus   My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
  • Elena
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

  • Newbie
  •   Hello everyone,    I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
  • Mario
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

  • Newbie
  •   Plan Premium   My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
  • MafeG
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

  • Regular
  • Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10   My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
  • Kiril
  • Moderator
  • 4006 Views
  • 6 replies
  • 0 likes
  • Premium
  • 4006 Views
  • 6 replies
  • 0 likes