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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6643 Views
  • 23 replies
  • 2 likes
  • 6643 Views
  • 23 replies
  • 2 likes

I was kicked out of the premium plan

I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please help to restore me into his family plan?

  • Visitor
  • I was kicked out of the premium plan. We changed our home address. My family member head changed the address on his end. I did the same, but I am not part of his family plan anymore. Can you please h...
  • Bittencourt
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card for 3 months doesn't redeem, customer service not working

3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I click the link to customer service, I get a 404 eror p...

  • Casual Listener
  • 3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I cli...
  • Dian
  • Spotify Legend
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automatically renewed to premium Duo

I went to enter a new payment method to keep my premium individual (1 person, as it's always been).It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had to go back into my settings, change to individual, an...

  • Visitor
  • I went to enter a new payment method to keep my premium individual (1 person, as it's always been). It auto-renewed to premium duo and charged me on the spot. I've never lived with a partner. I had ...
  • Lyubka
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Not able to buy spotify premium

Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tried entering a different address of somewhere nearb...

  • Newbie
  • Whenever I try to buy Spotify premium, I enter my address and it keeps saying "enter a valid address". I have tried everything, different browser, incognito, different device, and nothing works, I tr...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Serving ads to Premium customers

In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification. Now I'm seeing ads asking me to turn the notifications back on! I don't see how this is "ad free music listening...

Screenshot_20221122-073348_Fastmail.png
  • Casual Listener
  • In an effort to avoid all the push notification advertising I receive despite having a paid account, I've disabled all push notification.   Now I'm seeing ads asking me to turn the notificatio...
  • HellishAbyss
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague individual por error y no familiar

Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia?PlanIndividualCountryMexico

  • Visitor
  • Pague por error un año de plan individual pero en realidad quiero plan familiar, como puedo realizar el cambio pagando la diferencia? Plan Individual Country Mexico  
  • OscarDC
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Don't lose your offline music. Update your payment details ASAP to keep your music

I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep your music" always shows up since I started duo premiu...

  • Visitor
  • I paid for duo premium plan and I'm a plan member not a manger. The red banner saying "Don't lose your offline music. Did you know that's Premium feature? Update your payment details ASAP to keep you...
  • Lyubka
  • Moderator
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Premium subscription payed but won't register

On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is individual premium

  • Visitor
  • On the spotify app, it says my current plan is individual free, but I bought individual premium, and upon going to the "subscribe to spotify premium" page, it clearly shows that my current plan is in...
  • user-removed
  • Not applicable
  • 246 Views
  • 4 replies
  • 0 likes
  • 246 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel membership

I would like a refund please for my current membership. I forgot to cancel before the next billing date.

  • Visitor
  • I would like a refund please for my current membership. I forgot to cancel before the next billing date. 
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

removi um membro sem querer da minha família e nao consigo mais adicionar, o que faço?

PlanoPremium FamilyPaísBrasil Dispositivo(iPhone , Samsung Galaxy)Sistema operacional(iOS 13, Android Oreo, Windows 10, etc.) Minha dúvida ou problemaquero recolocar essa pessoa no meu plano

  • Visitor
  • Plano Premium Family País Brasil   Dispositivo (iPhone , Samsung Galaxy) Sistema operacional (iOS 13, Android Oreo, Windows 10, etc.)   Minha dúvida ou problema quero recolocar e...
  • Bittencourt
  • Spotify Star
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't join Duo plan - error message

Hi there, me and my gf would like to share premium duo, but when she enters the address she gets an error. I've already read the other threads and can't figure it out. Please, help meThank you

  • Casual Listener
  • Hi there,   me and my gf would like to share premium duo, but when she enters the address she gets an error.   I've already read the other threads and can't figure it out.   Plea...
  • klajsk
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Kod podarunkowy

Kupiłem kod podarunkowy na Spotify premiom na 3 miesiące i jak go wpisuje to wyskakuje błąd, że nie można użyć kodu. Mam nowe konto i nigdy nie miałem premium

  • Visitor
  • Kupiłem kod podarunkowy na Spotify premiom na 3 miesiące i jak go wpisuje to wyskakuje błąd, że nie można użyć kodu. Mam nowe konto i nigdy nie miałem premium
  • Yordan
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo actualizar mi pago de premium con ninguna tarjeta. todas funcionan

NO PUEDO ACTUALIZAR MI PAGO DE PREMIUM NECESITO COMUNICARMECON ALGUIEN YA QUE TODAS MIS TARJETAS FUNCIONAN Y NO ME DEJA PAGAR ME DICE QUE HAY UN ERROR TODO EL TIEMPO

  • Visitor
  • NO PUEDO ACTUALIZAR MI PAGO DE PREMIUM NECESITO COMUNICARMECON ALGUIEN YA QUE TODAS MIS TARJETAS FUNCIONAN Y NO ME DEJA PAGAR ME DICE QUE HAY UN ERROR TODO EL TIEMPO
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buenas, pague mi cuenta premium el 24/10 y hoy 18/11 ya me están cobrando

Pague el día 42 de octubre y hoy 18 de noviembre ya me está apareciendo la notificación roja diciendo que tengo que pagar para que no eliminen mis canciones pero todavía falta 1 semana para que se termine, quiero saber si es algo normal o porque pasa...

  • Visitor
  • Pague el día 42 de octubre y hoy 18 de noviembre ya me está apareciendo la notificación roja diciendo que tengo que pagar para que no eliminen mis canciones pero todavía falta 1 semana para que se te...
  • MihailY
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution i've subscribed and received a receipt but my account is still on pause.

I subscribed for premium on 14/11/2022 and received a receipt number 19xxxxxxxxxxxxxx-1-1 but i still cant access my account, its paused.

  • Visitor
  • I subscribed for premium on 14/11/2022 and received a receipt number 19xxxxxxxxxxxxxx-1-1 but i still cant access my account, its paused.
  • MihailY
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium Duo Question

PlanPremium DuoCountryUnited States DeviceiPhone 11Operating SystemiOS 15My Question or IssueAre you able to have Premium Duo with someone who doesn’t live in the same address as you?

  • Visitor
  • Plan Premium Duo Country United States  Device iPhone 11 Operating System iOS 15 My Question or Issue Are you able to have Premium Duo with someone who doesn’t live in the same address ...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?

  • Casual Listener
  • I want to use WEWA Unionpay credit card to pay the membership fee, but system show that "Your payment method and country don't match.", how can I solve this problem?
  • Samuel04
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

6 months subscribes

Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere

  • Newbie
  • Good afternoon. Please tell me how I can pay for a subscription for more than 1 month? For example, for 6 months or 12. I can't find it anywhere
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Compte premium avec le mauvais compte

Bonsoir, J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me supprimer moi-même. Si je supprime le compte premium et que je souscris à n...

  • Visitor
  • Bonsoir,    J'ai créé un compte Spotify Family avec un compte Facebook mais ce n'est pas mon compte principal, et j'en suis maintenant le gestionnaire. Je ne sais pas comment me...
  • Luan
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes