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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48266 Views
  • 18 replies
  • 4 likes
  • 48266 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29988 Views
  • 19 replies
  • 2 likes
  • 29988 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20926 Views
  • 6 replies
  • 1 likes
  • 20926 Views
  • 6 replies
  • 1 likes

3 month Premium trial not activated upon payment

PlanPremiumCountryNorway My Question or IssueI signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charged for a full subscription, with the next billing date set to 14th M...

  • Casual Listener
  • Plan Premium Country Norway   My Question or Issue I signed up for a Premium subscription through the 3 months trial banner in the Spotify desktop app on 14th February, yet have been charg...
  • Luan
  • Spotify Star
  • 789 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 789 Views
  • 5 replies
  • 0 likes

What's difference between Subscription and Prepaid Plans?

CountryIndia DeviceRedmi Note 7 ProOperating SystemAndroid 9 My Question or IssueI want to know what is difference between Subscription and Prepaid Plans available on website. Since I am new to Spotify, and I'm interested in upgrading to premium plan...

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  • Visitor
  • Country India   Device Redmi Note 7 Pro Operating System Android 9   My Question or Issue I want to know what is difference between Subscription and Prepaid Plans available on webs...
  • Emilia_8
  • Spotify Star
  • 4165 Views
  • 1 replies
  • 0 likes
  • Premium
    prepaid
    Subscription
  • 4165 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wrapped question

Plancurrently switched to free, but want to get premium again soonCountryUSDeviceIphone 6s and macbook proOperating Systemios My Question or IssueIf i get premium after the year starts, say, in May, will spotify wrapped account for the music i listen...

  • Regular
  • Plan currently switched to free, but want to get premium again soon Country US Device Iphone 6s and macbook pro Operating System ios   My Question or Issue If i get premium after the...
  • Emilia_8
  • Spotify Star
  • 835 Views
  • 1 replies
  • 0 likes
  • Premium
  • 835 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant pay with my VISA card

PlanFreeCountrySADevice(iPhone xs, Windows PC)Operating System(iOS 10, Windows 10) My Question or IssueI was supsicibed for premiume for one mounth before. using my VISA card but this time my payment get an Error so saddenly whats going on .i tried t...

  • Regular
  • Plan Free Country SA Device (iPhone xs, Windows PC) Operating System (iOS 10, Windows 10)   My Question or Issue I was supsicibed for premiume for one mounth before. using my VISA card...
  • Petya
  • Community Legend
  • 990 Views
  • 11 replies
  • 0 likes
  • 990 Views
  • 11 replies
  • 0 likes

Solved!! Giftcard

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought a giftcard (30€) two days ago and tried to rub it clear. But i can't decipher the d...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought a ...
  • 引きこもり
  • Roadie
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify ...
  • Emilia_8
  • Spotify Star
  • 892 Views
  • 1 replies
  • 0 likes
  • Need help canceling premium.
  • 892 Views
  • 1 replies
  • 0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

  • Visitor
  • My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...
  • 引きこもり
  • Roadie
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

  • Visitor
  • Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...
  • Ivan
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

  • Casual Listener
  • Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred  
  • Xenia
  • Moderator
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to purchase premium

Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...

  • Casual Listener
  • Hi, When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though. My previous subscription was an one cost annual plan (ie not payin...
  • Xenia
  • Moderator
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Just a premium subscription

Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...

  • Regular
  • Hi   I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...
  • Katerina
  • Spotify Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Pay with my Visa Debit Card

Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something went wrong please try again later. How to resolve this? I have tr...

  • Visitor
  • Hi,    I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something...
  • Ivan
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Subscribe

PlanFreeCountryTurkeyDevice(Samsung Galaxy A8, PC Windows 10Operating System(Android Oreo, Windows 10,etc.) My Question or Issue2 3 months ago, I was using premium with my mobile payment, I canceled, when I want to subscribe again, it gives this erro...

  • Visitor
  • Plan Free Country Turkey Device (Samsung Galaxy A8, PC Windows 10 Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue 2 3 months ago, I was using premium with ...
  • Ivan
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bezahlung Gutschein

hallo ihr Lieben.ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen. Kann mir bitte jemand helfen? Habe ich die 10€ jetzt umsons...

  • Visitor
  • hallo ihr Lieben. ich habe ein Problem mit der Bezahlung.  Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen....
  • Petya
  • Community Legend
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Superuser Contribution Redeemable Giftcard Codes

PlanPremiumCountryGermany My Question or IssueHey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be immensely appreciated. Anyway, I read the community threads on how gift...

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue Hey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be imm...
  • Petya
  • Community Legend
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was charged £10 but none of my Spotify accounts have a premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium for family changed into free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have...
  • Petya
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

  • Casual Listener
  • Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo   My Question or Issue I was just buying Spotify Premium with the students' disc...
  • Petya
  • Community Legend
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes

Solved!! Only single premium plan available in romania after 2 years

PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...

  • Visitor
  • Plan Premium Family & Premium Student Country Romania   My Question or Issue Hello there! Community request 1  Community request 2  ... As you can see, there were multipl...
  • Maxim
  • Spotify Star
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

  • Visitor
  • Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

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