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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61169 Views
  • 25 replies
  • 5 likes
  • 61169 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36499 Views
  • 19 replies
  • 2 likes
  • 36499 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27799 Views
  • 16 replies
  • 3 likes
  • 27799 Views
  • 16 replies
  • 3 likes

Superuser Contribution Changing country without changing billing address

PlanPremiumCountryPhilippinesDevice(iPhone 11)Operating System(iOs 13) My Question or IssueHello. I have recently migrated to the Philippines, and I wanted to change my country to cater to Philippines music, however when I tried to change my country ...

  • Visitor
  • Plan Premium Country Philippines Device (iPhone 11) Operating System (iOs 13)   My Question or Issue Hello. I have recently migrated to the Philippines, and I wanted to change my count...
  • Xenia
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method using credit card not mobile payment

Hi, I'm about to change my plan from premium to family. I want to pay via credit card but it wants me to pay with mobile payment. How can I stop this? I'd rather pay with my credit card. Oh, and I'm from Thailand. Thank you

  • Visitor
  • Hi, I'm about to change my plan from premium to family. I want to pay via credit card but it wants me to pay with mobile payment. How can I stop this? I'd rather pay with my credit card. Oh, and I'm ...
  • Ivan
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Have free subscription but paying for premium.

Hello,I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tell me why I’ve been on the free subscription and being...

  • Visitor
  • Hello, I am not signed up for the premium subscription, my banking information is not under my account. I can’t switch from free to premium without adding banking information. Can someone please tel...
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Covid-19 assistance 3 months for $9.99

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu aand showtime not working.

/Premium for StudentsCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueI am subscribed to Spotify premium for students. On my services page...

  • Visitor
  • /Premium for Students Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG Stylo 5x Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or I...
  • Petya
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Subscription switch - Premium accountholder to Duo user

PlanPremium/DuoCountryItaly My Question or IssueHi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account.From my profile, in "Available plans" page, I see that my active plan is "Spotify Prem...

  • Visitor
  • Plan Premium/Duo Country Italy     My Question or Issue Hi, I am a Premium accountholder and as today I entered a Premium Duo subscription as user, paid by another account. From my ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo

Greetings,I have been using spotify premium for some time now, and came across the duo for partners.I have been trying to add my wife, but address confirmation is not working, even with both devices turned on, spotify app is on, device location is on...

  • Casual Listener
  • Greetings, I have been using spotify premium for some time now, and came across the duo for partners. I have been trying to add my wife, but address confirmation is not working, even with both devi...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 3 replies
  • 0 likes
  • Duo
    Premium
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution I already registered for Premium Duo, but my subscription is still for normal Premium plan

Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo My Question or Issue I still have the confirmation email for purchasing a premium duo. now I'm not able to listen due to payment failed. I checked the status is still ...

  • Visitor
  •   Plan Premium Duo Country Malaysia Device Samsung S8+ Operating System Android Oreo   My Question or Issue I still have the confirmation email for purchasing a p...
  • Petya
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanPremiumCountryCanadaOperating SystemIOS 13.6 My Question or IssueI tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something went wrong. Please try again or go to our support.” I tried from different ...

  • Visitor
  • Plan Premium Country Canada Operating System IOS 13.6   My Question or Issue I tried subscribing to the Premium Family, put all the details and whenever I confirm, it says “Something wen...
  • Petya
  • Community Legend
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Superuser Contribution Being Double Charged for Premium Student Account

PlanPremium StudentCountryIndonesia My Question or IssueHello, I am using premium student subscription.I am being double charged.I only have one account.Per month on the 24th will always be invoiced and automatically pay using my credit card, but for...

  • Visitor
  • Plan Premium Student Country Indonesia   My Question or Issue Hello, I am using premium student subscription. I am being double charged. I only have one account. Per month on the 24th w...
  • Ivan
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • billing
    Double Charged
    Premium Student
    Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Not Working

PlanPremium DuoCountryCanadaDeviceMacbookOperating SystemiOS My Question or IssueI upgraded to the Premium Duo plan this morning and can't add my significant other. There is no link in my account and when I use the invite link (per the Spotify help p...

  • Regular
  • Plan Premium Duo Country Canada Device Macbook Operating System iOS   My Question or Issue I upgraded to the Premium Duo plan this morning and can't add my significant other. There is ...
  • cordeliafrance
  • Regular
  • 3474 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
  • 3474 Views
  • 8 replies
  • 1 likes

Using a premium plan outside of my home country

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWith a premium plan should it be an issue if I spend more than 14 days outside of the country...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue With...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

Solved!! chargred for using Spotify on a monthly bases, but I don't use Spotify!

Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Samsung device. When the free trials finished, I didn'...

  • Casual Listener
  • Hi. I made an account on Spotify to try the free trails using my gmail email address, and that was on March, 2020. I created the account on the spotify website, I downloaded the app on android on Sam...
  • MarwaS
  • Casual Listener
  • 325 Views
  • 4 replies
  • 0 likes
  • 325 Views
  • 4 replies
  • 0 likes

Pay yearly for individual subscription instead of monthly

My Question or IssueI'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again. How can I set up my Individual account for yearly payment instead of monthly? PlanPremiumCountryBelgium DeviceSamsung Galaxy 10+O...

  • Visitor
  • My Question or Issue I'm sure I saw an option to pay yearly for a spotify subscription but I can't seem to find it again.  How can I set up my Individual account for yearly payment instead of ...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

I can't get a trial subscription

Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертовПланБесплатно / ПремиумСтранаРоссияУстройствоПКоперационная система...

  • Visitor
  • Привет, я хотел получить премиальную подписку, у меня есть банковская карта киви, на которой нет ни рубля. Есть ли какой-то вычет в размере 2 рублей за проверку карты. Ответ экспертов План Бесплатн...
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Songs became unavailable after Premium paid

PlanPremium DUOCountryUkraineDevice(PC)Operating SystemWindows 10 My Question or IssueI listen and add songs to favorite list on free account, but after i paid for Premium DUO some albums and songs became unavailable to play (look at the picture). I ...

  • Casual Listener
  • Plan Premium DUO Country Ukraine Device (PC) Operating System Windows 10   My Question or Issue I listen and add songs to favorite list on free account, but after i paid for Premium DU...
  • EthanS1
  • Community Legend
  • 325 Views
  • 3 replies
  • 0 likes
  • 325 Views
  • 3 replies
  • 0 likes

Superuser Contribution j’ai été débité 2 fois

Bonsoir, je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci. en attente d’une réponse, merci

  • Casual Listener
  • Bonsoir,  je viens de voir sur mes relevés banquaires que j’ai été débité deux fois ce mois-ci.  en attente d’une réponse, merci
  • jonadem
  • Casual Listener
  • 1596 Views
  • 8 replies
  • 2 likes
  • 1596 Views
  • 8 replies
  • 2 likes

Superuser Contribution Me cobro sin darme el plan

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo me deja contratar el plan Universitario ya que use el mes gratis, pero me cobra carg...

  • Newbie
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue N...
  • Peter
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes