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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16721 Views
  • 27 replies
  • 4 likes
  • 16721 Views
  • 27 replies
  • 4 likes

Superuser Contribution À chaque fois que j'invite ma femme dans l'abo duo, ça fonctionne 24h !

When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?

  • Visitor
  • When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I want to use a British credit card but I can’t because of my region

I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England

  • Visitor
  • I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Cannot switch from duo to family

Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...

  • Visitor
  • Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

what happens to my playlist when I leave premium family?

We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?

  • Visitor
  • We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Death in family

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...

  • Visitor
  • Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...
  • AlexKubu
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

  • Visitor
  • mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
  • Joan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Can't switch between Plan Members on Premium Duo

PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...

  • Visitor
  • Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...
  • Maxim
  • Spotify Star
  • 898 Views
  • 1 replies
  • 0 likes
  • 898 Views
  • 1 replies
  • 0 likes

is there any discount going on to get premium??

there was a discount going on to get 3 months in 9.99$ is that still going on??

  • Visitor
  • there was a discount going on to get 3 months in 9.99$ is that still going on??
  • Billy-J
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Payment issues and location

PlanPremium DuoCountryUkraine /TurkeyDeviceIphone 14 PROOperating System(iOS 16.5.1) My Question or IssueI from Ulraine, I`m live in Turkey now(I heard about change location`s scam but I really stay here, Spotify forced to change the location) and I ...

  • Newbie
  • Plan Premium Duo Country Ukraine /Turkey Device Iphone 14 PRO Operating System (iOS 16.5.1)   My Question or Issue I from Ulraine, I`m live in Turkey now(I heard about change location`...
  • Billy-J
  • Spotify Star
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryUKDevice(iPhone 8 plus)Operating System(iOS 10.) My Question or IssueMy now ex boyfriend had set up an account but made the monthly payments come through to my bank and I’m not able to access the account due to him going to jail las...

  • Visitor
  •   Plan Premium Country UK Device (iPhone 8 plus) Operating System (iOS 10.)   My Question or Issue My now ex boyfriend had set up an account but made the monthly payments come th...
  • Billy-J
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't listen to music offline

I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally beforeBut now it won't play any songs and it shows I'm offline

  • Visitor
  • I'm a premium subscriber,i already having the downloaded song's file's and i was listening to it normally before But now it won't play any songs and it shows I'm offline
  • MihailY
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

after premium trial ends can i add 12 month subscription gift card

My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription after the trial ends? I tried to do it before but it sa...

  • Newbie
  • My premium individual trial is ending in a few days. I would like to add a 12-month subscription from Amazon. I assume my account reverts to free when the trial ends...can I add the subscription afte...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

I canceled my subscription and then I want to re-subscribed it. However, when I tried to pay for the fee, an error message suddenly occurs "Your payment method and country don't match.". I tried all of my cards, including the card that successfully p...

  • Casual Listener
  • I canceled my subscription and then I want to re-subscribed it. However, when I tried to pay for the fee, an error message suddenly occurs "Your payment method and country don't match.". I tried all ...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund Spotify Premium

I’ve been recently charged today for Spotify Premium and i would like to cancel and get a refund since this charge hasn't been over 10 days. Thank You.

  • Visitor
  • I’ve been recently charged today for Spotify Premium and i would like to cancel and get a refund since this charge hasn't been over 10 days. Thank You.
  • Claymanif
  • Newbie
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution I need help please I can’t get into my moms duo subscription on my phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 291 Views
  • 4 replies
  • 1 likes
  • 291 Views
  • 4 replies
  • 1 likes

Superuser Contribution ¿Por qué pague un plan premium Duo por Pay Pal y la palicación sigue grati?

El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.comQuedo pendiente ya que el pago fue realizado y no he podido utilizar la cuentaQuedo pen...

  • Visitor
  • El sábado 8 de julio 2023 pague por Pay Pal una suscripción al plan Duo pero la cuenta sigue como gratuita mi cuentas es ***********, mi correo *********@gmail.com Quedo pendiente ya que el pago f...
  • Lyubka
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Changing from Student plan to Family plan refund?

PlanFrom Student plan to the Family plan CountryUSADeviceiphone 14 plusOperating SystemiOS 16.5My Question or IssueI already paid for a month of student premium but then joined a family premium, do I get a refund?

  • Visitor
  • Plan From Student plan to the Family plan  Country USA Device iphone 14 plus Operating System iOS 16.5 My Question or Issue I already paid for a month of student premium but then joined...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Gift card trouble.

PlanFree/PremiumCountryUsaDevice(iPhone 7, HP Laptop)Operating System(iOS 10, Windows 10,) My Question or IssueI have a Spotify premium card and there's two letters that could be an O or a zero. I have no clue which of them they are and I've tried al...

  • Casual Listener
  •   Plan Free/Premium Country Usa Device (iPhone 7, HP Laptop) Operating System (iOS 10,  Windows 10,)   My Question or Issue I have a Spotify premium card and there's two let...
  • user-removed
  • Not applicable
  • 5162 Views
  • 9 replies
  • 0 likes
  • giftcard
  • 5162 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Your payment method and country don't match.

PlanFreeCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHi,I'm not being able to start a free trial period. After entering a required payment details I am getting an error "Your payment method and country don't match".I've tried ...

  • Casual Listener
  • Plan Free Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hi, I'm not being able to start a free trial period.   After entering a required payment ...
  • candice92
  • Casual Listener
  • 13206 Views
  • 8 replies
  • 0 likes
  • 13206 Views
  • 8 replies
  • 0 likes