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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83845 Views
  • 30 replies
  • 5 likes
  • 83845 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45743 Views
  • 19 replies
  • 3 likes
  • 45743 Views
  • 19 replies
  • 3 likes

cant renew sub

i get this on payment "Oops! Something went wrong, please try again." this from opening account tab from spot ify, and trying to log in in the browserWe failed to log you in Something went wrong. Close this window and try again later. the contact us ...

  • Regular
  • i get this on payment "Oops! Something went wrong, please try again."   this from opening account tab from spot ify, and trying to log in in the browser We failed to log you in   Somet...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify HIFI

when are you going to have the HIFI lossless quality streaming option ? Thank you

  • Regular
  • when are you going to have the HIFI lossless quality streaming option ?  Thank you 
  • PublicSafety
  • Regular
  • 2185 Views
  • 5 replies
  • 4 likes
  • 2185 Views
  • 5 replies
  • 4 likes

Superuser Contribution Prices in Kazakhstan

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the prices for the Spotify subscription are too high, w...

  • Newbie
  • I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the ...
  • MafeG
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month trial

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium, it even says i paid when i go to payment receipts ...

  • Newbie
  • I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium,...
  • MafeG
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed Error

PlanFree(Trying to get premium)CountryIndiaDeviceWindows PC and Redmi 9 Operating SystemWindows 11 and Android 10 My Question or IssueHi everyoneSo I am trying to get 3 month free premium trial which is available on my account but as I put my card in...

  • Newbie
  • Plan Free(Trying to get premium) Country India Device Windows PC and Redmi 9  Operating System Windows 11 and Android 10    My Question or Issue Hi everyone So I am trying t...
  • MafeG
  • Spotify Legend
  • 1071 Views
  • 2 replies
  • 1 likes
  • 1071 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't subscribe to a student's plan

For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system says that I have already taken advantage of this opportunity...

  • Newbie
  •   For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system s...
  • Alex
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Address form not shown on payment page

CountryUSA DeviceWindows and Iphone My Question or IssueThe address form not shown on payment page. I have tried different devices and different internet network. Please help me !

  • Casual Listener
  • Country USA   Device Windows and Iphone   My Question or Issue The address form not shown on payment page. I have tried different devices and different internet network. Please ...
  • Maxim
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium for students - Slovakia (again)

PlanPremiumCountrySlovakia Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia? This question was already asked here, here and here. Each time it was dismissed with words "but Spotify is wor...

jakubondrus_0-1638278471655.png
  • Newbie
  • Plan Premium Country Slovakia  Once again, it is time to open question, will there ever be student subscription to spotify premium in Slovakia?   This question was already asked ...
  • Alex
  • Moderator
  • 880 Views
  • 1 replies
  • 2 likes
  • 880 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cant get premium with crypto.com visa card

I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.

  • Newbie
  • I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.
  • lpaxxx
  • Newbie
  • 4200 Views
  • 2 replies
  • 1 likes
  • 4200 Views
  • 2 replies
  • 1 likes

Superuser Contribution Another transaction pending

PlanFree/PremiumCountryNetherlandsDeviceHuawei P30lite, Acer Nitro PCOperating SystemWindows 10 My Question or IssueHello,I just bought the 3 months for free deal, but for some reason there is another transaction pending in my bank account. The pictu...

  • Casual Listener
  •   Plan Free/Premium Country Netherlands Device Huawei P30lite, Acer Nitro PC Operating System Windows 10   My Question or Issue Hello, I just bought the 3 months for free deal, ...
  • Jeremy
  • Spotify
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

  • Newbie
  • I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • iOS
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to subscribe without free trial?

Hello,I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for Premium? This might seem like a no-brainer to some, ...

  • Newbie
  • Hello, I'd like to signup for Spotify premium, however, when browsing through the subscription plans, it always defaults to 3 month free trial. Isn't there some way to just go straight to paying for...
  • Maxim
  • Spotify Star
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago premiun estandarf y no familiar

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora. Necesito me cobren el adicional para tener el plan familiar nuevamente urgente Plan Familiar Country Chile Device (iPho...

  • Newbie
  • Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora.   Necesito me cobren el adicional para tener el plan famili...
  • CarlosE
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Getting charged twice per month and still showing payment failed

Plan Premium for students Country Pakistan Device Operating System Android My Question or Issue I just got charged twice for premium subscription of Spotify for this month . Then i open Spotify and it's showing me that" payment is failed and subscrip...

  • Newbie
  •   Plan Premium for students Country Pakistan Device   Operating System Android    My Question or Issue I just got charged twice for premium subscription of S...
  • Eni
  • Moderator
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate spotify+headspace student bundle

Plan: Student premiumCountry: UK Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no more spotify and headspace bundle for students?

  • Newbie
  • Plan: Student premium Country: UK   Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no mo...
  • CarlosE
  • Moderator
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo not working on app

PlanDuoCountryEstoniaOperating SystemAndroid My Question or IssueI have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free

  • Casual Listener
  • Plan Duo Country Estonia Operating System Android   My Question or Issue I have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free
  • Jeremy
  • Spotify
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Plan did not return to Standard Premium after expiry

PlanFree/PremiumCountryUnited Kingdom My Question or IssueHi, I have recently been charged 3 months running for Spotify Premium + Headspace after my student discount expired (presuming I have exceeded the 4 year limit). I am not happy however as it c...

  • Newbie
  • Plan Free/Premium Country United Kingdom   My Question or Issue Hi,   I have recently been charged  3 months running for Spotify Premium + Headspace after my student discount e...
  • Jeremy
  • Spotify
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium: can't change country/payment method (already tried everything in this forum)

Plan: PremiumCountry: Cyprus Device: Macbook Pro, IphoneOperating System: IOS Did you test incognito mode?YES, already tested every solution that is posted in this forum. My Question or IssueHello, I'm a Spotify Premium customer and I need to change ...

  • Casual Listener
  •   Plan: Premium Country: Cyprus   Device: Macbook Pro, Iphone Operating System: IOS   Did you test incognito mode? YES, already tested every solution that is posted in thi...
  • Jeremy
  • Spotify
  • 417 Views
  • 2 replies
  • 0 likes
  • Premium
    Unsolved
  • 417 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan:PremiumCountry:PakistanDevice:iPhone X, DesktopOperating System:IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue:For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered student...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been trying to pay...
  • Kiril
  • Moderator
  • 1691 Views
  • 3 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 1691 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying 10.73 per month and receiving free service with ads recently. How do I get premiu...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...
  • Alex
  • Moderator
  • 445 Views
  • 3 replies
  • 0 likes
  • 445 Views
  • 3 replies
  • 0 likes