Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4098 Views
  • 23 replies
  • 2 likes
  • 4098 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium

PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...

  • Visitor
  • Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11)   My Question or Issue I have an active Spotify premium for ...
  • Eni
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

How to switch back to Preimum Family plan

Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...

  • Newbie
  • Originally, I subscribed the Premium Family plan.  I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan.  After I redeemed...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address

I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...

LindsayG_0-1590393639131.png
  • Casual Listener
  • I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
  • Jeremy
  • Spotify
  • 438 Views
  • 5 replies
  • 0 likes
  • 438 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium account is shuffle playing every album

I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.

  • Newbie
  • I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
  • Jeremy
  • Spotify
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change from Student account to family account

I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...

  • Casual Listener
  • I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
  • chryseisho
  • Casual Listener
  • 1799 Views
  • 5 replies
  • 0 likes
  • 1799 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Ads on a premium acct playing music

PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.

  • Regular
  • Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android   My Question or Issue I'm getting ads playing music now? I never us3d to a...
  • Robbtkk
  • Regular
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payments

Why i cant pay for my premium ? Im using 2 different metods.?

  • Casual Listener
  • Why i cant pay for my premium ?  Im using 2 different metods.?
  • Andrewcanan
  • Casual Listener
  • 450 Views
  • 7 replies
  • 0 likes
  • 450 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed - bug of Spotify

If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...

  • Casual Listener
  • If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
  • OscarDC
  • Moderator
  • 590 Views
  • 2 replies
  • 2 likes
  • Payment failure
  • 590 Views
  • 2 replies
  • 2 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • AdamDam
  • Spotify Star
  • 2047 Views
  • 6 replies
  • 0 likes
  • 2047 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo

Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz?Desteğinizi bekler iyi çalışmalar dilerim ☺️

  • Newbie
  •   Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz? Desteğinizi bekler...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Card from another country issue Spotify Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I decided to try premium Duo, since me and my partner have been using the same account for...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?

  • Visitor
  • Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
  • OscarDC
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for premium

PlanPremiumCountryNigeria DeviceSamsung Galaxy A21s My Question or IssueI have tried severally to update my payment but they are all declining, the card is fully funded and is also enabled for foreign transactions. Please what can be done about this,...

  • Visitor
  • Plan Premium Country Nigeria   Device Samsung Galaxy A21s   My Question or Issue I have tried severally to update my payment but they are all declining, the card is fully funded an...
  • OscarDC
  • Moderator
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payments

Hi. Was just wondering if paying yearly is available? Thanks 

  • Visitor
  • Hi. Was just wondering if paying yearly is available? Thanks 
  • OscarDC
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Changing plan in another country

Plan Premium Country Australia My Question or IssueJust moved to Australia and changed my payment method to an Australian one. I now what to change my plan to a Duo but I can’t? My current plan shows in $ but when I ask to change plans it shows all t...

  • Casual Listener
  • Plan Premium  Country Australia     My Question or Issue Just moved to Australia and changed my payment method to an Australian one.  I now what to change my plan to a D...
  • JennieD
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I buy and use Indian Spotify plan in Saudi Arabia

I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returning back to India in a week or so.

  • Visitor
  • I am on trip to Saudi Arabia, I live in India. Want to know if I can buy and use Indian plan here in Saudi Arabia? If no then can I buy Saudi Arabia plan and still use it in India ? I will be returni...
  • Kiril
  • Moderator
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unsubscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Spotify
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address Invalid when updating payment information

I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing the address and nothing works. I also spent three ...

  • Newbie
  • I keep getting the message "address invalid" when updating the payment information. I already tried incognito, different browsers, different networks, different devices, and different ways of writing...
  • Jeremy
  • Spotify
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Spotify Duo Not Working for My Partner & I

I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the same country. We're at our kitchen table having brea...

  • Visitor
  • I'm sitting here with my husband and I sent him the link to our Spotify Duo plan. As he adds in our home address, the system says we're 'not in the same country' and to 'try again when we're in the s...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes