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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4122 Views
  • 23 replies
  • 2 likes
  • 4122 Views
  • 23 replies
  • 2 likes

Superuser Contribution Invoicing

Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed it. It has been going on for over a year now. It is...

  • Visitor
  • Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed ...
  • user-removed
  • Not applicable
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Forced to subscribe to Duo

I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my current plan. But whenever I went to pay it had selec...

  • Visitor
  • I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my cu...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

How to pause premium subscription for a week

PlanPremiumCountryThe NetherlandasDeviceMotorola s20 liteOperating SystemAndroid 11 My Question or IssueHow can i pause my premium subscription for say like a week? Because I had a 1 month gift card and I activated it too early for my vacation...

  • Visitor
  • Plan Premium Country The Netherlandas Device Motorola s20 lite Operating System Android 11   My Question or Issue How can i pause my premium subscription for say like a week? Because I...
  • MCCZ
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! my subscription cancelled for no reason

PlanFree/PremiumCountryTurkeyMy Question or IssueIn June 2022 I bought 1 year subscription however right now my plan changed to free.What am I supposed to do?

  • Casual Listener
  •   Plan Free/Premium Country Turkey My Question or Issue In June 2022 I bought 1 year subscription however right now my plan changed to free. What am I supposed to do?
  • Maxim
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Can’t buy premium because of the promo!

Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All fine with me, I don’t care about that free month! ...

  • Visitor
  • Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All...
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Refund of subscription fee

subscription has already been paid.But I haven't used Spotify since the payment was made. I want to get a refund for the payment.

  • Visitor
  • subscription has already been paid. But I haven't used Spotify since the payment was made.  I want to get a refund for the payment.
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Re: Van primium naar family

Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?

  • Visitor
  • Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?  
  • Luan
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelacion de mi suscripcion

Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...

  • Casual Listener
  • Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
  • Yordan
  • Moderator
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Move to another country; change payment details

I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...

  • Newbie
  • I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
  • Dian
  • Spotify Legend
  • 317 Views
  • 3 replies
  • 1 likes
  • 317 Views
  • 3 replies
  • 1 likes

Australian account being charged in internationally currency (£GBP)

PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
  • SimK1
  • Visitor
  • 583 Views
  • 4 replies
  • 0 likes
  • 583 Views
  • 4 replies
  • 0 likes

Solved!! Subscription cancelled by its own.

Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS   My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
  • SergeiGL
  • Casual Listener
  • 278 Views
  • 4 replies
  • 0 likes
  • 278 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelei a assinatura e me cobraram

No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.

  • Visitor
  • No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
  • OscarDC
  • Moderator
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change on suscription

Hi! everyoneI used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how can I avoid this?

  • Casual Listener
  • Hi! everyone I used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how c...
  • OscarDC
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Spotify gift card

I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my email. I put in my regular email, as I thought that’s t...

  • Visitor
  • I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my emai...
  • Sebasty
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to unsubscribe my account but I have no way to log in

PlanPremiumCountryArgentina DeviceNotebook, Motorola moto g Operating SystemAndroid My Question or IssueHi guys. I really need to unsubscribe my account because ican´t log in. I´ve opened my spotify account thru Facebook then i deleted my facebook ac...

  • Casual Listener
  •   Plan Premium Country Argentina   Device Notebook, Motorola moto g  Operating System Android    My Question or Issue Hi guys. I really need to unsubscribe my acc...
  • EliBagilet20
  • Casual Listener
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with Premium Family payment

PlanPremium FamilyCountry France Device(Samsung Galaxy S9, Macbook Air late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week of trying to renew my Premium Family account. Each time I have tried to make the pay...

  • Regular
  • Plan Premium Family Country France   Device (Samsung Galaxy S9, Macbook Air late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I'm now into the second week ...
  • Yordan
  • Moderator
  • 438 Views
  • 5 replies
  • 0 likes
  • 438 Views
  • 5 replies
  • 0 likes

After upgrading my account my profile split into 2 and i lost my following and followers list.

PlanPremium 3 monthsCountry Operating System(Windows 11) My Question or IssueI just upgraded my account and when I logged out and logged in back, my pfp, followers and following list was gone. I can search my name and see my old profile. I can even f...

  • Visitor
  •   Plan Premium 3 months Country   Operating System (Windows 11)   My Question or Issue I just upgraded my account and when I logged out and logged in back, my pfp,  follo...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

SPOTIFY FOR UKRAINIAN

I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.

  • Visitor
  • I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution VALID PAYMENT ADDRESS

I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS DELIQUENT

  • Visitor
  • I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS D...
  • Novy
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for premium

I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it works fine otherwise. It also isn't a connection issue ...

  • Visitor
  • I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it work...
  • Novy
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes