Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48303 Views
  • 18 replies
  • 4 likes
  • 48303 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30004 Views
  • 19 replies
  • 2 likes
  • 30004 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20933 Views
  • 6 replies
  • 1 likes
  • 20933 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unwanted change to HeadSpace and Premium

HeadSpace and PremiumPremiumUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why did my subscription change and I get chaged more for HeadSpace that I never asked ...

  • Newbie
  • HeadSpace and Premium Premium UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Peter
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant get the student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi Spotify I am having trouble getting Spotify premium for students. I have verified that I a...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi&nbs...
  • Petya
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu and Showtime with Student Premium not allowing activation

PlanStudent PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 11, OS X El Capitan) My Question or IssueI have had a Spotify Premium for Students for the last 3.5 years. A week or so ago I was randomly force logged out of my ...

  • Visitor
  • Plan Student Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 11, OS X El Capitan)    My Question or Issue I have had a Spotify Premium for S...
  • Peter
  • Spotify Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • Activation
    Hulu Activation
    spotify for students
    Spotify Premium
    Spotify Premium Student
    Subscription
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get a refund for this?

My Question or IssueI was previously subscribed to Premium for Family for about a year but my credit card expired recently so the latest billing failed. However, when I clicked on the link in my email to update my payment details, it brought me to th...

  • Visitor
  • My Question or Issue I was previously subscribed to Premium for Family for about a year but my credit card expired recently so the latest billing failed.   However, when I clicked on the link...
  • Xenia
  • Moderator
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Superuser Contribution Change plan

CountryCanada,Québec My Question or IssueHi, i got the yearly plan. So i allready paid for a year you know. And i was wondering if i want to change to Duo plan are they going to charge me only the difference? I dont want to pay twice a plan

  • Visitor
  •   Country Canada,Québec    My Question or Issue Hi, i got the yearly plan. So i allready paid for a year you know. And i was wondering if i want to change to Duo plan are they goi...
  • Petya
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution South Africa: Family Plan

Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them.If not, then I will have to move my account to a service that offers it.

  • Visitor
  • Is the Family plan available in South Africa yet? None of the links seem to be working. 404 errors on all of them. If not, then I will have to move my account to a service that offers it.
  • Ivan
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paiement refusé

Bonjour, Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et mon compte est solvable...

  • Visitor
  • Bonjour,    Depuis plusieurs jours, mon prélèvement mensuel ne passe pas. J'ai beau renseigner mes coordonnées bancaires, cela ne marche toujours pas alors que ma carte est bien active et...
  • Ivan
  • Spotify Legend
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar y volver a contratar

Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta.Es posible o es necesario esperar determinado tiempo para volver a contratar?

  • Newbie
  • Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta. Es posible o es necesario esperar determinado tiempo para volver a contrata...
  • Ivan
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution I subscribed to prepaid premium but my account still not updated.

PlanFree to be upgraded to prepaid premiumCountryIndiaDeviceOnePlus 7Operating SystemAndroid My Question or Issue I paid for 6 months prepaid but account has not been updated

  • Visitor
  •   Plan Free to be upgraded to prepaid premium Country India Device OnePlus 7 Operating System Android   My Question or Issue   I paid for 6 months prepaid but account has n...
  • Ivan
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 1 likes
  • Prepaid premium
  • 330 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change country with account that has been subscribed?

my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?

  • Newbie
  • my account has been subscribed one year ( I bought the gift ), And now I move to Singapore to work, Can I change to country to singapore?
  • Mario
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ik kan mijn cadeaubon niet verzilveren

PlanPremiumCountryBelgiëDevicePCOperating SystemWindows 10 My Question or IssueIk kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik heb zowel de code op het kassaticket als op de bon getest, andere webbrowsers getes...

  • Visitor
  •   Plan Premium Country België Device PC Operating System Windows 10   My Question or Issue Ik kan mijn cadeaubon niet verzilveren. Deze is volgens het kassaticket geactiveerd. Ik...
  • Ivan
  • Spotify Legend
  • 1788 Views
  • 1 replies
  • 0 likes
  • 1788 Views
  • 1 replies
  • 0 likes

account problemen

Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen. Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ik betaal al maanden (jaren) 9.99 euro ...??? Ik wil graag...

  • Newbie
  • Ik kreeg een melding dat mijn broer zijn spotify premium- family had stopgezet en kreeg dus de melding om premium te nemen.  Nu wist ik helemaal niet dat ik gekoppeld was aan zijn account want ...
  • Luan
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Falha de pagamento no débito

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoPremiumPaísBrasilDispositivo(Samsung Galaxy S7 Hedge, Notebook Dell)Sistema operacional( Android, Windows 10) Minha pergunt...

  • Visitor
  • Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Premium País Brasil Dispositivo (Samsung Galaxy S7 Hedge, Notebo...
  • Luan
  • Spotify Star
  • 461 Views
  • 5 replies
  • 1 likes
  • 461 Views
  • 5 replies
  • 1 likes

Solved!! Paid twice for student subscription but still on free version

PlanStudent PremiumCountryIndiaDevice(iPhone XR)Operating System(iOS 13) My Question or IssueI just paid twice for the student subscription. Amount has been deducted from my bank account and still i haven’t got the premium account for the same.

  • Visitor
  •   Plan Student Premium Country India Device (iPhone XR) Operating System (iOS 13)   My Question or Issue I just paid twice for the student subscription. Amount has been deducted...
  • Emilia_8
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Going to upgrade to family premium, will existing users lose playlists?

PlanFree TO PremiumCountry My Question or IssueHello, So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her login details (email address/password). I would like to buy the family premium...

  • Casual Listener
  • Plan Free TO Premium Country   My Question or Issue Hello,   So I have daughter who uses free Spotify on her phone. I'm guessing her playlists and favourites are connected to her log...
  • Bikerchris
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Payment for student discount successfully deducted from my card but my account is still not premium

PlanStudent PremiumCountryIndiaDeviceiMacOperating SystemmacOs 10.15.3 My Question or Issue: I applied for student account on Spotify. I was verified successfully. When I was on payment page, I entered my card detail and clicked on pay. I also entere...

  • Casual Listener
  • Plan Student Premium Country India Device iMac Operating System macOs 10.15.3   My Question or Issue:   I applied for student account on Spotify. I was verified successfully. Whe...
  • Emilia_8
  • Spotify Star
  • 452 Views
  • 5 replies
  • 0 likes
  • 452 Views
  • 5 replies
  • 0 likes

Superuser Contribution Getting Charged after cancelling the Free Trial

Hi Spotify. I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but I am surprised one day I check my bank account history and saw that I am st...

  • Visitor
  • Hi  Spotify .   I am really frustrated and disappointed with your service. I canceled a subscription over a year ago and I thought am not getting charged after I unsubscribe. but ...
  • Mario
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Money deducted from bank account but no premium access given

Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo My Question or Issue While buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the...

  • Newbie
  • Plan Premium Country India Device Redmi note 7 pro Operating System Android Oreo   My Question or Issue While buying one year standard (not a student) access using UPI I got ...
  • Xenia
  • Moderator
  • 10789 Views
  • 14 replies
  • 16 likes
  • Payment failure
    refund now
    Subscription
    UPI
  • 10789 Views
  • 14 replies
  • 16 likes

Superuser Contribution My gift card contained no redeem numbers. What do I do? Thanks.

Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong. After the gray paper was completely off, I saw no numbers to redeem the card. I scratched the car...

  • Regular
  • Today I purchased a $10 gift card to keep my Spotify subscription active. When I was peeling off the gray outer paper, I could tell something was wrong.    After the gray paper was comple...
  • tidegirl70
  • Regular
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Cobro Doble en la cuenta Entel (Chile)

PlanPremium CountryChile Issue Hola,Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que se ha realizado un cobro duplicado de la suscripción este mes. Me he comunicado con el rec...

  • Casual Listener
  • Plan Premium   Country Chile   Issue   Hola, Tengo vinculada mi cuenta de Spotify con su socio Entel (Chile), para realizar el pago del plan premium. El problema es que s...
  • osornios
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Env: prod