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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5111 Views
  • 23 replies
  • 2 likes
  • 5111 Views
  • 23 replies
  • 2 likes

Superuser Contribution Missing links

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium account but there is no button or link indicating this on the bottom right. ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Yordan
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution I WANT A REFUND

I unsubscribed but it did not work and I thought it was but it’s charging me again and I will not use it I really need the money please

  • Visitor
  • I unsubscribed but it did not work and I thought it was but it’s charging me again and I will not use it  I really need the money please 
  • Elena
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged on my Card but I don't have a Spotify Subscription

PlanPremiumCountrySouth AfricaMy Question or IssueI don't have an spotify subscriptions attached to my email or phone number but there's a monthly subscription going of my credit card every month. There is an account number and a reference on the tra...

  • Visitor
  •   Plan Premium Country South Africa My Question or Issue I don't have an spotify subscriptions attached to my email or phone number but there's a monthly subscription going of my credit ca...
  • Elena
  • Moderator
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot subsribe via Nepalese Dollar Card

I am trying to go premium for a long time I am old user of apple music but since I wannted to listen on my windows device I wanted to ditch apple music and go to spotify but it is not accepting the payment method provided by my Bank which is working ...

  • Visitor
  • I am trying to go premium for a long time I am old user of apple music but since I wannted to listen on my windows device I wanted to ditch apple music and go to spotify but it is not accepting the p...
  • Jeremy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Como actualiza pago anual

Recien contrate sopotify Dou , pero quiero realizar el pago anual ,como actualizo esa información.

  • Visitor
  • Recien contrate sopotify Dou , pero quiero realizar el pago anual ,como actualizo esa información.
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Solved!! I have spotify premium and it appears free.

I already checked the general view and it also says premium, but when I open my app it says free.

  • Casual Listener
  • I already checked the general view and it also says premium, but when I open my app it says free.
  • Gomillionc
  • Visitor
  • 6991 Views
  • 13 replies
  • 0 likes
  • 6991 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution One4all Cards

Would anyone be able to help me? I am trying to pay for my Spotify subscription with a one4all car, however, each time I try to pay it tells me that the payment has failed, even though there is definitely enough money in the card. Are you able to use...

  • Newbie
  • Would anyone be able to help me? I am trying to pay for my Spotify subscription with a one4all car, however, each time I try to pay it tells me that the payment has failed, even though there is defin...
  • Dian
  • Spotify Legend
  • 3425 Views
  • 3 replies
  • 0 likes
  • 3425 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched from premium to duo

I had the individual plan and had already paid the month off for that plan but I switched to the duo plan as a gift or a loved one and It said I had to pay again for the duo plan in this same month so I was wondering if I get the money I paid for my ...

  • Newbie
  • I had the individual plan and had already paid the month off for that plan but I switched to the duo plan as a gift or a loved one and It said I had to pay again for the duo plan in this same month s...
  • Yordan
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution pago

None of the below information is required. However, the more you provide the easiener it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

  • Visitor
  • None of the below information is required. However, the more you provide the easiener it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • Jeremy
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t update payment method

Premium Duo PlanUSA DeviceiPhone 13 need to change payment method. But there is no ‘update’ button in the account section of my settings on the phone app. How do I make this change?

  • Casual Listener
  •     Premium Duo Plan USA   Device iPhone 13      need to change payment method.  But there is no ‘update’ button in the account section of my settings on t...
  • Dian
  • Spotify Legend
  • 790 Views
  • 9 replies
  • 0 likes
  • 790 Views
  • 9 replies
  • 0 likes

Superuser Contribution No premium yet

I bought premium but it still doesn't show anywhere and even the subscription page pls help

  • Regular
  • I bought premium but it still doesn't show anywhere and even the subscription page pls help
  • Eni
  • Moderator
  • 277 Views
  • 5 replies
  • 0 likes
  • 277 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a problem with the payment

PlanFree/PremiumCountry Device Samsung Galaxy S20 PlusOperating System Android Oreo My Question or Issue My payment is not approved, i tried change the method but the both cards (debit and credit) are rejected. Both have enough founds to cover the pa...

  • Visitor
  • Plan Free/Premium Country   Device  Samsung Galaxy S20 Plus Operating System  Android Oreo   My Question or Issue   My payment is not approved, i tried change...
  • AlejaR
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción

me cobraron la suscripción premium el 5 de septiembre y hoy me quisieron cobrar otra vez

  • Visitor
  • me cobraron la suscripción premium el 5 de septiembre y hoy me quisieron cobrar otra vez
  • Dian
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

I want to refund my subscription

I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive

  • Visitor
  • I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive  
  • Ximzend
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Help
  • 193 Views
  • 1 replies
  • 0 likes

3 months free premium

Received promo in my inbox "Last chance for 3 free months of premium"When going further I notice it says free for only 1 month.How so? And how can I get the free 3 months done.

  • Visitor
  • Received promo in my inbox "Last chance for 3 free months of premium" When going further I notice it says free for only 1 month. How so? And how can I get the free 3 months done.
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

How can I download an invoice with VAT for my premium plan?

I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice. I can't find an option to download an invoice or add VAT anywhere.

  • Visitor
  • I am using a Premium account. Law in Poland needs an invoice for even $1 going out of the account to be linked to an invoice.   I can't find an option to download an invoice or add VAT an...
  • Maxim
  • Spotify Star
  • 1067 Views
  • 1 replies
  • 0 likes
  • 1067 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu subscription

Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify website and even have a profile on Hulu, but Hulu keeps trying to get me to...

  • Newbie
  • Hi I just got a Spotify premium student plan, and my Spotify is working, but I can't get my free Hulu subscription to work. I already activated my Hulu account on the Spotify&nbsp...
  • Kiril
  • Moderator
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes